Wak~e County Veterans Wake County Council Of Veterans - PowerPoint PPT Presentation

/ / Improying the services for I Wak~e County Veterans • Wake County Council Of Veterans Organizations, Inc. • Warren Murphy, Pre~e~~ / / 4/13/2005 I //

// Who are we? The Wake County Council of Veterans Organizations (aka the “Council”) consists of: units of nationally recognized Veterans Service — L~’c~al Org à’ni~ations, their Auxiliaries and subunits — Repres~n~atives from agencies supporting veterans: • Wake Oounty Veterans Service Officer • NC Empl~ment SecurityCommission • Raleigh Res~e\Mission • Vets Center // Representatives from Nb\Q~ngressional Delegatio~/ — • The Council represents 52,8~ 4 Wake Cou~pt~i Veterans, plus their dependa%~~~/ 4/13/2005

Counc Membership • American” Legion (8 Units) • Air Force Association of America • Ai~F\p~e Retired Sergeants Association • Americafl\Veterans that Enlisted Underage • AMVETS • Disabled Ame’~Ib~n Veterans (DAV) • Fleet Reserve Ass~iation • Marine Corps League • Military Officers Associatior America • Military Order of the Purple • NC Vietnam Veterans • 100th Infantry Division • Retired Sergeants Majors & Chiefs • Veterans of Foreign Wars (VFW) (6 Units) 4/13/2005 3

/ / / / / / / Why WeH ere Today? • Vë~erans of Wake County are under-served by the County Veterans Service Office (VSO) as presently constft~ted. • To present~facts, and statistics comparing Wake County with ‘bther NC Counties • To recommend tothe VSO regarding: — Staffing // — Funding // Structure // — 4/13/2005 4

N Coun Mission U • To r, consolidate and promote the aims, interests~a~~d efforts of the Veterans of Wake County, North Carolina • To promote Ve ns Day by sponsoring the Veterans Day Pa e in Raleigh 4/13/2005 5

Wake unty Population e 560,000 residents of Wake County, the • Veterans represent 9.4% of the total county 52 populat Veterans a ispersed through the cities, towns • and unincorpor~ated areas of the county 4/13/2005 6

/ ‘N Wake 9o~unty Veterans Service Office / • P~bvides a wide range of services to the Veterans of th~~q~unty. • Services “àr~ currently provided at the County Human Serv~1ces Department facilities on Swinburne Str~’e~, Raleigh, NC. // Home visits th~oughout county. // — // // // 4/13/2005

/ / Service$~’ include assistance I vv ith • Disability Benefits • Dep”efl\~ient and Survivors Benefits • Hospita~~~d Medical Care • Burial Benefit~ • Education and 1r~ining / • Vocational Rehabi~Mjp~i • Home Loans N • Benefit applications for Sta~q~ North Carolina Division/I Veterans Affairs // 4/13/2005

/ N \ Pro bleyr(Areas • Leri’6th of time a Veteran must wait for appointment —~SP\me Veterans give up and go to other sources during interviews. • Lack ~f\privacy • Unable to s end sufficient time with each Veteran on initial claims or follow-up. • Insufficient office ace for interviews, files and staff. • Outlying areas of cou ng served. 4/13/2005 9

// ProbI~m Areas (continued): • lns’Ufficient time to complete reports and paper work durin~g normal business hours. • vsO riii~st compete with other Human Services organiza~ttQ\~ns for resources • Being a part~oj~ Human Services creates perception that Veterans a~r~considered “welfare cases.” / / / • No time to maintaii~current information via the / Internet, where Veter~àn\s can obtain information // online — preventing a ca // 4/13/2005

Areas Success Dedicated County Veterans Service Officer is willing\~to work beyond normal office hours. VSO handling increasing workload of claims each year (only rrnnirnally). Interact with Veteran Service Organizations on monthly basis. • Currently bringing in~7~.9M annually to Wake ,~“ County economy through/VA compensation // 4/13/2005 11

Wake Co~unty VSO Compared To Oilier Counties Wake Mecklenburg Cumberiand Guilford N No. of Veterans 52,804 57,582 42,304 37,181 Claims in 2004 691 2549 4162 517 “\ ‘\ No. Phone Calls \11,595 65,565 19,433 4,159 I VSO i.&V$O 6 VSO Staff 4 interviewers 2VSO .5 Admh~ 2 Admin / 2Admin N / ~‘ “ / Annual Budget $91,228 $440,000 $228,231 $90,89~ \ ‘N ,“ ‘N Assistant As”sistant ,/ Reports To Human Svc. Càunty Mgr. ‘ County Mgr. ,,O’bunty Mgr. ‘~. N N’ ‘\ 4/13/2005 12 N /‘ N,

Expend ‘~jj res/Com pensation ______________ // // Wake Meckienburg Cumberiand Guilford / / / $91,228 $440,000 $228,231 $90,898 VSO Budg~ VA Compensatio~i\ $78,957,000 t $58,861,000 1- $75,772,000 t $219,154,000 t* N Cost per Veteran \\$1.73 $7.14 $5.40 $2.44 / VA Compensation // // $~‘5\ $1,316 $3,774 $2,132 per Veteran / / t FY 2003 Data~\\\ / N / 4/I 3/2005

/ / / / / Vete ran’s served per VSO / 40,00,0” 34,851 30,000 25,000 18,591 20,000 15,000 / 9,591 9,461 10,000 5,000 0 4/13/2005 14

Claims & Calls Vetera 40000 30000 20000 I 4/13/2005 15

/ / / What is NJeeded to Provide Adequate Service? • Rea’Iign VSO to report to County Manager’s office, rather than to ‘Human Services • Increase staff to support current needs • Sufficient ii’r~ivate space to conduct interviews. • One or more \ISOs assigned to outlaying areas of County. • Provide ability for Veterans to obtain information online List of services offered, frequently asked questions, online — request for service, online forms, etc. • More time to increase public”awareness, and to conduct,~~~’ analysis of current and future Oounty Veterans needs/ 4/13/2005 16

/ ,,,// / Recommendations / / • Realign VSO to report to County Manager’s office. • I n crè’as e Co un ty VS 0 Staff to: I VS~~~Director — — I Asst. S~e~rvice Officer per each 15,000 Veterans I Administrative Assistant per each 2 Service Officers — Sufficient work arid interview space • Central VSO office anct satellite offices • accessible to local bus rôu~tes and/or sufficient c!j~eiit — pa rki ng 4/13/2005 17

,// / / / / / / What W’ifl it Cost? / / / • Fund VSO at $7.50 per Veteran $7.50 per Veteran \\ \52,804 Veterans $396,030 Annual Budget • Current Budge ipcrease of Current return to WakG. economy is/$7819M / N N // / N 4/13/2005 N 18 N // ‘N”’

// What if/we don’t fix it? // • N~’eds of Wake County Veterans will not be me~due to: — Dem~bJ~ization of currently serving troops — County ~~puIation continues to grow • Sends mess~e that Wake County is not Veteran-friendly ce to live 4/13/2005 19

/ / / / / Benefit to’~”Wake County • VA’compensation currently brings in over $78.9M to Veterans in Wake County per~year — which is p~ County. lmprovinQ services to Veterans will increase Veterans — compensation paid by VA This means even more revenue brought into the County — ‘\ • Positive image of County as a Veteran-friendly place, encourages economic growth of Cou nty/..~~~” /~/ ‘N\ N. 4/13/2005 // /~ 20 ~ ‘N ~ N, N,

/ / ,// S u m mary / / / • Outlined Council assessment of Wake County Veterans Service Office. • Presented Comparison of County VSO with three other County VSOs. • Identified Co~unty VSO problems areas • Made recommendations for improving services to the Veterans of Wake Countyz” 4/13/2005 21

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/ / / ,// / // Breakdc~wn of VA Compensation / / Wake Mecklenburg Cumberland Guilford ,~“ Compen’sation & $42,870K $43,952K $140,628K $32,938K Pension ‘N, Education & ~‘N $7,328K $5,082K $16,523K $4,837K Vocational Rehab\ lnsurance& $3,028K $3,392K $2,510 $2,301K Indemnities ‘N ‘N ‘N Construction ‘ $~QK $0 $1 ,442K $0 / / ‘N, ‘N\ General Operating $69K ‘NN $0 // Expenses N N Medical /‘ $18,786K $25,652 \~23,346K $58,051K ‘N / N, / Total $,5’~,861K $78,957K $75’~772K $219,154K \ I ,,,/‘ ~N\N / / 4/13/2005 / // 25 N N N ,“

/ N / // / / Breakd~~’A’n of VA Compensation / / // $K $250,000 -~ ‘N $200,000 $150,000 $100,000 - $50,000 -~ ~NNN,NCumberLand / Wake Mecklenburg Guilford~/ 4/13/2005 26

/ / N / / Budget vs Compensation / - / $600,000 — / $-400.000 - $~300.000 N - N, I ~ N_______ ~j~t] $~00,000 - N, N N Li $100,000 - — NN~~O k I ~fl rg tDL~I w~ Ic ~u ni b~rl ~r,d c~L,iIfc3rct ‘N ‘N $250,000,000 / ___________ I ~_ $200,000,000 / ___________ $150,000,000 / _________ ___________ kVAC~ / sioo,ooo,ooo “ ___________ ___________ $50,000,000 / ___________ $0 N / 4/13/2005 Wake Mecklenburg Cumberland Guifford / 27 ‘N, NN,/