How S&T use Observations, Insights and Lessons (OILs) to enhance - - PowerPoint PPT Presentation

UNCLASSIFIED

‘OILing’ the wheels of S&T?

How S&T use Observations, Insights and Lessons (OILs) to enhance Land Capability

Alan Hotchkiss August 2012

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OILs

Observations - describe the conditions experienced by military forces during war or training. Example: "The daily average temperature in Iraq country was 110 degrees, and it had a negative effect on troops and equipment." Insights - describe the issues that arose while conducting military

• perations or training. Example: "Due to the extreme heat experienced in

Iraq, the (insert piece of equipment) failed to operate properly." Lessons - potential solutions to the problems experienced under set military conditions (for example, extreme heat). Example: "By doing ... X, ... our equipment continued to work despite the extreme heat." Center for Army Lessons Learned (CALL)

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What is a lesson?

“ A lesson is an experience, example, or observation that imparts beneficial new knowledge or wisdom. It is something that can be analysed to produce recommendations and / or actions.”

UK Defence Instruction Notice (2011)

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Background (Ops based in Iraq and Afghanistan)

LORST OpIss4R

OOST

Dstl

Land Operations Research for Science & Technology

QinetiQ

Operational Issues For Research

Dstl/QinetiQ

Operational Observations for Science & Technology

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OOST – Aim

To gather Observations, Insights and Lessons (OILs) from operations and training and exploit these across the Science and Technology (S&T) and wider MoD community to support them in their roles to enhance UK capabilities.

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OOST – Scope

Land-centric (but touches on other services) Current focus on operations Increasing focus on OILs from training Focussed on use for S&T

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S&T Studies Informing wider FD Current Ops (LXC, PJHQ, DE&S) S&T Programme formulation Rapid Analysis Thematic Analysis Historical Analysis

Operations

Training Experiments

Capture Analysis Exploitation

Stakeholder Requirements

Demand

OOST Process

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OOST Process

Demand

OOST Stakeholders

MOD Unified Customer Army HQ PJHQ DE&S MOD Centre Dstl Departments Programme Office Science Gateways Industry and Academia Roke Sea

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Post Operational Interviews (POIs) – Cognitive interviewing – 1 to 1 interviews or small groups – Structured process – Across all Defence Lines of Development – OILs gathered from all organisational levels

OOST Process

Capture

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OOST Process

Interview Techniques

• Established technique, originally developed to

improve police interview methods

• Focuses on two major components of witness

testimony

– Memory and Communication

• The goal of the interview is to assist the

witnesses to access information.

• The interview, therefore is directed by the

responses of the witnesses

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OOST Process

Interview Techniques

• The interviews do not have a set of

predetermined questions

• Interviewers must be flexible enough to use

good judgement and change directions if required

• The cognitive interview enhances

communication by

– Helping the witness to formulate a complete, intelligible response – Helping the interviewer to comprehend and record the witness response

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Other information sources: – Post Operational Reports (PORs) – Web-blogs – News websites, etc.

OOST Process

Capture

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OOST Process

Rapid Analysis – Tour by Tour Basis

Interview undertaken OILs drawn out Key Insights identified Headlines distributed in 3 days Summary report to all stakeholders

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OOST Process

Med/Long term Analysis – Enduring OILs

Thematic Analysis

• General thematic Analysis
• Focussed thematic

Analysis

• S&T themes (per tour)

Historical Analysis

• Telic & HERRICK

Enduring OILs

• S&T themes
• Pan DLoD

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OOST Process

Exploitation

Push

Communicated to stakeholders via:

• Rapid communications,

Headline emails, reports

• Presentations and

briefs to teams, departments and other stakeholders

• Online e.g. LXC, HQ

Infantry and Dstl Intranet sites

Pull

Requests from stakeholders:

• Requests for

Information (RFIs)

• Requests for thematic

analysis

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OOST Process

Exploitation

Support to:-

• Research linked to Support to Operations e.g.
• Base Dead Ground
• Base Protection
• UOR business cases,
• Equipment Programme
• S&T programme formulation
• Soldier Load Reference Model (SLRM)

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OOST Process

Exploitation “ The work from OOST is vital for ITDU, the Army and wider MoD

• rganisations. The outputs of the

work are used to update information regarding soldier burden contained within the Soldier Reference Centre (SRC)….”

SO2 Soldier Systems, LWC

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Ensuring best practice

• Actively seek regular stakeholder feedback
• UK MOD lessons community, e.g. Lessons

Exploitation Centre, Maritime and Air Warfare Centres and Permanent Joint HQ

• International lessons community, e.g. US and

NATO lessons centres

• Attendance at workshops and

conferences,

• JALLC NATO Lessons Learned

Conference (Oct’12)

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The Future

H16-18

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HERRICK drawdown

• Focus on current issues
• Increase training and experimentation OILs
• Widen stakeholder audience

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Questions?

“ The further backwards you look, the further forward you can see”

Winston Churchill