Demystifying Connexxus Travel ABOG (Irvine, CA) April 25, 2016 - PowerPoint PPT Presentation

Demystifying Connexxus Travel ABOG (Irvine, CA) April 25, 2016

What’s In It for You? Airfare Rates Access to real-time airfare pricing and all flight options • Average airfare discounts of 5% on Domestic and 20% on International • Airline service funds to reduce change fees (first come, first serve) • Car Rentals Average discounts of 17% includes UC-approved protection through the car • rental company (Hertz/National/ Enterprise/Dollar/Thrifty) UC policy allows intermediate car rentals as negotiated rates have priced • them similarly to compact vehicles Ability to tie Hertz Gold or National Emerald loyalty to UC rates • Hotel Program Average discounts of up to 20% with Marriott, Starwood, and Club Quarters • UC negotiated rates with boutique hotels close to various campus sites such • as Hotel Shattuck, UC Berkeley or Hotel Angeleno, UCLA Other Benefits Automatic traveler insurance (alerts to extraction through WorldCueTraveler • - iJet) for all traveling 100+ miles from home Ability to pay for airfare with personal credit card or directly from budget • funds using the campus travel systems (CTS) ghost card Connexxus Travel Program | www.travel.ucop.edu 2

Year-over-Year Savings and Adoption Over the past several years Connexxus has experienced steady growth - Number of tickets booked has increased, but campus dollars spent on airfare remained flat proving that UC discounts are being fully leveraged: 2010 2010 2011 2011 2012 2012 2013 2013 2014 2014 2015 2015 Uti tilizati tion Level 21% 33% 39% 40% 45% 43% Airfare Airfare Purchased Purchased $19,352,557 $25,373,459 $33,904,894 $35,816,488 $41,792,640 $42,281,022 Air Tickets ts 43,393 52,663 65,380 69,994 86,587 90,017 Online Book Online Booking ing % 29% 43% 49% 53% 58% 59% Drop in utilization between 2014 and 2015 has been attributed to the closure of STA Travel (Student Abroad Program) physical locations at various UC campuses since 2013 Connexxus Travel Program | www.travel.ucop.edu 3

Annual Savings – What’s left on the table? Potential projected savings calculated if 80% of all airfare is booked through Connexxus. This goal was established by the UC Travel Council for achieving high implementation of the program: 2014 2014 2015 2015 Year-over-Ye Ye Year Actu tual Savings $15,893,303 $16,341,929 $448,626 3% Airline $11,895,266 $11,792,227 ($103,039) -1% Rental Car $861,994 $985,749 $123,755 14% Hotel $1,509,830 $1,815,163 $305,333 20% Online Bookings $951,360 $1,017,864 $66,504 7% Projecte ted Savings $26,405,207 $28,214,568 $1,809,361 7% Connexxus Travel Program | www.travel.ucop.edu 4

Annual Survey Results - Major Findings Overall customer satisfaction follows year-over-year trend and • remains very high at 95%; Over 65% of those who responded were travelers (of whom 10% • were Faculty) who booked their own travel using any one of the Connexxus preferred vendors; Airfare pricing through Connexxus (when compared to commercial • sites) was found to be competitive or cheaper by 85% of our clients; Only 2% were unaware that Connexxus offered any kind of extra • benefits (from campus paid airfare to UC-negotiated rates) – Several did request better promotion of program benefits; Of the 7% who booked outside Connexxus, more than a third were • not familiar with the travel program at all Connexxus Travel Program | www.travel.ucop.edu 5

Annual Survey – 2015 Overall Views One third offered detailed comments - summary of responses: 22% 22% Online tools are difficult to use 16% 16% Excellent Customer Service 9% 9% Airfare is more expensive 9% 9% Great Program 8% 8% Improve online tool interface 6% 6% Better promotion of program benefits 6% 6% Agency fees outweigh any fare savings 5% 5% More UC-negotiated rates Summary of requests: 5% 5% SWA Direct Connect ü More flexibility with online tools; 4% 4% Poor Customer Service ü Better UC-rates for car rentals, 3% 3% hotels, and airfare; Online tools are easy to use ü UC-rates for airport parking, local 3% 3% Upfront campus payment for hotels/car rentals airlines such as Ryanair, Eva. Etc.; 2% 2% Campus expense program too complicated ü Reduction/elimination of agency fees; 1% 1% Compare across all UC agencies ü Campus paid airfare on SWABIZ or 1% 1% Access to Gov't Hotel and State YCAL Rates access to all SWA fares via agencies Connexxus Travel Program | www.travel.ucop.edu 6

Prepared by Central Travel Management Email uctravel@ucop.edu Portal www.travel.ucop.edu Revised April 28, 2016 Connexxus Travel Program | www.travel.ucop.edu 7