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CalACT Fall Conference September, 2010 Santa Barbara, California - - PowerPoint PPT Presentation
CalACT Fall Conference September, 2010 Santa Barbara, California - - PowerPoint PPT Presentation
CalACT Fall Conference September, 2010 Santa Barbara, California California Coordination At Its Best Mobility Management? CTSA? Human Service Transportation Coordination? Whats it all about?? Emphasis on Management Websters
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Emphasis on Management
Webster’s Dictionary: Manage: “to handle or direct with a degree of skill…..” “to alter by manipulation….” Management: “judicious use of means to accomplish an end….”
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Proactive Management
Tom Peters, Thriving on Chaos, 5 Areas of Management: 1) An obsession with responsiveness to customers. 2) Constant innovation in all areas of the firm [community] 3) Partnership – the wholesale participation of and gain sharing with all people connected with the organization
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Tom Peters, Thriving on Chaos, 5 Areas of Management (continued): 4) Leadership that loves change and instills and shares an inspiring vision 5) Control by means of simple support systems aimed at measuring the “right stufg” for today’s environment
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Setting the Stage
Modest Beginnings
- Paratransit Inc. started with 2 buses and a leased
gas station
- Growth stems from success
- Success gets you a place at the table
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Spreading the Word
Innovative Paradigms Current Coordination/ Mobility Management Projects
- Assisting in establishment of new CTSA in San
Bernardino (incorporation filed September 22!)
- Designated the CTSA for Stanislaus County
- Subrecipient Agreement to serve as the Mobility
Management Center in Honolulu, Hawaii
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Mobility Management
Resource Management
- Financial resources
- Physical resources (equipment, facilities, tools,
etc.)
- Human resources
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Mobility Management
Demand Management
- Actively pursue effjciency or other goals
- Direct demand to the most effjcient, lowest cost,
highest quality service mode
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Mobility Management
Information Management
- Serve as a central point of information regarding
services and options
- Use technology to manage allocation of resources,
maximize effjciency
- Serve as central clearing house for various services
including grants
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Resource Management
Paratransit Inc.
- Uses TDA Article 4.5, local Measure A sales tax in
partner projects
- Enters into cost sharing agreements with human
service agencies to maximize their efgectiveness
- Creatively combines transportation funds with other
resources to implement projects
- Agency on Aging funds
- Regional Center funds
- Foundation or other agency sources
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Resource Management
San Bernardino Associated Governments
- Uses local Measure I sales tax as the basis for creating
a CTSA (Valley Transportation Services)
- Exploring cost sharing agreements with human service
agencies to maximize their efgectiveness
- Exploring transportation funds from other resources to
implement projects
- Agency on Aging funds
- Regional Center funds
- Cities
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Resource Management
Stanislaus Council of Governments
- Used TDA to establish a new CTSA
- Supported use of those funds to match JARC and New
Freedom to establish a Mobility Management program for the Modesto urban area
- Anticipating JARC and New Freedom funds for rural and
small urban portions of the County
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Resource Management
Honolulu, Hawaii
- Used City transportation funds to match New Freedom
to establish an Agency Trips program
- Facilitated partnership to create service for a complex
- f homeless shelters using JARC and funding from
State agencies
- Used City funds to match JARC and New Freedom to
establish a large Mobility Management project
- Facilitated use of Agency on Aging funds to match New
Freedom for a community shuttle
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Demand Management
Paratransit, Inc.
- Actively manages the distribution of ADA subscription
trips
- Actively manages travel training to open mobility
- ptions for individuals who are capable
- Distributes demand among multiple providers
(community agencies, taxi companies)
- Operates call center stafged by volunteers to manage
individual service requests
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Demand Management
San Joaquin RTD
- Established Agency Trips program with United Cerebral
Palsy to move trips ofg of ADA paratransit
- Actively manages travel training to open mobility
- ptions for individuals who are capable
- Operates One Stop Shop call center to manage
individual service requests
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Demand Management
Honolulu, Hawaii
- Actively solicited agencies to participate in grant
funded projects to redirect demand
- Ofgers technical assistance to agencies submitting
grant applications
- Coordinates demand management efgorts with the ADA
paratransit operator
- Used Agency Trips model to provide capacity mandated
by FTA ADA Compliance Audit
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Information Management
Sample Projects
- Federal grant requirements:
- Community agency travel training applicants folded
into Mobility Management Center agreement to simplify federal reporting, grant management [Honolulu]
- Travel training referral clearing house:
- Developing a referral process to send travel training
applicants to multiple agencies in the community [Honolulu]
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