Information Technology Courtney Carpenter, CIO Committee on Administration Board of Visitors – February 2010 INFORMATION TECHOLOGY - THE COLLEGE OF WILLIAM AND MARY - 2010
IT - Central Functions • Office of the CIO • Academic information services • Enterprise information systems • Information security and project management • Systems and support INFORMATION TECHOLOGY - THE COLLEGE OF WILLIAM AND MARY - 2010
IT - Central Functions • Office of the CIO – strategic direction – oversight of budgets – vendor relationships – new technologies – network engineering INFORMATION TECHOLOGY - THE COLLEGE OF WILLIAM AND MARY - 2010
IT - Central Functions • Academic information services – individualized faculty research and teaching support – integration of academic software – faculty desktop support – workshops and training for faculty – support for 100+ technology-enhanced classrooms – high performance computing INFORMATION TECHOLOGY - THE COLLEGE OF WILLIAM AND MARY - 2010
IT - Central Functions • Enterprise information systems – Banner (ERP) – Luminis (myWM) – Blackboard (learning management) – identity management – database administration – data warehouse and reporting – additional administrative systems INFORMATION TECHOLOGY - THE COLLEGE OF WILLIAM AND MARY - 2010
IT - Central Functions • Information security and project management – information security – projects office – budget – risk management – business affairs – contract administration INFORMATION TECHOLOGY - THE COLLEGE OF WILLIAM AND MARY - 2010
IT - Central Functions • Systems and support – help desk – desktop support – computer lease program – student computer repair – public computing labs – systems engineering – telecommunications INFORMATION TECHOLOGY - THE COLLEGE OF WILLIAM AND MARY - 2010
IT - by the numbers • 29,000 live Ethernet ports • 18,000 devices on wireless network in 09 INFORMATION TECHOLOGY - THE COLLEGE OF WILLIAM AND MARY - 2010
IT - by the numbers • 27,078 support requests to the help desk (90% of calls live answered) • 3348 student computers repaired INFORMATION TECHOLOGY - THE COLLEGE OF WILLIAM AND MARY - 2010
IT - by the numbers • 1,300 Blackboard courses (88% of faculty use Bb) • 7000 jobs using 40,000 cpu hours one economics professor use of SciClone last semester INFORMATION TECHOLOGY - THE COLLEGE OF WILLIAM AND MARY - 2010
IT - by the numbers • 155 servers • 250 virtual servers • 65 applications INFORMATION TECHOLOGY - THE COLLEGE OF WILLIAM AND MARY - 2010
IT - by the numbers • 5000+ telephone lines • 3000+ cable TV drops INFORMATION TECHOLOGY - THE COLLEGE OF WILLIAM AND MARY - 2010
Benchmark Comparison Educause Survey 08 Central IT Staffing 429 275 261 211 207 200 197 164 144 96 William and Dartmouth Brown Miami Vanderbilt University of Boston University of Princeton University of Mary University OH Notre Dame College Virginia North Carolina INFORMATION TECHOLOGY - THE COLLEGE OF WILLIAM AND MARY - 2010
Benchmark Comparison Educause Survey 08 Students/IT Staff Member 83 78 77 60 58 56 56 48 40 26 Princeton Dartmouth Brown Vanderbilt University University Boston William and Miami University of Notre of North College Mary University of Virginia Dame Carolina OH INFORMATION TECHOLOGY - THE COLLEGE OF WILLIAM AND MARY - 2010
Benchmark Comparison Educause Survey 08 Centralized IT Staffing IT staff Student FTE Students/staff William and Mary 96 7428 77 Dartmouth 144 5780 40 Brown 164 7956 48 Miami University OH 197 15496 78 Vanderbilt 200 11354 56 University of Notre Dame 207 11650 56 Boston College 211 12778 60 University of Virginia 261 21748 83 Princeton 275 7261 26 University of North Carolina 429 24902 58 INFORMATION TECHOLOGY - THE COLLEGE OF WILLIAM AND MARY - 2010
Benchmark Comparison Educause Survey 08 $76 Central IT Budget $44 $40 $39 $34 $31 $27 $25 $25 $12 William and Dartmouth Brown University of Miami Vanderbilt Princeton Boston University of University of Mary Notre Dame University OH College Virginia North Carolina INFORMATION TECHOLOGY - THE COLLEGE OF WILLIAM AND MARY - 2010
Benchmark Comparison Educause Survey 08 $6,072 Spend/Student $4,427 $3,097 $3,059 $3,046 $2,972 $2,655 $1,832 $1,763 $1,665 William and Miami University of University of Vanderbilt University of Boston Brown Dartmouth Princeton Mary University OH Virginia Notre Dame North College Carolina INFORMATION TECHOLOGY - THE COLLEGE OF WILLIAM AND MARY - 2010
Benchmark Comparison Educause Survey 08 Centralized IT Funding IT Budget Student FTE Investment/student William and Mary $ 12,367,729 7428 $ 1,665 Dartmouth $ 25,592,000 5780 $ 4,427 Brown $ 24,642,080 7956 $ 3,097 University of Notre Dame $ 30,932,946 11650 $ 2,655 Miami University OH $ 27,331,692 15496 $ 1,763 Vanderbilt $ 33,750,000 11354 $ 2,972 Princeton $ 44,090,111 7261 $ 6,072 Boston College $ 39,096,900 12778 $ 3,059 University of Virginia $ 39,860,513 21748 $ 1,832 University of North Carolina $ 75,859,553 24902 $ 3,046 INFORMATION TECHOLOGY - THE COLLEGE OF WILLIAM AND MARY - 2010
Decentralized IT INFORMATION TECHOLOGY - THE COLLEGE OF WILLIAM AND MARY - 2010
Challenges • Space • Support “everything” • Complexity of academic technology • Capacity for new projects/services • WM strategic plan INFORMATION TECHOLOGY - THE COLLEGE OF WILLIAM AND MARY - 2010
INFORMATION TECHOLOGY - THE COLLEGE OF WILLIAM AND MARY - 2010
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