HELLO Dr Jonathan Mitchell Non-Executive Chair, CIO Practice - - PowerPoint PPT Presentation
HELLO Dr Jonathan Mitchell Non-Executive Chair, CIO Practice Harvey Nash plc THE HARVEY NASH/KPMG CIO SURVEY IS THE LARGEST IT LEADERSHIP STUDY IN THE WORLD $1/4 Trillion 82 countries Almost 3,400 revenue 18 years of history respondents
Dr Jonathan Mitchell
Non-Executive Chair, CIO Practice Harvey Nash plc
Almost 3,400 respondents $1/4 Trillion revenue 82 countries 18 years of history
Additional insight
Katie Docherty, CIO, HSBC Bank Australia Limited, Sydney
Craig Cuyar Global CIO, Omnicom, New York City
KonstantinMakaussov Head of IT, Jol Zhondeushі LLP, Astana, Kazakhstan
Sean Dewhurst Change and IT Director Partner, SSH Kuwait
“Our single biggest priority is to genuinely improve collaboration, efficiently and cost effectively.”
Konstantin Makaussov Head of IT, Zhol Zhondeushi Company LLP, Astana, Kazakhstan
Fourth industrial revolution & the rise of digital Economic uncertainty and change Global political and social instability
IT leaders reporting budget increases in last 12 months Source: Harvey Nash / KPMG CIO Survey 2016
UK Education IT leaders reporting budget increases in last 12 months Source: Harvey Nash / KPMG CIO Survey 2016
55% 28% 29% 56% 56% 54% 51% 46% 2009 2010 2011 2012 2013 2014 2015 2016
Budget increases in UK Education
What are the main issues your board is looking for IT to address? Source: Harvey Nash / KPMG CIO Survey 2016
Customer Engagement
What are the main issues your board is looking for IT to address? UK Education Source: Harvey Nash / KPMG CIO Survey 2016
2016 2015 2014 2013 Change since 2013 Increasing operational efficiencies 73% 60% 62% 94%
Improving business processes 67% 70% 76% 72%
Better engagement with customers/prospects 60% 58% 55% 67%
Enabling business change 56% 65% 88% 67%
Saving costs 53% 65% 55% 72%
Delivering consistent and stable IT performance to the business 53% 56% 71% 78%
Delivering business intelligence / analytics 49% 60% 55% 47% 4% Cyber security 49% New in 2016 Developing innovative new products and services 40% 35% 36% 61%
Driving revenue growth 40% 26% 33% 28% 43% Managing operational risk and compliance 38% 33% 52% 44%
Improving the success rate of projects 33% 28% 43% 58%
Outperforming competitors with new business models 22% 19% 33% 36%
Achieving sustainable / green IT 16% 23% 38% 31%
Reputation management via social media technology 13% 9% 17% 17%
Enabling mobile commerce 11% 9% 26% 31%
Improving time to market 11% 9% 14% 28%
Driving synergies from Mergers & Acquisitions 9% 16% 5% 8% 13% Investing in Social Media platforms 7% 9% 19% n/a
Revenue Growth
Center for Information Systems Research
Center for Information Systems Research
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Managing the IT
0% 0% 17% 20% 7% 29% 20% 5% 2% 0% 0% Working with non IT colleagues to address business strategy 0% 12% 31% 33% 10% 12% 2% 0% 0% 0% 0% Meeting with company's external customers 5% 56% 29% 5% 0% 0% 9% 2% 0% 0% 2% Managing areas not traditionally in IT 12% 54% 24% 5% 2% 0% 0% 0% 0% 0% 2%
Managing IT (45%)
Non-IT Colleagues (25%) External customers (15%) Nothing to do with IT (15%) Monday
08:00 Lunch 18:00
Tuesday Wednesday Thursday Friday
(Jump of 10% from last year, Highest in survey history)
(Highest in survey history)
(the same as last year)
(lowest it’s been for 5 years)
#1 CYBER SECURITY #2 SKILLS SHORTAGE #3 PROJECT SUCCESS #4 BEING AGILE, BEING DIGITAL
Major cyber attack in last 2 years 2016 28% 2015 25% 2014 22%
CIOs feeling ‘very well prepared’ 2016 22% 2015 23% 2014 29%
Major cyber attack in last 2 years 2016 57% 2015 29% 2014 31%
CIOs feeling ‘very well prepared’ 2016 12% 2015 18% 2014 17%
What types of cyber threats give you most cause for concern? Source: Harvey Nash / KPMG CIO Survey 2016
What types of cyber threats give you most cause for concern? Source: Harvey Nash / KPMG CIO Survey 2016
5% 20% 54% 56% 61% 73% 0% 10% 20% 30% 40% 50% 60% 70% 80%
Competitors Foreign Powers Spammers Insiders Organised Cyber Crime Amateur Cyber Criminals
IT leaders reporting they are suffering from a skills shortage Source: Harvey Nash / KPMG CIO Survey 2016
IT leaders reporting they are suffering from a skills shortage Source: Harvey Nash / KPMG CIO Survey 2016
36% 50% 40% 58% 60% 61% 76% 61% 0% 10% 20% 30% 40% 50% 60% 70% 80% 2009 2010 2011 2012 2013 2014 2015 2016
UK Education
Female respondents / in senior roles in IT Source: Harvey Nash / KPMG CIO Survey 2016
Female respondents / in senior roles in IT Source: Harvey Nash / KPMG CIO Survey 2016
4% 9% 5% 16% 13% 4% 10% 5% 16% 14% 2012 2013 2014 2015 2016 Female respondents Females in CIO, CTO and VP roles
Success of projects implemented in last 2 years Source: Harvey Nash / KPMG CIO Survey 2016
Success of projects implemented in last 2 years Source: Harvey Nash / KPMG CIO Survey 2016
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% ERP roll out New finance systems Offshoring existing IT functions abroad Big Data implementation New mobile apps New internal collaboration systems New website / CMS CRM roll out New digital marketing systems Infrastructure roll out Moving systems into the cloud Unsuccessful Neither Successful
Offshoring Cloud
Overall proportion of projects consider ‘successful’ in last 2 years Source: Harvey Nash / KPMG CIO Survey 2016
% IT LEADERS OPERATING WITH IT BUDGET INCREASE % IT LEADERS #1 RANKED IT FOCUS FOR 2016 Global average 45% Global average Operational efficiencies UK Education 46% UK Education Operational efficiencies % IT LEADERS PLANNING TO INCREASE OUTSOURCING SPEND % IT LEADERS FACED MAJOR SECURITY INCIDENT PAST TWO YEARS Global average 50% Global average 28% UK Education 55% UK Education 57% % ORGANISATIONS WITH CHIEF DIGITAL OFFICER % WOMEN IT LEADERSHIP ROLES Global average 19% Global average 11% UK Education 14% UK Education 14% % IT LEADERS MOVED JOB IN PAST YEAR % IT LEADERS REPORTING PAY INCREASE IN PAST YEAR Global average 15% Global average 34% UK Education 21% UK Education 30% Source: Harvey Nash / KPMG CIO Survey 2016
New relationships New priorities New profile
#4 BEING AGILE, BEING DIGITAL
C Suite, 37% IT, 16% IT/Marketing 14% Marketing, 9% Other, 24%
7% 17% 19%
2014 2015 2016
27% 35%
2015 2016
Org’s with CDOs Enterprise-wide digital strategies Ownership of digital strategy
UK Education org’s with CDOs Enterprise-wide digital strategies Ownership of digital strategy
2% 19% 14% 2014 2015 2016
2015 2016
21% 12% 2015 2016
2015 2016 2014
IT/Marketing, 26% IT/Marketing, 21% C-Suite, 19% No-one, 16% Marketing, 7%
Appropriate resources to drive innovation? Primary sources of disruption
Yes , 41% No, 59%
Source: Harvey Nash / KPMG CIO Survey 2016
Appropriate resources to drive innovation? Primary sources of disruption
Source: Harvey Nash / KPMG CIO Survey 2016
3% 9% 12% 15% 24% 38% Other New operating models Don't know New business models New innovative products/services New forms of customer engagement Yes, 16% No, 82% Don't know, 2%
Reasons to invest in cloud Org’s significantly investing in cloud
Now 1-3 yrs time
Source: Harvey Nash / KPMG CIO Survey 2016
Reasons to invest in cloud Org’s significantly investing in cloud
Source: Harvey Nash / KPMG CIO Survey 2016
3% 5% 14% 16% 19% 19% 27% 38% 38% 49% 57% Shift CapEx to OpEx Support global shared services Improve alignment with… Better enable the mobile workforce Accelerate product… Simplified management Save money Best solution available Data center modernization / legacy… Improve agility and responsiveness Improve availability and resiliency 30% 32% 49% 9% 7% 19% IaaS PaaS SaaS Current Year 1-3 years
Agile methods (59%) Cloud (37%) Strategic p’ships (32%) DevOps (28%)
Steps taken to be more agile / responsive in IT Source: Harvey Nash / KPMG CIO Survey 2016
Agile methods (57%) Cloud (52%) Strategic p’ships (39%) DevOps (25%)
Steps taken to be more agile / responsive in IT Source: Harvey Nash / KPMG CIO Survey 2016
Multi-mode IT (45%)
The Fourth Industrial Revolution “A fusion of technologies that is blurring the lines between the physical, digital, and biological spheres.” Klaus Schwab, Founder and Executive Chairman, World Economic Forum (2016)