[PPT] - FROM LANDING TO TAKE-OFF: WE CARE COMPANY PRESENTATION July 2016 PowerPoint Presentation

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July 2016 Swissport International Ltd.

July 2016

FROM LANDING TO TAKE-OFF: WE CARE

COMPANY PRESENTATION

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July 2016 Swissport International Ltd.

AGENDA

1. This is Swissport
2. Our Service Offerings
3. The Hub Concept
4. Global and Regional Presence

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July 2016 Swissport International Ltd.

1. THIS IS SWISSPORT

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July 2016 Swissport International Ltd.

THE COMPANY Swissport International Ltd. is the leading global airport and aviation service provider in terms of quality, reliability, safety, innovation and network coverage. Offering a comprehensive range of services, Swissport is able to provide an “all-inclusive” service package in addition to managing integrated collaboration – outsourcing – models.

WHAT WE DO

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Key Figures Revenue (not normalised) CHF: 3.0 billion Countries 48 Employees ~ 61,000 Flights handled (movements) > 3.9 million Cargo handled (tonnes) > 4.1 million Warehouses > 120 Airports served > 280 Customers > 835 Passenger handled (departures) > 230 million

WHAT WE DO: THE PROFILE

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GROUP EXECUTIVE MANAGEMENT (GEM)

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To provide the aviation industry with consistent and tailor- made solutions around the globe, for a better customer experience. We also aim for:

Consolidate and strengthen our number-one position
Achieve profitable growth
Progess in key areas such as quality and reliability
Further develop and implement the Swissport Formula

WHAT WE AIM FOR: OUR MISSION

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July 2016 Swissport International Ltd.

TO PROVIDE THE AVIATION INDUSTRY WITH CONSISTENT AND TAILOR-MADE SOLUTIONS AROUND THE GLOBE, FOR A BETTER CUSTOMER EXPERIENCE

We focus on innovation and human

resources development

We are guided by the principles of

sustainability and compliance

HOW WE DO IT: OUR MISSION STATEMENT

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July 2016 Swissport International Ltd.

PEOPLE We show respect towards our people and their values; we do not compromise on safety and work with enthusiasm and enjoyment. PROFESSIONALISM We are pioneers; working constantly on achieving sustainable results, we creatively explore new options and improved solutions. PARTNERSHIP Continually striving to exceed the expectations of our clients and

ur commitments, we deliver excellent service; in any place at any

time.

HOW WE DO IT: OUR VALUES

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HOW WE DO IT: AWARDS

ACW Air Cargo Handling Agent of the Year 2014 Awarded to Swissport for the sixth year in succession at the World Air Cargo Awards 2014.

These values result in steady growth and an industry-wide acknowledgement of our achievements:

NPMA Silver Nozzle Trophy for the most

utstanding airport

fuelling organization in the United States for 2013 (Oakland International Airport). International Cargo Handler of the Year – Africa (2011/2013/2015) Awarded to Swissport for the third time in a row at the Air Cargo Africa 2015 Conference and Exhibition. Ground Handling Award 2013 Awarded to Swissport at the prestigious Cargo Airline of the Year Awards 2013.

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ACSA Best Cargo Handler of the Year 2014 Awarded to Swissport at ACSA's Feather Awards 2014. Ground Handler

f the Year 2016

Awarded to Swissport after the company won the inaugural prize in 2012.

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July 2016 Swissport International Ltd.

HOW WE DO IT: CERTIFICATIONS

ISAGO Swissport’s Corporate Headquarter as well as 14 stations of its global network have been awarded the IATA Safety Audit for Ground Operations, listed in the ISAGO registry. Swissport will continue participating in the ISAGO program and going along with certifying further stations. IATA Swissport has been a Member of the Strategic Partnerships Program from 2005 to 2014. ISO Swissport is Management System ISO 9001 certified (by SGS). CARGOiQ Swissport has achieved certification as a fully compliant CARGOiQ company, a landmark certification recognising Swissport’s active endeavours to fully comply with all agreed industry quality standards.

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July 2016 Swissport International Ltd.

Standardisation and global alignment guarantees Swissport quality around the globe regardless of local conditions or cultural differences and the customers benefits are:

Consistent quality and reliability of service delivery
Efficient services through application of best practices
Improved choice and access to innovative services globally
Optimised solutions for global and local needs
Well-trained management and staff

WHAT MAKES US SPECIAL: SWISSPORT FORMULA

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FROM RELATIONSHIP TO PARTNERSHIP

Tailor-made cooperation models

(incl. Global Framework Agreements)

Business development projects and launch of new products
Joint ventures

WHAT MAKES US SPECIAL: COLLABORATION MODEL

Single Station Regional/Multi-station Network Packages Hub & Base Management Full Outsourcing

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FACTS & FIGURES: TOP CUSTOMERS

Full-service airlines: Low-cost carriers:

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2. OUR SERVICE OFFERINGS

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GROUND HANDLING SERVICES

Passenger & Ramp Services
Baggage Services
Ticketing Services
Lost & Found Services
Lounge Operations
VIP Services
Gate & Check-in Services
Irregularity Handling
Station Management & Control
Load Control
Crew Administration
De-icing

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CARGO SERVICES

Freight Handling (On/Off Airport)
Mail Handling
Document Handling (Import/Export)
Integrator Handling
Cargo Handling in a Third-Party Facility
Freighter Ramp Services/ Transportation
Outsourced Hub Operations
and Management
Network Handling Services (Off-Line)
Call Centre and Airline Customer Services
Trucking Services
Warehousing
e-Freight Services

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July 2016 Swissport International Ltd.

FUELLING SERVICES

Into-Plane Fuelling
Maintenance & Operation of Tank Farms
Maintenance & Operation of Fuel Distribution
Systems & Pipelines
Laboratory Fuel Testing
Ground Support Equipment Fuelling
Ground Support Equipment Maintenance
Fuel System Project Maintenance
Rental Car Fuel Facility Management
Technical Audits & Inspections
Cathodic Protection Surveys

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July 2016 Swissport International Ltd.

MAINTENANCE SERVICES

Aircraft Maintenance

Repair
Engineering
Warranty Administration
ETOPS signoff
Transit/turnaround services
Aircraft checks

Ground Support Equipment Maintenance

Scheduled Maintenance
Unscheduled Maintenance
Complementary Services
Repairs
Overhaul

ULD Maintenance

CAA certified Maintenance

and Repair of ULD:

Containers, Pallets,

Envirotainers

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July 2016 Swissport International Ltd.

EXECUTIVE AVIATION SERVICES

Personalised Service

Delivery 24/7

Fast Turnaround Times
Passenger & Crew

Assistance

Customs & Immigration

Assistance

Traffic Rights & Landing

Permits

Flight Planning & Weather –
NOTAMs
Airport & Runway Slot
Co-Ordination
Aircraft Charter Reservation
Change Aircraft Charter

Reservation

Catering Arrangements
Hotel & Restaurant

Reservations

Limousine & Car Rental
Fuelling Arrangements

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AVIATION SECURITY SERVICES

Access Control
Baggage Security
Cabin Search
Cargo Screening
Catering Security
Document Control
General Surveillance
High Risk Security Operations for US Carriers
Inadmissible Handling
Integrated Services of Security and Ground handling
Integrated Services of Security and Cargo handling

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3. THE HUB CONCEPT

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FROM RELATIONSHIP TO PARTNERSHIP

Provision and management of handling services at carrier’s hub
r base* airport.

THE HUB CONCEPT: MODES OF COOPERATION

Single Station Regional/Multi-station Network Packages Hub & Base Management Full Outsourcing

*Airline has permanently based a few aircrafts (mainly low-cost carriers)

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THE HUB CONCEPT: CUSTOMER BENEFITS

Focus Reduction of handling rates and improved cost transparency with the conversion of handling costs from fixed to variable Best Practice Quality Cost Improve and/or maintain quality of handling services with the implementation of the proven “Swissport Formula” Benefit from our experience The Hub & Base concept allows the airline to focus on their core business Partnership Provides the full benefit of collaborating with Swissport as a strategic partner Expertise Vast hub and base management experience in 18 stations around the globe

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July 2016 Swissport International Ltd.

THE HUB CONCEPT: CONTRIBUTION BY PARTNERS

SWISSPORT

Operational hub & base experience
Swissport brand and quality
Quality re-assurance
Headquarters’ commitment to assume

professional project leadership up to operational start

On site project support by experienced field

managers from global network

Operational- and leadership training of local staff

and management

Best practice handling processes and operations

(Proven Swissport Formula)

Provision of quality ground equipment (GSE)

and access to innovative technologies

Vast commercial expertise from customers

airlines

Global procurement power and leverage

AIRLINE

Provide flight production volume
Assist in arranging license approvals
Support in assuring airport space at preferential

rates

Support in provision of attractive financial options

for leases, loans and local guarantees

Assist with local labour market and labour law

issues

Arrange local legal support
Lobbying and networking on all levels

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Milestone 2: Board Approval Milestone 1: Sign MOU Timeframe:

ca. 1-2 months

THE HUB CONCEPT: PROJECT PROCESS

Top level kick-off talks Feasibility study (initial proposal) Fine-tune cooperation model & business plan Order GSE and prepare for start-up Timeframe:

ca. 1-2 months

Timeframe:

ca. 3-6 months

Timeframe:

ca. 3-6 months

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July 2016 Swissport International Ltd.

THE HUB CONCEPT: OUR EXPERTISE

9 Airline Hubs: HEL, GRU, JNB, MUC, SOF, ZRH, IAD, DEN, BRU 2 Major Airline Bases: GVA, STN 4 Major Cargo Bases: ICN, KIX, LAX, SFO

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4. REGIONAL AND GLOBAL PRESENCE

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GLOBAL NETWORK

Network Countries: 48 Stations: > 280 Central America & Caribbean Countries: 7 Stations: 40 South America Countries: 6 Stations: 35 Europe Countries: 18 Stations: 97 Africa Countries: 9 Stations: 37 Asia & Middle East Countries: 6 Stations: 14 North America Countries: 2 Stations: 57

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AFRICA

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Ground Handling Cargo Services Fuelling Executive Aviation Security Maintenance

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July 2016 Swissport International Ltd.

ASIA & MIDDLE EAST

Ground Handling Cargo Services Fuelling Executive Aviation Security Maintenance

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July 2016 Swissport International Ltd.

CENTRAL AMERICA & CARIBBEAN

Ground Handling Cargo Services Fuelling Executive Aviation Security Maintenance

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July 2016 Swissport International Ltd.

EUROPE

Ground Handling Cargo Services Fuelling Executive Aviation Security Maintenance

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July 2016 Swissport International Ltd.

EUROPE

Ground Handling Cargo Services Fuelling Executive Aviation Security Maintenance

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NORTH AMERICA

Ground Handling Cargo Services Fuelling Executive Aviation Security Maintenance

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SOUTH AMERICA

Ground Handling Cargo Services Fuelling Executive Aviation Security Maintenance

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July 2016 Swissport International Ltd.

Swissport International Ltd. · P.O. Box · 8058 Zurich-Airport · Switzerland www.swissport.com