Continuous Improvement Toolkit QFD (Quality Function Deployment) - PowerPoint PPT Presentation

Continuous Improvement Toolkit QFD (Quality Function Deployment) Continuous Improvement Toolkit . www.citoolkit.com

The Continuous Improvement Map Managing Deciding & Selecting Planning & Project Management* Risk PDPC Decision Balance Sheet Importance-Urgency Mapping Daily Planning PERT/CPM RAID Log* Force Field Analysis Cost Benefit Analysis FMEA MOST RACI Matrix Activity Networks Break-even Analysis Voting TPN Analysis Risk Assessment* SWOT Analysis Stakeholder Analysis Decision Tree Pick Chart Four Field Matrix Fault Tree Analysis Project Charter Improvement Roadmaps Critical-to Tree QFD Portfolio Matrix Traffic Light Assessment PDCA Policy Deployment Gantt Charts DMAIC Paired Comparison Matrix Diagram Kano Analysis Lean Measures Kaizen Events Control Planning Prioritization Matrix Pugh Matrix Cost of Quality* Bottleneck Analysis** A3 Thinking Standard work Document control C&E Matrix Pareto Analysis OEE KPIs Implementing Cross Training Understanding Process Yield ANOVA Chi-Square Descriptive Statistics Solutions** Cause & Effect Value Analysis Capability Indices Probability Distributions Hypothesis Testing Ergonomics Mistake Proofing Design of Experiment Gap Analysis* Multi vari Studies Histograms & Boxplots Automation Simulation TPM Confidence Intervals Reliability Analysis Graphical Analysis Scatter Plots Pull Flow Just in Time Correlation Regression Understanding MSA 5 Whys Run Charts Visual Management 5S Root Cause Analysis Performance Data Snooping Control Charts Quick Changeover Fishbone Diagram Tree Diagram* Waste Analysis Benchmarking** SIPOC* Time Value Map Sampling Morphological Analysis Process Redesign Data collection planner* How-How Diagram** Value Stream Mapping Brainstorming Spaghetti Diagram Check Sheets SCAMPER** Attribute Analysis Interviews Service Blueprints Flow Process Charts Affinity Diagram Questionnaires Relationship Mapping* Focus Groups Data Flowcharting IDEF0 Process Mapping Mind Mapping* Lateral Thinking Observations Collection Creating Ideas Designing & Analyzing Processes Suggestion systems Continuous Improvement Toolkit . www.citoolkit.com

- QFD (Quality Function Deployment) Quality Function Deployment (QFD):  A methodology for taking the Voice of the Customer .  Used to translate customer requirements into product specifications or design parameters.  It is often sufficient to translate the VOC into CTQs.  A prerequisite to QFD is Market Research. Continuous Improvement Toolkit . www.citoolkit.com

- QFD (Quality Function Deployment)  Used mainly by manufacturing companies and by some service companies. • Engineering uses it to focus on significant product or service design features. • Marketing uses it to determine marketing strategies. • Operation uses it to identify the processes that are crucial to improving quality. Continuous Improvement Toolkit . www.citoolkit.com

- QFD (Quality Function Deployment)  Also used for competitive benchmarking.  Used to refine existing processes.  Provides the opportunity to assess possible improvements and set targets. Continuous Improvement Toolkit . www.citoolkit.com

- QFD (Quality Function Deployment) It Answers:  What do our customers need and want ( VOC )?  How well are we doing relative to our competitors ( CA )?  What technical measures relate to our customers’ needs ( VOE )?  What are the relationships between the voice of the customer and the voice of the engineer ( Correlations )?  How does our service or product performance compare to that of our competition ( Technical Comparison )?  What are the potential technical Trade-offs ? Continuous Improvement Toolkit . www.citoolkit.com

- QFD (Quality Function Deployment)  Consists of matrices that analyze data sets according to the objective of the QFD process. How Correlation How Technical Whys Requirements What Customer Customer Whats & Hows Importance Requirements Rating Weighted How Much Importance Continuous Improvement Toolkit . www.citoolkit.com

- QFD (Quality Function Deployment) Approach:  First, list the VOC.  Second, weight the importance of each How / CTQs statement (from 1 to 10). Technical  Third, list the CTQs. Requirements What / VOC  Forth, rate the strength of the relationship (use the std. symbols). Customer Whats & Hows Requirements  Finally, add up the weighted scores for each CTQ to establish which should Weighted be given highest priority. Importance Continuous Improvement Toolkit . www.citoolkit.com

- QFD (Quality Function Deployment)  Typically you have customer and technical requirements.  Weighted scores are assigned based on the market research information collected. Continuous Improvement Toolkit . www.citoolkit.com

- QFD (Quality Function Deployment)  At the centre is the interaction matrix.  At the roof, the interaction between design parameters are indicated. Continuous Improvement Toolkit . www.citoolkit.com

- QFD (Quality Function Deployment) Product Design Parts Development Production Planning Process Planning Continuous Improvement Toolkit . www.citoolkit.com