Emotional Intelligence: Aligning Intent & Impact I have no - - PowerPoint PPT Presentation

Emotional Intelligence:

Aligning Intent & Impact

I have no relevant financial disclosures

My Assumptions

 Physicians are leaders  Practicing medicine is different than studying it  You accept that you need other humans in

• rder to achieve your professional goals

 Humans have the ability to change thoughts and behavior

» Their own » Those of others

 Industry change is occurring at an unprecedented speed and amount

“Physician leaders are working in rapidly evolving systems and must respond to increasing and changing

• demands. Emotional Intelligence

correlates significantly and positively with job performance beyond that which can be explained by cognitive ability and other personality factors.”

(Monroe & English, 2013)

What is Emotional Intelligence?

 Emotional Intelligence is not about being nice all the time—it is about being honest.  Emotional Intelligence is not ‘touchy feely’—it is about being aware of your own feelings and the feelings of others.  Emotional Intelligence is not about being emotional—it is about being smart with your emotions.

“We are being judged by a new yardstick; not just how smart we are, or by our training and expertise, but also how well we handle ourselves and each other.”

• -Daniel Goleman, Ph.D.

How’s your day?

What do you notice about differences between ‘good’ days and ‘bad’ days?

Elements of Good Days

Compassion—Genuine connection with others Capacity—The ability to manage the planned and the unexpected Clarity—Of goals & direction

Compassion

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A Physician’s Impact

 Being ‘on stage’  Having the loudest voice  Setting a tone  Changing a mood  Creating ‘truths’  Modeling what is acceptable

Mood Contagion

 Unintentional imitation of mood behavior  Induces mood state  Induces behavioral congruence  The person with the most power sets the tone

(Neumann & Strack, 2000)

Emotional Intelligence (EI)

 IQ and technical skills are considered

‘threshold capabilities’— they are entry level requirements, or “what helps you get the job”

 EI is proving to be the strongest indicator of

success in the work world – contributing to leadership success as much as 85-90%

*Nadler, Reldan S., Leading with Emotional Intelligence

PERSONAL COMPETENCE Self Awareness Self Management SOCIAL COMPETENCE Social Awareness Relationship Management

Emotional Intelligence (EI)

Learning Emotions

Growing up Medical school Practice Life events

Emotional Abundance

Empathy—Creating understanding & support Humor—Creating space for learning and growth Courage—Taking risks and sticking with it Vulnerability—Revealing and making mistakes Optimism—Encouraging hope & innovation

Emotional Avoidance

Creating distractions- Mindless behaviors, addictions, electronics, crammed schedule Choosing a default- Anger, joking, sadness, blame Shutting off- Disconnecting from any emotion

Cultivating Compassion

Perform an emotional check up Clarify & own your desired impact Seek feedback Admit that you’re a leader Enact forgiveness toward yourself and

• thers

Capacity

Carrying Capacity

Carrying Capacity

 The maximum population of a given species that can survive indefinitely in a given environment  Dependent on the conditions and resources available in the specific area, and the consumption habits of the species  Measures sustainability within these changing conditions

Change Capacity

Your ability to sustain a changing environment given the current conditions and resources

» Time, effort, skills, motivation, heartiness, personality, focus

At Risk

One-third to one-half of physicians meet burnout criteria Physician job dissatisfaction is the most powerful predictor of departure Work hours or a lack of career fit to

• ne's values, life goals, or passion

increases risk of dissatisfaction

• 1. Shanafelt TD, West CP

, Sloan JA, et al. Career fit and burnout among academic faculty. Arch Intern

• Med. 2009;169:990–995.
• 2. Shanafelt TD, Boone S, Tan L, et al. Burnout and satisfaction with work-life balance among U.S.

physicians relative to the general U.S. population. Arch Intern Med. 2012;172(18):1–9.

At Risk

 Physician satisfaction is strongly linked to patient satisfaction as measured through standardized patient satisfaction surveys  Physicians professional fulfillment positively correlated with patient adherence to medication, exercise, and diet regimens

• 1. Shanafelt TD, West CP

, Sloan JA, et al. Career fit and burnout among academic faculty. Arch Intern

• Med. 2009;169:990–995.
• 2. Shanafelt TD, Boone S, Tan L, et al. Burnout and satisfaction with work-life balance among U.S.

physicians relative to the general U.S. population. Arch Intern Med. 2012;172(18):1–9.

“The capacity of an entity—such as a person, an institution, or a system— to withstand sudden, unexpected shocks, and (ideally) to be capable of recovering quickly afterwards. Resilience implies both strength and flexibility; a resilient structure would bend, but would be hard to break.” —Jamals Cascio

On Resilience

Optimism!

Learned helplessness

“We are what we repeatedly do.”

• -Aristotle

Are you a human being…

Or are you a human doing?

Building Your Capacity

Recognizing what is in and out of your control or influence Taking care of your basic needs— food, water, shelter Maintaining energy, optimism and forward movement; don’t dwell Assessing your will and skill—start small with incremental changes

Clarity

Cultivating Attention

Attention is constantly under assault from internal and external stimuli Effective leadership is based on knowing what to focus on Cultivating the ability to harness one’s attention is a differentiator Focused leaders can command a full range of their own attention You can’t be mindful if you’re mindfull

Imagine if you could…

Be in touch with your internal world, Control your impulses, Be aware of how others see you Weed out distractions What would be possible?

The Dangers of Distraction

 In 2011, 1.3 million auto accidents in the U.S. involved cell phones – about 23% of all crashes, killing 3,331 people  For drivers 15-19 years old involved in fatal crashes, 21% of the distracted drivers were distracted by the use of cell phones.  Text messaging while driving makes the chance of an accident 23 times more likely.  Sending or receiving a text takes a driver’s eyes

• ff the road for an average of 4.6 seconds; at

55mph, that’s the equivalent of driving the length

• f an entire football field, blind.

(Disalvo, 2013)

What causes distractions?

Our inability to manage interruptions 24/7 access to technology/each

• ther

Unclear boundaries Lack of focus on a reasonable number

• f items/people/tasks

All goals become urgent or emergent Constantly shifting priorities

An epidemic

 Medical errors would rank 5th on the list of top ten causes of death in the US  Lack of effective communication and collaboration as leading contributor to medical errors  A contributing factor to ineffective communication is distractions (speed, multiple priorities, etc.)

(Joint Commission, 2005)

If you don’t know what’s important, how will anyone else?

Barriers to collaboration

Working in silos Autonomy Low trust Poor communication Power Unclear roles/responsibilities/accountability Disruptive behavior

Which best describes you & your team?

Renters  Clock punchers/watchers  Use words like ‘they,’ ‘them’ and ‘management’  Say ‘that’s not my job’  Meet minimum standards  Expect leaders to fix things and have all the answers

Owners  View work as goal- based  Use words like ‘we’ and ‘us’  Serve as connectors within the

• rganization and

ambassadors of the company  Pursue excellence  Develop solutions

Providing Clarity

Ensure priorities are clear on a regular (daily, weekly, monthly) basis Provide people with a clear path to a brighter future Make ownership desirable Model and celebrate the wins

Can EI be learned?

An Equation for Change

Willingness + Ability = Change

A Sucker’s Choice

 You don’t have to choose between thinking & feeling  Value both forms of intellect  Learn to integrate and leverage strengths

• f both

This will just be a little uncomfortable…

Building EI Muscles

 Minimize distractions through cultivating mindfulness  Perform a brief emotional check up  Check in with others directly and through

• bservation

 Air, food, water, shelter  Engage optimism  Watch yourself from the outside  Find an outlet  Take accountability  Exercise forgiveness & empathy

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The ideal destination…

The ideal destination…

journey

Is not always the ideal journey…

desintation

desintation

Please do not reproduce without permission from Lisa Goren lisagoren.com

Thank you!

Lisa Goren

lisa@lisagoren.com