Impacting Culture through Communication Saft World Class Strategy - - PowerPoint PPT Presentation

Impacting Culture through Communication

– Saft World Class

New mention

Strategy 1. Overcoming Ghosts of the Past

• Misconceptions, Misunderstandings & Myths

2. Lean Reawakening 3. Nurturing Lean Growth

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‘Ghosts of the Past’

– “What is ‘World Class’ anyway?” – “Nobody tells us anything” – “Too much information is posted – not enough clarity” – “They don’t listen to operators” – “World Class is a joke; keep your resume updated” – “Nobody in the offices even knows who I am” – “5S is just you wanting to throw away my stuff that I’m going to eventually need!”

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New mention

The Art of Communicating 1. Training 2. Performance Management Routines 3. Bright Idea System 4. Communication Displays 5. Subtle Changes

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AWARENESS TRAINING

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CLASSROOM TRAINING Lean Awareness Training

100% of employees regardless of position or tenure

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– Changing Roles – (Lean requires everyone’s role to transform) – Clarity of Lean Tools

• 5S / 8 Wastes
• Standard Work
• Visual Management
• Value Stream Mapping

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Individual Training

– Encourage basic learning online – Acknowledge those who fulfill their commitment to learn – Expect completion of practical work relating to online learning

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Informal Lean Six Sigma White, Yellow & Green Belt Training

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PERFORMANCE MANAGEMENT ROUTINES

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PMR – Performance Management Routine

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• Promotes daily discipline of reviewing performance & sharing info
• Accountability for resolution of issues / action items
• Establishes an atmosphere of teamwork
• Enables all (Production & Programs) to see their concerns being addressed
• Visual reminder & assurance that management is actively providing the means

for their teams to be successful

Ensuring communication flow / clarity

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Performance Management Routine (PMR) Flow

10 PMR 1 PMR 2 PMR 3

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Departmental PMR’s

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• Sales & Contracts

(via Cust. Relationship

• Mgmt. software)
• Quality
• Purchasing
• Software/Electrical

Engineering

• Process Engineering

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BRIGHT IDEA SYSTEM

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Bright Idea System

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– Benefits

• Visual
• Allows for multi-departmental input
• Encourages open communication regarding ideas / concerns
• Safety ideas given top priority
• All ideas are welcome and encouraged

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• Clear goal and follow up
• Clear expectations regarding

timeliness of answers / reporting

• Commitment to explain the logic

behind “no” replies

• “Thank you” in the form of gift

cards for implemented ideas

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COMMUNICATION DISPLAYS

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KEY Performance Indicators Shared

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Project Communication Boards

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• Significance: no more “mystery”

conference room improvements

• Benefits:

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Visual & open communication

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Action plan is clear / includes a timeline

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Accountability to the work area and the team members

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SUBTLE CHANGES

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Using ‘Word of Mouth’ to our Advantage

Multi-departmental Change Agents (Lean Team)

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• Helpful attributes

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Already known & respected by the employees

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Outspoken

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Able and willing to listen, learn and relate

• Benefits / ROI of change agents

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Ability to reach the masses

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Quicker buy-in

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Understanding of current processes already exists

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Company / Site Pride – Wall of History

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Staff Board

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Benefits:

– Employee pride – Acknowledgement – Getting acquainted!

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Our Global Impact

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Benefits:

• Understanding our impact
• Knowing where external

customers are

• Employee satisfaction

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Breakroom TV Scrolling Presentation

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• Newcomer welcome
• Employee recognition
• Safety reminders
• Lean topics
• Company & department

accomplishments

• Current events

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Other Positive Impacts on Culture

– Food Trucks visits – Ice Cream Truck visits – Parking Lot Tailgate party (August) – Pancake & Sausage breakfast – Departmental Teambuilding

• Golfing
• Baseball game
• Breakout rooms

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Rewards, Acknowledgements & Team Building

– Star Award Program (monthly) – Safety Award Program (monthly) – Bake off Challenges (Feb & Sep) – Pumpkin Carving Contest – *** Paint nights – *** Guess Who Challenges – *** Masks Showcase

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Final Thoughts

– Communicate clear vision – Establish clear metrics & expectations – Share Lean knowledge / training – Welcome all types of improvement – Recognition and reward improvements – People judge your commitment by your actions, not words.

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Promoting Lean Culture

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Questions?

Thank you for your time!

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