Castlight Health Investor Presentation J une 2020 (NY S E : C S - - PowerPoint PPT Presentation

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Castlight Health Investor Presentation J une 2020 (NY S E : C S - - PowerPoint PPT Presentation

Castlight Health Investor Presentation J une 2020 (NY S E : C S LT) 1 S afe Harbor S tatement This presentation contains forward-looking statements within the meaning of the safe harbor provisions of the Private Securities Litigation


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Castlight Health

Investor Presentation J une 2020 (NY S E : C S LT)

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S afe Harbor S tatement

This presentation contains forward-looking statements within the meaning of the “safe harbor” provisions of the Private Securities Litigation Reform Act of 1995 including, but not limited to, our trends, our strategies and the anticipated performance of our business, our guidance for the second half and full year of 2020, the current and future impacts of COVID-19 on our business, actions we have taken in response to COVID-19, our long-term outlook, expected AR R growth, our license agreement and relationship with Anthem, our executive leadership, cost savings efforts, impact of non-renewals, sales momentum and expected timing of sales cycles, future churn risk and future cash position. Forward-looking statements are subject to risks and uncertainties that may cause our actual activities or results to differ significantly from those expressed in any forward-looking statement, including risks set forth in our filings with the Securities and Exchange Commission. Statements contained herein are made as of or for the first fiscal quarter ended March 31, 2020. The information in the presentation is provided to you as of the dates indicated and we do not intend to update the information after its distribution, even in the event that the information becomes materially inaccurate, unless required by law. The guidance provided in this presentation is based on the statements made as of May 7, 2020 in connection with the release of

  • ur earnings results for the quarter ended March 31, 2020 and reflect management’s views and expectations at that time. We are

not reaffirming or providing any further guidance or updates on our performance now. Please refer to the risk factors included in

  • ur filings with the Securities and Exchange Commission for discussion of important factors that may cause actual events or

results to differ materially from those contained in our forward-looking statements, including in our Form 10-Q for the quarter ended March 31, 2020.

Non-GA A P Financial Meas ures

To supplement Castlight Health’s financial statements presented in accordance with generally accepted accounting principles (GAAP), we also use and provide investors and others with non-GAAP measures of certain components of financial performance, including non-GAAP gross profit and margin, non-GAAP operating expense, non-GAAP operating loss, non-GAAP net loss and non-GAAP net loss per share. Non-GAAP gross profit and margin, non-GAAP operating expense, non-GAAP operating loss, and non-GAAP net loss exclude stock-based compensation, goodwill impairment, certain legal expenses, amortization of intangibles, capitalization and amortization of internal-use software, and lease exit and related charges. We believe that these non-GAAP financial measures provide useful supplemental information to investors and others, facilitate the analysis

  • f the company’s core operating results and comparison of operating results across reporting periods, and can help enhance overall

understanding of the company’s historical financial performance. These non-GAAP financial measures should be considered in addition to, not as a substitute for or in isolation from, measures prepared in accordance with GAAP. Further, these non-GAAP measures may differ from the non-GAAP information used by other companies, including peer companies, and therefore comparability may be limited. Castlight Health encourages investors and others to review the company’s financial information in its entirety and not rely on a single financial measure. We have provided a reconciliation of these non-GAAP financial measures to the most directly comparable GAAP measures, which is available in the appendix.

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Investment Highlights

A leading provider of health navigation solutions to employers and health plans Operating in a large and growing market driven by consumer adoption of digital healthcare and need for navigation solutions Launching new product offerings to expand market opportunity and better support customers and members (C are Guides) Mu Multiple ways to grow New management team bridges outside healthcare expertise with company experience Expect to approach cas h flow breakeven during 2H’2020

  • Employers
  • Health plans
  • C OVID-19 related
  • New solutions
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Castlight at a Glance

Founded Employees Total Addressable Market Fortune 500 Companies Lives on the Platform Invested in the Platform Records in Data Asset Revenue FY2019

Our health navigation platform connects hundreds of health vendors, benefits resources, and plan designs into one comprehensive health and wellbeing experience. We guide individuals — based on their unique profile—to the best resources available to them, whether they are healthy, chronically ill, or actively seeking medical care. C astlight transforms the employee benefit experience into a deeply personalized, yet simple, guided one, empowering better-informed patient decisions to unlock better healthcare outcomes and maximizing return on healthcare investments.

2008 400+ 60+ ~20M $300+

3B + B + $143M $8B +

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Senior Management combines company + healthcare experience

Name Y ears at t C S L T Previous Experience

Maeve O’Meara C hief Executive Officer

10 10

Will Bondurant C hief Financial Officer

7

K eith Reynolds C hief C ommercial Officer

<1 <1

Ma Matt Mo Moran S VP of Corporate Development

<1 <1

J ayes h Patel S VP , Product and User Experience

9

Angel R os a S VP , Customer Experience

<1 <1

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A decade of innovation

S ingle experience for the complete health journey TODA Y 2010

High-Touch (C are Guides )

Omni- channel approach, with empathic human concierge guides and proactive outreach to users with identified gaps in car

Pers onalization

Predictive analytics, machine learning/AI based models, omni- channel, real time recommendations

Wellbeing

Challenges, content, mind/ body/wallet, global, social, incentives, coaching, screening

Ecos ys tem

Platform integration framework to enable rapid data sharing and user experience integration of best in breed partners

Behavioral Health

Guides employees to cost-efficient, effective, accessible behavioral health care

Trans parency

Medical, Rx, dental comparison, spend management, provider quality, network strategy, care planning tools

2015 2017 2018 2019 2016

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Strategic Priorities Update

R evitalize direct-to to-employer bus ines s B road launch Cas tlight Care Guides Health plan growth strategy Optimize operating profile

2020 Priorities

Hired experienced Commercial leaders hip R eturn to innovation with Cas tlight Care Guides R enewed and strengthened Anthem partners hip Unified all solutions to a single tech stack

2019 Accomplis hments

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Health Benefits are Challenging to Navigate

Nutrition Program EA P Ma Maternity Ma Management Health Concierge Benefit Condition Ma Management Program Mental Wellbeing Program Cos t & quality trans parency Health S avings Account Financial Wellbeing Health Benefits

?

? ?

What doctor do I choos e?

?

How can I improve my lifes tyle behaviors ?

?

How can I save money

  • n

healthcare?

?

How do I know what benefits are available to me?

?

How can I get help with my condition?

?

Where should I go for my care?

?

Can I afford my care?

?

How can I manage stres s better?

?

73% of employees don't understand their

health benefits

70% prefer digital over in-person for a

portion of their healthcare solutions

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Castlight Complete Solution

Care Guidance Navigator

Castlight Care Guidance empowers employees to make better healthcare decisions, demystify available benefits, and engage in the right programs at the right time.

  • Guide to the bes t care option
  • Clarity of provider cos t and clinical quality
  • Reduce overall medical spend

Wellbeing Navigator

Comprehens ive health navigation helps employees manage health, whether they are healthy, managing a condition or actively seeking medical care. Improved health = savings for employee and employer.

  • One central hub for all health benefits
  • Data-driven, personalized user experience
  • Highly configurable and company-specific

Wellbeing Navigator engages entire employee populations to our Ecosystem of enterprise vendors you already offer, best-of-breed partners, and apps and wearables employees use every day.

  • Claims -driven pers onalization
  • S us tain employee engag ement
  • Deep integration for a seamles s experience

S ingle experience for the complete health journey

Revitalize direct-to to- employer bus ines s

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Powered by Data Aggregation & Integration at Scale

34 Medical payors 10 Pharmacy Benefit Managers (PBMs) 16 Dental payors 15 Behavioral / EAP programs 113 Eligibility Vendors 60 Bank integrations 100+ distinct AP I integrations 150+ distinct single sign-on (S S O) integrations AI and machine learning S ingle stack architecture

Ecos ystem Vendor Medical Payors PB Ms Dental Payors Co Cons umer Trackers Enrollment Vendors Cu Cus tomer Vendors Us er Behavior HS A vendors Medical Claims Provider Directory Unit Prices Narrow Networks Accumulators Benefit Design Insurance card Pharmacy Claims Formularies Preventive Drug Lists Pharmacy Networks Adherence Alerts Insurance card Accumulators Dental Claims Dental Directory Prices Annual Accumulator Ortho Accumulator Program Actions completed Program completion Key results and

  • utcomes

(e.g., biometrics, HS A balance) Fitness, sleep, or nutrition data Member Eligibility information (social, demographic, human info) Embedded registration enrollment integration Program Actions completed Program completion Key results and

  • utcomes

S earch Pulse S urveys Goal selector Health Assessment Account Balances S S O

3B+

data points

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| 1111 Eligibility file data (social, demographics ) Me Medical & Rx Claims Biometrics & Health Ris k As s es s ment Health Goals S earch, Page Vi Views , Etc.

Ingest Data AI/Machine Learning Models Applied Over 116 S egments Across 35 Categ ories in both Clinical Conditions and Health & Wellbeing S ourced from Claims, S earch History, E-file, Health Assessment, Health Goals, IBM Watson and Biometrics results Prioritize and S egment Users so they receive campaigns with the most relevant, timely mes s aging and content, based on their segmentation.

In App Recommendation s Targeted Emails

Data Asset Drives Personalization

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Recommendations drive engagement with pre-integrated ecosystem vendors

* Limited integration available

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Revitalize direct-to to- employer bus ines s

Pers onalized home page provides key information and promotes relevant programs, benefits and services to the user Provider search res ults unique to us er, incorporating proprietary clinical quality score, cost, and the user’s health profile Machine-learning based pers onalization recommends relevant benefits or “next best action” to the user, updated daily Integration with dozens of ecos ys tem vendors to power health improvement and corporate wellness programs

Castlight Complete Solution

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Castlight Care Guides

  • Offers one-to-one live support to

connect employees to the right benefits and care

  • E ngages users through their preferred

modality—chat, telephone, or email

  • S teers employees to the best next

step in their healthcare journey

  • S calable and fully integrated service

built on top of Castlight’s existing personalized data platform

Recent Accomplishments

  • Completed S alt Lake City Customer

Center of Excellence

  • Launched initial customer, a large

manufacturer

  • Quickly developed Care Guides

support for customers and users impacted by COVID-19, with focus on vulnerable populations

Frequent Use Cases

  • Am I being overcharged?
  • How do I pay for my specialty drug?
  • How do I best manage my chronic condition?

R outed to the appropriate team member

  • S upport
  • Clinical
  • Nursing

Broadly launch Cas tlight Care Guides

High-touch, human service leveraging Castlight’s personalization engine to efficiently deliver assistance

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Health plan growth strategy

Health Plan Strategy Expands Market Opportunity

  • S igned October 2019, effective

J anuary 1st, 2020

  • $168M total contract value, 30-month

agreement

  • E xpands relationship (~20% increase

in AR R vs AR R at end of Q3 2019)

  • Products include white-labeled health

navigation solution for large employers and embedded navigation services for Anthem’s full commercial membership

  • Proof point for health plan market

R enewed & Expanded Anthem R elations hip

  • Approximately 100 health plans worth pursuing

(>150m covered members)

  • National plans, Blue Cross Blue Shield plans, and

regional health plans

  • Hired health plan sales team in Q3 2019, with

leader who successfully sold technology to multiple health plans

  • Expect 12 to 18-month sales cycles; 2020 goal

to sign a second plan (in addition to Anthem)

  • Offerings include white-labeled full navigation

platform, embedded transparency, personalization services, and clinical quality.

  • White-label plus ability to embed functionality

into a plan’s user experience allows us to meet the health plan where they are on their technology journey

Unlocking Health Plans as Growth Vector

+

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COVID response demonstrates innovative thinking, nimble execution, and ability to partner

Tes t S ite Finder R is k Heat Ma Maps

Geographic distribution of populations at greatest risk of severe disease with COVID-19 infection and limited access to intensive care

  • R eacted quickly and nimbly to support our team

members, customers, and users

  • Identified areas where Castlight solutions could

be utilized to address the crisis and provide value to customers & Americans

  • Launched Working Well product to support

employers in return-to-workplace and navigation in new world

COVID-19 R es pons e

  • Multiple S tate Health Departments (e.g., S tate
  • f NY, MI, NC, etc.) embedding test site finder
  • Big tech (e.g., Google) utilizing data to power

COVID information in search & maps

  • PBM & R etailers using data to inform COVID

initiatives (e.g., test site locations)

Powering New Partners

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Me Medical S pend R educed ~2% for low-risk members ~7% for high-risk members

Engagement Produces Results

2-3x R OI

Engage and Delight t

  • Platform engagement: Complete had a 61 percent subscriber registration rate and a 38 percent monthly

return rate in 2019, exceeding engagement rates of typical health apps that show an average retention rate

  • f just 15 percent after only 30 days
  • Employee experience: The Castlight Complete mobile app has a Net Promoter S core (NP S ) of 75, in

addition to a 4.7 App S tore rating across 2019, outperforming the average mobile app NP S of 30

Dr Drive Behavior Change

  • Appropriate care: 38 percent of registered Castlight users had a preventive office visit over 2019

compared with only 25 percent of non-users.

  • High-value provider: Employees using Complete received care in an emergency room 25 percent less
  • ften than non-users after being directed to more appropriate care options. Through Castlight's proprietary

quality scoring, we match employees with high-quality providers, resulting in 15 percent fewer inpatient days per year. Additionally, Castlight has reduced medical spending, including approximately 12 percent reduction in labs and imaging costs for those who search for care within the Castlight app.

  • Program utilization: Complete achieved 1.4 to 2.4 times higher engagement in employer-offered health

and wellness solutions that are integrated into the Complete platform. 1

1 S pend reduction for Castlight Complete users utilizing both Care Guidance and Wellness features; excludes high-cost outliers (members with more than

$75k in annual medical claims cost incurred)

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“We wanted one message, one platform, one place to go. It worked: by by 6 months we had 88% registration with a 90% return rate.”

GE Appliances focused on one simple, meaningful incentive to launch Castlight to their salaried employees who elected Health Reimbursement Accounts (HR A). All adult health plan members were required to register for the program in order to receive HR A dollars. Building on 2019 success, GE Appliances added to their Castlight experience in 2020 with comprehensive wellbeing and enhanced personalization for employees.

  • One-stop platform for

all health benefits and services​

  • Increase member

awareness and engagement with available resources​

  • One consistent, constantly repeated,
  • mnichannel​ communication

campaign

  • 100% of HR A account funding at risk

pending registration​ of all adult health plan members

  • Embed program registration in

workflows of onsite​ healthcare teams and Anthem member touches

Goals Strategies Results

61% viewed a benefit program 89% opened a personalized

communication

75 Net Promoter S core 88% of targeted population registered

in the first 6 months

90% of registered users have

returned to the Castlight platform

Case Study

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Financial Overview

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Financial Highlights

  • PMPM-based business model selling to employers and health plans
  • Highly visible and recurring revenue
  • Multi-year, non-cancellable contracts
  • Favorable S aaS -based gross margin profile
  • Stable balance sheet, after cost structure measures in 1Q20
  • E xpect to approach cash flow breakeven during 2H’20, expect to

end 2020 with around $40m of cash

(1) 2020 Cash Outlook based on 2020 Q1 Results Press Release, dated May 7th 2020 (1)

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1Q’20 Results

$35.5 $39.0 1Q19 1Q20

R evenue

63.3% 65.1% 1Q19 1Q20

Non-G AAP Gross Margin

  • $5.3
  • $2.2

1Q19 1Q20

Non-G AAP Operating Loss

Annualized Recurring Revenue (A R R )

  • $142.4 million as of 3/31/20
  • 3% sequential decline, reflecting churn and a couple of deals that did not close in 1Q20 but which

continue contracting

  • 75%+ of total AR R is on Castlight Complete or Anthem

Optimize

  • perating profile
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Diverse Customer Base with Durable Revenue Model

Financial Highlights

  • High-recurring PMPM-based

business model

  • Multi-year contracts
  • Favorable S aaS -based gross

margin profile

$229 29 Mi Million of non- cancellable e backlog (1)

(1) As of March 31, 2020

27% 23% 11% 10% 8% 6% 15% Telecomm Manufacturing Healthcare Finance Retail Consumer Packaged Goods Other

1Q20 20 AR R by Indus try

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$4 $44 million

Cash Metrics

Cas h* as of Ma March 31, , 2020

Approach cas h-flow breakeven

2H 2H 2020 Outlook

* Cash, cash equivalents and marketable securities

Expect to end 2020 2020 with around $40 0 million in cas h*

(1) Based on 2020 Q1 Results Press Release, dated May 7th 2020 (1)

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2020 Outlook

GAAP R evenue $127mm – $135mm Non-G AAP Operating Income/(Loss) ($17)mm – ($24)mm Non-G AAP EP S ($0.11) – ($0.16) Weighted Avg. S hares Outstanding 150mm – 151mm Cash Used in Operations ($12)mm – ($20)mm

(1) 2020 Outlook based on 2020 Q1 Results Press Release, dated May 7th 2020 (1)

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Appendix

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GAAP to Non-GAAP Reconciliation: Gross profit

Three Months Ended March 31, 2020 December 31, 2019 March 31, 2019 Gross profit: GAAP gross profit subscription $ 28,151 $ 25,573 $ 25,640 Stock-based compensation 169 179 219 Amortization of internal-use software 26 — — Amortization of intangibles 530 530 587 Non-GAAP gross profit subscription $ 28,876 $ 26,282 $ 26,446 GAAP gross margin subscription 73.3 % 73.6 % 75.8 % Non-GAAP gross margin subscription 75.2 % 75.7 % 78.2 % GAAP gross loss professional services $ (3,579) $ (5,426) $ (4,260) Stock-based compensation 116 216 265 Non-GAAP gross loss professional services $ (3,463) $ (5,210) $ (3,995) GAAP gross margin professional services (541) % (315) % (253) % Non-GAAP gross margin professional services (523) % (302) % (237) % GAAP gross profit $ 24,572 $ 20,147 $ 21,380 Impact of non-GAAP adjustments 841 925 1,071 Non-GAAP gross profit $ 25,413 $ 21,072 $ 22,451 GAAP gross margin 62.9 % 55.3 % 60.2 % Non-GAAP gross margin 65.1 % 57.8 % 63.3 %

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GAAP to Non-GAAP Reconciliation: Operating Expense

Three Months Ended March 31, 2020 December 31, 2019 March 31, 2019 Operating expense: GAAP sales and marketing $ 10,472 $ 10,664 $ 9,215 Stock-based compensation (672) (175) (627) Amortization of intangibles (528) (529) (272) Non-GAAP sales and marketing $ 9,272 $ 9,960 $ 8,316 GAAP research and development $ 13,822 $ 14,487 $ 15,725 Stock-based compensation (1,163) (1,369) (1,704) Certain legal expenses 191 — (191) Capitalization of internally developed software 21 80 — Non-GAAP research and development $ 12,871 $ 13,198 $ 13,830 GAAP general and administrative $ 6,576 7,238 $ 7,293 Stock-based compensation (1,066) (1,217) (1,162) Amortization of intangibles (17) (16) (17) Certain legal expenses — — (533) Non-GAAP general and administrative $ 5,493 $ 6,005 $ 5,581 GAAP goodwill impairment $ 50,300 $ — $ — Goodwill impairment (50,300) — — Non-GAAP goodwill impairment $ — $ — $ — GAAP operating expense $ 81,170 $ 32,389 $ 32,233 Impact of non-GAAP adjustments (53,534) (3,226) (4,506) Non-GAAP operating expense $ 27,636 $ 29,163 $ 27,727

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GAAP to Non-GAAP Reconciliation: Operating loss

Three Months Ended March 31, 2020 December 31, 2019 March 31, 2019 Operating loss: GAAP operating loss $ (56,598) $ (12,242) $ (10,853) Impact of non-GAAP adjustments 54,375 4,151 5,577 Non-GAAP operating loss $ (2,223) $ (8,091) $ (5,276) Net loss and net loss per share: GAAP net loss $ (56,335) $ (11,746) $ (10,539) Total pre-tax impact of non-GAAP adjustments 54,375 4,151 5,577 Non-GAAP net loss $ (1,960) $ (7,595) $ (4,962) GAAP net loss per share, basic and diluted $ (0.38) $ (0.08) $ (0.07) Non-GAAP net loss per share, basic and diluted $ (0.01) $ (0.05) $ (0.03) Shares used in basic and diluted net loss per share computation 148,872 147,359 143,000