Getting the most from the State Services Portal MFSRC October, 2016 - - PDF document

How to Get the Most from the SSP 10/2/16 Cathleen Cotter cathleen.cotter@state.mn.us 1

MFSRC October, 2016

Getting the most from the State Services Portal Query Interstate Cases for Kids (QUICK)

How to Get the Most from the SSP 10/2/16 Cathleen Cotter cathleen.cotter@state.mn.us 1

• In order to see another state’s data, you must

have the other state’s case number.

• QUICK allows you to search by SSN to

determine if a participant has cases in other states.

How to Get the Most from the SSP 10/2/16 Cathleen Cotter cathleen.cotter@state.mn.us 1

The Case Participants window contains information related to a case, including:

• the case status
• case participants
• family violence indicator
• out‐of‐wedlock birth indicator

You can use this window to determine whether the participants in the other state's case match those in your case.

How to Get the Most from the SSP 10/2/16 Cathleen Cotter cathleen.cotter@state.mn.us 1

If you click the IRG button, the IRG web application will open in a new window with profile questions and answers for the state queried on the QUICK case, Figure 1-2. You can view the policy profile questions and answers, as well as contact information, and perform other functions on the IRG based on your user role for the IRG.

You can now view Intergovernmental Reference Guide (IRG) profile questions and answers, as well as contact information, for the queried state, via the QUICK application.

How to Get the Most from the SSP 10/2/16 Cathleen Cotter cathleen.cotter@state.mn.us 1

How to Get the Most from the SSP 10/2/16 Cathleen Cotter cathleen.cotter@state.mn.us 1

The Financial Summary window gives an overview that includes:

• the current obligation
• the last payment
• the balance owed

The system displays the data exactly as supplied by the responding state.

How to Get the Most from the SSP 10/2/16 Cathleen Cotter cathleen.cotter@state.mn.us 1

The Case Activities Summary displays the most recent actions that have

• ccurred on the case.

How to Get the Most from the SSP 10/2/16 Cathleen Cotter cathleen.cotter@state.mn.us 1

Contact Information displays contact information for the worker in the other

• state. Note that “For Internal Use Only”

indicates that this information is for use

• nly by child support personnel.

How to Get the Most from the SSP 10/2/16 Cathleen Cotter cathleen.cotter@state.mn.us 1

The new Welcome screen, coming soon!

How to Get the Most from the SSP 10/2/16 Cathleen Cotter cathleen.cotter@state.mn.us 1

The Debt Inquiry (DI) application is enhanced to display the full Social Security number (SSN) on the DI Summary page. This enhancement displays the lump‐sum information from the Payout Report Details page. Previously the Payout Report Details page displayed only the last four digits of the SSN.

How to Get the Most from the SSP 10/2/16 Cathleen Cotter cathleen.cotter@state.mn.us 1

Note: XXs in the SSN column are for display purposes only. The application will show complete SSNs.

The eEmployer Search application has been enhanced to identify the source and type of address that

• appears. Address sources will initially include

quarterly wages and new hires. OCSE also enhanced the application to display other employer names and addresses associated with a Federal Employer Identification Number (FEIN).

How to Get the Most from the SSP 10/2/16 Cathleen Cotter cathleen.cotter@state.mn.us 1

EIWO

Electronic Income Withholding Order

What’s EIWO?

• Send income withholding electronically to

an employer

• Required by the Federal Office of Child

Support Enforcement (OCSE)

• Employers contact OCSE to sign up
• We must send IW electronically

How to Get the Most from the SSP 10/2/16 Cathleen Cotter cathleen.cotter@state.mn.us 1

How does EIWO work?

• Monthly file from OCSE
• This file updates the PRISM Employer

table

• Needs INWD record created
• Overnight processing
• May receive an acknowledgement back

from employer

What types are there?

• EIWO Type:
• AMD AMENDED
• EMP EMPLOYER

INITIATED

• LUM LUMP SUM
• ORG ORIGINAL
• TRM TERMINATION

How to Get the Most from the SSP 10/2/16 Cathleen Cotter cathleen.cotter@state.mn.us 1

More about EIWO

• How do I resend the EIWD record?
• Issues we have seen:
• Removing Interstate Initiating code to

build IW

• Incorrect Acknowledgements from

employers

“We are all here on earth to help others. What the others are here for I don’t know.”

• -W.H. Auden

Carol.B.Thomas@state.mn.us Cathleen.Cotter@state.mn.us