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Castlight Health
Investor Presentation J une 2020 (NY S E : C S LT)
Castlight Health Investor Presentation J une 2020 (NY S E : C S - - PowerPoint PPT Presentation
Castlight Health Investor Presentation J une 2020 (NY S E : C S LT) 1 S afe Harbor S tatement This presentation contains forward-looking statements within the meaning of the safe harbor provisions of the Private Securities Litigation
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Investor Presentation J une 2020 (NY S E : C S LT)
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S afe Harbor S tatement
This presentation contains forward-looking statements within the meaning of the “safe harbor” provisions of the Private Securities Litigation Reform Act of 1995 including, but not limited to, our trends, our strategies and the anticipated performance of our business, our guidance for the second half and full year of 2020, the current and future impacts of COVID-19 on our business, actions we have taken in response to COVID-19, our long-term outlook, expected AR R growth, our license agreement and relationship with Anthem, our executive leadership, cost savings efforts, impact of non-renewals, sales momentum and expected timing of sales cycles, future churn risk and future cash position. Forward-looking statements are subject to risks and uncertainties that may cause our actual activities or results to differ significantly from those expressed in any forward-looking statement, including risks set forth in our filings with the Securities and Exchange Commission. Statements contained herein are made as of or for the first fiscal quarter ended March 31, 2020. The information in the presentation is provided to you as of the dates indicated and we do not intend to update the information after its distribution, even in the event that the information becomes materially inaccurate, unless required by law. The guidance provided in this presentation is based on the statements made as of May 7, 2020 in connection with the release of
not reaffirming or providing any further guidance or updates on our performance now. Please refer to the risk factors included in
results to differ materially from those contained in our forward-looking statements, including in our Form 10-Q for the quarter ended March 31, 2020.
Non-GA A P Financial Meas ures
To supplement Castlight Health’s financial statements presented in accordance with generally accepted accounting principles (GAAP), we also use and provide investors and others with non-GAAP measures of certain components of financial performance, including non-GAAP gross profit and margin, non-GAAP operating expense, non-GAAP operating loss, non-GAAP net loss and non-GAAP net loss per share. Non-GAAP gross profit and margin, non-GAAP operating expense, non-GAAP operating loss, and non-GAAP net loss exclude stock-based compensation, goodwill impairment, certain legal expenses, amortization of intangibles, capitalization and amortization of internal-use software, and lease exit and related charges. We believe that these non-GAAP financial measures provide useful supplemental information to investors and others, facilitate the analysis
understanding of the company’s historical financial performance. These non-GAAP financial measures should be considered in addition to, not as a substitute for or in isolation from, measures prepared in accordance with GAAP. Further, these non-GAAP measures may differ from the non-GAAP information used by other companies, including peer companies, and therefore comparability may be limited. Castlight Health encourages investors and others to review the company’s financial information in its entirety and not rely on a single financial measure. We have provided a reconciliation of these non-GAAP financial measures to the most directly comparable GAAP measures, which is available in the appendix.
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A leading provider of health navigation solutions to employers and health plans Operating in a large and growing market driven by consumer adoption of digital healthcare and need for navigation solutions Launching new product offerings to expand market opportunity and better support customers and members (C are Guides) Mu Multiple ways to grow New management team bridges outside healthcare expertise with company experience Expect to approach cas h flow breakeven during 2H’2020
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Founded Employees Total Addressable Market Fortune 500 Companies Lives on the Platform Invested in the Platform Records in Data Asset Revenue FY2019
Our health navigation platform connects hundreds of health vendors, benefits resources, and plan designs into one comprehensive health and wellbeing experience. We guide individuals — based on their unique profile—to the best resources available to them, whether they are healthy, chronically ill, or actively seeking medical care. C astlight transforms the employee benefit experience into a deeply personalized, yet simple, guided one, empowering better-informed patient decisions to unlock better healthcare outcomes and maximizing return on healthcare investments.
2008 400+ 60+ ~20M $300+
3B + B + $143M $8B +
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Name Y ears at t C S L T Previous Experience
Maeve O’Meara C hief Executive Officer
Will Bondurant C hief Financial Officer
K eith Reynolds C hief C ommercial Officer
Ma Matt Mo Moran S VP of Corporate Development
J ayes h Patel S VP , Product and User Experience
Angel R os a S VP , Customer Experience
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S ingle experience for the complete health journey TODA Y 2010
High-Touch (C are Guides )
Omni- channel approach, with empathic human concierge guides and proactive outreach to users with identified gaps in car
Pers onalization
Predictive analytics, machine learning/AI based models, omni- channel, real time recommendations
Wellbeing
Challenges, content, mind/ body/wallet, global, social, incentives, coaching, screening
Ecos ys tem
Platform integration framework to enable rapid data sharing and user experience integration of best in breed partners
Behavioral Health
Guides employees to cost-efficient, effective, accessible behavioral health care
Trans parency
Medical, Rx, dental comparison, spend management, provider quality, network strategy, care planning tools
2015 2017 2018 2019 2016
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R evitalize direct-to to-employer bus ines s B road launch Cas tlight Care Guides Health plan growth strategy Optimize operating profile
Hired experienced Commercial leaders hip R eturn to innovation with Cas tlight Care Guides R enewed and strengthened Anthem partners hip Unified all solutions to a single tech stack
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Nutrition Program EA P Ma Maternity Ma Management Health Concierge Benefit Condition Ma Management Program Mental Wellbeing Program Cos t & quality trans parency Health S avings Account Financial Wellbeing Health Benefits
What doctor do I choos e?
How can I improve my lifes tyle behaviors ?
How can I save money
healthcare?
How do I know what benefits are available to me?
How can I get help with my condition?
Where should I go for my care?
Can I afford my care?
How can I manage stres s better?
73% of employees don't understand their
health benefits
70% prefer digital over in-person for a
portion of their healthcare solutions
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Castlight Care Guidance empowers employees to make better healthcare decisions, demystify available benefits, and engage in the right programs at the right time.
Comprehens ive health navigation helps employees manage health, whether they are healthy, managing a condition or actively seeking medical care. Improved health = savings for employee and employer.
Wellbeing Navigator engages entire employee populations to our Ecosystem of enterprise vendors you already offer, best-of-breed partners, and apps and wearables employees use every day.
S ingle experience for the complete health journey
Revitalize direct-to to- employer bus ines s
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34 Medical payors 10 Pharmacy Benefit Managers (PBMs) 16 Dental payors 15 Behavioral / EAP programs 113 Eligibility Vendors 60 Bank integrations 100+ distinct AP I integrations 150+ distinct single sign-on (S S O) integrations AI and machine learning S ingle stack architecture
Ecos ystem Vendor Medical Payors PB Ms Dental Payors Co Cons umer Trackers Enrollment Vendors Cu Cus tomer Vendors Us er Behavior HS A vendors Medical Claims Provider Directory Unit Prices Narrow Networks Accumulators Benefit Design Insurance card Pharmacy Claims Formularies Preventive Drug Lists Pharmacy Networks Adherence Alerts Insurance card Accumulators Dental Claims Dental Directory Prices Annual Accumulator Ortho Accumulator Program Actions completed Program completion Key results and
(e.g., biometrics, HS A balance) Fitness, sleep, or nutrition data Member Eligibility information (social, demographic, human info) Embedded registration enrollment integration Program Actions completed Program completion Key results and
S earch Pulse S urveys Goal selector Health Assessment Account Balances S S O
data points
| 1111 Eligibility file data (social, demographics ) Me Medical & Rx Claims Biometrics & Health Ris k As s es s ment Health Goals S earch, Page Vi Views , Etc.
Ingest Data AI/Machine Learning Models Applied Over 116 S egments Across 35 Categ ories in both Clinical Conditions and Health & Wellbeing S ourced from Claims, S earch History, E-file, Health Assessment, Health Goals, IBM Watson and Biometrics results Prioritize and S egment Users so they receive campaigns with the most relevant, timely mes s aging and content, based on their segmentation.
In App Recommendation s Targeted Emails
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* Limited integration available
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Revitalize direct-to to- employer bus ines s
Pers onalized home page provides key information and promotes relevant programs, benefits and services to the user Provider search res ults unique to us er, incorporating proprietary clinical quality score, cost, and the user’s health profile Machine-learning based pers onalization recommends relevant benefits or “next best action” to the user, updated daily Integration with dozens of ecos ys tem vendors to power health improvement and corporate wellness programs
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connect employees to the right benefits and care
modality—chat, telephone, or email
step in their healthcare journey
built on top of Castlight’s existing personalized data platform
Recent Accomplishments
Center of Excellence
manufacturer
support for customers and users impacted by COVID-19, with focus on vulnerable populations
Frequent Use Cases
R outed to the appropriate team member
Broadly launch Cas tlight Care Guides
High-touch, human service leveraging Castlight’s personalization engine to efficiently deliver assistance
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Health plan growth strategy
J anuary 1st, 2020
agreement
in AR R vs AR R at end of Q3 2019)
navigation solution for large employers and embedded navigation services for Anthem’s full commercial membership
R enewed & Expanded Anthem R elations hip
(>150m covered members)
regional health plans
leader who successfully sold technology to multiple health plans
to sign a second plan (in addition to Anthem)
platform, embedded transparency, personalization services, and clinical quality.
into a plan’s user experience allows us to meet the health plan where they are on their technology journey
Unlocking Health Plans as Growth Vector
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Tes t S ite Finder R is k Heat Ma Maps
Geographic distribution of populations at greatest risk of severe disease with COVID-19 infection and limited access to intensive care
members, customers, and users
be utilized to address the crisis and provide value to customers & Americans
employers in return-to-workplace and navigation in new world
COVID-19 R es pons e
COVID information in search & maps
initiatives (e.g., test site locations)
Powering New Partners
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Me Medical S pend R educed ~2% for low-risk members ~7% for high-risk members
Engage and Delight t
return rate in 2019, exceeding engagement rates of typical health apps that show an average retention rate
addition to a 4.7 App S tore rating across 2019, outperforming the average mobile app NP S of 30
Dr Drive Behavior Change
compared with only 25 percent of non-users.
quality scoring, we match employees with high-quality providers, resulting in 15 percent fewer inpatient days per year. Additionally, Castlight has reduced medical spending, including approximately 12 percent reduction in labs and imaging costs for those who search for care within the Castlight app.
and wellness solutions that are integrated into the Complete platform. 1
1 S pend reduction for Castlight Complete users utilizing both Care Guidance and Wellness features; excludes high-cost outliers (members with more than
$75k in annual medical claims cost incurred)
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“We wanted one message, one platform, one place to go. It worked: by by 6 months we had 88% registration with a 90% return rate.”
GE Appliances focused on one simple, meaningful incentive to launch Castlight to their salaried employees who elected Health Reimbursement Accounts (HR A). All adult health plan members were required to register for the program in order to receive HR A dollars. Building on 2019 success, GE Appliances added to their Castlight experience in 2020 with comprehensive wellbeing and enhanced personalization for employees.
all health benefits and services
awareness and engagement with available resources
campaign
pending registration of all adult health plan members
workflows of onsite healthcare teams and Anthem member touches
61% viewed a benefit program 89% opened a personalized
communication
75 Net Promoter S core 88% of targeted population registered
in the first 6 months
90% of registered users have
returned to the Castlight platform
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end 2020 with around $40m of cash
(1) 2020 Cash Outlook based on 2020 Q1 Results Press Release, dated May 7th 2020 (1)
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$35.5 $39.0 1Q19 1Q20
R evenue
63.3% 65.1% 1Q19 1Q20
Non-G AAP Gross Margin
1Q19 1Q20
Non-G AAP Operating Loss
Annualized Recurring Revenue (A R R )
continue contracting
Optimize
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Financial Highlights
business model
margin profile
$229 29 Mi Million of non- cancellable e backlog (1)
(1) As of March 31, 2020
27% 23% 11% 10% 8% 6% 15% Telecomm Manufacturing Healthcare Finance Retail Consumer Packaged Goods Other
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Cas h* as of Ma March 31, , 2020
2H 2H 2020 Outlook
* Cash, cash equivalents and marketable securities
Expect to end 2020 2020 with around $40 0 million in cas h*
(1) Based on 2020 Q1 Results Press Release, dated May 7th 2020 (1)
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GAAP R evenue $127mm – $135mm Non-G AAP Operating Income/(Loss) ($17)mm – ($24)mm Non-G AAP EP S ($0.11) – ($0.16) Weighted Avg. S hares Outstanding 150mm – 151mm Cash Used in Operations ($12)mm – ($20)mm
(1) 2020 Outlook based on 2020 Q1 Results Press Release, dated May 7th 2020 (1)
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Three Months Ended March 31, 2020 December 31, 2019 March 31, 2019 Gross profit: GAAP gross profit subscription $ 28,151 $ 25,573 $ 25,640 Stock-based compensation 169 179 219 Amortization of internal-use software 26 — — Amortization of intangibles 530 530 587 Non-GAAP gross profit subscription $ 28,876 $ 26,282 $ 26,446 GAAP gross margin subscription 73.3 % 73.6 % 75.8 % Non-GAAP gross margin subscription 75.2 % 75.7 % 78.2 % GAAP gross loss professional services $ (3,579) $ (5,426) $ (4,260) Stock-based compensation 116 216 265 Non-GAAP gross loss professional services $ (3,463) $ (5,210) $ (3,995) GAAP gross margin professional services (541) % (315) % (253) % Non-GAAP gross margin professional services (523) % (302) % (237) % GAAP gross profit $ 24,572 $ 20,147 $ 21,380 Impact of non-GAAP adjustments 841 925 1,071 Non-GAAP gross profit $ 25,413 $ 21,072 $ 22,451 GAAP gross margin 62.9 % 55.3 % 60.2 % Non-GAAP gross margin 65.1 % 57.8 % 63.3 %
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Three Months Ended March 31, 2020 December 31, 2019 March 31, 2019 Operating expense: GAAP sales and marketing $ 10,472 $ 10,664 $ 9,215 Stock-based compensation (672) (175) (627) Amortization of intangibles (528) (529) (272) Non-GAAP sales and marketing $ 9,272 $ 9,960 $ 8,316 GAAP research and development $ 13,822 $ 14,487 $ 15,725 Stock-based compensation (1,163) (1,369) (1,704) Certain legal expenses 191 — (191) Capitalization of internally developed software 21 80 — Non-GAAP research and development $ 12,871 $ 13,198 $ 13,830 GAAP general and administrative $ 6,576 7,238 $ 7,293 Stock-based compensation (1,066) (1,217) (1,162) Amortization of intangibles (17) (16) (17) Certain legal expenses — — (533) Non-GAAP general and administrative $ 5,493 $ 6,005 $ 5,581 GAAP goodwill impairment $ 50,300 $ — $ — Goodwill impairment (50,300) — — Non-GAAP goodwill impairment $ — $ — $ — GAAP operating expense $ 81,170 $ 32,389 $ 32,233 Impact of non-GAAP adjustments (53,534) (3,226) (4,506) Non-GAAP operating expense $ 27,636 $ 29,163 $ 27,727
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Three Months Ended March 31, 2020 December 31, 2019 March 31, 2019 Operating loss: GAAP operating loss $ (56,598) $ (12,242) $ (10,853) Impact of non-GAAP adjustments 54,375 4,151 5,577 Non-GAAP operating loss $ (2,223) $ (8,091) $ (5,276) Net loss and net loss per share: GAAP net loss $ (56,335) $ (11,746) $ (10,539) Total pre-tax impact of non-GAAP adjustments 54,375 4,151 5,577 Non-GAAP net loss $ (1,960) $ (7,595) $ (4,962) GAAP net loss per share, basic and diluted $ (0.38) $ (0.08) $ (0.07) Non-GAAP net loss per share, basic and diluted $ (0.01) $ (0.05) $ (0.03) Shares used in basic and diluted net loss per share computation 148,872 147,359 143,000