[PPT] - FROM LANDING TO TAKE-OFF: WE CARE! COMPANY PRESENTATION AGENDA PowerPoint Presentation

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FROM LANDING TO TAKE-OFF: WE CARE!

COMPANY PRESENTATION

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AGENDA

1. This is Swissport
2. Our Service Offerings
3. The Hub Concept
4. Global and Regional Presence

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1.

1. THI

HIS IS SWI WISSPOR ORT

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WHAT WE DO

THE COMPANY

Swissport International is the leading global airport and aviation service provider in terms of quality, reliability, customer dedication, growth, innovation and network coverage. We offer a comprehensive range of products at

ptimum value for money, and achieve an attractive

return on investment for all the parties involved. We are able to provide an ‘all-inclusive service package’ as well as to manage new integrated collaboration models (outsourcing). PICTURE PICTURE

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WHAT WE DO: THE PROFILE

Key Figures *

Revenue (not normalised) CHF: 2.0 billion Countries 38 Employees > 40,000 Flights handled (mov.) > 2.8 million Cargo handled (tonnes) > 3.5 million Warehouses > 100 Airports served > 190 Customer Airlines > 650 Passenger handled (dep.) > 118 million

* as of December 2012

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ORGANISATION: THE MANAGEMENT TEAM

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WHAT WE AIM FOR: OUR MISSION

To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.

We also aim for:

Consolidate and strenghten our number-one position
Achieve profitable growth
Progess in key areas such as quality and reliability
Further develop and implement the Swissport Formula

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HOW WE DO IT: OUR VALUES

We focus on innovation and human resources development
We are guided by the principles of sustainability and compliance.
We live by The Three ‘P’s:

People Professionalism Partnership

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HOW WE DO IT: OUR VALUES

PEOPLE

We show respect towards our people and their values; we do not

compromise on safety and work with enthusiasm and enjoyment.

PROFESSIONALISM

We are pioneers; working constantly on achieving sustainable results, we

creatively explore new options and improved solutions.

PARTNERSHIP

Continually striving to exceed the expectations of our clients and
ur commitments, we deliver excellent service; in any place at any time.

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HOW WE DO IT: CERTIFICATIONS

ISAGO

Zurich, 5th July, 2011 – Swissport International, the world’s leading provider of ground services to the aviation sector, has been awarded the IATA Safety Audit for Ground Operations (ISAGO) certificate for its Corporate Headquarters and Zurich station, and is now listed on the ISAGO Registry.

CARGO 2000

Zurich, 8th February, 2007 – Swissport, the leading global aviation services provider, has been awarded the certification as a fully-compliant Cargo 2000

company. This landmark

certification underlines Swissport’s active endeavours to fully comply with all agreed industry standards.

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HOW WE DO IT: AWARDS

‘Best Global Aviation Ground Service Company 2012’ by ITM, the 12th time in a row. ‘Global Cargo Handling Agent of the Year’ by ACW, for the 4th year in a row. These values result in steady growth and an industry-wide acknowledgement of our achievements:

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WHAT MAKES US SPECIAL: SWISSPORT FORMULA

Standardisation and global alignment guarantees Swissport quality around the globe regardless of local conditions or cultural differences and the customers benefits are:

Improved choice and access to innovative services globally
Savings made through application of standards
Optimised solutions for global and local needs
Well-trained management and staff
Consistent quality and reliability

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WHAT MAKES US SPECIAL: COLLABORATION MODEL

Tailor-made cooperation models (incl. Global Framework Agreements)
Business development projects and launch of new products
Joint ventures

FROM RELATIONSHIP TO PARTNERSHIP

Single Station Regional/Multi-station Network Packages Hub & Base Management Full Outsourcing

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FACTS & FIGURES: GLOBAL LEADER

BY NUMBER OF STATIONS

0 ¡ 0.5 ¡ 1 ¡ 1.5 ¡ 2 ¡ 2.5 ¡

BY REVENUE IN BILLION CHF

0 ¡ 50 ¡ 100 ¡ 150 ¡ 200 ¡ 250 ¡

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FACTS & FIGURES: TOP CUSTOMERS

FULL-SERVICE AIRLINES: LOW-COST CARRIERS:

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2.

2. OUR

OUR SERVICE OFFE OFFERINGS NGS

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SERVICES OVERVIEW

§ Passenger Services § Ramp Services § Ticketing Services § Lounge Services § Station Management § Freight Services § Ramp Services § Warehousing § Trucking Services § Call Centre Services ¡

GROUND HANDLING CARGO SPECIAL SERVICES

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GROUND HANDLING SERVICES: OVERVIEW

Passenger and Ramp Services
Baggage Services
Ticketing Services
Lost and Found Services
Lounge Operations
VIP Services
Gate and Check-in Services
Irregularity Handling
Station Management & Control
Load Control
Crew Administration
De-icing

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CARGO SERVICES: OVERVIEW

Freight Handling (On/Off Airport)
Mail Handling
Document Handling (Import/Export)
Integrator Handling
Cargo Handling in a Third Party Facility
Freighter Ramp Services / Transportation
Outsourced Hub Operations and Management
Network Handling Services (Off-Line)
Call Centre and Airline Customer Services
Trucking Services
Warehousing
e-freight Services

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FUELING SERVICES: OVERVIEW

Into-plane Fueling
System and Pipelines
Laboratory Fuel Testing
Ground Support Equipment Fueling
Ground Support Equipment Maintenance
Fuel System Project Maintenance
Rental Car Fuel Facility Management
Technical Audits and Inspections
Cathodic Protection Surveys
Maintenance and Operation of Tank Farms
Maintenance and Operation of Fuel Distribution

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MAINTENANCE SERVICES: OVERVIEW

Aircraft Maintenance

Maintenance
Repair
Engineering
Warranty and Administration

Ground Support Equipment Maintenance

Scheduled Maintenance
Unscheduled Maintenance
Complementary Services

ULD Maintenance

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EXECUTIVE AVIATION SERVICES: OVERVIEW

Personalised Service Delivery
Fast Turnarounds
Customs and Immigration Assistance
Passenger and Crew Assistance
Traffic Rights and Landing Permits
Flight Planning and Weather NOTAM‘s
Airport and Airway Slot Coordination
Aircraft Charter Reservation
Change Aircraft Charter Reservation
Third party arrangements (catering,

hotel reservation, limousine and car rental)

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CHECKPORT SERVICES: OVERVIEW

Document Verification
Access Control
Passenger Screening
Aircraft Security Services
Cargo and Baggage Screening
Integrated Security

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3.

3. THE

HE HUB HUB CONC ONCEPT

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THE HUB CONCEPT: MODES OF COOPERATION

Provision and management of handling services at carrier’s hub or base* airport.

FROM RELATIONSHIP TO PARTNERSHIP

Single Station Regional/Multi-station Network Packages Hub & Base Management Full Outsourcing

*Airline has permanently based a few aircrafts (mainly low-cost carriers)

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THE HUB CONCEPT: CUSTOMER BENEFITS

Focus

Reduction of handling rates and cost transparency.
Conversion of handling costs from fixed to variable.

Best Practice Quality Costs

Improve and/or maintain quality of handling services.
Implementation of the proven ‘Swissport Formula’.
Benefit from our experience at 192 airports.
Enabling the airline to focus on their core business.

Partnership

Collaborate with Swissport as strategic partner.

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THE HUB CONCEPT: CONTRIBUTION BY PARTNERS

SWISSPORT

Operational hub & base experience
Swissport brand and quality
Quality re-assurance
Headquarters’ commitment to assume

professional project leadership up to

perational start
On site project support by experienced field

managers from global network

Operational- and leadership training of local

staff and management

Best practice handling processes and
perations (Proven Swissport Formula)
Provision of quality ground equipment (GSE)

and access to innovative technologies

Vast commercial expertise from more than 600

customers airlines

Global procurement power and leverage ¡

AIRLINE

Provide flight production volume
Assist in arranging license approvals
Support in assuring airport space at

preferential rates

Support in provision of attractive financial
ptions for leases, loans and local guarantees
Assist with local labour market and labour law

issues

Arrange local legal support
Lobbying and networking on all levels

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THE HUB CONCEPT: PROJECT PROCESS

Timeframe:

ca. 1-2 months

Timeframe:

ca. 3-6 months

Timeframe:

ca. 3-6 months

Timeframe:

ca. 1-2 months

Milestone 2:

Board Approval Order GSE and prepare for start-up Feasibility study (initial proposal) Fine-tune cooperation model & business plan Top level kick-off talks

Milestone 1:

Sign MOU

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THE HUB CONCEPT: OUR EXPERTISE

7 Airline Hubs: HEL, GRU, JNB, LCA, MUC, YYZ, ZRH 4 Major Airline Bases: GVA, LGW, MAD, STN 5 Major Cargo Bases: IAD, ICN, KIX, LAX, SFO

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4.

4. REGI

GION ONAL L AND ND GL GLOB OBAL L PRESENC NCE

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GLOBALLY STRONG, LOCALLY PRESENT

North America

Countries: 2 Stations: 39

Central America & Caribbean

Countries: 6 Stations: 18

South America

Countries: 4 Stations: 31

Europe

Countries: 16 Stations: 64

Africa

Countries: 8 Stations: 33

Asia & Middle East

Countries: 2 Stations: 7

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Network

Countries: 38 Stations: 192

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