Texas Veterans Commission Fund for Veterans Assistance 2020-2021 - - PDF document

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Texas Veterans Commission Fund for Veterans’ Assistance 2020-2021 Quarterly Outcome Reporting

General Assistance Grants · Veterans Mental Health Grants Housing 4 Texas Heroes Grants · Veterans Treatment Court Grants Veterans County Service Officer Funding

Agenda

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Purpose

To publish new quarterly reporting requirements for key performance indicators (KPIs), and customer satisfaction surveys beginning first quarter, grant period 2020-2021.

• 1. Review: Current Quarterly Reporting

Requirements

• 2. Additional (New) Quarterly Reporting

Requirements

• 3. Customer Satisfaction Surveys

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Current Quarterly Progress (Performance) Reports - GovGrants

Programmed in GovGrants Grantees report # unduplicated beneficiaries served during the quarter

• Veterans
• Dependents
• Surviving Spouses

Per 2020‐2021 RFAs, Quarterly Progress Reports are due in GovGrants by October 15th, January15th, April 15th, July 15th for the awarded grant period

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Current County Level Progress Report (CLPR) - GovGrants

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Additional (New) Quarterly Reporting Requirements

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Quarterly Outcome Reports – Grant Program KPIs

KPIs designed to help measure outcomes (value/benefit) of grant programs

• Grantees may have to adapt their current data/metric capturing processes
• Accurate reporting is key – trends will inform improvements to grant service

categories and perhaps funding distribution across grant programs Excel File Format available for download from TVC/FVA website on 8/28/2020 Online report will be available on 9/25/2020 in support of Oct Oct 7th

th deadline

deadline

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Excel File Format Available 8/28/20

KPI Questions – Excel File Format

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KPI Questions: Cost/Benefit = Outcome

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For some KPIs, a follow up question regarding use of TVC grant funding is required All Service Categories include KPI questions that reflect how the beneficiary reports the impact of receiving services. This will require Grantees to engage their clients when services are complete (or within a time period following services) to collect these attitudinal inputs.

Grantees must report referral actions, and follow‐up to referral actions

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Online Form Available 9/25/20

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Online Report Instructions: 1. Numerical Responses 2. Zero (0) instead of N/A 3. October 7th (8 days prior to

GovGrant Progress Report due date)

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There are 4 pages for each service category form. Page 1: Grantee information Total unduplicated clients served for the quarter

11 different online forms 1. Select one of these service category forms to begin the report. 2. Submit one report for each grant awarded to your

• rganization, by the service

category awarded

Pages 1, 3, and 4 are the same for all service categories. Page 2 is unique for each of the 11 online forms.

Page 1

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Page 1 Example

Form navigation buttons at bottom

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Page 2 Form navigation

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Page 2 Example

When entering funding amounts, enter numbers and decimals

• nly.

The form will not allow dollar symbols “$” or commas “,”

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When entering funding amounts, enter numbers and decimals

• nly.

The form will not allow dollar symbols “$” or commas “,”

Page 2 Example

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Page 2 Example Form navigation

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Grantees can provide up to 3 additional KPIs tracked by their organization that show the cost/benefit of their services as it relates to their overall project goals. Measured data responses for self‐ defined KPIs entered immediately below.

Page 3

Form navigation

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Page 4 Submit when complete

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Excel File Format & Online Form

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2020-2021 Grant Period Report Schedule

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Customer Satisfaction Surveys

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Beginning in September 2020 Customer Satisfaction Surveys

• Grantee Surveys will be provided by TVC’s Communications and

Outreach Department.

• Beneficiary Surveys will be administered by FVA Communications

Coordinator and Operations Manager

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Grantee Survey (DRAFT)

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GovGrants Exit Survey (DRAFT) GA and H4TXH Beneficiary Survey (DRAFT)

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Next Webinar – 2021-2022 RFA

Wednesday, September 2, 2020

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Thank You Questions? Email: grants@TVC.Texas.gov

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