New contract KPI meeting hosted by Child and Family Focus SA (CAFFSA) 29 April 2019 Fiona Ward, Acting Chief Executive & Jennifer Browne, Chief Financial Officer Department for Child Protection
Acknowledgement of Country We would like to acknowledge this land that we meet on today is the traditional lands of the Kaurna people and that we respect their spiritual relationship with their country. We also acknowledge the Kaurna people as the custodians of the Adelaide region and that their cultural and heritage beliefs are still as important to the living Kaurna people today.
Item 1: 2019 Procurement and contracting timeline 1 July 2019 Quarter 1 payment for block funded agreements release date for executed contracts 16 May 2019 7 June 2019 21 June 2019 28 June 2019 30 June 2019 18 April 2019 By 9 May Executed Executed Updated draft Signed Contracts Example 2019 contracts contracts to executed by contracts contracts agreements & Draft provided to be returned SA Govt. returned to implemented contract contracts Service by Service delegate(s) Service content issued to Providers Providers (i.e. Minister, Providers available for Service CE, CFO) review on Providers Service using new Provider area agreement of webpage templates
Item 2: Performance Measurement Specification Tier 1 KPIs 24 Tier 1 KPIs for review and feedback 9 Business days to review (8 April 2019 – 22 April 2019) Most KPIs already in existing agreements Additional feedback Tier 1 survey open 29 April 2019 – midnight 1 May 2019 ( link to be emailed) Not all KPIs apply to all service types, only need to review those applicable = 13 General family based care KPIs 13 Specialist family based care KPIs 10 Respite KPIs 8 Residential Care KPIs 8 Supported Independent Living KPIs 7 Reunification KPIs
Item 2: Tier 1 KPIs feedback results - overview Based on the feedback received: 10 KPIs amended (e.g. change in target and/or description, consolidation) 9 KPIs where additional clarification provided (e.g. Clarification to provide response to queries raised) 3 KPIs removed from Tier 1 (e.g. Removed completely from measures or moved to Tier 2)
Item 2: Tier 1 KPIs feedback results – by KPI Ref Domain Description Target Level 1 Level 2 Level 3 Service Action / comment Threshold Threshold Threshold type Area SP1 Service Daily average occupancy during 100% >= 100% >= 95% and < < 95% GFBC Action: This measure will Delivery the reporting period (Percentage 100% SFBC be removed and all (%) of Placement nights actually placement utilisation Placement provided to DCP clients by the measurement captured total number of contracted through SP2 placement nights of service provider in the period) SP2 Service Placement utilisation (Placement 100% >=98% (FBC) >= 95% (FBC) < 95% (FBC) GFBC Action: Altered thresholds Delivery nights provided to DCP Clients) Of contract >= 95% (Non >= 85% (non < 85% (non Resp based on feedback during the reporting period minimum FBC) FBC) FBC) Resi (previously both set at Placement placement SFBC L1:100%, L2>=95%, L3 Target of contract of contract of contract SIL <95%) minimum minimum minimum Info comment : Reasons placement placement placement behind not meeting target target target targets to be considered & discussed as part of contract management meetings about performance. Service type key: FP : Family Preservation Resi : Residential Reu : Reunification SFBC : Specialist Family Based Care GFPBC : General Family Based Care Resp : Respite SCO : Specific Child Only SIL : Supported Independent Living
Item 2: Tier 1 KPIs feedback results – by KPI Ref Domain Description Target Level 1 Level 2 Level 3 Service Action / comment Threshold Threshold Threshold type Area SP3 Service % of Carer household reviews 100% 100% >= 95% and < < 95% GFBC Info comment: Reasons Delivery completed and submitted that 100% Resp behind not meeting were required to be undertaken SFBC targets to be considered & Carer during the reporting period discussed as part of contract management meetings about performance. SP4 Service % of Carer Assessments 100% 100% >= 95% and < < 95% GFBC Action: Amend target to Delivery submitted to Carer Registration 95% 95% 100% < 95% Resp 95% as per feedback within 5 months of Assessment >= 90% and < SFBC Recruitment Commencing during Reporting 95% Period SP5 Quality of Percentage of care concerns 100% 100% >= 95% and < < 95% GFBC Info comment : Response service actions and tasks allocated to 100% Resi timeframes will be part of service provider to address that Resp a discussion between DCP Incident are completed by service SFBC and Service Provider. provider within agreed SIL Service Providers will self timeframes during the reporting report on progress of period (Self-reported) agreed actions. FP : Family Preservation Resi : Residential Reu : Reunification SFBC : Specialist Family Based Care GFPBC : General Family Based Care Resp : Respite SCO : Specific Child Only SIL : Supported Independent Living
Item 2: Tier 1 KPIs feedback results – by KPI Ref Domain Description Target Level 1 Level 2 Level 3 Service Action / comment Threshold Threshold Threshold type Area SP6 Quality of % of Carer households with an 100% 100% >= 95% and < < 95% GFBC No action – agreed Service allocated placement support 100% Resp reasonable target worker on the last day of the SFBC Carer reporting period SP7 Quality of % of New Placement referrals 100% 100% >= 95% and < < 95% GFBC No action – agreed Service placed where carer household 100% SFBC reasonable target received face-to-face contact Carer from their Placement support worker within 7 days of placement commencing during the reporting period SP8 Quality of % of Carer households that have 100% 100% >= 95% and < < 95% GFBC No action – nil feedback Service received a face-to-face home 100% received visit by allocated Placement Carer support worker every eight weeks during the reporting period FP : Family Preservation Resi : Residential Reu : Reunification SFBC : Specialist Family Based Care GFPBC : General Family Based Care Resp : Respite SCO : Specific Child Only SIL : Supported Independent Living
Item 2: Tier 1 KPIs feedback results – by KPI Ref Domain Description Target Level 1 Level 2 Level 3 Service Action / comment Threshold Threshold Threshold type Area SP9 Quality of % of Carer households that have 100% 100% >= 95% and < < 95% SFBC Agreed reasonable target Service received a face-to-face home 100% Info comment: Measure visit by allocated placement only relates to home visits Carer support worker every two weeks and not other contacts. during the reporting period SP10 Quality of Placement support worker to 1:18 ratio <= 1:18 > 1:18 and <= > 1:19 GFBC No action – agreed Service active carer household ratio 1:19 Resp reasonable target /Percentage on the last day of SFBC Carer the reporting period SP11 Financial Total and unfunded variation in 0% 0% > 0% and <= >5% GFBC Agreed reasonable target viability net cost of service for reporting 5% Resi Action : Amend description. period as % Resp Info comment : This Financial Net cost of service as reported in SFBC measure applies to block viability quarterly acquittal is not in SIL funded agreements only. deficit (Budget v's actual The intent of the measure is expenditure) to identify budget overruns Block funded contracts ONLY (i.e. where expenses exceed block funded revenue) FP : Family Preservation Resi : Residential Reu : Reunification SFBC : Specialist Family Based Care GFPBC : General Family Based Care Resp : Respite SCO : Specific Child Only SIL : Supported Independent Living
Item 2: Tier 1 KPIs feedback results – by KPI Ref Domain Description Target Level 1 Level 2 Level 3 Service Action / comment Threshold Threshold Threshold type Area SP12 Compliance % of Active Carers and 100% 100% <100% GFBC Agreed reasonable target household members with a Resi Action: Amended Legislation current satisfactory DHS Child Resp description to reflect Related Employment Screening SCO active carers (CRES) Clearance and SFBC Background Check SIL Info comment : Additional background checks undertaken on all family based carers by DCP Carer Registration Unit as part of carer registration process SP13 Compliance % of staff employed in execution 100% 100% <100% GFBC Action: Measure of a DCP contract with a current Resi description amended to Legislation satisfactory DHS Child Related Resp reflect the fact that all staff Employment Screening (CRES) SCO associated with the Clearance SFBC delivery of a DCP contract SIL must have a CRES. FP : Family Preservation Resi : Residential Reu : Reunification SFBC : Specialist Family Based Care GFPBC : General Family Based Care Resp : Respite SCO : Specific Child Only SIL : Supported Independent Living
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