DTEs Human Performance Initiatives Donna Meyer September 28, 2010 - - PowerPoint PPT Presentation

DTE’s Human Performance Initiatives

Donna Meyer September 28, 2010

DTE Energy Enterprise Organization & HP Implementation

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DTE Energy

Core Business LLC Affiliates EES Coke Nuclear Generation Fossil Generation Gas Operations Distribution Operations Corporate Services Deep Dive focus of this presentation Major Enterprise Projects

DTE Enterprise – Progress on HP Implementation

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DTE Organization Approximate duration of involvement with HP Primary Focus

Nuclear Generation 13 years Reliability Fossil Generation 8 years Organizational Excellence EES Coke 1 year Safety Corporate Services 6 months Safety Distribution Operations 9 months Safety Gas Operations 3 months Safety

Orgs w Established HP Programs Nuclear Generation: (Enrico Fermi 2, ~1,000 employees)

• Early Adopters (1997) in learning and implementing a robust HP

program

• HP tools and concepts are applied daily and are fully linked to all

departmental and site processes

• All employees are fully trained on the concepts and expectations
• External agencies, INPO, USA, etc conduct assessments of the

plant’s performance in this area

• There is a site manager with responsibilities for Operating

Experience (OE), HP, and Corrective Action processes. Staff of 6 for OE & HP work

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Orgs w Established HP Programs

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FOSSIL GENERATION: (7 fossil units + Peakers, ~ 1,500 employees)

• 2003 – All employees are trained in HP Fundamentals
• 2005 – All employees receive HP refresher course
• 2008-09 – A series of significant unwanted events occur

including a string of similar events related to high voltage switching.

• 2009 -FG establishes a HP Champion to focus on Human

Performance at each plant. Each site has HP lead/team. Fleet HP Organization has ~ 30 volunteers.

Fossil Generation Continued

• 2010 – metric employed quantifying # of HP events, Established

4 triggers to prompt full TWIN Analysis (Environmental Exceedences, Unit Derate, OSHA Recordable Injury, Cost to the budget from a single event in excess of $50,000

• Targets and performance to date:

– <50 HP Resets…Actual: 68 – <175 HP Events… Actual: 168 – > 30 Fleet consecutive Reset Free Days…Actual 15

• 2011-Goals: Review and realign metrics to stronger safety focus

and improved equipment reliability, develop a sustainability plan, Improve web site and information sharing, add volunteers on each site, improve employee HP knowledge, and more.

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Newer to the HP world

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• Major Enterprise Projects (MEP)
• Corporate Services (CS)
• EES COKE (DTE Affiliate)
• Michigan Consolidated Gas (MICHCon)
• Distribution Operations (D.O.)

Understanding our current culture

Summary of replies from Committee members: Why do people not follow known safety procedures?

• Time and Comfort
• Easier - following procedures can take longer and result in a shorter break time.
• Because that’s the way we’ve always done it, as long as I’ve been here.
• Peer-pressure, don’t want to look foolish in front of others.
• Think they have a “better” way than the procedure
• The supervisor really wants this done in a hurry
• Perceived time restraints
• Complacency
• Laziness, especially when nobody is watching
• Not focusing on the job, distracted by personal problems, co-workers, etc.
• I know my job, I find it demeaning that a procedure tells me how to do my job
• Feel that procedure is wrong, or that they don’t “own “ it

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DIST OPS HP PROGRAM

• Late 2009 – Organization experiences a fatality
• Early 2010 – D.O. launches HP program and

creates HP Manager role

• 2010 primary focus - learning to use specific HP

tools aimed at reducing the likelihood of field employees getting hurt – 1st qtr 2010 – HP Tool focus Pre Job Briefs

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DIST OPS HP PROGRAM cont. 2nd qtr 2010 – HP Tool focus

– Observations – Hazard Recognition – Introduction to Error Recognition/Reduction Training

3rd qtr 2010 – HP Tool focus

• Practice SWO and Hazard Recognition skills

4th qtr 2010 – HP Tool Focus

– TWIN analysis during safety investigations

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High Level 2011 HP Strategy for DO

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INPO Excellence in Human Performance 1997

Desired Behaviors & Org Attributes - James Reason

Organization

• Foster a culture that

values prevention of events

• Strengthen the integrity of

defenses to prevent or mitigate the consequences of error

• Preclude the development of

error-likely situations

• Create a learning environment

that encourages continuous improvement

Leader

• Facilitate open communication
• Promote teamwork to eliminate

error-likely situations and strengthen defenses

• Search for and eliminate
• rganizational

weaknesses that create conditions for error

• Reinforce desired jobsite

behavior

• Value the prevention of errors

Individual

• Communicate to create shared

understanding

• Anticipate error-likely

situations

• Confirm the integrity of defenses
• Improve personal capabilities

Human Performance Community of Practice (COP)

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• Human Performance COP was formed in December

2009.

• Designed for 5 quarterly 4 hour joint sessions (3 have

been delivered to date)

• Approximately 75 individuals representing all areas

implementing Human Performance

• COP developed from existing Level 3 (Business Unit)

Joint Safety Committees

• COP has elements of training, practice, tool and concept

introduction and sharing across the enterprise effort

Human Performance Community of Practice (COP) – Steering Committee

Corporate Position Business Unit Role within Community

Vice President (Fossil Generation) (1) Represents Senior Leaders Enterprise Champion Directors (5) Gas Operations, Major Enterprise Projects, Corporate Services, Corporate Safety (2) Business Unit Champion COP Leaders Managers (6) Fossil Generation (2), Corporate Services (1), EES Coke (1), Nuclear Generation (1), D.O. (1) Business Unit HP Leaders Union (3) UWUA Local 223 (2) IBEW Local 17 (1) Union Leaders Support (3) Corporate Safety (2) Organizational Development Implementation Experts OD Expert

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Questions?

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DTE Energy HP Implementation Contact Information

Donna Meyer (Presenter) HP Sponsor, Distribution Operations Steve Booker HP Sponsor, Fossil Generation Sue Reith, HP Manager, Nuclear Generation Greg Cole (Implementation Expert) coleg@dteenergy.com Rick Whitecotton (Implementation Expert) whitecottonr@dteenergy.com

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