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Jun 18, 2023 108 likes •330 views

Information Technology Courtney Carpenter, CIO Committee on Administration Board of Visitors February 2010 INFORMATION TECHOLOGY - THE COLLEGE OF WILLIAM AND MARY - 2010 IT - Central Functions Office of the CIO Academic information

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Information Technology

Courtney Carpenter, CIO Committee on Administration Board of Visitors – February 2010

INFORMATION TECHOLOGY - THE COLLEGE OF WILLIAM AND MARY - 2010

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IT - Central Functions

  • Office of the CIO
  • Academic information services
  • Enterprise information systems
  • Information security and project management
  • Systems and support

INFORMATION TECHOLOGY - THE COLLEGE OF WILLIAM AND MARY - 2010

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IT - Central Functions

  • Office of the CIO

– strategic direction – oversight of budgets – vendor relationships – new technologies – network engineering

INFORMATION TECHOLOGY - THE COLLEGE OF WILLIAM AND MARY - 2010

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IT - Central Functions

  • Academic information services

– individualized faculty research and teaching support – integration of academic software – faculty desktop support – workshops and training for faculty – support for 100+ technology-enhanced classrooms – high performance computing

INFORMATION TECHOLOGY - THE COLLEGE OF WILLIAM AND MARY - 2010

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IT - Central Functions

  • Enterprise information systems

– Banner (ERP) – Luminis (myWM) – Blackboard (learning management) – identity management – database administration – data warehouse and reporting – additional administrative systems

INFORMATION TECHOLOGY - THE COLLEGE OF WILLIAM AND MARY - 2010

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IT - Central Functions

  • Information security and project management

– information security – projects office – budget – risk management – business affairs – contract administration

INFORMATION TECHOLOGY - THE COLLEGE OF WILLIAM AND MARY - 2010

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IT - Central Functions

  • Systems and support

– help desk – desktop support – computer lease program – student computer repair – public computing labs – systems engineering – telecommunications

INFORMATION TECHOLOGY - THE COLLEGE OF WILLIAM AND MARY - 2010

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IT - by the numbers

  • 29,000

live Ethernet ports

  • 18,000

devices on wireless network in 09

INFORMATION TECHOLOGY - THE COLLEGE OF WILLIAM AND MARY - 2010

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IT - by the numbers

  • 27,078

support requests to the help desk (90% of calls live answered)

  • 3348

student computers repaired

INFORMATION TECHOLOGY - THE COLLEGE OF WILLIAM AND MARY - 2010

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IT - by the numbers

  • 1,300

Blackboard courses (88% of faculty use Bb)

  • 7000 jobs using 40,000 cpu hours
  • ne economics professor use of SciClone last

semester

INFORMATION TECHOLOGY - THE COLLEGE OF WILLIAM AND MARY - 2010

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IT - by the numbers

  • 155 servers
  • 250 virtual servers
  • 65 applications

INFORMATION TECHOLOGY - THE COLLEGE OF WILLIAM AND MARY - 2010

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IT - by the numbers

  • 5000+

telephone lines

  • 3000+

cable TV drops

INFORMATION TECHOLOGY - THE COLLEGE OF WILLIAM AND MARY - 2010

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Benchmark Comparison Educause Survey 08

INFORMATION TECHOLOGY - THE COLLEGE OF WILLIAM AND MARY - 2010

96 144 164 197 200 207 211 261 275 429 William and Mary Dartmouth Brown Miami University OH Vanderbilt University of Notre Dame Boston College University of Virginia Princeton University of North Carolina

Central IT Staffing

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Benchmark Comparison Educause Survey 08

INFORMATION TECHOLOGY - THE COLLEGE OF WILLIAM AND MARY - 2010

26 40 48 56 56 58 60 77 78 83

Princeton Dartmouth Brown Vanderbilt University

  • f Notre

Dame University

  • f North

Carolina Boston College William and Mary Miami University OH University

  • f Virginia

Students/IT Staff Member

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Benchmark Comparison Educause Survey 08

Centralized IT Staffing IT staff Student FTE Students/staff William and Mary 96 7428 77 Dartmouth 144 5780 40 Brown 164 7956 48 Miami University OH 197 15496 78 Vanderbilt 200 11354 56 University of Notre Dame 207 11650 56 Boston College 211 12778 60 University of Virginia 261 21748 83 Princeton 275 7261 26 University of North Carolina 429 24902 58

INFORMATION TECHOLOGY - THE COLLEGE OF WILLIAM AND MARY - 2010

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Benchmark Comparison Educause Survey 08

INFORMATION TECHOLOGY - THE COLLEGE OF WILLIAM AND MARY - 2010

$12 $25 $25 $31 $27 $34 $44 $39 $40 $76 William and Mary Dartmouth Brown University of Notre Dame Miami University OH Vanderbilt Princeton Boston College University of Virginia University of North Carolina

Central IT Budget

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Benchmark Comparison Educause Survey 08

INFORMATION TECHOLOGY - THE COLLEGE OF WILLIAM AND MARY - 2010 $1,665 $1,763 $1,832 $2,655 $2,972 $3,046 $3,059 $3,097 $4,427 $6,072

William and Mary Miami University OH University of Virginia University of Notre Dame Vanderbilt University of North Carolina Boston College Brown Dartmouth Princeton

Spend/Student

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Benchmark Comparison Educause Survey 08

INFORMATION TECHOLOGY - THE COLLEGE OF WILLIAM AND MARY - 2010

Centralized IT Funding IT Budget Student FTE Investment/student William and Mary $ 12,367,729 7428 $ 1,665 Dartmouth $ 25,592,000 5780 $ 4,427 Brown $ 24,642,080 7956 $ 3,097 University of Notre Dame $ 30,932,946 11650 $ 2,655 Miami University OH $ 27,331,692 15496 $ 1,763 Vanderbilt $ 33,750,000 11354 $ 2,972 Princeton $ 44,090,111 7261 $ 6,072 Boston College $ 39,096,900 12778 $ 3,059 University of Virginia $ 39,860,513 21748 $ 1,832 University of North Carolina $ 75,859,553 24902 $ 3,046

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Decentralized IT

INFORMATION TECHOLOGY - THE COLLEGE OF WILLIAM AND MARY - 2010

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Challenges

  • Space
  • Support “everything”
  • Complexity of academic technology
  • Capacity for new projects/services
  • WM strategic plan

INFORMATION TECHOLOGY - THE COLLEGE OF WILLIAM AND MARY - 2010

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INFORMATION TECHOLOGY - THE COLLEGE OF WILLIAM AND MARY - 2010