Ice Breaker: Quality has to be engrained in the organizational - - PowerPoint PPT Presentation

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Ice Breaker: Quality has to be engrained in the organizational - - PowerPoint PPT Presentation

Nov 28, 2023 242 likes •553 views

Ice Breaker: Quality has to be engrained in the organizational culture so that the required behaviors, practices, and way of doing business can be sustained over the long term. People need to live and breathe a quality mindset to realize the

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Ice Breaker:

Quality has to be engrained in the organizational culture so that the required behaviors, practices, and way of doing business can be sustained over the long term. People need to live and breathe a quality mindset to realize the benefits that a Quality Management System can offer. Quality is not a one-time project…it is a race with no finish line!

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The Case for EHSQ Integrated Management Systems

Presented by Peter-Elias Alouche Quality Practice Manager Intelex Technologies Inc.

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About Peter-Elias Alouche, P. Eng., MBA

  • Quality Practice Manager at Intelex Technologies Inc.
  • ASQ Toronto Communications Chair
  • Professional Engineer in the Province of Ontario
  • BA in Mechatronics Engineering / MBA from the Rotman School of Management

at the University of Toronto

  • Experience in industries ranging from power generation and utility sectors to

manufacturing of industrial inkjet systems and injection molding systems in engineering, quality, and new product development capacities

  • Passionate about space, technology, robotics, automation, the Toronto Maple

Leafs, and beach volleyball

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SLIDE 4

Agenda

1

The Customer

2

Why Integrate?

3

What is EHSQ IMS?

4

Opportunities to Integrate

5

Importance of Culture

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SLIDE 5

The Customer

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SLIDE 6

The Customer

Would your customers cheer you on?

Value Price Safety Customer Experience Environmental Impact Corporate Citizen Ethics

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SLIDE 7

Why Integrate?

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Lost Opportunities

CEO VP Marketing & Sales Director Marketing Product Marketing SEO Specialist Tradeshow Manager ... Director Sales Sales Rep ... COO Director Global Operations General Manager Mfg Director Quality & CI Quality & CI Manager Quality Engineer Quality Coordinator Document Coordinator QC Inspector Quality Analyst Audit Manager Auditor VP EHS Director EHS EHS Manager EHS Specialist Environmental Engineer Safety Engineer EHS Coordinator

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SLIDE 9

Business Challenges

Differentiation Strategy Efficiency Strategy

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SLIDE 10

Why Integrate?

QMS SMS EMS FSMS

Audits Inspections Document Management Nonconformances Corrective Actions Risk Stakeholders Continuous Improvement Training Management Review Audits Inspections Document Management Nonconformances Corrective Actions Risk Stakeholders Continuous Improvement Training Management Review Audits Inspections Document Management Nonconformances Corrective Actions Risk Stakeholders Continuous Improvement Training Management Review Audits Inspections Document Management Nonconformances Corrective Actions Risk Stakeholders Continuous Improvement Training Management Review

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Integrative Thinking

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Integrated Management Systems

  • Reduce implementation costs by 50%
  • Reduce maintenance costs by 66%
  • Reduce auditing costs by 20%
  • Eliminate duplicate processes
  • What’s under the iceberg?
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EHSQ Management Maturity Curve

Comply Perform Transform

  • Avoid costs : fines, claims…
  • Ensure regulatory compliance
  • Secure license-to-operate
  • Mitigate operational risks
  • Control reputational risk
  • QMS, EMS, SMS, FSMS, ISMS
  • Minimize value erosion
  • Reduce costs and direct impact
  • Gain operational effectiveness
  • Organizational savings
  • Streamlining supply chains
  • Nurture continuous

Improvement

  • Increase profitability
  • Create new business models
  • Develop new market
  • Foster innovation
  • Develop new product & services
  • EHSQ Integrated Management System
  • Create Value
  • Grow revenue

Value Erosion Value Creation

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SLIDE 14

Why Integrate?

QMS SMS EMS FSMS EHSQ

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SLIDE 15

What is EHSQ IMS?

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What is EHSQ IMS?

EHSQ Integrated Management System Shared Best Practices, Standardized Processes, Work Instructions, Tools, CI projects

Reduce impact of business operations on the environment by

  • perating in a sustainable

manner Keep workers safe, healthy, & productive through prevention, training, & controls Focus is on the customer, eliminate waste, standardization, reduce variation, engagement, & Continuous Improvement Ensure food supply is safe for consumers from farm to fork EMS: ISO 14001 SMS: DIS / ISO 45001 QMS: ISO 9001 FSMS: ISO 22000

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SLIDE 17

Opportunities to Integrate

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SLIDE 18

Opportunities to Integrate

EHSQ IMS

Risk Audits Document Management Management Review Corrective Action Continuous Improvement

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EHSQ Risk

  • 1 cross-functional team to evaluate ALL risks for

EMS, SMS, QMS, FSMS

  • Standardized risk matrices (S, O, D definitions)

so risks can be compared across the company

  • Assess risk related to processes, context of the
  • rganization, audits, nonconformances, etc.
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EHSQ Audits

  • Centralized audit planning & resource management
  • Systems thinking vs. silo thinking
  • Cross-functional audit teams evaluating integrated

processes for EMS, SMS, QMS, …

  • Integrated checklists for processes that have been

integrated across the business

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SLIDE 21

EHSQ Document Management

  • Prevent duplication
  • Increase adoption among employees by

simplifying how they access information – 1 system vs. 3+

  • Build in best practices by learning from teams

across the organization – speeds up learning

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EHSQ Management Review

  • Health check of entire business – not 1 silo
  • Identify systemic issues across EMS, SMS, &

QMS not historically viewed together

  • Encourage cross-functional systems thinking for
  • pportunities to innovate
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EHSQ Corrective Action

  • Standardize corrective action process
  • Investigate root causes from a system perspective
  • Take cross-functional team approach to get better at

root cause analysis vs. symptoms

  • Accelerate organization learning
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SLIDE 24

EHSQ Continuous Improvement

  • Encourage cross-functional approach to

improvement projects

  • Break down silos
  • Achieve great results by developing the ability to

hold ideas in tension with one another to come up with better solutions

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SLIDE 25

The Importance of Culture

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Culture & Behavior Change

  • IMS approach teaches everyone in the

company to not only think about themselves but the entire system

  • This can be a powerful capability that

leads to new insights and innovations that would be difficult to come by when viewing systems independently

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SLIDE 27

Journey

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About Intelex Technologies Inc.

We empower sustainable business. Our software helps organizations around the world be more sustainable, protect the protect the planet and its people. With over 1,000 clients and 1,000,000 users around the world Intelex provides EHSQ software for QMS, SMS, EMS, and FSMS.

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To learn more…

About Peter Alouche

  • Email: peter.alouche@intelex.com
  • LinkedIn: http://ca.linkedin.com/in/peteralouche
  • Twitter: @drpete98

About the topic through ASQ:

  • Search ASQ’s Knowledge Center @

www.asq.org/knowledge-center/search/

  • ​ASQ Global webcast recording:

http://asq.org/2016/11/Integrated-Management- Systems/the-case-for-ehsq-integrated-management- systems-webcast.html ​

  • Blog Post: https://www.linkedin.com/pulse/case-

integrated-management-systems-peter-elias- alouche ​ ​

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The Case for EHSQ Integrated Management Systems

Thank you for your hospitality.