Building Civil Protection 2.0 Protezione Civile Gruppo Comunale - - PowerPoint PPT Presentation

Building Civil Protection 2.0

Building Civil Protection 2.0

LʼAquila - Earthquake 2009

Building Civil Protection 2.0

One Question

Are we ready?

Building Civil Protection 2.0

Are we ready to cope with risks?



Anticipate negative trends or events



Coordinated and prompt response



Administrative measures, legal framework



Organisation, structures, methods, procedures

Building Civil Protection 2.0 

to share



to collaborate



to communicate



to cooperate



to support



to include - e.g. diversity Are we ready for web 2.0?

Building Civil Protection 2.0

1

Framework The Italian Civil Protection System

Building Civil Protection 2.0

Civil Protection is the term widely used in Europe to describe the organized action aimed at coping with collective threats caused by natural or human induced disasters.

What is Civil Protection?

Building Civil Protection 2.0

What is Civil Protection?

The Italian Law defines civil protection as complex system of governance for the safeguard of human lives, health, economic assets, cultural and architectural heritage, human settlements and environment from any kind of disaster either natural or man made.

Building Civil Protection 2.0

The Civil Protection System

The Italian Legal Framework Law no. 225 of 24 February 1992 The Civil Protection Authorities - Central Government, Regions, Provinces, Municipalities, Municipal Districts and Mountain Communities contribute to civil protection activities using their procedures and regulations collaborate with central government, public agencies, institutes, scientific research groups and organizations.

Building Civil Protection 2.0

Forecasting/Prevention/Mitigation Emergency preparedness/Emergency planning Response/Emergency Management Recovery

Civil Protection Activities

Building Civil Protection 2.0

Precidency of the Council of Ministers Interior Economy and Finance Environment Education, University and Research Transportation and Infrastructures Defence Agricultural Policy and Forestry Productive Activities Health

Civil Protection Department Foreign Affairs Communications Cultural Heritage and Activities Regions Provinces Municipalities

Structures \ Coordination

Building Civil Protection 2.0

Vertical institutions and bodies at different territorial levels (State and Local) Horizontal the actions of the different bodies of a single system and level (i.e. State or Region) to achieve a common goal.

The Italian Civil Protection System

Vertical and Horizontal Coordination

Building Civil Protection 2.0

The Italian Civil Protection System

Horizontal Coordination It implies to be able to work in a cooperative way, avoiding any jealousy or partisan behaviour, whether it is a Ministry or an agency. The aim is that each one do its best in order to accomplish what, where and when, is needed.

The Italian Civil Protection system has the duty to protect human life and health, goods and properties, national heritage, urban settlements and environment from any kind of natural or man-made disaster. According to Italian laws, volunteers have a very important role in this complex system. As you can see, in the Italian system, volunteers organisations are officially involved as well as all the

• ther operational corps or agencies.

Building Civil Protection 2.0

The Italian Civil Protection System

FIRE BRIGADE ARMED FORCES POLICE FORCE THE ITALIAN RED CROSS FOREST FORCE NATIONAL SCIENTIFIC RESEARCH GROUPS NATIONAL HEALTH SERVICE NATIONAL ALPINE RESCUE CORPS

Operational Bodies at National level

by the Law 225/1992, paragraph 11

• 2.500 organisations [associations and

municipality groups]

• 1.000.000 volunteers
• time of response: 60.000 in 60 min
• time of response: 300.000 in few h

VOLUNTEERS ORGANISATIONS

Horizontal Coordination

The Italian Civil Protection system has the duty to protect human life and health, goods and properties, national heritage, urban settlements and environment from any kind of natural or man-made disaster. According to Italian laws, volunteers have a very important role in this complex system. As you can see, in the Italian system, volunteers organisations are officially involved as well as all the

• ther operational corps or agencies.

Building Civil Protection 2.0

“They have a love for what they are doing, which can only be captured through values and attitudes” [Knowles;1975]

The Role of the Volunteers

By the Law 225 par. 11, the Volunteer Organisations are one of the key back bone of the system, as the other national agencies and bodies Volunteers Organisations autonomously organise informal and non-formal training initiatives and participate to formal training programmes Commitment and Experience are key to develop the ability to manage emergency events

Building Civil Protection 2.0

Vertical Coordination Vertical coordination is based on “subsidiarity”, supported by the European Union. Subsidiarity is the idea that the central authority should have a subsidiary function, performing only those tasks which cannot be performed effectively at local level.

The Civil Protection System

Building Civil Protection 2.0

The Local Authorities

Municipalities, Provinces and Regions, thanks to their financial autonomy are able to finance the “primary” service of civil protection; have the duty to manage administrative functions in civil protection.

8.104 Municipalities 20 Regions 104 Provinces

Building Civil Protection 2.0

Knowledge Training Emergency planning Informing the public

The Mayor

Local operative organizations Technical offices Municipal police Local volunteers groups Municipal workers Health services City services Welfare services Administrative and financial services Local enterprises

Preparedness Mitigation Forecasting

The Role of the Mayor

Building Civil Protection 2.0

2

Communications and Risk Management The Italian Experience

Building Civil Protection 2.0

Communications & Risk

Preparedness Management Relief Risk Communications Communications: the main tool to support the whole emergency process

• preparedness
• management
• relief

Communications: crucial to allow the public to make decisions on how to deal and cope with risk

Building Civil Protection 2.0

internal communications external communications (public)

Map \ Content

everyday emergency

infotainment news \ information edutainment information knowledge competencies skills information news self-protection rescue info information procedures documents

Building Civil Protection 2.0

internal communications

Who generates content in the web 2.0 era?

everyday emergency Institutions Operators Research Centres Volunteers Citizens Media external communications

Building Civil Protection 2.0

Abruzzo Earthquake

03.36 am

4/6/2009 Abruzzo, Italy

Building Civil Protection 2.0

< terremoto abruzzo >

http://www.slideshare.net/Davide/ social-media-e-terremoto-in-abruzzo

Building Civil Protection 2.0

Abruzzo Earthquake

The first Italian emergency event in the web 2.0 era Soon after the earthquake ....

• 130 facebook groups
• thousands of messages, status, ...
• twitter messages
• to communicate fears, hopelessness,
• to inform on the victims and the rescue interventions
• to look for some friends, relatives, ...
• to share information on the overall situation
• to organise donations (money and goods)

what for?

Building Civil Protection 2.0

People\Users\Citizens\Volunteers.....

Building Civil Protection 2.0

The Challenge

«emotional» participation proactive collaboration

Building Civil Protection 2.0

3

Civil Protection & Web 2.0 Projects and Experiment

Building Civil Protection 2.0

internal communications external communications (public)

Map: Projects and experimentations

everyday emergency

Building Civil Protection 2.0 Library glossary Information Channel 2002 Project - Civil Protection Web Site 2005 Project - Civil Protection for Mayors News Knowledge Forums Chats ....

Project: Civil Protection for Mayors

e-learning Mayors

• nline

community Training & Study Centre Italian Institute providing support and training to Public Administrations

Training & Study Center Italian Institute providing support and training to Public Administrations Building Civil Protection 2.0 www.protezionecivile.formez.it www.formez.it

Civil Protection for Mayors

 e-learning modules  news  general and law library  regional pages  forum  glossaries  best practices  chats with experts

Building Civil Protection 2.0

ispro.it - 2007/2008

Research and Studies Institute for Civil Protection and Civil Defence information knowledge services collaboration the Systemic Approach of the the Italian Civil Protection committed and active volunteers community set up a web open and collaborative network to support the civil protection community at all levels Lever Mission

Building Civil Protection 2.0

ispro.it 2007

Building Civil Protection 2.0

Abruzzo Emergency 2009 - Test

Web 2.0 to manage information during the emergency Free web based tools in order to

• store and categorise all the crucial information
• allow the creation of a network between all the operators - in the

emergency territory and at home - so to exchange information and knowledge at distance emergency has been managed by civil protection operators - mostly volunteers - working in the field (rescue camps, operational centers,...) usually on weekly shifts. Internet, phone, mobile connections were active soon after the earthquake, mostly everywhere. Solution Information handover - Local server failures - Fax, radio, phone did not ensure the need of information sharing Problem Framework

Building Civil Protection 2.0 Actors

• COM (Operational

Centres)

• Rescue Camps
• DICOMAC (Command &

Control Direction)

• Population
• Fire Brigades, Forest

Corps, Military Forces, Police (F5)

• Relations with Population

(F10)

• Municipalities
• Administrative bodies
• Health (F2)

COM 4 is one of the 7 operational centres - 23 rescue camps Head quarter in Pianola (LʼAquila) Entrusted to Civil Protection Bodies of Veneto Region

Tasks

• exchange documents\informations
• informations to the public
• population data and requests
• procedures
• sharing information\news
• requests/results/data related to

the assessment of the damage and safeness of buildings

• geolocation of the buildings to be

assessed

• information handover
• professionals team management

gmail gtalk calendar gdocs gmaps Google Tools

• collaborative workspace
• subscribe to data sources to monitor
• interact securely with the team
• items with tags, comments, ratings, links,

locations, files, alerts, and other social metadata

• autonomous agents perform data fusion, feature

extraction, classification, tagging, geo-coding; integrated hypothesis formation, machine learning Instedd - Riff [instedd.org]

Abruzzo Emergency 2009 - Test

Test supported by Province of Padova carried out in Function 1 - assessment of the buildings damaged -

Building Civil Protection 2.0

Abruzzo Emergency - Test

Instedd - Riff platform

Building Civil Protection 2.0

4

Lessons Learned

Building Civil Protection 2.0

SWOT: Web 2.0 and Risks

Strength Weakness Opportunities T h r e a d s Italian Civil Protection systemic approach Volunteers Commitment Web 2.0 Community Networking «Web Divide» Low Budget Free web 2.0 platforms Common Approach Variety of Bodies Lack of common approaches Participation and Collaboration Reliable Sources Past Dependencies Slow pace of change Low Collaboration Low Web litteracy Low Budget Lack of Continuance

Building Civil Protection 2.0

5

The Step Forward

Building Civil Protection 2.0

Building Civil Protection 2.0

How to be ready?

Building Civil Protection 2.0

Resilience Subsidiarity Collaboration

People\Users\Citizens\Operators ...in face of disasters

Building a more Resilient Society

People are the Key - We are the Key

Web 2.0 is the tool

Volunteers Citizens Civil Protection Structures\Bodies

Business Media Experts\Scientists

Building Civil Protection 2.0

Involving the public and business

Building Civil Protection 2.0

Civil Protection debate is now focused on resilience: involving the public and business community - to increase the responsibility for their own risk management. In the field of Civil Protection Participation and Collaboration represent the challenge Users\Citizens\Volunteers are empowered Users\Citizens\Volunteers\Institutions have a world wide communication channel to jointly contribute to risk prevention, preparedness, management Are Civil Protection Bodies ready to cope with participation?

Building Civil Protection 2.0

Building a more resilient society

The EU perspective

The European Union perspective

• exploring the concept of resilience
• a comprehensive European disaster management strategy to enhance resilience.
• promote networking, learn about new technologies used in civil protection

Building Civil Protection 2.0

«People» are the opportunity

civil protection web open network think-tank involving organisations, volunteers,

• perators, different institutional bodies, media representative

training programmes including web and communications issues raising awareness on RSS feed - tagging - collaborative work spaces - geolocation tools - mobile applications... exchange and sharing of knowledge, information, best practices, ... local social networks focused on civil protection Web 2.0 is an opportunity for risks prevention and management

A Proposal

Building Civil Protection 2.0

On-going projects

Starting from the «small»

Province of Padova Presentations on the Web 2.0 tools for Civil Protection aiming at raising awareness and evaluate «how to» manage civil protection activities in a web 2.0 perspective Distretto Bassa Padovana Civil Protection Volunteers Coordination Group Training Volunteers on Web 2.0 Platforms - focusing on Instedd \ Riff platform. The aim is to train people on «how to» use web 2.0 platforms to manage operational rooms at local level. Ferrara University

• Dept. Human Sciences

College Liberal Arts and Philosophy Civil Protection Communications Course, targeting civil protection operators, volunteers, media representatives One of the issue will be the web 2.0 both as channel of communication and a tool to manage information

Building Civil Protection 2.0

Niuna impresa, per minima che sia, può avere cominciamento

• fine senza queste tre cose, cioè senza potere, e senza

sapere, e senza con amore volere. “Breve” dell'arte dei pittori di Siena XIV century

Building Civil Protection 2.0

Elena Rapisardi e.rapisardi@gmail.com e.rapisardi@googlewave.com http://it.linkedin.com/in/elenarapisardi

Thanks!