L.A.M.S M anagement S ystem A udit L and L.A.M.S a means of measur - - PDF document

L.A.M.S

Land Audit Management System

L.A.M.S

“a means of measur ing gr

• unds

maintenance standar ds in ter ms of quality”

LAMS

How good is the Service we provide ?

BEST VALUE = QUALITY COST

How can we be sure we are providing the appropriate quality of service ? Land Services Street Cleansing

Environmental Protection Act (EPA) 1990 Code of Practice on Litter and Refuse Cleanliness Index Monitoring System (CIMS) Local Environmental Audit Monitoring System (LEAMS)

Principles

Zones Grading Response Times Other Adverse Quality Factors

5 main zones (in South Lanarkshire)

• No. of zones kept to minimum

Street Cleansing Land Services Grounds

Simple ABCD Simple ABCD Prescribed Endeavour to reflect both the quality and cycle of maintenance Weed presence ; Dog fouling ; Vandalism ; Bins ; Graffiti Litter ; Dog fouling ; Bins ; Graffiti Ground Conditions ; Watercourse conditions

Weed growth (high presence) Access paths obstructed by growth Decomposing leaves Poor overall presentation Cuttings left in beds Tails left after last cut Arisings present

Zones

Zone 1 - High Amenity

Town / village centres Bowling greens Golf courses Civic buildings Memorials Operational cemeteries Play areas (not surrounding grass)

• No. of zones kept to minimum - 3

Land Services Grounds

Zone 2 - Standard Amenity

Approaches to towns Road verges Housing sites Open spaces Education ground Sheltered housing Recreation areas Closed cemeteries

Land Services Grounds

Zone 3 - Low maintenance

Areas of 7 cuts or less Woodlands Structure beds (soil based) Wild flower zones Rights of ways

Land Services Grounds

Grade A

• Excellent Standard

Land Services Grounds

Zone 1: Grade A - Excellent Standard

YEAR ROUND

Virtually weed free Cultivated soil areas Defined edges Good overall presentation

SUMMER

No arisings on paths or roads

WINTER POINTS

Defined edges ( banked up) No accumulation of leaves

Zone 2 : Grade A - Excellent Standard

YEAR ROUND

Virtually weed free Good overall presentation Defined edges

SUMMER

No arisings on paths or roads Arisings collected or evenly spread Evidence of a successful weedkill

WINTER

Cultivated soil Evidence of regular hand pruning Beds clear of arisings No accumulation of leaves

YEAR ROUND

Virtually weed free Good overall presentation Defined edges

Zone 3: Grade A

• Excellent Standard

YEAR ROUND Devoid of litter/ fly tipping Access paths clear of vegetation Overhead clearance

Grade B

• Acceptable Standard

Land Services Grounds

Zone 1: Grade B - Acceptable Standard Restore to A within 2 weeks

WINTER Evidence of regular pruning No accumulation of leaves/branches SUMMER No arisings on footpaths or roads YEAR ROUND

Defined edges Good overall presentation Weed growth (low presence)

Zone 2: Grade B - Acceptable Standard; Restore to A within 4 weeks

Weed growth (low presence) / Evidence

• f successful weedkill

Defined edges; mechanical or herbicide Good overall presentation Weathered soil surface

SUMMER No arisings on footpaths or roads

Evidence of regular pruning Beds cleared of arisings Fresh accumulations of leaves/branches Grass areas tidy; i.e. strimming work done on last cycle

Zone 3: Grade B - Acceptable standard Restore to A within 4 weeks

Access paths clear of vegetation Overhead clearance Litter/ fly tipping present

Grade C - Less than Standard

Land Services Grounds

Response times to restore to B Zone 1

• Within 1 week

Zone 2

• Within 2 weeks

Zone 3

• Within 3 weeks

Zone 1: Grade C - Restore to A within 3 days

No arisings on footpaths or roads Defined edges

Poor overall presentation

Weed growth

(medium presence) Accumulation of leaves /branches

Zone 2: Grade C - Restore to A within 2 weeks

No arisings on footpaths or roads

Poor overall presentation

Weed growth

(medium presence)

Arisings present

Decomposing accumulations of leaves Undefined edges Tails left after last cut Cuttings left in beds Poor overall presentation

Grade C -Restore to A within 2 weeks

Overhead clearance Access paths overgrown Litter/ fly tipping present

Grade D - Poor Standard

Land Services Grounds

Response times to restore to B Zone 1

• Within 1 day

Zone 2

• Within 1 week

Zone 3

• Within 2 weeks

Zone 1: Grade D - Restore to A within 1 day

Poor overall presentation

Weed growth (high presence) Arisings on paths /roads Undefined edges Decomposing accumulations of leaves

Zone 2: Grade D - Restore to A within 1 week

Poor overall presentation

Arisings present Weed growth (high presence) Arisings on paths /roads

Access paths

• bstructed by growth

Decomposing accumulations of leaves Undefined edges Poor overall presentation Cuttings left in beds Tails left after last cut

Zone 3: Grade D - Restore to A within 2 weeks

Litter/ fly tipping present Access paths overgrown Overhanging branches

Why Measure?

• Provide base line
• Self monitoring to assess continuous

improvement

• Demonstrate

– effectiveness – value for money – compliance

Previous Attempts

• Statutory Performance Indicators

– Maintenance cost per square metre

• Ambiguous
• Different interpretations
• Input based specifications
• No allowance for quality

Be ne fits

• Be st Value
• Owne rship
• Re so urc e s
• Mo tivatio n
• I

nve stme nt

F uture De ve lo pme nt

• Pro mo tio n
• De ve lo pme nt
• E

xte rnal Bo die s

Methodology

• Points awarded for each cleanliness grade

– A = 3 – B = 2 – C = 1 – D = 0

Calculation

• Index calculated by counting

number of sites at Grades A, B, C and D, i.e.

– Multiply number of grade A sites by 3 – Multiply number of Grade B sites by 2 – Multiply number of Grade C sites by 1 – Multiply number of Grade D sites by 0

Example

• Survey 90 sites

– Grade A 11 sites x 3 = 33 – Grade B 70 sites x 2 = 140 – Grade C 8 sites x 1 = 8 – Grade D 1 site x 0 =

• Actual Score

181

Calculation

• Total these four counts to give actual score
• Calculate theoretical maximum score (if all

streets were Grade A)

– number of areas surveyed x 3 – in our example 90 areas surveyed x 3 = 270

Calculation

Quality Index = Actual Score

Maximum Score x 100

Quality Index = 181

270 x 100 = 67

Quality Index

• Index of 100 represents an area of

horticultural excellence

• Index of 0 represents an area badly needing

attention (grade D)