Emotional Intelligence
Emotional intelligence is the ability to perceive emotions, to access and generate emotions so as to assist thought, to understand emotions and emotional knowledge, and to reflectively regulate emotions so as to promote emotional and intellectual growth. Mayer & Salovey Emotional intelligence is the ability to recognize one's own and other people's emotions, to discriminate between different feelings and label them appropriately, and to use emotional information to guide thinking and behaviour. Andrew Coleman
Intelligence Emotional Quotient (EQ) Quotient (IQ) • measure of intelligence • one measures through standardised Emotional Intelligence tests Or one’s own feelings as well as the emotions of • the traditional way of others testing a person’s capability and intelligence • a number used to express the apparent relative intelligence of a
Self- Awareness Emotional Self Awareness Social Awareness Accurate Self Assessment Empathy Self confidence Organizational Awareness Ability to notice our true feelings Service Orientation Helps to have better control over decisions, communication, reactions Emotional Intelligence Relationship Management Self Management Developing others Emotional Self control Inspirational Leadership Transparency Change Catalyst Adaptability Orientation Influence Achievement Optimism Conflict management Initiative Teamwork and Collaboration
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