consultation Event Presentation Passenger Services Department for - - PowerPoint PPT Presentation
East Midlands rail franchise consultation Event Presentation Passenger Services Department for Transport 1 Passenger Services Moving Britain Ahead October 17 Agenda 1. Objectives of the day 2. Overview of the franchise 3. Transport Focus
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franchise might be specified
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terms on which the East Midlands franchise will be re-let
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Intercity, commuter, regional and local
Midlands Trains
May 2016
East Midlands franchise
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May 2016
East Midlands franchise
Inter-urban Barton Line
(transfers from Northern)
Local and regional London commuter Intercity
60 65 70 75 80 85 90 95 100 Autumn 2012 Spring 2013 Autumn 2013 Spring 2014 Autumn 2014 Spring 2015 Autumn 2015 Spring 2016 Autumn 2016 Spring 2017 Per cent satisfied
Liverpool-Norwich Local London
10 20 30 40 50 60 70 80 90 100 London Local Liverpool-Norwich Per cent satisfied
Commuter Business Leisure
Identifies which of the NRPS station and train factors are most important in determining overall satisfaction and dissatisfaction. NRPS Autumn 2016/Spring 2017
Drivers of East Midlands Trains passenger dissatisfaction Drivers of East Midlands Trains passenger satisfaction
26% 20% 15% 14% 6% 5% 5% 9% Punctuality/reliability (i.e. the train arriving/departing on time) Cleanliness of the inside Length of time the journey was scheduled to take (speed) Comfort of the seats Provision of information about train times/platforms Your personal security whilst on board the train Frequency of the trains on that route Other 36% 26% 8% 8% 7% 7% 5% 4% Rating of how train company dealt with these delays Your personal security whilst on board the train Provision of information about train times/platforms Punctuality/reliability (i.e. the train arriving/departing on time) Length of time the journey was scheduled to take (speed) Cleanliness of the inside Overall station environment Other
26% 18% 26% 16% 22% 19% 23% 4% 22% 14% 19% 8% 12% 10% 9% 9% 8% 6% 5% 6% 6% 10% Liverpool - Norwich Local London Cleanliness of the inside Punctuality/reliability (i.e. the train arriving/departing on time) Comfort of the seats Length of time the journey was scheduled to take (speed) Up keep and repair of the train Provision of information about train times/platforms Availability of staff on the train Overall station environment Your personal security whilst on board the train Frequency of the trains on that route Rating of how train company dealt with these delays Value for money for the price of your ticket
15 highest priorities shown. Clear, standout factors are value for money and getting a seat.
Sample size: 622
534 365 135 133 131 123 115 112 111 106 90 83 82 82 78
Price of train tickets offers better value for money Passengers able to get a seat on the train Free Wi-Fi available on the train More trains arrive on time than happens now Trains sufficiently frequent at the times I wish to travel Inside of train is maintained and cleaned to a high… Less frequent major unplanned disruptions to your… Well-maintained, clean toilet facilities on every train Fewer trains cancelled than happens now Train company keeps passengers informed about… Accurate and timely information available at stations Less disruption due to engineering works Easier to buy the right ticket Journey time is reduced Accurate and timely information provided on trains
London services less so
[I use the train] because they're on time, they're reliable, staff are friendly. I know what I'm getting really. Mansfield, Frequent Commuter I go from Derby to Sheffield, £11.50 return
Derby, Frequent Commuter I'm spending £130 at least on tickets and when I add that up to a month, it's at least £600. And then I have to pay for Wi-Fi. I think that's really rubbish. Bedford, Frequent Commuter It is so loud. Literally the windows are shaking sometimes, it's just really uncomfortable to sit on. Peterborough, Leisure Frequent You don't feel comfortable sometimes … because there's no one necessarily around Derby, Frequent Commuter It's a bit like a budget - it looks like a budget option, doesn't it? It does look like the Ryanair of trains. Nottingham, Leisure Frequent
Moving Britain Ahead
Aims to improve the way that the long distance intercity market is served whilst also increasing capacity for the London commuter market. This approach will:
number of calls at stations on commuter services.
the commuter services to make more efficient use of a new 6th train path per hour.
commuter services from Corby to London. The winning bidder for the East Midlands Franchise is expected to have a critical role in realising the benefits
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Sheffield Chesterfield Derby Nottingham East Midlands Parkway Loughborough Leicester Corby Kettering Bedford Luton Luton Airport Parkway London St Pancras Line already electrified New electrification
Line speed improvements North of Derby Derby remodelling and resignalling Line speed improvements Market Harborough and Leicester Electric trains stabling - Kettering Electrification to Corby
Platform lengthening at key stations Capacity works Bedford to Corby
London and additional freight paths
Market Harborough
Wellingborough
EAST MIDLANDS FRANCHISE CONSULTATION MEETINGS 2017
East Midlands Councils and the
The East Midlands: Growth and
Midlands Connect and the
HS2 in the East Midlands Encourage people,
Help people respond – model
EM population likely to rise by
Strong private sector job
Biggest growth in university
400,000 new homes planned
All this means that we expect
Improved long distance connectivity: ‘Nottingham in 90’;
Using the ‘6th Train Path’ effectively A step change improvement in inter-regional services -
Modern high quality rolling stock that can make the most of
Communities fully engaged in rail (e.g. CRPs) and funded Supporting the 7 day economy Provision for incremental service and station enhancements
andrew.pritchard@emcouncils.gov.uk
david.young@scptransport.co.uk
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services - 50% more seats per hour on peak services
Potential trade-offs for feedback:
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Options for consideration:
local services
morning, late evening, at weekends
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Areas for improvement
The operator will be required to:
the franchise term
meeting passengers’ priorities
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Franchise requirements:
We aim for improvements in passenger journey experience:
We want your views on:
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East Midlands operator will manage 102
passenger needs
We want your views on:
disabilities or additional needs
benefit of the local community
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What we are looking for from bidders:
We want your views on:
could benefit you
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Operators will be encouraged to propose improvements in passenger information, to:
We want your views on:
assistance that passengers need
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Personal security is a high priority for passengers and staff. Bidders will have to develop proposals for improving safety and security on trains and at stations. This might include:
network to assist and reassure vulnerable passengers What would make you feel safer and more secure on your journey?
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Requirements are likely to include improvements to:
We want your views on how the operator could:
railways to stimulate demand for rail services
communities in the areas where the operate
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May 2016
East Midlands franchise
11 Oct 2017 Consultation closes April 2018 Invitation to Tender Spring 2019 Contract Award August 2019 Franchise Start
Department for Transport 2/21 Great Minster House 33 Horseferry Road London SW1P 4DR
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