Demystifying Connexxus Travel ABOG (Irvine, CA) April 25, 2016 - - PowerPoint PPT Presentation

Demystifying Connexxus Travel ABOG (Irvine, CA) April 25, 2016

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What’s In It for You?

Airfare Rates

• Access to real-time airfare pricing and all flight options
• Average airfare discounts of 5% on Domestic and 20% on International
• Airline service funds to reduce change fees (first come, first serve)

Car Rentals

• Average discounts of 17% includes UC-approved protection through the car

rental company (Hertz/National/ Enterprise/Dollar/Thrifty)

• UC policy allows intermediate car rentals as negotiated rates have priced

them similarly to compact vehicles

• Ability to tie Hertz Gold or National Emerald loyalty to UC rates

Hotel Program

• Average discounts of up to 20% with Marriott, Starwood, and Club Quarters
• UC negotiated rates with boutique hotels close to various campus sites such

as Hotel Shattuck, UC Berkeley or Hotel Angeleno, UCLA

Other Benefits

• Automatic traveler insurance (alerts to extraction through WorldCueTraveler
• iJet) for all traveling 100+ miles from home
• Ability to pay for airfare with personal credit card or directly from budget

funds using the campus travel systems (CTS) ghost card

Connexxus Travel Program | www.travel.ucop.edu

Year-over-Year Savings and Adoption

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Over the past several years Connexxus has experienced steady growth - Number of tickets booked has increased, but campus dollars spent on airfare remained flat proving that UC discounts are being fully leveraged:

2010 2010 2011 2011 2012 2012 2013 2013 2014 2014 2015 2015 Uti tilizati tion Level 21% 33% 39% 40% 45% 43% Airfare Airfare Purchased Purchased $19,352,557 $25,373,459 $33,904,894 $35,816,488 $41,792,640 $42,281,022 Air Tickets ts 43,393 52,663 65,380 69,994 86,587 90,017 Online Online Book Booking ing % 29% 43% 49% 53% 58% 59%

Connexxus Travel Program | www.travel.ucop.edu

Drop in utilization between 2014 and 2015 has been attributed to the closure of STA Travel (Student Abroad Program) physical locations at various UC campuses since 2013

Annual Savings – What’s left on the table?

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Potential projected savings calculated if 80% of all airfare is booked through Connexxus. This goal was established by the UC Travel Council for achieving high implementation of the program:

2014 2014 2015 2015 Ye Year-over-Ye Year Actu tual Savings $15,893,303 $16,341,929 $448,626 3% Airline $11,895,266 $11,792,227 ($103,039)

• 1%

Rental Car $861,994 $985,749 $123,755 14% Hotel $1,509,830 $1,815,163 $305,333 20% Online Bookings $951,360 $1,017,864 $66,504 7% Projecte ted Savings $26,405,207 $28,214,568 $1,809,361 7%

Connexxus Travel Program | www.travel.ucop.edu

Annual Survey Results - Major Findings

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• Overall customer satisfaction follows year-over-year trend and

remains very high at 95%;

• Over 65% of those who responded were travelers (of whom 10%

were Faculty) who booked their own travel using any one of the Connexxus preferred vendors;

• Airfare pricing through Connexxus (when compared to commercial

sites) was found to be competitive or cheaper by 85% of our clients;

• Only 2% were unaware that Connexxus offered any kind of extra

benefits (from campus paid airfare to UC-negotiated rates) – Several did request better promotion of program benefits;

• Of the 7% who booked outside Connexxus, more than a third were

not familiar with the travel program at all

Connexxus Travel Program | www.travel.ucop.edu

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Annual Survey – 2015 Overall Views

Summary of requests: ü More flexibility with online tools; ü Better UC-rates for car rentals, hotels, and airfare; ü UC-rates for airport parking, local airlines such as Ryanair, Eva. Etc.; ü Reduction/elimination of agency fees; ü Campus paid airfare on SWABIZ or access to all SWA fares via agencies

Access to Gov't Hotel and State YCAL Rates Compare across all UC agencies Campus expense program too complicated Upfront campus payment for hotels/car rentals Online tools are easy to use Poor Customer Service SWA Direct Connect More UC-negotiated rates Agency fees outweigh any fare savings Better promotion of program benefits Improve online tool interface Great Program Airfare is more expensive Excellent Customer Service Online tools are difficult to use 1% 1% 1% 1% 2% 2% 3% 3% 3% 3% 4% 4% 5% 5% 5% 5% 6% 6% 6% 6% 8% 8% 9% 9% 9% 9% 16% 16% 22% 22%

Connexxus Travel Program | www.travel.ucop.edu

One third offered detailed comments - summary of responses:

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Prepared by Central Travel Management Email uctravel@ucop.edu Portal www.travel.ucop.edu Revised April 28, 2016

Connexxus Travel Program | www.travel.ucop.edu