Emotional Intelligence Emotional intelligence is the ability to - - PowerPoint PPT Presentation

Emotional Intelligence

Emotional intelligence is the ability to perceive emotions, to access and generate emotions so as to assist thought, to understand emotions and emotional knowledge, and to reflectively regulate emotions so as to promote emotional and intellectual growth. Mayer & Salovey Emotional intelligence is the ability to recognize one's

• wn and other people's emotions, to discriminate

between different feelings and label them appropriately, and to use emotional information to guide thinking and behaviour. Andrew Coleman

Intelligence Quotient (IQ)

• measure of intelligence

through standardised tests

• the traditional way of

testing a person’s capability and intelligence

• a number used to

express the apparent relative intelligence of a

• one measures

Emotional Intelligence Or one’s own feelings as well as the emotions of

• thers

Emotional Quotient (EQ)

Self- Awareness

Emotional Self Awareness Accurate Self Assessment Self confidence Ability to notice our true feelings Helps to have better control over decisions, communication, reactions

Social Awareness

Empathy Organizational Awareness Service Orientation

Self Management

Emotional Self control Transparency Adaptability Orientation Achievement Optimism Initiative Relationship Management Developing others Inspirational Leadership Change Catalyst Influence Conflict management Teamwork and Collaboration

Emotional Intelligence