Consumer and Veterans Services Insert picture Services Overview - - PowerPoint PPT Presentation

Services Overview

• Veterans Services supports all Veteran’s activities

within Hillsborough County. Our accredited

• fficers connect military members to earned VA

benefits.

• Five locations: Veteran Resource Center, Pauls

Drive, Southshore, VAMC James Haley, and VA Outpatient Clinic SOHI

• Consumer Protection Services investigates

complaints involving fraud or unfair /deceptive business practices.

• Vehicle for Hire and regulatory compliance

promotes public safety through the enforcement

• f local ordinances and state statutes.

Consumer and Veterans Services

Insert picture here

Our ur Value t e to

• Hillsbor

boroug

• ugh Coun

County

• Economic impact of $519 million annually in VA compensation
• Consumer Protection returned $756 thousand to consumers
• Significant social impact on the community
• 2019 Veterans Memorial Park recognized as a regional destination
• Veterans Memorial Park 100 events and 89 thousand visitors annually
• Educational outreach to the community
• Client assistance through successful claim resolution
• Increased quality of care for an aging population
• Safeguarding seniors financials
• Regulatory Compliance enforces BOCC ordinances
• Coordinate with law enforcement to ensure public safety and safe

transportation by regulating the Towing/Taxi industry

• New 8,000 sq. ft. Veteran Resource Center
• 14 Historic War Memorials
• Veterans Memorial Committee planning Military Learning Center

2

3

https://www.va.gov/vetdata/Expenditures.asp

Veteran Population

Hillsborough 94,842 Duval 90,687 Pinellas 84,097 Browad 78,128 Palm Beach 75,356 Duval 98,861 Hillsborough 94,474 Pinellas 89,331 Browad 86,935 Palm Beach 81,782

• 10,000

20,000 30,000 40,000 50,000 60,000 70,000 80,000 90,000 100,000

FY 14 FY 18

https://www.va.gov/vetdata/Expenditures.asp $519,242 $549,344 $117,769 $362,178 $471,146 $41,592 $343,026 $216,719 $44,412 $334,842 $212,719 $90,358 $297,977 $268,544 $77,584

$20,000 $120,000 $220,000 $320,000 $420,000 $520,000 Compensation & Pension Medical Care Education & Vocational Rehabilitation/ Employment

Veterans Economic Impact

Expenditures in 000's HILLSBOROUGH PINELLAS BREVARD DUVAL BROWARD

Helping Our Clients Navigate Complex Systems

“The information will make a huge difference in my life and

those in my sphere of influence. I now know where to go and what to do to protect my family.” – Outreach event at Robert Saunders Library “We didn’t have a clue how to handle this problem and get a resolution. The best decision we made was to contact Ms. Anderson. She got the problem solved and we couldn’t be happier.” $1,600 returned – Sept. 2018

FY 19 19 Key S y Sus ustai ainab ability & & Performan ance M Metrics

6

Veteran Services

Veterans Services

• 37,000 client touch points
• $519 million in economic impact
• Cost of service was $19.13

Consumer Protection

• 26,000 client touch points
• $756 thousand in economic

recovery

• Cost of service was $24.40

Veterans Memorial Park

• 89,000 Visitors
• 100 Events
• Cost of service was $4.03

FY1 Y19 K Key Sus Sustainability & Per erformance M ce Metrics

7

Info Graphics

False Alarm Program

• Saves HCSO Resources
• 22,441 cases processed
• Generated $1.1 million in

revenue

• ROI is $41.35 per case

Citizen Board Support

• 5,109 cases processed
• Generated $1.6 million in revenue
• ROI is $254.44 per case

Vehicle For Hire

• 3,728 client contacts
• Generated $396,985 Revenue
• Unit cost of service $78.21

FY1 Y19 K Key Sus Sustainability & Per erformance M ce Metrics

8

CVS achieved a 97% overall customer satisfaction rating, surpassing the annual goal of 90%. Provided 183,018 unit levels of service with a department ROI of $14.75 per unit level of service