K no wle dg e Ma na g e me nt a s a use ful to o l fo r imple me - - PowerPoint PPT Presentation

Ge rha rd MUGGE NHUBE R

F e de ra l Offic e o f Me tro lo g y a nd Surve ying I nte rna tio na l Re la tio ns De pt.

K no wle dg e Ma na g e me nt a s a use ful to o l fo r imple me nting pro je c ts

MUGGE NHUBE R: Knowle dge Manage me nt as a use ful tool for

impleme nting pr

• je c ts

Co nte nt o f Pre se nta tio n

• De finitio ns
• K

M within the g o ve rnme nta l se c to r

• Suc c e ssful kno wle dg e ma na g e me nt
• E

xpe rie nc e a t BE V´s inte rna tio na l re la tio ns de p.

• Co nc lusio ns

MUGGE NHUBE R: Knowle dge Manage me nt as a use ful tool for

impleme nting pr

• je c ts

De finitio ns

Infor mation : is “kno wle dg e whic h c a n b e tra nsmitte d witho ut lo ss o f inte g rity” i.e .

info rma tio n kno ws wha t so me thing me a ns.

Know-how is “the a c c umula te d pra c tic a l skill o r e xpe rtise that a llo ws o ne to do

so me thing smo o thly a nd e ffic ie ntly” (K

• g ut & Za nde r 1992:386).

3 x Knowle dge : (1) Cognitive knowle dge in the fo rm o f me nta l c o nstruc ts a nd pre c e pts, (2) skills, (3) knowle dge e mbodie d in pro duc ts, we ll-de fine d se rvic e s o r a rte fa c ts.

e xplic it knowle dge vs. tac it knowle dge Knowle dge Manage me nt (K

M) te c hniq ue s use d fo r the syste ma tic c o lle c tio n, tra nsfe r, se c urity and ma nag e me nt o f info rma tio n within (? ) o rg anisa tio ns.

KM-Syste m (KMS) is a distrib ute d no n-line a r me dium fo r ma nag ing kno wle dg e in

(? ) o rg a nizatio ns to suppo rt c a pture , sto ra g e a nd disse mina tio n o f e xpe rtise a nd kno wle dg e .

Or ganization: An e ntity tha t ha s (a ) ST R AT E GY (o b je c tive s, a nd a n ide a o f ho w to

g e t the re , (b ) ACT

IVIT IE S (pro c e sse s with inputs a nd o utputs) tha t a re g uide d

b y the stra te g y, (c ) R

E SOUR CE S (fina nc ia l, te c hnic a l, huma n a nd kno wle dg e )

to c o nduc t the se a c tivitie s. (http:/ / e n.wikipe dia .o rg )

MUGGE NHUBE R: Knowle dge Manage me nt as a use ful tool for

impleme nting pr

• je c ts

Ne w pub lic ma na g e me nt / e -Go v./ Co nsulting a s a trig g e r fo r K no wle dg e Ma na g e me nt

T he re sho uld b e

• a ne e d fo r kno wle dg e e xc ha ng e a c ro ss o rg a niza tio n

a nd inte r-institutio na l c o o pe ra tio n.

• a spe c ia l inte re st in b e st pra c tic e e xc ha ng e , a s unlike

c o mme rc ia l e nte rprise s the re is no c o mpe titive inc e ntive to ke e p b e st pra c tic e s se c re t.

T he mo st visib le a nd a c tive e xc ha ng e e ffo rts fo c us mo stly o n issue s within e -g o ve rnme nt. I CT

• e na b le d a pplic a tio ns re q uire a ne w wa y o f thinking

a b o ut g o ve rnme nt pro c e sse s

MUGGE NHUBE R: Knowle dge Manage me nt as a use ful tool for

impleme nting pr

• je c ts

K M within the g o ve rnme nta l se c to r (CH – USA)

[Binz-Sc ha rf, C.M. 2003]

• g o ve rnme nt initia tive s ha ve a ne two rking e ffe c t
• Diffe re nt me nta l mo de ls (individua l / o rg a niza tio n) ha ve to

wo rk o n a c o mmo n g o a l

• Ne e d fo r c o mb ining / re c o nne c ting the re q uire d

kno wle dg e fro m multiple a g e nc ie s a nd multidisc iplina ry kno wle dg e c o ming to g e the r.

T e c hno lo gy is no t the c halle nge . I t's the pe o ple , and it's the po lic y. Pe o ple have to unde rgo a to tal c hange in the way the y think abo ut the ir jo bs and de live r se rvic e .

MUGGE NHUBE R: Knowle dge Manage me nt as a use ful tool for

impleme nting pr

• je c ts

We a re a ll e q ua l in the fa c e o f c ha ng e

T he E U funde d twinning pro je c t b e twe e n the Na tio na l Ma pping a nd Ca da stre Ag e nc ie s (NMCAs):

“Impr

• ving the Sustainability of the L

and Admin.Syste m”

(g o ve rnme nta l + priva te se c to r – Austria , Hung a ry, UK )

• Stra te g y
• Be nc hma rking
• Go o d pra c tise in I

CT

• to o ls
• Co mpa riso n o f NMCAs a nd g o o d pra c tic e in E

uro pe

MUGGE NHUBE R: Knowle dge Manage me nt as a use ful tool for

impleme nting pr

• je c ts

K no wle dg e tra nsfe r

Whe ne ve r multiple a g e nc ie s a nd multidisc iplina ry kno wle dg e c o ming to g e the r, it is ne c e ssa ry to c o mb ine a nd re c o nne c t the re q uire d kno wle dg e . De c isio n-ma ke rs ha ve to live with the fa c t tha t kno wle dg e is distrib ute d wide ly. kno wle dg e is the ke y pro duc tive re so urc e T he ne w pa ra dig m sha ll b e :

• “Sha ring kno wle dg e is po we r”
• “Sha ring kno wle dg e a c ts a s se e d fo r g ro w a nd

b e ne fit

• “Put kno wle dg e into a ne two rk to e nsure g ro wth o f

a ke y a sse t fo r pro viding b e ne fit to c usto me rs.

MUGGE NHUBE R: Knowle dge Manage me nt as a use ful tool for

impleme nting pr

• je c ts

Suc c e ssful kno wle dg e ma na g e me nt

Communic ation as basis for knowle dge (K.) tr ansfe r

• T

ra ditio na l K . a rte fa c ts (e .g . a pro to c o l o f a me e ting )

• K

sho ws up in pro c e ss o f g e ne ra ting a nd e diting a rte fa c ts a nd in c o mmunic a tio n ….b ut no t a lwa ys in the a rte fa c ts

E xplic it / tac it knowle dge in an or ganisation

• a b o ut c usto me rs a nd pa rtne rs
• a b o ut the o wn o rg a niza tio n: whic h e xpe rie nc e

a nd re sults c a n b e use d fo r ne xt pro je c t

• a b o ut the wo rk a ppro a c he s / de ve lo ping so lutio ns
• a b o ut a re a o f e xpe rtise .

MUGGE NHUBE R: Knowle dge Manage me nt as a use ful tool for

impleme nting pr

• je c ts

T

• o ls a t BE

V suppo rting kno wle dg e tra nsfe r

Within BE V the fo llo wing to o ls a re c urre ntly in use :

• Org a niza tio ns, individua ls, pa rtne rs, c usto me rs a nd

BE V sta ff to b e re la te d Custo me r re la te d ma na g e me nt. (CRM) to b e re la te d pro c e sse s, e ve nts, a c tivitie s,

• Do c ume nt-se rve rs:
• I

nte rna tio na l: ma na g e me nt re po rts re sulting fro m inte rna tio na l a c tivitie s, me e ting s, pro je c ts.

• Wo rkflo ws, Guide line s a nd Rule b o o ks
• QM Busine ss-Pro c e sse s

MUGGE NHUBE R: Knowle dge Manage me nt as a use ful tool for

impleme nting pr

• je c ts

E xpe rie nc e a t BE V´s inte rna tio na l re la tio ns de p.

• I

t is ve ry he lpful to c o mb ine o the r re so urc e s in a ne two rk a t the ho me b a se like inte g ra ting pa rtne rs (unive rsitie s, priva te se c to r) in pro je c ts in b o th side ’ s inte re st.

• I

nvo lving c o mpe te nt lo c a l pa rtne rs to ke e p pa c e with a ll the unc e rta inty c a use d b y ra pid c ha ng e a nd to c lo se the c ultura l g a p

• A hig he r le ve l o f c o ura g e a nd o f risk a c c e pta nc e

a s is indispe nsa b le .

KM / Knowle dge shar ing / Ne twor king ar e e sse ntial par ts of for suc c e ssful pr

• je c ts

…a nd it wo rks e ve n in a n c o mpe titive e nviro nme nt