Impacting Culture through Communication Saft World Class Strategy - PowerPoint PPT Presentation

Impacting Culture through Communication – Saft World Class

Strategy 1. Overcoming Ghosts of the Past Misconceptions, Misunderstandings & Myths • 2. Lean Reawakening 3. Nurturing Lean Growth 2 New mention

‘Ghosts of the Past’ – “What is ‘World Class’ anyway?” – “Nobody tells us anything” – “Too much information is posted – not enough clarity” – “They don’t listen to operators” – “World Class is a joke; keep your resume updated” – “Nobody in the offices even knows who I am” – “5S is just you wanting to throw away my stuff that I’m going to eventually need!” 3 Saft proprietary information – Confidential

The Art of Communicating 1. Training 2. Performance Management Routines 3. Bright Idea System 4. Communication Displays 5. Subtle Changes 4 New mention

AWARENESS TRAINING 5 Saft proprietary information – Confidential

CLASSROOM TRAINING Lean Awareness Training 100% of employees regardless of position or tenure – Changing Roles – (Lean requires everyone’s role to transform) – Clarity of Lean Tools 5S / 8 Wastes • Standard Work • Visual Management • Value Stream Mapping • 6 Saft proprietary information – Confidential

Individual Training Informal Lean Six Sigma White, Yellow & Green Belt Training – Encourage basic learning online – Acknowledge those who fulfill their commitment to learn – Expect completion of practical work relating to online learning 7 Saft proprietary information – Confidential

PERFORMANCE MANAGEMENT ROUTINES 8 Saft proprietary information – Confidential

PMR – Performance Management Routine Ensuring communication flow / clarity Promotes daily discipline of reviewing performance & sharing info • Accountability for resolution of issues / action items • Establishes an atmosphere of teamwork • Enables all (Production & Programs) to see their concerns being addressed • Visual reminder & assurance that management is actively providing the means • for their teams to be successful 9 Saft proprietary information – Confidential

Performance Management Routine (PMR) Flow PMR 3 PMR 2 PMR 1 10 Saft proprietary information – Confidential

Departmental PMR’s Sales & Contracts • (via Cust. Relationship Mgmt. software) Quality • Purchasing • Software/Electrical • Engineering Process Engineering • 11 Saft proprietary information – Confidential

BRIGHT IDEA SYSTEM 12 Saft proprietary information – Confidential

Bright Idea System – Benefits Visual • Allows for multi-departmental input • Encourages open communication regarding ideas / concerns • Safety ideas given top priority • All ideas are welcome and encouraged • 13 Saft proprietary information – Confidential

Clear goal and follow up • Clear expectations regarding • timeliness of answers / reporting Commitment to explain the logic • behind “no” replies “Thank you” in the form of gift • cards for implemented ideas 14 Saft proprietary information – Confidential

COMMUNICATION DISPLAYS 15 Saft proprietary information – Confidential

KEY Performance Indicators Shared 16 Saft proprietary information – Confidential

Project Communication Boards Significance: no more “mystery” • conference room improvements Benefits: • Visual & open communication ○ Action plan is clear / includes a timeline ○ Accountability to the work area and the ○ team members 17 Saft proprietary information – Confidential

SUBTLE CHANGES 18 Saft proprietary information – Confidential

Using ‘Word of Mouth’ to our Advantage Multi-departmental Change Agents (Lean Team) Helpful attributes • Already known & respected by the employees ○ Outspoken ○ Able and willing to listen, learn and relate ○ Benefits / ROI of change agents • Ability to reach the masses ○ Quicker buy-in ○ Understanding of current processes already exists ○ 19 Saft proprietary information – Confidential

Company / Site Pride – Wall of History 20 Saft proprietary information – Confidential

Staff Board Benefits: – Employee pride – Acknowledgement – Getting acquainted! 21 Saft proprietary information – Confidential

Our Global Impact Benefits: - Understanding our impact - Knowing where external customers are - Employee satisfaction 22 Saft proprietary information – Confidential

Breakroom TV Scrolling Presentation - Newcomer welcome - Employee recognition - Safety reminders - Lean topics - Company & department accomplishments - Current events 23 Saft proprietary information – Confidential

Other Positive Impacts on Culture Rewards, Acknowledgements & Team Building – Food Trucks visits – Star Award Program (monthly) – Ice Cream Truck visits – Safety Award Program (monthly) – Parking Lot Tailgate party (August) – Bake off Challenges (Feb & Sep) – Pancake & Sausage breakfast – Pumpkin Carving Contest – Departmental Teambuilding – *** Paint nights Golfing • – *** Guess Who Challenges Baseball game • – *** Masks Showcase Breakout rooms • 24 Saft proprietary information – Confidential

Final Thoughts Promoting Lean Culture – Communicate clear vision – Establish clear metrics & expectations – Share Lean knowledge / training – Welcome all types of improvement – Recognition and reward improvements – People judge your commitment by your actions, not words. 25 Saft proprietary information – Confidential

Questions? Thank you for your time! 26 Saft proprietary information – Confidential