Volunteer Recruitment Risk Management TEAM CHARLIE 2 CIVIL - - PowerPoint PPT Presentation

Workshop Volunteer Management

Volunteer Recruitment

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Risk Management

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Authorities Rescue services R&D, Business

• Org. Volunteers

First responders Citizens, Family

CIVIL PROTECTION CIVIL PROTECTION

persons, animals, goods, services, infrastructures, environment

South Tyrol

Area: 7,400 sq kilometres (2,857 sq mi) Total population: 511,750 inhabitants Density: 69/km2 (180/sq mi) Municipalities: 116, CP Districts: 9 Altitude: from 220 m to 3905 m Civil protection volunteers: 18,000

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x 22 x 34 x 30 x 6

CP Volunteers in South Tyrol

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x 306 x 1

CP Volunteers in South Tyrol

Volunteer firefighters

Community resilience

• Risk Awareness
• Active community

– Citizens (BLS, PBLS, First Aid, CERT, Temporary volunteers) – Volunteer Organisations (SAR, EMS, Fire Brigade) – Rescue Services (Professionals) – Government (CPD, DMA, MET Office) – Research and Development (Know how)

• Contingency Plans, Warning Systems, Ressources

GOAL: increase the % of aware and resilient people

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Which are the roles/activities

• f your volunteers in the

community resilience?

Which came first?

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Volunteer service as «fruit»

• f a resilient community

…or Volunteer service as «seed»

• f a civil protection culture

…Maybe both???

Resilience

“It is not the strongest of the species that survives, nor the most intelli- gent that survives. It is the one that is most adaptable to change” “In the long history of humankind (and animal kind, too) those who learned to collaborate and impro- vise most effectively have prevailed” (Charles Darwin)

Community resilience

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Sense of coherence and resilience

The S.O.C. (Salutogenesis by Aaron Antonovsky) has three components:

• Comprehensibility: a belief that things happen in an orderly and

predictable fashion and a sense that you can understand events in your life and reasonably predict what will happen in the future.

• Manageability: a belief that you have the skills or ability, the

support, the help, or the resources necessary to take care of things, and that things are manageable and within your control.

• Meaningfulness: a belief that things in life are interesting and a

source of satisfaction, that things are really worthwhile and that there is good reason or purpose to care about what happens.

What to do?

• There is no one size fits all

solution when it comes to volunteers’ motivation.

• Volunteering is something that

is very much related to the culture, tradition, history and particularly history of disasters

• f each and every Country.
• It depends from the type of

volunteer (general/specialized)

The «resilience receipt»

Ingredients, quantity, steps

• Targeted recruitment vs.

general recruitment

• Peace time recruitment
• Emergency recruitment
• Post-em. Recruitment

(is a kind of peace time recruitment)

• Involvment of volunteers
• Synergies with DRR/PRA
• Synergies with Rescue Serv.

Crisis

When written in Chinese, the word 'crisis' is composed of two characters. One represents danger, and the other represents opportunity. (John F. Kennedy)

危中 有机

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Recruitment during/after emergencies

The voluntary work of Civil Protection was established as a consequence of the great emergencies that have hit Italy in the last 50 years: the floods of Florence in 1966 and the Friuli and Irpinia earthquakes above all.

Event-related awareness

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* * * *

Wahrgenommene Wahrscheinlichkeit Objektive Wahrscheinlichkeit

t

Ereignis Ereignis Ereignis Ereignis

Auftreten eines Ereignisses: plötzlich seltene Ereignisse werden nicht nur als möglich, sondern sogar sehr wahrscheinlich wahrgenommen Mit der Zeit sinkt die Wahrnemung schnell ab Das nächste Ereignis kommt meistens „unerwartet“

* * * *

Wahrgenommene Wahrscheinlichkeit Objektive Wahrscheinlichkeit

t

Ereignis Ereignis Ereignis Ereignis

Auftreten eines Ereignisses: plötzlich seltene Ereignisse werden nicht nur als möglich, sondern sogar sehr wahrscheinlich wahrgenommen Mit der Zeit sinkt die Wahrnemung schnell ab Das nächste Ereignis kommt meistens „unerwartet“

Real Probability Felt Probability new events occurs unexpected An event occurs. Rare events are perceived as possible, and even probable events In the course of time decreases the perception

Event Event Event Event

Emergency vs. peace time recruitment

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Which are the positive & negative aspects of emergency & peace time volunteer recruitment?

Emergency vs. peace time recriument

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• Rapid turnover
• Internal stress
• More costs
• People affected (end
• f adrenalinic effect)
• «Veterans» without a

regular training

• Complex context

Emergency vs. peace time recriument

• Slow turnover
• More time to find a

way

• Less costs
• Motivation
• Progressive growth

within the group

• Harmonized context

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The «universal tool» paradox

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Volunteer life-cycle

TEAM CHARLIE 23 Recruitment Training Preparedness, Planning, retrain & exercises Networking & Fundraising Equipment maintenance & impkementation, DRR campaigns Risk Awareness Emergencies

Emergencies Turnover

“A goal without a plan is only a wish” (A. de Saint-Exupéry)

Recruitment planning

• Target organisation, goals, skills
• Agenda, location, logistics
• Local stakeholder integration

(Authorities, Rescue services)

• Avoid competitivity
• Build synergies
• Specialize skills
• Role of active volunteers
• Authority in charge

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Recruitment in peace time

How to bring a citizen to be volunteers

• Civil protection / DRR days (local/district/national)
• Real scale Exercises with population participation
• Daily “smaller” services for authorities
• Social media (storytelling, DRR, …)
• Youth activity

The population should feel an increasing simpathy and feel

familiarity for the voluntary work and feel the wish to give a contribution (direct participation or other support)

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Castings

• Ability to give contribution

(which contribution?)

– Specific skills (First Aid, Fire Fighting) – Management – Teaching – Leadership – DRR campaigns – Maintenance

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DRR campaigns Social media

Sport events, Fairs

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Contests – Decorations

Voluntary service «contract»

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Volunteer welfare

• Identity, visibility
• Equipment, training
• Clear task and clear role
• New skills & competencies
• Team spirit, joy
• New friends
• Useful free time
• Community feedback

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Personal development

• Personal know-how & competences valorisation
• Project development & management
• Age, gender, other differences are ressources
• Visual identity
• Boss vs leader
• Not only altruism but also personal development
• Personal benefit

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Equipment

• General equipment (visual

identity)

• For specific skills (safety)
• Personal and Team

equipment (tools, vehicles)

Number of volunteers should be “substainable”

Standard contents/topics

Identify 3 common topics for the basic training of new civil protection volunteers

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Standard contents/topics

• First aid
• Specific skills

– Sheltering – Fire fighting, – Technical rescue, USAR

• Warning systems
• Personal, Family, and

Community preparedness

• CP System structure

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Organizing volunteers

Non organized volunteers are not effective, so it is good not

• nly to have a structure to
• rganize volunteers before

the events but also to have a contingency plan in place to

• rganize and successful use

spontaneous volunteers in a post-disaster situation.

Emergency volunteer recruitment system

• Meeting points
• Staging areas
• Shelters
• Headquarters

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Infopoint and recruitment point

• Personal
• Structure
• Procedures
• Tools

Recruitment System - EVRS

Emergency Volunteers Recruitment Plan

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Volunteer «TRIAGE»

• Quick procedure!
• Rapid check, registration
• Skills, equipment
• Informations exchange
• Assignment (inside/outside)
• Briefing & debriefing (PSP)
• Final check - recheck

Teamwork Emergency Recruitment

• Identify:

– Appointed Organisations – Authority in charge – Facilities

• Define a registration form draft

– Form management & registration – Personal data, contact data – Skills/resources assessment – Assignment, check-in, check-out

• Define a TRIAGE procedure

– Checklist for Organisations

Recruitment & Enrollment

Enrollment Request:

• Personal data, contact data
• Area of Expertise, skills

Enrollment Procedure:

• Statement of intention of becoming

volunteer

• Volunteer Signature
• Additional documentation required

(e.g. ID copy, passport photo, Police Record)

• Extract from regulation

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Energy Fuel Oxygen

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Public Administration Organized Voluntarism Public Awareness

• Office for Voluntary work
• Yearly general calendar
• Expert trainings, training centers

Drills/exercises, social media

• Sustainable development
• identity, visibility, participation
• Regulations, budget, legislative

framework, system Integration

• DRR campaigns coordination
• Regional roster (database)
• Emergency coordination

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Role of the public administration

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Thank you!