Community Connectors Contents Introduction Cheral Eidukas - - PowerPoint PPT Presentation

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Derbyshire County Council

Community Connectors

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Contents

 Introduction – Cheral Eidukas  Connector Role - Anna Blair  Overview - Jackie Johnson  Data Information  DVD  Conclusion  Quotes from clients / Carers - Anna

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Introduction

The Community Connector role was a pilot scheme beginning in 2011 and was commissioned by Derbyshire County Council from January 2017. Prior to this it was was funded within current resources within Direct Care learning disability Day services. The staffing structure of the Community Connectors is 1 full time Manager, 2 full time Senior Community Connectors and 18 full time equivalent Community

• Connectors. We are currently going through Job evaluation.

The aim of the Community Connector is to link clients to their local communities which could be education, social and leisure including Voluntary or permanent paid

• employment. This also includes Independent travel training using Systematic

Instruction. Clients do not have to meet DDC eligibility criteria for service as long as they had a diagnosed of a LD and/or Autism and it is a FREE service.

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The Connector role helps with the prevention of people becoming isolated, maintains well being, helps people to remain in their homes and inclusion in their

• wn community. It also prevents people reaching to crisis points which has

significant impact upon front line services. Plus it offers an alternative to traditional in house services.

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Anna Blair

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The client is referred to the Connector Service either via Social Worker, allocated worker or Via DCC Call Derbyshire themselves.

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A manager would confirm that the client meets the Connector criteria. Which is a Diagnosed Learning disability and or Autism. Also at this point if the client were only seeking employment we would refer to our Disability Employment team.

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Should the client meet the criteria for the connector service then a Manager would assign them to a Connector and an initial meeting would be arranged with the appropriate people invited such as Social Worker, family member etc…

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At the initial meeting it will be identified exactly what the client would like to access in their local community.

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The Connector will then research what is available. Such as (Local groups, Leisure services, Activities, Paid or Voluntary work or College/ education centres etc… )

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If at this point it is identified that a client would need a Personal Assistant (P.A.) this would be

• rganised by the Social Worker, a family Member or the client themselves, via a Personal

Budget, Direct Payment or the client could self fund. At this point we would put the client on ‘HOLD’ until the P.A. is in place. This will prevent any delays at the end of the 12 week connecting period.

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The Connector will begin working with the client accompanying them into the agreed activities, employment or /and education.

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 We provide travel training using systematic instruction if needed.  At any point during the 12 weeks a meetings can be arranged to address any

concerns and to check progress.

 If employment has been identified we would refer them to our Disability

Employment Services at this point so we can complete an induction of transfer between the 2 services. Our Disability Employment Services will continue to monitor and offer support once the connector service has been completed.

 Throughout the connecting period the connector gradually phases away the

support, allowing the client time to adjust and prepare for becoming independently involved within the activity.

 During the Connecting period the Connector would fill in the plan each time

they have met the client which records their progress.

 It is the Connector’s responsibility to complete the appropriate Risk

Assessments then signed off by the Manager. They are also responsible for updating Derbyshire County Council systems (Mosaic) and filling in documents for systematic travel training.

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 Once the Connector period has ended, the Connector would then finish the

• plan. Business services support would then contact the client to complete the

quality service questionnaire.

 A 3 month review is completed either via a home visit or telephone call to check

if all is okay and has the placement been sustained.

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Jackie Johnson

Our work  As explained the main role of the Connector is to build links and networks for

• ur clients within their own communities.

 This really is a key piece of work and vital to our successes and outcomes for

clients and requires the right sort of staff.

 From a Recruitment and Selection aspect staff need to be:-

• Confident
• Innovative
• Creative
• Approachable and Likeable

 There is an expectation for staff to approach and engage with local businesses

and community groups to create and develop opportunities for people. This also expels myths and breaks down barriers.

 All Outcomes are collected by our Management Information & Support Team

who produces the Connector Report

• SHOW REPORT – This shows statistics around outcomes over a quarter

(12 Week) period.

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Performance Indicators

From the total referrals between: Overall Jan-Mar 17 Apr-Jun 17 Jul-Sep 17 Oct-Dec 17 Jan-Mar 18 Apr-Jun 18 Jul-Sep 18 Average waiting time from referral to first appointment 69 82 days 81 days 74 days 76 days 77 days 60 days 31 days Average number of new clients seen in a month 25 25 clients 23 clients 25 clients 28 clients 19 clients 28 clients 27 clients Out of the completed connections between: Number of Community Connectors Active 11 15 22 19 13 15 12 Connections (declined, open, disengaged or complete) / average number of clients PER WORKER 47 connections / 4 clients each 88 connections / 6 clients each 131 connections / 6 clients each 92 connections / 5 clients each 62 connections / 5 clients each 117 connections / 8 clients each 129 connections / 11 clients each Average length of service provision per client 9 10 weeks 9 weeks 9 weeks 9 weeks 9 weeks 10 weeks 9 weeks Average no of days per week the clients are connected 2 2 days 2 days 2 days 2 days 2 days 2 days 2 days No of people completing the Community Connector Pathway who have NO personal budget 141 11 clients 17 clients 25 clients 26 clients 19 clients 24 clients 19 clients No of people completing the Community Connector Pathway who HAVE a personal budget 174 15 clients 40 clients 36 clients 25 clients 10 clients 29 clients 19 clients No of people completing the Community Connector Pathway who had NO Day Care service prior to this referral 245 22 clients 44 clients 44 clients 42 clients 24 clients 38 clients 31 clients No of people completing the Community Connector Pathway who HAD Day Care service prior to this referral 40 1 clients 6 clients 9 clients 5 clients 3 clients 12 clients 4 clients No of people completing the Community Connector Pathway who have Had Day Care service SINCE this referral 30 3 clients 7 clients 8 client 4 client 2 client 3 client 3 client No of people following a feedback questionnaire rated the service as "Excellent" 48% 33% 60% 57% 37% 50% 64% 33% No of people following a feedback questionnaire WOULD recommend the service 99% 100% 100% 100% 96% 100% 100% 100% No of people who "always" or "usually" gained Confidence 65% 67% 100% 63% 56% 75% 74% 33% No of people who "always" or "usually" gained Self Esteem 52% 33% 80% 63% 52% 75% 53% 43% No of people who "always" or "usually" gained General Wellbeing 52% 0% 60% 63% 52% 67% 63% 33%

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PSR Learning Disability Support 60% Abuse or Neglect Cases other than Children in Need Disability Family dysfunction Family in acute stress Parental illness or disability PSR Learning Disability Support PSR Mental Health Support PSR Non-PSR PSR Physical Support PSR Sensory Support PSR Social Support PSR Support with Memory & Cognition Socially unacceptable behaviour Unknown Under 25 46% 25-50 42% 50+ 12%

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Connection Outcome by Age

10 20 30 40 50 60 70 Under 25 25-50 50+ Employment Voluntary Work

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Connector Referral Awaiting Connectors Connector Plan Review Feedback

Total Referrals Total new referrals % of new referrals

Open referrals

Referral Outcome

Total Plans

Declined on First Meeting Clients Disengaged On Hold Open Connections Connections Complete

Completed Connections

Total Reviews

Outcome

Outstanding Reviews

Total Questionnaires

Confidence Self Esteem Health & Wellbeing Outcome

Would recommend the service

Period

Referrals Accepted Referrals Declined Referrals On Hold Employment Voluntary Work Exercise/leisure Education Social Community Group Health & Wellbeing New Skills No Outcome (All categories marked 'N') Plans resulting in MORE than 1 outcome Prevention Work Travel Trained Signposted Placement sustained Placement not sustained

Always Usually Sometimes No Always Usually Sometimes No Always Usually Sometimes No

Service rated 'Good' Service rated 'Very Good' Service rated 'Excellent' Sep-18

607 526 87% 16 558 32 1 88 666 24 266 7 54 315 36 140 115 91 181 110 110 124 224 2 19 12 192 82 315 69

30 17 10 11 23 20 12 12 22 20 10 14 8 27 33

99%

Sep-18 34 29 85% 7 25 1 1 22 43 1 9 1 18 14 1 1 1 1 14 Sep-18 Aug-18 29 23 79% 25 4 17 53 1 21 4 14 13 13 2

2 1 1 1

2 2 Aug-18 Jul-18 35 30 86% 3 32 17 33 11 1 10 11 1 1 2 2 3 3 2 4 1 3 11 1

1 1 1

1 1 Jul-18 Jun-18 34 27 79% 29 5 10 50 1 21 1 7 20 2 11 6 4 10 6 6 10 15 1 5 9 15 1 20 5

3 2 2 2 1 3 2

4 1 5 Jun-18 May-18 34 26 76% 32 2 12 44 23 2 19 2 11 8 4 10 8 8 9 15 5 2 14 3 19 8

5 3 3 5 2 2 4

1 7 8 May-18 Apr-18 32 30 94% 1 29 2 4 23 8 1 14 5 5 4 9 3 3 6 9 3 7 6 14 1

1 1 1

1 1 Apr-18 Mar-18 Referrals raised in: 31 27 87% 31 2 Plans completed in (or started in if not completed): 23 3 11 9 3 1 3 5 4 4 7 8 3 1 5 4 9 2

1 1 1 1 1 1

1 1 2 Mar-18 Feb-18 18 16 89% 17 1 19 10 9 2 4 5 3 5 2 2 8 9 1 9 9 4

2 1 1 1 2 1 1 2 1

1 3 4 Feb-18 Jan-18 21 14 67% 20 1 1 20 9 11 1 4 4 1 6 8 8 9 10 1 1 9 2 11 4

2 1 1 2 1 1 2 1 1

3 1 4 Jan-18 Dec-17 20 16 80% 2 16 2 1 38 16 22 4 10 7 7 17 10 10 12 20 16 5 22 10

3 3 2 2 2 3 3 2 2 2 2 4

2 4 4 10 Dec-17 Nov-17 46 44 96% 45 1 31 13 1 17 2 9 9 9 13 10 10 8 16 12 4 17 14

4 2 2 4 6 1 4 6 1 1 3

4 5 4 13 Nov-17 Oct-17 30 24 80% 30 23 10 1 12 1 5 6 2 9 4 4 6 10 9 3 12 3

3 3 3

1 2 3 Oct-17 Sep-17 28 22 79% 28 57 27 30 5 15 12 6 20 11 11 16 23 20 9 30 4

2 1 1 1 2 1 1 2 1

2 2 4 Sep-17 Aug-17 29 26 90% 29 1 47 32 15 2 5 2 4 12 8 8 5 11 11 6 15 2

1 1 1 1

1 1 2 Aug-17 Jul-17 26 26 100% 24 2 27 11 16 1 5 6 7 11 7 7 4 13 10 5 16 1

1 1 1

1 1 Jul-17 Jun-17 27 22 81% 25 2 25 10 15 2 9 8 5 11 2 2 3 12 11 5 15 Jun-17 May-17 34 31 91% 2 31 1 26 8 18 3 14 9 12 12 7 7 6 15 10 10 18 1

1

1 1 May-17 Apr-17 19 17 89% 1 16 2 37 7 6 24 5 11 13 12 15 11 11 6 17 16 7 24 4

2 2 2 2 1 2 1

1 3 4 Apr-17 Mar-17 28 28 100% 28 10 1 1 8 2 6 5 6 5 2 2 3 6 6 3 8 Mar-17 Feb-17 25 25 100% 24 1 1 10 1 2 7 5 3 3 2 2 1 3 2 5 7 2

2 1

1 1 2 Feb-17 Jan-17 27 23 85% 22 5 27 9 7 11 1 7 3 2 5 2 2 2 7 7 4 11 1

1 1 1

1 1 Jan-17 2015/16 -

• Plans still open:

2015/16

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Referrals Accepted

Declined On Hold

Employed Voluntary Work Exercise/ leisure

Education Social

Community Group Health & Wellbeing New Skills No Outcome

Placement sustained Placement not sustained Declined on First Meeting Clients Disengaged On Hold Open Connections Connections Complete Service rated 'Good' Service rated 'Very Good' Service rated 'Excellent'

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DVD

3 Examples of successful outcomes. Dominic Olivia James.

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Conclusion

 We have a dedicated team to drive the Community Connector service forward

we are continuing to develop our working partnership with the Disability Employment team which enhances supporting people and maintains their wellbeing.

 The demand of the Community Connector service continues to grow throughout

Derbyshire reaching above our expected targets.

 Prevention and enabling is the key to our work, helping people to meet their

aspirations and dreams that maintains a persons wellbeing and combats

• loneliness. The long term aim is this will reduce the dependency on all social

care and health services.

 As the service has developed and evolved, Connectors are now buddying

people up of similar age and interests enabling them to form their own social groups ie Going to the pub, youth clubs and the cinema.

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 Although some relatives have been sceptical of our service at the beginning

they have genuinely been supportive and have moved on to recognise the benefits it has had their loved one but also their wider family.

 Engagements with employers, community groups, leisure service and

education has provided acknowledgement and promoted ‘breaking the barriers’ within the workplace and within peoples own communities.

 We are looking forward to developing the service to providing a generic service.

To older adult, people with LD being released from prison etc… Our first however will be to work with children’s services to support children from the age

• f 16.