SLIDE 1
Caltrain Mobile
Citizens Advisory Committee June 20, 2018
Agenda Item 7
Agenda
- Background
- Mobile Ticket Statistics
- Next Phase
- Q&A
2
Caltrain Mobile Citizens Advisory Committee June 20, 2018 Agenda - - PowerPoint PPT Presentation
Caltrain Mobile Citizens Advisory Committee June 20, 2018 Agenda - - PowerPoint PPT Presentation
Caltrain Mobile Citizens Advisory Committee June 20, 2018 Agenda Item 7 Agenda Background Mobile Ticket Statistics Next Phase Q&A 2 Background Goal: offload ticket machine users and improve customer experience
SLIDE 2
SLIDE 3
Background
- Goal: offload ticket machine users and
improve customer experience
- Contract awarded to moovel North
America (Jan. 2017)
- Caltrain Mobile launched February 2018
- Target audience - occasional riders
3
SLIDE 4
Background (cont’d)
- Current features
- Mobile Ticket
- Adult and Eligible Discount (Senior,
Disable, Medicare and Youth) categories
- One-way, Day Pass and Zone Upgrade
- In-app links to Muni and VTA mobile apps
4
SLIDE 5
Mobile Ticket Statistics
- Daily sales performance
5
SLIDE 6
Mobile Ticket Statistics (cont’d)
- Weekly Performance
6
SLIDE 7
Mobile Ticket Statistics (cont’d)
- One-way & Day Pass Sales
7
SLIDE 8
Next Phase
- moovel platform upgrade
- Trip-planning and real-time train
arrival/departure – target roll out at the end of 2018
- Apple/Android Pay – fall 2018
- Daily Parking – TBD – currently reviewing
requirements
8
SLIDE 9
Q&A Thank you! Christiane Kwok Manager, Market Research & Development kwokc@samtrans.com
9