DESIG IGN PROJECT Dia iarmuid id Haughian Interactive Design - - PowerPoint PPT Presentation

▶
desig ign project dia iarmuid id haughian
SMART_READER_LITE
LIVE PREVIEW

DESIG IGN PROJECT Dia iarmuid id Haughian Interactive Design - - PowerPoint PPT Presentation

Mar 04, 2023 146 likes •561 views

SEPA XML GENERATOR IN INTERACTIVE DESIG IGN PROJECT Dia iarmuid id Haughian Interactive Design Project Introduction SEPA XML GENERATOR SEPA XML GENERATOR is: B2B Financial Software The software only has one defined purpose

slide-1
SLIDE 1

SEPA XML GENERATOR – IN INTERACTIVE DESIG IGN PROJECT – Dia iarmuid id Haughian

slide-2
SLIDE 2

Interactive Design Project Introduction SEPA XML GENERATOR SEPA XML GENERATOR is:

  • B2B Financial Software
  • The software only has one defined purpose
  • It can generate an XML file used by customers to take direct debits payments from clients
  • The XML File contains information on customers such as: Collection Date, Debit Amount, BIC,

IBAN, etc.

  • Once Generated the file is uploaded to a businesses Online Banking System, such as:
slide-3
SLIDE 3

A Successful SEPA XML FILE will lo look lik like:

slide-4
SLIDE 4

A Unsuccessful SEPA XML FILE will look like and will be rejected when submitted to the companies Bank:

slide-5
SLIDE 5

THE PROBLEM: Can Users Generate a Successful SEPA XML File without errors Why: SEPA XML GENERATOR believes users are having difficulty with the system Goals & Objectives of Research: Identify the Primary Pain Points – Formulate Solutions – Apply and Test

slide-6
SLIDE 6
slide-7
SLIDE 7

Initial User Research: The software target audience is typically:

  • Small Business Owners with 1 to 10 staff members and in some cases up to 50 employees
  • Entrepreneurs and Start Up businesses with recurring revenue customers
  • Target Geographic: European States which are under the SEPA Umbrella
  • End Users: Business Owners, Administration or Finance Staff
  • User Environment: Office and Desk Based using Desktop type PC’s
  • The Quantitative and Qualitative research focused on the potential user group define above
  • Questionnaires targeted at user that use alternative solutions
  • Video Recorded 3 User Tasks with Accountants and Account Admin Staff
slide-8
SLIDE 8

Questionnaire Findings Task Completion and Video Recording

Key Findings:

System backups were considered important Security was a priority and Deleting Old XML Files was considered a security improvement

User Experience:

System Aesthetics was of little importance User Guides and Information Popups considered very helpful 3 User Flow Tasks and One Outcome All 3 Steps completed but ZERO successful XML Files Produced

slide-9
SLIDE 9

User Tasks Detailed

slide-10
SLIDE 10

Sample of Video Recording – Task Analyses – with Audio

slide-11
SLIDE 11

BETTER UNDERSTANDING OF THE MARKET SECTOR AND THE USERS

slide-12
SLIDE 12
slide-13
SLIDE 13
slide-14
SLIDE 14
slide-15
SLIDE 15

UNDERSTANDING USERS, USER CONCERNS & SCENARIOS

slide-16
SLIDE 16
slide-17
SLIDE 17
slide-18
SLIDE 18
slide-19
SLIDE 19
slide-20
SLIDE 20

USER STORYBOARD

slide-21
SLIDE 21

USER STORYBOARD

slide-22
SLIDE 22

USER STORYBOARD

slide-23
SLIDE 23

USER STORYBOARD

slide-24
SLIDE 24

HEURISTIC EVALUATION OF CURRENT SYSTEM AND AS IS USER FLOW

slide-25
SLIDE 25
slide-26
SLIDE 26

CURRENT SYSTEM

slide-27
SLIDE 27
slide-28
SLIDE 28

MAJOR PAIN IN POIN INT

slide-29
SLIDE 29
slide-30
SLIDE 30

WIREFRAME IDEA SOLUTION – DASHBOARD AND ADDING A CUSTOMER

slide-31
SLIDE 31
slide-32
SLIDE 32
slide-33
SLIDE 33
slide-34
SLIDE 34
slide-35
SLIDE 35

INITIAL TESTING ON APPLIED USER EXPERIENCE UPDATES – VIDEO

slide-36
SLIDE 36
slide-37
SLIDE 37
slide-38
SLIDE 38

A Successful File Completion – First User Trial Result

slide-39
SLIDE 39

CONCLUSIONS

slide-40
SLIDE 40

CONCLUSIONS

It is difficult to find relevant users within the B2B Space Competitor Analyses is almost impossible due to getting access to protected software B2B Users appear more concerned about results and getting the job done Potential Test Candidates have issues undertaking research concerning security The UX is geared towards one type of user, at one stage in the Customer Journey Prospects who are using competitor products will need alternative functionality, for example, they will need to upload their current customers From a Reflective perspective – the process forced me to step back from my prefixed assumptions