Develop an electronic survey system to allow consumers of mental - - PowerPoint PPT Presentation

Public Policy Surveying Last 4 national health surveys

• NZ Health Survey, 20,000 houses pa 7 yrs
• NZ Transport Survey

Previous: NZ Crime & Safety Survey, Health &Lifestyles Survey, Adult Nutrition Survey, Alcohol & Drug Survey, Oral Health Survey

Research and Evaluation Mainly HRC/MoH funded

• Māori Provider Development Scheme - 2017
• Mārama Real-time Feedback
• Previous: Primary Health Care Strategy Evaluation, Improving Access

to Services, B4 School Pilot, Intensive Home Visiting

HealthStat Population analysis and data exploration package

• National Sample -100 practices
• National Influenza and Gastroenteritis Surveillance
• MoH Māori and Pacific monitoring
• Data Exploration –Visual Analytics for PHOs

Develop an electronic survey system to allow consumers of mental health/addiction services to provide feedback in real time

Waikato DHB Northland DHB Waitemata DHB Counties Manukau DHB Odyssey House, youth services Youth Horizons, youth services Turuki Primary Healthcare

www.hdcrtf.co.nz l

• Resources
• Communications and updates
• Support tickets-keep track of all questions

and answers Working towards

• Marama user communications
• Questions and answer forum

https://marama.freshdesk.com/support/login

• Whanganui
• Waitemata
• Counties Manukau
• Waikato
• Auckland
• Bay of Plenty
• Taranaki

DHB results combined for consenting organisations

www.patientexperiencesurvey.co.nz

• Lakes
• Hutt Valley
• Wairarapa
• Capital and Coast
• West Coast
• Tairawhiti
• Southern
• Hawkes Bay

• Balance Whanganui
• Affinity Services Ltd
• Emerge Aotearoa
• Linc Support services
• Te Puna Hauora
• Odyssey House
• Te Taiwhenua
• MASH Trust
• Youth Horizons
• Mana o te Tangata Trust
• Te Puna Hauroa
• Odyssey House
• SIDU (service integration and development C&C
• ADHB Women's Health
• HHL Healthcare of NZ
• Ministry of Defence

• What is a ‘site’?
• Use of Marama RTF survey software
• Data collection from 5 devices
• One survey- HDC RTF question set- can add in2 additional questions
• Marama RTF live results dashboard
• Organisational detailed reports
• Provision of html code for embedding reports in third party

applications or websites.

• Access to BI reporting tool for developing and distributing your own

reports

• Training and support with one identified representative (train the

trainer). Limitations apply.

• Touch screen devices or URL option
• Seven questions asking to rate experience, plus
• ptional 2 additional questions
• 3 demographic questions and role - consumer/support
• Takes about 3 min
• No identifying info asked
• Free text option
• 7 different languages

DEMO WEB SURVEY: http://maramasurvey.co.nz/#/publicsurvey?774628643891970

CBG programmes the survey according to specifications. Install app Enter user log in and survey password and upload Name the device Assign the device to a ‘Reporting Group’ Run the survey Results can be entered offline and are uploaded automatically when a Wi-Fi connection is made

• I feel respected
• I am involved in decision making
• The people I see communicate with each other when I need

them to

• My family / whanau are given information and encouraged to

be involved

• I have the support I need for the future
• Our plan is reviewed regularly
• I would recommend this service to friends and family if they

needed similar care or treatment

• Is there anything you want to say about your recent

experience with the service or anything you think we can improve on?

• List of recommended and tested devices
• Need to meet minimum specifications
• Recommend 10 inch screens
• Decide level IT support required / responsibility
• Device software and physical security

• My culture and beliefs are respected and acknowledged
• Family relationships are improving as a result of …
• How long have you been involved in …
• I can access support to help me be involved with education or work
• I have my appointments within a reasonable time frame
• Our plan is reviewed regularly and our needs are addressed
• Which team/service are you here to see?
• My expectations are being met
• Were we welcoming and friendly?
• I have the means and resources to act upon my choices
• I am in control of my recovery

• Evaluate specific initiatives over a short period of time
• Select to repeat some of the core questions for comparability
• Can be identifiable
• Skip logic
• Customised images, question types
• Link in with same analytics

Included in the site license is an analytics package

• 1. Live reports updating every minute- provides a simple summary
• f results, good for presenting to the public and services.
• 1. Organisational reports updating hourly- a set of automatically

populated analysis for the HDC question set.

• Accessible via a secure website
• Sharing and broadcasting options.
• Business Intelligence system - design and distribute own reports

• Report Writers
• Free Text Editors
• Report Viewers

Can combine roles and distribute credentials

http://maramareports.co.nz/