BUS ALLIANCE PERFORMANCE UPDATE MERSEYTRAVEL COMMITTEE 5 TH JANUARY - - PowerPoint PPT Presentation

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BUS ALLIANCE PERFORMANCE UPDATE MERSEYTRAVEL COMMITTEE 5 TH JANUARY - - PowerPoint PPT Presentation

Jun 13, 2023 123 likes •299 views

BUS ALLIANCE PERFORMANCE UPDATE MERSEYTRAVEL COMMITTEE 5 TH JANUARY 2017 Bus Alliance aims and objectives For Merseytravel, bus operators and the City Region to align behind common goals and work together to drive social and economic

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SLIDE 1

BUS ALLIANCE PERFORMANCE UPDATE MERSEYTRAVEL COMMITTEE 5TH JANUARY 2017

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SLIDE 2

Bus Alliance – aims and objectives

For Merseytravel, bus operators and the City Region to align behind common goals and work together to drive social and economic growth for the LCR Aims:

To grow fare paying patronage To quickly and significantly improve the experience for bus customers

Outcomes:

10% fare paying passenger growth Industry leading customer satisfaction levels Reduction in cost of the supported bus service

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SLIDE 3

Bus Alliance: Bus Strategy Delivery Arm

Bus Strategy

New Bus Strategy adopted by LCR Combined Authority in April 2016 Part of a multi-modal approach – new strategies for Bus, Rail, Ferry & the emerging tunnel strategy Bus Alliance developed in support of the Bus Strategy

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SLIDE 4

Headline Achievements So Far (2016/17)

  • Joint Working Implemented
  • Formally Constituted Enhanced Governance & Wider Joint

Partnership Working Arrangements Put In Place & Working

  • Joint Investment Delivered
  • 2016/17 Investment Of £30.5 Million On Target For Delivery
  • Savings Secured
  • On Target To Deliver Cumulative Ongoing Net Savings Of £5 Million

By March 2018

  • Demonstrable / Measurable Service Improvement Process Put In Place
  • Performance Management Framework – Monitored Milestones On

Target For Delivery

  • 2017/18 Annual Business Planning Process Commenced
  • To Secure Further Continuous Measurable Service Improvement In

Respect To Both Quality & Cost

  • Proposed Joint Investment Plan Initiatives On Target For Formal

Approval In March 2017

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SLIDE 5

Bus Al l i ance: Partnershi p Worki ng Structure

Stakeholder Board Joint Alliance Board Programme Board TAG 6 x Servicestreams

(1) Network Design (2) Customer Development & Growth (3) Reliability & Punctuality (4) Customer Experience On – Bus (5) Customer Experience Off-Bus (6) Smart Ticketing

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SLIDE 6

Wider Joint Partnership Working P ut I n P lace Alliance Partner Membership

Elected Members

  • Cllr Rob Polhill, Chair of Alliance

Stakeholder Board

  • Cllr Liam Robinson, Vice Chair of the

Alliance Stakeholder Board

  • Cllr Ron Abbey, Merseytravel Committee

Lead for Bus

Senior Management

  • Frank Rogers, Merseytravel, Chair of the

alliance Programme Board (Lead Officer for Transport for LCR)

  • Kevin O’Connor, Managing Director,

Arriva UK Bus

  • Bob Montgomery, Managing Director,

Stagecoach UK Bus

Wider Partnership Membership

  • Stephen Joseph (Campaign for Better

Transport) Chair of Joint Alliance Board

  • Kate Willard, member of the LCR LEP
  • David Sidebottom, Director of Transport

Focus

  • David Brown, Chief Executive, Transport

for the North

  • Andy Snell, Liverpool & Sefton Chamber
  • f Commerce
  • Michelle Cameron, Wirral Chamber of

Commerce

  • Senior Traffic Commissioner (invited)
  • Peter Costello, Senior Representative of

Merseyside Police

  • Richard Perry, NW DfT Representative
  • Mick Noone, Key Route Network
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SLIDE 7

2017/18 Business Planning Process

Demonstrable Service Development & Improvement

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SLIDE 8

Bus Alliance – successes to date

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SLIDE 9

Business Planning : Servicestreams:

Network Design Punctuality & Reliability Smarter Ticketing Customer Experience On – Bus Customer Experience Off – Bus Customer Development & Growth

To

Servicestream

Business Planning Process

making bus

The Business Planning Workshop identified potential initiatives for each Servicestream that are to be taken foreword for consideration for inclusion in the 2017/18 Business & Investment Plan

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SLIDE 10

Business Planning: Network Development

2016 / 17 Key Deliverables Secured

Network Reviews: St Helens, Kirkby, Sefton, 24/7 bus service six month trial Introduction of John Lennon Airport Service Supported Bus £5 million saving on target

2017/18 Proposed Key Initiatives

Implement Sefton, Liverpool & Wirral Network Reviews Complete Knowsley (Excl Kirkby) Network Review Assessment of further enhancements to John Lennon Airport City centre bus routing strategy Continued engagement with smaller

  • perators

To develop and

  • ptimise a

bus network that places bus at the heart of a connected region

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SLIDE 11

Business Planning: Punctuality & Reliability

2016 / 17 Key Deliverables Secured

  • Delivery of 2016/17 Punctuality & Reliability Capital Programme
  • Provision of Information / Service Delivery Targets

Average speed of vehicles core corridors Punctuality of bus services at origin Punctuality of bus services at destination Lost mileage PVR changes as a result of punctuality

  • Slab Track – Replacement Bus Service

2017/18 Proposed Key Initiatives

  • 2017 /18 Punctuality & Reliability Capital Investment

Key Route Network Hotspots /Bus speeds/ journey times / Passenger boarding / RTI reporting Roadworks -Planned and unplanned Intelligent transport systems

  • Other Considerations

Major events transport board / Slab Track / Lime Street Priority for buses (including red routes) Parking enforcement

To

  • ptimise

bus punctuality and reliability and build customer confidence

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SLIDE 12

Business Planning: Smarter Ticketing

2016 / 17 Key Deliverables On Target To Be Secured By March 2017

weekly Arriva and Stagecoach tickets on to Walrus Platform

  • January 2017

paper-based Adult Solo Day ticket (sold on bus) – Jan 2017 Solo Merseyside 1-zone ticket – March 2017 Solo weekly on sale from bus – March 2017

2017/18 Proposed Key Initiatives

Introduction of new Solo Young Persons 4-week ticket Introduction of carnet of Solo day tickets on Walrus Retail of Operator and Solo 4-weekly tickets via online portal Retail of Operator and Solo weekly and weekly tickets via

  • nline portal

Retail of Solo Carnet via online portal

To

  • ffer

simpler, easier to understand customer focussed smarter ticketing

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SLIDE 13

Business P lanning: Customer E xperience On - Bus

2016 / 17 Key Deliverables Secured

£17 million Investment In New Buses Award of £4.9 Million OLEV Bid / biomethane, hybrid or electric buses Average Age Of Fleet less than 7 years old 90% of Fleet Fitted with Wi-Fi Commencement of Driver Customer Care Training

2017/18 Proposed Key Initiatives

Provision of new buses Driver Customer Care Training Course (Rolling Programme) 95 % of Operator’s local bus fleets fitted with Wi-Fi Further review of in service bus cleansing arrangements Review vehicle interior design layout and other options for enhancing the customer experience. Provision of CCTV TV information screens Review driver change over arrangements

To improve customer perception and the customer experience

  • n-bus
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SLIDE 14

Business P lanning: Customer E xperience Off-Bus

2016 / 17 Key Deliverables Secured

  • Kirkby Bus Station -14th October 2016
  • Bus Information Product Catalogue
  • Improved Customer information at Bus stops
  • Real Time Information Strategy
  • Commence Bus Stop Flag Renewal

Programme

  • One Point of Contact (Facilitation)

2017/18 Proposed Key Initiatives

  • One Point of Contact Implementation
  • Expand one point of contact to include social media
  • Completion of Bus Stop Flag Renewal Programme
  • Review potential for developing Alliance On Line Presence
  • Implementation of RTI Strategy
  • Review potential of Combined / Single On Line Bus App / Web Access
  • Review /Simplify Maps & Customer Information

To improve the customer experience

  • ff-bus

making it easier for customers to get information and give feedback

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SLIDE 15

Business P lanning: Customer Development & Growth

2016 / 17 Key Deliverables Secured

Promotional activity has included: Launch Merseytravel tickets on Walrus Merseytravel zone structure changes The opening of the new Kirkby bus station Revised Kirkby network St Helens network launch Night bus implementation Improved links from John Lennon Airport to City Appointment of marketing agency Profile of New Bus Fleet

2017/18 Proposed Key Initiatives

  • Implementation of bus promotion campaign
  • Promotion and support of specific Servicestream initiatives

One Point of Contact Consistent customer branding Smarter ticketing Sefton, Liverpool, Wirral Network Review - Implementation Complete Knowsley (Excl Kirkby) Network Review

To grow the market for bus by making bus the mode

  • f

choice

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SLIDE 16

Alliance Business Plan: 2017/18 Timeline

completed OCT OCT NOV

7 11 16 22

DEC JAN

13 25

FEB

16

MAR

22

Business Planning Workshop Stakeholder Board Programme Board 1st Draft Programme Board 2nd Draft Joint Alliance Board Programme Board Finalised Business Plan Servicestream Review / Draft Proposals Deadline for Servicestream Proposals Servicestream Combined Draft Business & Investment Plan

Note: The Business Plan will be considered to be draft until final approval is given by all parties in March 2017

Business & Investment Plan Development & Approval Process

22 25

Programme Board 3rd Draft Servicestream Revised Draft Business & Investment Plan

10