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Continuous Improvement Toolkit Force Field Analysis
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The Continuous Improvement Map
Multivariate Brainstorming IDEF0 Document control Check Sheets** Flowcharting Flow Process Charts** KPIs SCAMPER*** Pugh Matrix Lateral Thinking Reliability Service Blueprints Affinity Diagrams Mind Mapping* Attribute Analysis Morphological Analysis How-How Diagram*** Control Charts Waste Analysis** Time Value Map** Value Stream Mapping** Value Analysis** Suggestion Systems Histograms Activity Networks RACI Matrix Stakeholder Analysis Improvement Roadmaps DMAIC SWOT Analysis Policy Deployment Project Charter PDCA Gantt Charts MOST PERT/CPM Daily Planning Delphi Method Payoff Matrix Relations Mapping Data Mining Just in Time Automation Product Family Matrix Flow Spaghetti** Multi-vari Studies Decision Tree FMEA PDPC RAID Log* Fault Tree Analysis Paired Comparison Traffic Light Assessment TPN Analysis Risk Analysis* Run Charts Scatter Plots A3 Thinking Importance Urgency Matrix Four Field Matrix Critical-to X Portfolio Matrix Force Field Analysis Decision Balance Sheet Break-even Analysis Voting Quality Function Deployment Pick Chart Gap Analysis* Bottleneck Analysis Cost Benefit Analysis Kaizen Events Control Planning Standard Work Mistake Proofing Quick Changeover Visual Management Simulation TPM 5S Health & Safety Best Practices Pareto Analysis 5 Whys Prioritization Matrix Hypothesis SIPOC* Matrix Diagram Fishbone Diagrams Tree Diagram* Root Cause Analysis Correlation DOE ANOVA Nonparametric Chi-Square Regression Observations Kano Lean Measures Benchmarking*** Interviews Graphical Methods Data collection planner* Questionnaires Probability Distributions MSA Descriptive Statistics Cost of Quality* Sampling Focus Groups Capability Indices Process Yield Project KPIs Normal Distribution
Data Collection Understanding Performance** Implementing Solutions*** Planning & Project Management* Managing Risk Understanding Cause & Effect Designing & Analyzing Processes Group Creativity Selecting & Decision Making
Five Ws Process Redesign Pull Process Mapping OEE
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Force Field Analysis
A decision making technique that can be used to analyze the Pros and Cons of any decision
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Force Field Analysis
It looks at the forces that are either driving or blocking movement toward a goal
Forces for Forces against
DECISION
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Force Field Analysis
Better decisions are made by weighing up the pros and cons, then determining the force that will win!
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Force Field Analysis
This technique is widely used in the fields of:
Organizational change and development Business process management Social and cultural sciences
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Force Field Analysis
Uses . . .
To analyze the pros and cons of any organizational decision When decision making isn’t going well To explain the reasons behind the taken decision
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Force Field Analysis
Benefits
By analyzing both the helping and the hindering forces, decision makers can make more intelligent business decisions in a team-oriented manner
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Force Field Analysis
Examples of Uses
Deciding whether to move ahead with a change proposal or not Deciding whether to employ an internal or an external consultant
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Force Field Analysis
How to Construct a Force Field Diagram
Describe the decision that needs to be made Gather the team. Involve experts where appropriate
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Force Field Analysis
How to Construct a Force Field Diagram
DECI SI ON Write the decision in a box at the top middle of a paper
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Force Field Analysis
How to Construct a Force Field Diagram
Draw a line from the box down the middle of the paper DECI SI O N
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Force Field Analysis
How to Construct a Force Field Diagram
List all possible helping forces left to the line List all possible hindering forces right to the line
Each argument or force could be shown in an arrow
DECI SI O N
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Force Field Analysis
How to Construct a Force Field Diagram
Allocate a numerical score to each force indicating its significance (e.g. from 1 to 5) DECI SI O N 5 1 3 2 2 4
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Force Field Analysis
How to Construct a Force Field Diagram
Add up the scores of both lists to find out which force wins DECI SI O N 5 1 3 2 2 4 8 9
Actions should be taken where forces are greater
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Force Field Analysis
Questions to Help Identify the Forces Involved
What are the costs? What is the best or worst thing that could? What are the benefits? How long it will take? How easy or difficult will it be to implement? How could it fail? What must we do to make it work?
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Force Field Analysis
Example – Implementing a content management solution
Helps in implementing change
4
Makes it easy to share documents
3
Supports process automation
3
A cloud solution is available
2 Implementing a content management solution
Likely to face huge resistance
3
The cost is high
4
Difficult to measure the benefits
2
Lack of technical expertise
2
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Force Field Analysis
Example – Employing an internal over an external consultant
Familiarity with the organization
5
Protecting privacy
3
Potential senior managers
1
The cost is significantly less
5 Employing internal consultants
Not exposed to best practices
3
Difficult to recruit candidates
3
Likely to face size reductions
1
Difficult to accurately measure the true costs and benefits
1
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Force Field Analysis
Further Information
It’s important to identify as many of the factors as possible The length or thickness of each arrow may indicate the weight of the force
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Force Field Analysis
Further Information
Care should be taken for factors relating to environment, health and safety
