Kansas City Power & Light Company EMS Reliability The Human - - PowerPoint PPT Presentation

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Aug 18, 2023 37 likes •127 views

Kansas City Power & Light Company EMS Reliability The Human Factor Alan Kloster IT Real Time Systems Manager Customer Overview More than 830,800 customers Service Territory Stable Regulated Customer Base Residences

SLIDE 1

Kansas City Power & Light Company EMS Reliability – The Human Factor Alan Kloster IT Real Time Systems Manager

SLIDE 2

Service Territory

Customer Overview

More than 830,800 customers

Stable Regulated Customer Base

฀Residences ……………….. 730,800 ฀Commercial Firms ……….... 97,400 ฀Industrial and Other ……..….. 2,600

SLIDE 3

Operating Statistics

Transmission Miles  KCPL  GMO Company Profile

17,934 square miles 425 substations 3,700 miles transmission 11 Counties in Kansas 36 Counties in MO

KCPL SERVICE TERRITORY KCPL-GMO SERVICE TERRITORY 4,600 square miles 13,334 square miles 1,800 miles transmission 1,900 miles transmission 190 substations 235 substations 14 Counties in Missouri 22 Counties in Missouri 11 Counties in Kansas

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Keys to Maintaining EMS Reliability

1. Redundancy
2. Staffing
3. Awareness
4. Vendor relationships

SLIDE 5

Redundancy - EMS Reliability

1. KCP&L operates the EMS in an Active/Failover
r hot-standby mode between sites.
2. EMS sub-systems such as the application

server, front-end processor & database can be active at either site at any time.

3. The EMS system is capable of operating

independently at either site if needed.

4. It took considerable testing and tuning by EMS

staff and the vendor to get this to work consistently.

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Staffing - EMS Reliability

1. Operations vs. IT support
2. Experienced staff is critical.
3. Troubleshooters – understanding

your protocols and communications

4. Hiring and training new staff.
5. Just knowing the EMS system is

not enough.

6. Retention.

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Awareness - EMS Reliability

1. Other IT staff need to understand

that this is the most critical application your company has and that when they get called to support it they need to jump on the problem and get it fixed as soon as possible.

2. Build relationships.

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Vendor Relationships - EMS Reliability

1. Maintain a good vendor relationship.
2. Know who to escalate to before you

need to do it.

3. Hold regular meetings with them to

review open issues.

4. Make sure they know what your

priorities are and don’t be afraid to escalate.

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