Industrie 4.0 and an Aging Workforce A Discussion from a - - PowerPoint PPT Presentation

‘Industrie 4.0’ and an Aging Workforce – A Discussion from a Psychological and a Managerial Perspective

Vancouver, 12.07.2017 Matthias Schinner, André Calero Valdez, Elisabeth Noll, Anne Kathrin Schaar, Peter Letmathe and Martina Ziefle, RWTH Aachen University

HCI – Vancouver Matthias Schinner, André Calero Valdez, Elisabeth Noll, Anne Kathrin Schaar, Peter Letmathe and Martina Ziefle 12.07.2017 1

Industrie 4.0 The Internet of Things and Production

Pervasive digitalization Integrated cyber-physical systems

• Computer-Integrated networking

production systems

Leads to:

• Improved capacity utilization
• Improved cost-effectiveness

2 HCI – Vancouver Matthias Schinner, André Calero Valdez, Elisabeth Noll, Anne Kathrin Schaar, Peter Letmathe and Martina Ziefle 12.07.2017

We live in a VUCA world

The components of VUCA describe an environment that confronts companies with huge challenges of digitization.

U

Uncertainty

V

Volatility

A

Ambiguity

There's no chance that the iPhone is going to get any significant market

• share. No chance.

Steve Ballmer 2007

C

Complexity

1982 1994 2006 2015

Development of derivates in automotive industry Fluctuation and level of volatility in the

• rder history of the german machine tool

industry

0% 10% 20% 30% 40% 50% 15.09.15 15.10.15 15.11.15 15.12.15 15.01.16 15.02.16 15.03.16 15.04.16 15.05.16

Brexit Votes

Remain Leave Don‘t know

Bennet/Lemoine, 2014a; Bennet/Lemoine, 2014b.

HCI – Vancouver Matthias Schinner, André Calero Valdez, Elisabeth Noll, Anne Kathrin Schaar, Peter Letmathe and Martina Ziefle 12.07.2017 3

Challenges in Industrie 4.0 What will we have to adapt to?

Transition in engineering work

• Self-optimizing, individualized, integrated processes
• Regulatory and monitoring tasks

Challenges in

• Managing knowledge
• Sharing responsibility
• Dealing with complexity

What are required skill-sets?

• Cognitively, socially, technical?

HCI – Vancouver Matthias Schinner, André Calero Valdez, Elisabeth Noll, Anne Kathrin Schaar, Peter Letmathe and Martina Ziefle 12.07.2017 4

Challenges in the digital workplace

Automation Scenario Tool Scenario § CPS guides skilled workers § Work is determined by technology § Autonomy of skilled workers is limited § Emergence of a skill gap: Skilled workers cannot develop/build up the know-how for dealing with problems anymore § High-skilled employees are responsible for installation, modification and maintenance of CPS. § Skilled workers guide CPS § CPS is the central domain of skilled workers. § CPS supports the decision-making of skilled workers. § A successful performance requires the provision of crucial information and suitable approaches of vocational education and training due to an increasing demand for IT, electronic and mechanical knowledge. Technological Complexity Contextual Complexity

Increasing challenges

• f CPS for the

workforce

§ Interaction characteristics of technology (interfaces, coordination, information exchange, systems stability)

• System architecture and variety of

different systems, agents, architec- tures, devices, or databases § Broader tasks, roles, or jobs § Open-ended and unstructured tasks (problems) § Less structure § Abstractness § Interpretation and use of information § Collaboration § Information overload

HCI – Vancouver Matthias Schinner, André Calero Valdez, Elisabeth Noll, Anne Kathrin Schaar, Peter Letmathe and Martina Ziefle 12.07.2017 5

New form of competence management How to find and develop employees?

1) Identify critical competences for organizations 2) Identify competences of employees Socio-organizational competence management

HCI – Vancouver Matthias Schinner, André Calero Valdez, Elisabeth Noll, Anne Kathrin Schaar, Peter Letmathe and Martina Ziefle 12.07.2017 6

Competence Management

Missing synchronization between individual and organizational competence (Reinhardt and North 2003)

7 HCI – Vancouver Matthias Schinner, André Calero Valdez, Elisabeth Noll, Anne Kathrin Schaar, Peter Letmathe and Martina Ziefle 12.07.2017

Competence classification

Letmathe/Schinner, 2017; North et al. 2012; Grote et al. 2006;

• Specialized competencies applicable in specific areas
• Professional competencies such as welding, operation of a machine, bookkeeping,

designing legal contracts, flawless execution, expertise Technical competencies

• Methods with a clear functional focus such as financial mathematics
• Methods with broader application areas such as operations research / statistical

methods, decision-making abilities, analytical abilities Methodological competencies

• Interactional competencies such as managing teams, conflict solving abilities,

teamwork, communication skills Social competencies

• Competencies relevant to self-organization such as willingness to learn, creativity,

efficient organization of individual work processes, quality awareness, reliability, willingness to work, openness to change Self-management competencies

Professional competencies Cross-sectoral competencies

8 HCI – Vancouver Matthias Schinner, André Calero Valdez, Elisabeth Noll, Anne Kathrin Schaar, Peter Letmathe and Martina Ziefle 12.07.2017

Ensuring employability of the aging workforce

Aging-related factors Industrie 4.0 related factors

§ Increased expertise, knowledge, and experience § Decreases in adaptability and cognitive processing speed § Less experience in ICT § Change of interaction characteristics § Broader tasks, roles or jobs § Open-ended and unstructured tasks § Need for collaboration with other specialists § Information overload

Individual Level: Current employee competencies Organizational Level: Current company competencies

Professional Methodological Social Self- Management Products Processes and Routines Markets Technology Coordination and Synchronization of

• rganizational and

individual competencies Teamwork as a lever for Collaboration Communication processes Technology Acceptance and Transformation Acceptance

HCI – Vancouver Matthias Schinner, André Calero Valdez, Elisabeth Noll, Anne Kathrin Schaar, Peter Letmathe and Martina Ziefle 12.07.2017 9

Thank you for your attention! Summary

• Coordination and Synchronization of
• rganizational and individual competencies
• Technology Acceptance and Transformation

Acceptance

• Communication processes
• Teamwork as a lever for Collaboration