SLIDE 1
What is Joy?
Definition
– A feeling of great happiness and bliss
Synonyms
– Jubilation, triumph, rejoicing, glee, exuberance, and exhilaration
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Joy in the Workplace Angela Hale Quality Improvement Advisor - - PowerPoint PPT Presentation
Joy in the Workplace Angela Hale Quality Improvement Advisor - - PowerPoint PPT Presentation
Joy in the Workplace Angela Hale Quality Improvement Advisor October 30, 2017 What is Joy? Definition A feeling of great happiness and bliss Synonyms Jubilation, triumph, rejoicing, glee, exuberance, and exhilaration Value
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SLIDE 3
What Image Do You See?
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SLIDE 4
Why Do We Need Joy in the Workplace?
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Cost
– Staff turnover
Quality
– Better patient care – Leading edge of innovation
Performance
– Mistakes
How Does This Equate to Success?
SLIDE 6
Why No Joy in the Workplace?
Burnout Disengaged Lack of trust Culture Life issues
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Burnout
Health care rapid changes
– Combat change burnout
No time to complete task lists
– Negotiate tasks that do not accomplish team goals
Poor communication of strategic plan
– Does the team understand the goals?
Unfair assignments
– Those who do and those who don’t
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SLIDE 8
Disengaged
Slackers
– Why are they disengaged? Look for the why
Staff members who avoid meetings
– Passive aggressive
Naysayers and negative influencers
– Make time for feedback (even the bad) – Find a champion
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Lack of Trust
Management consistency
– No about face – Do not skip feedback
False promises
– It’s not always going to be okay; be honest – Follow-up even if no information is available
“Street” credibility
– Speak to your experience – Admit when you do not know and then find out
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Culture
Shared interests
– Find common ground (not just free food)
Team dynamics
– Is this a group or a team? – Are there underlying personal conflicts? – Identify those who disrespect, bully, or are aggressive
Communication skills
– What is the best style fit for the team? – Are all team members able to give input?
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SLIDE 11
Life Issues
Basic needs
– Stress management
Purpose
– We all need a reason to do things
Glass half full or half empty?
– Negative or positive?
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SLIDE 12
How To Get Joy Back!
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Team Essentials
Team building
– Mutual support (TeamSTEPPS) – Focus on strengths not weaknesses based on Strengths Finder by Tom Rath – Ask “What matters to you?”
Crucial conversations
– Reference Safe to Be Heard by Stephen R. Covey
Reward programs
– Celebrate the small stuff (quick wins)
Empowerment
– Allow autonomy
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Office Essentials
Positivity
– No spin zone – Focus on the good – Smile
Take pride
– Brag about your job
Gratitude
– Regular time for being thankful
Reputation
– How is your office seen by others?
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SLIDE 15
What Do We All Need?
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Happy, Healthy Productive People Physical & Psychological Safety Meaning & Purpose Autonomy & Control Recognition & Rewards Participative Management Camaraderie & Teamwork Daily Improvement Wellness & Resilience Real Time Measurement
*IHI Critical Components for Ensuring a Joyful, Engaged Workforce Interlocking
responsibilities at all levels
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Sources
https://www.ahrq.gov/teamstepps/index.html http://www.ihi.org/resources/Pages/AudioandVideo/ WIHI_How_to_beat_burnout_and_create_joy_in_wo rk.aspx
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Angela Hale ahale@medicaladvantagegroup.com
Value Driven.Health Care. Solutions.