Wak~e County Veterans Wake County Council Of Veterans - - PowerPoint PPT Presentation

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Improying the services for

Wak~e

County Veterans

• Wake County Council Of Veterans Organizations, Inc.
• Warren Murphy, Pre~e~~

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4/13/2005

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Who are we?

The Wake County Council of Veterans

Organizations (aka the “Council”) consists of:

units of nationally recognized Veterans Service

Orgà’ni~ations, their Auxiliaries and subunits

from agencies supporting veterans:

• Wake Oounty Veterans Service Officer
• NC Empl~ment

SecurityCommission

• Raleigh Res~e\Mission
• Vets Center

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Representatives from Nb\Q~ngressional

Delegatio~/

• The Council represents 52,8~4 Wake Cou~pt~i

Veterans, plus their dependa%~~~/

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Counc

• American” Legion (8 Units)
• Air Force Association of America
• Ai~F\p~e

Retired Sergeants Association

• Americafl\Veterans that Enlisted Underage
• AMVETS
• Disabled Ame’~Ib~n

Veterans (DAV)

• Fleet Reserve Ass~iation
• Marine Corps League
• Military Officers Associatior
• Military Order of the Purple
• NC Vietnam Veterans
• 100th Infantry Division
• Retired Sergeants Majors & Chiefs
• Veterans of Foreign Wars (VFW) (6 Units)

Membership

America 4/13/2005 3

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ere Today?

• Vë~erans
• f Wake County are under-served by the

County Veterans Service Office (VSO) as presently

constft~ted.

• To present~facts,

and statistics comparing Wake

County with ‘bther NC Counties

• To recommend

tothe VSO regarding:

Structure

4/13/2005

Why

WeH

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Coun

Mission

• To

r, consolidate and promote the aims,

interests~a~~d

efforts of the Veterans of Wake County, North Carolina

• To promote Ve

Veterans Day Pa

ns Day by sponsoring the e in Raleigh

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unty Population

e 560,000 residents of Wake County, the Veterans represent 9.4% of the total county populat

Wake

• 52
• Veterans a

ispersed through the cities, towns and unincorpor~atedareas of the county

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Wake 9o~unty

Veterans Service Office

• P~bvides

a wide range of services to the Veterans

• f th~~q~unty.
• Services “àr~

currently provided at the County Human Serv~1cesDepartment facilities on Swinburne Str~’e~, Raleigh, NC.

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Home visits th~oughout

county.

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4/13/2005

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Service$~’

include assistance

vvith

• Disability Benefits
• Dep”efl\~ientand Survivors Benefits
• Hospita~~~d

Medical Care

• Burial Benefit~
• Education and 1r~ining
• Vocational Rehabi~Mjp~i
• Home Loans

• Benefit applications for Sta~q~

North Carolina Division/I

Veterans Affairs

4/13/2005

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Probleyr(Areas

• Leri’6th of time a Veteran must wait for appointment

—~SP\me Veterans give up and go to other sources

• Lack ~f\privacy

during interviews.

• Unable to s end sufficient time with each Veteran
• n initial claims or follow-up.
• Insufficient office

staff.

• Outlying areas of cou

ace for interviews, files and ng served.

4/13/2005

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ProbI~m

Areas (continued):

• lns’Ufficient time to complete reports and paper work

durin~gnormal business hours.

• vsO riii~st

compete with other Human Services

• rganiza~ttQ\~ns

for resources

• Being a part~oj~

Human Services creates perception

that Veterans a~r~considered

“welfare cases.”

• No time to maintaii~current

information via the

Internet, where Veter~àn\scan obtain information

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• nline

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Success

Dedicated County Veterans Service Officer is willing\~to work beyond normal office hours.

VSO handling increasing workload of claims each year (only rrnnirnally).

Interact with Veteran Service Organizations on

monthly basis.

• Currently bringing in~7~.9M

annually to Wake ,~“

County economy through/VA compensation

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Areas

• No. of Veterans

Claims in 2004

• No. Phone Calls

Staff Annual Budget

Reports To

Wake Mecklenburg Cumberiand Guilford

52,804 57,582 42,304 37,181

691

2549 4162 517

\11,595

65,565 19,433 4,159

i.&V$O

.5 Admh~

N

6 VSO

2 Admin

I VSO

4 interviewers 2Admin

2VSO

$91,228

$440,000

‘N

$228,231

$90,89~

Human Svc.

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Càunty Mgr.

Assistant County Mgr.

As”sistant

,,O’bunty Mgr.

N’

4/13/2005

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Wake Co~unty VSO Compared

To Oilier Counties

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VSO Budg~ VA Compensatio~i\

Cost per Veteran

VA Compensation

per Veteran Wake

Meckienburg Cumberiand Guilford

$91,228 $440,000 $228,231 $90,898 $78,957,000 t

$75,772,000 t $219,154,000 t* $58,861,000 1-

\\$1.73

$7.14 $5.40 $2.44

$~‘5\

$1,316 $3,774 $2,132

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t FY 2003 Data~\\\

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4/I 3/2005

Expend‘~jj res/Compensation

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ran’s

40,00,0”

30,000 25,000 20,000 15,000 10,000

5,000

served per VSO

Vete

34,851

18,591

9,591 9,461

4/13/2005 14

Vetera

Claims & Calls

40000 30000 20000

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What is NJeeded to Provide

Adequate Service?

• Rea’Iign VSO to report to County Manager’s office, rather than

to ‘Human Services

• Increase staff to support current needs
• Sufficient ii’r~ivate

space to conduct interviews.

• One or more \ISOs assigned to outlaying areas of County.
• Provide ability for Veterans to obtain information online

List of services offered, frequently asked questions, online

request for service, online forms, etc.

• More time to increase public”awareness, and to conduct,~~~’

analysis of current and future Oounty Veterans needs/

4/13/2005 16

Recommendations

• Realign VSO to report to County Manager’s office.
• I ncrè’ase County VS0 Staff to:

I VS~~~Director

Officer per each 15,000 Veterans

I Administrative Assistant per each 2 Service Officers

• Sufficient work arid interview space
• Central VSO office anct satellite offices

accessible to local bus rôu~tesand/or sufficient c!j~eiit parki ng

4/13/2005 17

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What W’ifl it Cost?

• Fund VSO at $7.50 per Veteran

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$7.50

per Veteran

\52,804

Veterans

$396,030 Annual Budget

• Current Budge ipcrease of

Current return to WakG. economy is/$7819M

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4/13/2005 18

What

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if/we don’t fix it?

• N~’eds
• f Wake County Veterans will not be

me~due

to:

• f currently serving troops

continues to grow

• Sends mess~e

that Wake County is not Veteran-friendly ce to live

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Benefit to’~”WakeCounty

• VA’compensation currently brings in over $78.9M

per~year

to Veterans in Wake County

p~

County.

lmprovinQ services to Veterans will increase Veterans compensation paid by VA

This means even more revenue brought into the County

• Positive image of County as a Veteran-friendly

place, encourages economic growth of County/..~~~”

N.

4/13/2005

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Summary

• Outlined Council assessment of Wake

County Veterans Service Office.

• Presented Comparison of County VSO with

three other County VSOs.

• Identified Co~unty

VSO problems areas

• Made recommendations for improving

services to the Veterans of Wake Countyz”

4/13/2005

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4/1312005 22

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Breakdc~wn

• f VA Compensation

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Wake Mecklenburg Cumberland Guilford

Compen’sation & Pension

$42,870K $43,952K $140,628K $32,938K Education &

Vocational Rehab\ $7,328K $5,082K $16,523K $4,837K lnsurance& Indemnities $3,028K

$3,392K $2,510 $2,301K Construction

$~QK

$0

$1 ,442K

$0 General Operating Expenses

$69K

$0

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Medical $25,652

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\~23,346K

$58,051K

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$18,786K

Total

$78,957K

$75’~772K

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$219,154K

$,5’~,861K

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Breakd~~’A’n

• f VA Compensation

$K

$250,000 -~

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$200,000 $150,000 $100,000 - $50,000-~

4/13/2005

Wake Mecklenburg

~NNN,NCumberLand

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Guilford~/ 26

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Budget vs Compensation

• —

• $~300.000
• $~00,000
• $100,000
• —

$250,000,000 / $200,000,000 /

___________

$150,000,000 /

___________

sioo,ooo,ooo “

_________ ___________

$50,000,000 /

___________

___________

___________

$0

Li

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kVAC~

Cumberland

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Guifford

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Mecklenburg

4/13/2005 27

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