EMOTIONAL INTELLIENCE EXPLORING EMOTIONAL EXPRESSION ACROSS CULTURES - - PowerPoint PPT Presentation

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EMOTIONAL INTELLIENCE EXPLORING EMOTIONAL EXPRESSION ACROSS CULTURES - - PowerPoint PPT Presentation

Dec 03, 2022 224 likes •646 views

EMOTIONAL INTELLIENCE EXPLORING EMOTIONAL EXPRESSION ACROSS CULTURES By Prof. Brian Leacock EMOTIONAL INTELLIENCE Anchored in research Em Emot otion onal al I Intel ellige gence: ce: Howard Gardner, John Mayer, Peter Salovey, David

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EMOTIONAL INTELLIENCE

EXPLORING EMOTIONAL EXPRESSION ACROSS CULTURES

By Prof. Brian Leacock

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EMOTIONAL INTELLIENCE

Anchored in research

Em Emot

  • tion
  • nal

al I Intel ellige gence: ce: Howard Gardner, John Mayer, Peter Salovey, David Caruso, Daniel Goleman, Mark Brackett Cul Cultur ural al I Intel elligen gence ce: Soon Ang, Christopher Earley, David Livermore Cr Cros

  • ss Cul

Cultur ural al M Man anagem agemen ent: Nancy Adler, Robert House, Erin Meyers, Andy Molinsky Gus Gustavson

  • n S

Sch choo

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  • f Bus

Business Col Colleague eagues: Ali Dastmalchian, Mary Yoko Brannen, Stacey Fitzsimmons

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EXPLORING EMOTIONAL EXPRESSION

Anais nin Mood Meter Daniel Goleman simple structure

What is EQ? What is CQ? Application of EQ and CQ in Cultural Contexts

Across Cultures

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Anais nin Mood Meter Daniel Goleman simple structure

“We do not see the world as it is, but as we are.” Anais nin 1903 - 1977

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Anais nin Mood Meter Daniel Goleman simple structure

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PLEASANTNESS (Mind) Best Day of your Life ENERGY (Body) Take over the Seminar Cappuccino Required! Feeling Blue!

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Anais nin Mood Meter Daniel Goleman simple structure

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PLEASANTNESS (Mind) Best Day of your Life ENERGY (Body) Take over the Seminar Cappuccino Required! Feeling Blue! Ecstatic Excited Pleased Surprised Annoyed Afraid Content Serene Sad Bored Tired Melancholy

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Anais nin Mood Meter Daniel Goleman simple structure

Pleasantness (Mind) Energy (Body)

Ruler

R – recognizing emotions U – Understanding Emotions L – Labeling Emotions E – Expressing Emotion R – Regulating Emotion

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Pleasantness (Mind) Energy (Body)

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Anais nin Mood Meter Daniel Goleman simple structure

Feeling plays a crucial role in navigating the endless stream of life’s personal decisions. While strong feelings can create havoc in reasoning, the lack of awareness of feelings can be ruinous.” Daniel Goleman, 1994 “

Know Thyself

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Anais nin Mood Meter Daniel Goleman simple structure

Social competence Personal competence Observation Behaviour Self Awareness Self Management Social Awareness Relationship Management

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Introduction Self awareness Social Awareness Relationship Mgmt. books

Emotional intelligence is a set of emotional and social skills that collectively establish how well we:

Perceive and express

  • urselves

Develop and maintain Social relationships Cope with Challenges Use emotional info. in an effective and meaningful way

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Introduction Self awareness Social Awareness Relationship Mgmt. books

Emotional intelligence

Not the same as iq Of job success

27-45%

EQ and IQ not highly correlated Is set and Peaks at 17 years of age

IQ

Is not fixed and Peaks in the late 40s

EQ

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Introduction Self awareness Social Awareness Relationship Mgmt. books

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Introduction Self awareness Social Awareness Relationship Mgmt. books

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Introduction Self awareness Social Awareness Relationship Mgmt. books

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Introduction Self awareness Social Awareness Relationship Mgmt. books

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Pragmatics Feedback Model Code model empathy

EXPLORING EMOTIONAL EXPRESSION

What is Communication?

Across Cultures

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Pragmatics Feedback Model Code model empathy

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Pragmatics Feedback Model Code model empathy

Sender Receiver

Form Message Encode Message Transmit Message Receive Encoded Decode Message Encode Feedback Form Feedback Transmit Feedback Decode Feedback Receive Feedback

Noise

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Transferor’s context Transferee’s context

Pragmatics Feedback Model Code model empathy

Code model of Communication

Central thought process Linguistic encoder Transmission Linguistic Decoder Central thought process

Thought Acoustic signal Received Acoustic signal Received thought Noise

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Pragmatics Feedback Model Code model empathy

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EDUCATORS must read cross-cultural cues. Empathy is key.

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Pragmatics Feedback Model Code model empathy

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Reading both verbal and non-verbal cues. “Hold on… I think they’re actually interested.”

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Communication style Direct/Indirect Emotional Expression Shall We Dance?

EMOTIONAL EXPRESSION

Building Intercultural competencies

Across Cultures

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Communication style Direct/Indirect Emotional Expression Shall We Dance?

Emotionally Expressive Emotionally Unexpressive Indirect - Avoids Confrontation Direct - Embraces Confrontation

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Short popular saying, usually of unknown and ancient origin, that expresses effectively some commonplace truth.

Proverbs

Communication style Direct/Indirect Emotional Expression Shall We Dance?

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Say what you mean and mean what you say.” “

American Proverb

Communication style Direct/Indirect Emotional Expression Shall We Dance?

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Nothing done with intelligence is done without speech.” “

Greek Proverb

Communication style Direct/Indirect Emotional Expression Shall We Dance?

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Hear one and understand ten.” “

Japanese Proverb

Communication style Direct/Indirect Emotional Expression Shall We Dance?

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It is good to know the truth, but it is better to speak of palm trees.” “

Arab Proverb

Communication style Direct/Indirect Emotional Expression Shall We Dance?

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VS Direct Indirect

Meaning inside verbal message Meaning outside verbal message Precise, explicit use of language Ambiguity, vagueness in language use Reliance on face-to-face resolution Reliance on 3rd party resolution Verbally assert differences of opinion ‘talk around’ differences of opinion

Communication style Direct/Indirect Emotional Expression Shall We Dance?

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The first to raise their voices loses the argument.” “

Chinese proverb

Communication style Direct/Indirect Emotional Expression Shall We Dance?

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What is nearest the heart is nearest the mouth.” “

Irish Proverb

Communication style Direct/Indirect Emotional Expression Shall We Dance?

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After a storm, fair weather; after sorrow, joy.” “

Russian Proverb

Communication style Direct/Indirect Emotional Expression Shall We Dance?

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Silence produces peace, and peace produces safety.” “

Swahili Proverb

Communication style Direct/Indirect Emotional Expression Shall We Dance?

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VS Restrained Expressive

Minimal nonverbal/vocal displays of emotions Overt nonverbal expressions of emotions Controlled emotions - internalized Externalized emotions

Communication style Direct/Indirect Emotional Expression Shall We Dance?

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Communication style Direct/Indirect Emotional Expression Shall We Dance?

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Cultural map Cultural intelligence

Cross Cultural Negotiations

Emotionally expressive/emotionally unexpressive Embraces Confrontation (Direct)/Avoids confrontation (indirect)

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Emotionally Expressive Emotionally Unexpressive Avoids Confrontation (Indirect) Embraces Confrontation (Direct)

Israel France Italy Spain Russia Philippines Germany Brazil Mexico Saudi Arabia

  • U. K.

Japan Korea Denmark Sweden India U.S. Netherlands Cultural map Cultural intelligence

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Cognitive Trust Affective Trust

Poland Nigeria Qatar Turkey Mexico Spain China Norway U.S. U.K. Australia Canada Cultural map Cultural intelligence

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Cultural map Cultural intelligence

Cultural Intelligence

CQ Drive (Interest, Drive, and Confidence) CQ Knowledge (Understanding other Cultures) CQ Strategy (Awareness and ability to plan) CQ Action (Ability to Adapt to working interculturalLY)

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EMOTIONAL INTELLIENCE

EXPLORING EMOTIONAL EXPRESSION ACROSS CULTURES

By Prof. Brian Leacock