CIO Forum Presentation User Experience (UX) Services May, 2016 - - PowerPoint PPT Presentation

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CIO Forum Presentation User Experience (UX) Services May, 2016 - - PowerPoint PPT Presentation

CIO Forum Presentation User Experience (UX) Services May, 2016 Wendy Wickstrom Did You Know? WaTech offers a state-of-the-art Usability Lab to all state agencies Did You Know? WaTech offers a state-of-the-art Usability Lab to all state


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CIO Forum Presentation

User Experience (UX) Services

May, 2016 Wendy Wickstrom

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Did You Know?

WaTech offers a state-of-the-art Usability Lab to all state agencies

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Did You Know?

WaTech offers a state-of-the-art Usability Lab to all state agencies

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SLIDE 4

Did You Know?

WaTech offers a state-of-the-art Usability Lab to all state agencies

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SLIDE 5

Did You Know?

WaTech offers a state-of-the-art Usability Lab to all state agencies

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Did You Know?

WaTech offers a state-of-the-art Usability Lab to all state agencies

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New WaTech Service: User Experience (UX)

  • User-Centered Design and Usability Testing
  • Conducting user research activities including user surveys, interviews, focus groups, etc.
  • Designing and developing prototypes of websites and applications (low- medium fidelity)
  • Designing and facilitating usability studies on websites and applications
  • Analyzing data and reporting on findings and recommendations
  • Accessibility Evaluations and Testing
  • Code Assessment (automated)
  • Accessibility Dashboard (automated)
  • Professional Evaluation
  • Formal Testing
  • Implementation
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New WaTech Service: User Experience (UX)

  • Why User Experience?
  • Developers spend up to 50% of their time fixing problems with systems that could have been

avoided if properly designed

  • The cost of fixing bugs and problems after deployment is estimated to cost 100X more than the

cost of fixing things before or during development

  • UX increases:
  • Usability of websites and applications
  • Customer satisfaction and loyalty
  • Employee satisfaction
  • UX decreases:
  • Development time and costs
  • Training costs
  • Help desk calls
  • Risk of law suit for inaccessible systems
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New WaTech Service: User Experience (UX)

User Experience Services will use WaTech’s Professional Services fee structure ($150/hr)

  • Services will be provided via an À la carte menu
  • No formal procurement (RFx) required
  • We will meet with you to gather requirements and provide a quote for services
  • Terms of Service (TOS) will be used + quote
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Questions & Comments