Creating a Culture of Analytics Jim Cochrane Retired CCMO/CIO - - PowerPoint PPT Presentation

▶
creating a culture of analytics
SMART_READER_LITE
LIVE PREVIEW

Creating a Culture of Analytics Jim Cochrane Retired CCMO/CIO - - PowerPoint PPT Presentation

Nov 09, 2023 13 likes •447 views

Creating a Culture of Analytics Jim Cochrane Retired CCMO/CIO & Executive Vice President, U.S. Postal Service CCMO CIO VP, Product Information VP, Ground Shipping VP, Product Visibility & Operational Performance Assoc. VP,

slide-1
SLIDE 1

Creating a Culture

  • f Analytics

Jim Cochrane

Retired CCMO/CIO & Executive Vice President, U.S. Postal Service

slide-2
SLIDE 2

2

Distribution Program Specialist Plant Manager District Manager, Customer Service & Sales

  • Assoc. VP, Marketing

& Strategy VP, Ground Shipping CIO VP, Product Information CCMO Distribution Clerk VP, Product Visibility & Operational Performance

slide-3
SLIDE 3

3

slide-4
SLIDE 4

MY FIRST LESSON IN THE

POWER

OF

“THE CULTURE”

slide-5
SLIDE 5

5

CYCLES OF DISRUPTION

The Business Imperative

slide-6
SLIDE 6

PROMPT, RELIABLE SERVICES TRUSTED, SECURE, RESPECTED BRAND CONNECTING & INFORMING CITIZENS & COMMUNITIES CONVENIENT, AFFORDABLE UNIVERSAL SERVICE HELPING BUSINESSES CONNECT & GROW

USPS MISSION:

Bind the Nation

slide-7
SLIDE 7

7

The Unrivaled Network

slide-8
SLIDE 8

POST OFFICES PROCESSING CENTERS VEHICLES EMPLOYEES DELIVERY POINTS

34,000 280+ 600,000 157M 230,000

8

PROCESSING EQUIPMENT

6,500

REVENUE

$69B

USPS global footprint

slide-9
SLIDE 9

Complexity & Scale

9

611

NATIONAL APPLICATIONS

3,521

DATABASES VIRTUAL SERVERS

14,405 2

DATA CENTERS

320K

MOBILE DEVICES STORAGE

33 PB 167K

DESKTOPS

slide-10
SLIDE 10

Accountability To All Our Stakeholders

10

slide-11
SLIDE 11

11

USPS’ Business Customers

slide-12
SLIDE 12

12

Shipping Ecosystem

Crowd Sourcing Regional Carriers

slide-13
SLIDE 13

Mailing Ecosystem

Logistics Letter Shops & Mail Service Providers Envelope Manufacturers Printers Software Providers Equipment Manufacturers Marketers & Advertisers Shippers 13

slide-14
SLIDE 14

Capturi ring Da Data

WORKLOADS SCHEDULES WHERE THINGS ARE IN THE NETWORK DYNAMIC ROUTING SERVICE LEVELS EFFICIENCIES

14

slide-15
SLIDE 15

VOLUME VARIETY VELOCITY

Large Customer Base Number of Systems Volume

  • f Data

Suppliers & Vendors Latency vs. Real-time ONE SIZE DOESN’T FIT ALL

V V V

DI DIVER ERSE C E CHA HALLEN ENGES ES

15

slide-16
SLIDE 16

MINUTES

Financial Reporting Marketing Customers Operations

Velocity Challenges

DAYS HOURS SECONDS MILLISECONDS

Data Processing

What is Real Time?

16

slide-17
SLIDE 17

Define the Territory

Journey to Enterprise Analytics

slide-18
SLIDE 18

18

“Someone is sitting

in the shade today

because someone planted

a tree

a long time ago.”

  • Warren Buffett
slide-19
SLIDE 19

19

CULTURE ANALYTICS

eats for breakfast

slide-20
SLIDE 20

20

slide-21
SLIDE 21

21

slide-22
SLIDE 22

22

MEASURE TREASURE

what you

slide-23
SLIDE 23

23

WE MANAGE

CREDIBLE

INFORMATION -

IT MUST BE

slide-24
SLIDE 24

24

HOPE STRATEGY

is not a

slide-25
SLIDE 25

3-Phase Approach

25

slide-26
SLIDE 26

Where Do We Want to Be?

Organizational Transformation from a Instinct-Driven Enterprise to an Information-Driven Enterprise DELIVERING ACTIONABLE INSIGHTS

BUSINESS VALUE CUSTOMER VALUE

26

slide-27
SLIDE 27

An Analytic Culture

A Successful Business Analytics Strategy is Driven from Top Down and Supported from Bottom up.

Decisions Based on Analytical Insights

27

slide-28
SLIDE 28

The Foundation: Data

Information is an Asset in itself, not just a byproduct of software applications. “Data doesn’t just provide a window on the business, increasingly, it is the business.”

  • Robert Hillard

28

slide-29
SLIDE 29

Business Analytics: A Joint Responsibility

Technology Can Be the Catalyst

The Business and CIO team must work in Partnership. Each group has key strengths in the Analytics journey.

29

slide-30
SLIDE 30

Dual IT and Business-Centric Skills

Working with Data is becoming an ‘expected skill’ in the workforce. Predictive, Prescriptive Analytics must be driven by the business experts.

30

slide-31
SLIDE 31

USPS Enterprise Analytics Roadmap

31

slide-32
SLIDE 32

Postal Analytic Capabilities

32

High-Performance Computing Data Lab & Data Lake Rapid Visual Displays GPU/GPGPU Mobile Analytics

slide-33
SLIDE 33

33

Connected Customers Empowered USPS Enterprise Integrated Industry

ANALYTICS ENABLES SPEED TO VALUE

slide-34
SLIDE 34

Define the Territory

Big Data Journey How Did We Get There?

slide-35
SLIDE 35

35

DON’T LET

ENEMY OF GOOD PERFECT

BE THE

slide-36
SLIDE 36

36

slide-37
SLIDE 37

37

IT’S NOT THE

PROCESS PEOPLE

IT’S THE

slide-38
SLIDE 38

38

HATE

BUREAUCRACY

THE

slide-39
SLIDE 39

39

DON’T SOLVE

“THE” PROBLEM “A” PROBLEM

SOLVE

slide-40
SLIDE 40

40

CMTSU

CAN’T MAKE THIS STUFF UP

slide-41
SLIDE 41

41

BE CURIOUS,

ASSUME NOTHING

ASK QUESTIONS

slide-42
SLIDE 42

42

Key Takeaways

1. Build your own House Rules 2. Focus on Critical KPIs 3. Hate the Bureaucracy 4. Poka Yokes are Awesome

slide-43
SLIDE 43

Thank you

43