4/20/2019 JD McHenry � In aviation for over 40 years with A&P, IA, & Pilot � Doctorate of Business Management � Corporate operations, charter, management, FBO & manufacturing Leadership for Higher experience Safety Standards 1 2 Aviation Interpersonal Management Aviation Interpersonal Management (AIM) (AIM) On-Location Aviation Maintenance Training We are where you need us, at your location 3 4 I NTRODUCTION I NTRODUCTION I NTRODUCTION Seminar Subjects Seminar Content � Human Factors � Leadership and Management � An interactive technique will be used � An interactive technique will be used � Building Self-Esteem � Only you can change yourself � Only you can change yourself � Image and Perception � Motivating Others � The objective is to assist you � The objective is to assist you � Building a Positive Culture � Questions are encouraged � Questions are encouraged � Communication 5 6 1
4/20/2019 H UMAN F ACTORS \\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\ What Is Human Factors ? We react and respond � Biologically � Physiologically Human Factors � Psychologically to the various influences It is all about PEOPLE! 7 8 H UMAN F ACTORS \\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\ How to Enhance Safety? � Build a positive company culture � Always be professional � Enhance our soft skills Leadership and Management � Act and talk positively � Be a leader 9 10 NOTE: THIS SLIDE IS FOR REFERENCE PURPOSES ONLY AND IS LOCKED OUTSIDE OF SLIDE MASTER. TO COPY ANYTHING OFF THIS SLIDE YOU MUST BE IN SLIDE MASTER. These 20 colors are coordinated with each of the 20 chapters in AIMM. This slide can serve as an Eyedropper palette as needed throughout the presentation. L EADERSHIP and M ANAGEMENT L EADERSHIP and M ANAGEMENT //////////////////////////////////////////////////////////////////////////////////////////////// \\\\\\\\\\\\\\\\\\\\\\ Leadership Versus Management Leadership Management � Leadership power promotes: This entire group can be copy-pasta’d and recolored as needed per section. skills come skills come Pictures that are not used as − Vision background images can be occasionally chucked into a from our from our frame – playing with the shape of the frame is encouraged. − Creativity This gradient can be played with, to throw some color behind text that Activity Header fades out into white. Bruce O can − Change probably make something with a much smoother transition, though. Section Header The color part is at a 20% transparency, and the white part is at � Management power promotes: 100% transparency. Change amount of these as needed; can be rotated to sit along the side of the slide vertically as well as along the − Stability bottom of the slide horizontally. ////////////////////////////////////////////////////////////////////////// − Order − Problem-solving This is two shapes; the blue is here so you can see the white. The white is intended specifically for the Image and Perception slides where you choose A or B, so we can pose the question at the bottom of the slide and keep it against a consistent background. 11 12 2
4/20/2019 L EADERSHIP and M ANAGEMENT I NTRODUCTION L EADERSHIP and M ANAGEMENT 24-7 � Work Required Skills for Aviators − Making an impact on peers, � � Image and Perception Dealing with Conflicts employees, bosses, and � � Success Negotiation business associates � � Management Definition Leadership and � Building Self-Esteem Management � Home � � Delegation Finance and Budget � � − Making an impact on Time Management and Hiring � Organizational Skills Performance Evaluations children, spouse, family � � Communication Discipline members, and friends � � Motivating Others Managing Your Boss � � Building Teamwork Superior Customer Service 13 14 B UILDING S ELF -E STEEM //////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////// Double punches in Aviation 1st Punch: 2nd Punch: Building Self-Esteem Losing the Set them up talent for failure 15 16 B UILDING S ELF -E STEEM B UILDING S ELF -E STEEM Aviation Management Reality //////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////// \\\\\\\\\\\\\\\\\ Can Aviators Become Great � Lack of training in soft skills Leaders and Managers? � Micro-managing � Everyone can become a great leader and manager � Poor time manager � Poor communicator � Leadership and management skills can be learned � Highly stressed � Takes work home Note: Great leaders and managers have high self-esteem 17 18 3
4/20/2019 B UILDING S ELF -E STEEM B UILDING S ELF -E STEEM Most people will hide behind the comfort zone Stepping out will enlarge the comfort zone a little at a time 19 20 B UILDING S ELF -E STEEM B UILDING S ELF -E STEEM //////////////////////////////////////////////////////////////////////////////////////////////// Audience Introduction Qualities of a Leader � Please stand up � High self-esteem � Greet everyone near you � Totally confident � Make positive comments � Like themselves 21 22 I MAGE and P ERCEPTION I MAGE and P ERCEPTION Technicians’ Image and Perception � No recognition or respect � Low pay � Double standards Image and Perception � Pilots are bosses Not considered professionals � � Necessary evil � Poor working conditions 23 24 4
4/20/2019 I MAGE and P ERCEPTION I MAGE and P ERCEPTION I MAGE and P ERCEPTION Why Image and Perception Pilots’ Image and Perception Is Critical TECHNICIAN � Highly skilled professionals � Messy uniform with name tag � No gold bars or wing logo � Intelligent & well educated � Unshaven face � Disheveled look � Poised & collective attitude � High school educated attitude � Well paid PILOT � Upper management � Starched shirt and uniform � Officers in military rankings � 4 gold bars with wing logo � Clean-shaven face � Well dressed and clean cut � Distinguished look � College educated attitude 25 26 I MAGE AND P ERCEPTION I MAGE and P ERCEPTION ////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////// Which candidate will you hire as a warehouse worker? Our Minds Work Very Quickly ////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////// Two Memory Systems: � Fast System – 10-50 milliseconds A B � Slow System – 500-600 milliseconds 27 28 I MAGE and P ERCEPTION I MAGE and P ERCEPTION ////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////// Which one is a pilot? ////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////// A B A B ////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////// Which candidate is a better customer service representative? ////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////// 29 30 5
4/20/2019 I MAGE and P ERCEPTION I MAGE and P ERCEPTION Nonverbal Communication � Two speaker demonstrations People make decisions based on: � Pay attention to body movements � Actual said words: 7% � Tone of voice: 38% � Body language: 55% 31 32 Speaker #1 Speaker #1 33 34 Speaker #2 Speaker #2 35 36 6
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