Broward County RFP TEC2115735P1 John Burns - SVP Sales & Marketing Paul Leppert - VP & Managing Director (TLC Denver) Don West - CARL Strategic Account Consultant WWW.TLCDELIVERS.COM
CARL•X Hosted Solution Questions from Evaluation Committee Encryption of Sensitive Data • We utilize Oracle Enterprise Edition 12c as our Database Management System Supports Data Encryption for Data At Rest (via Tablespace Encryption) – addresses • concern raised during Initial Evaluation Committee Meeting • Supports Data Encryption for Backups (via RMAN) – currently providing this to Broward in our on premise data backup • Addressed during the functional demonstration with the Technical Review Team, and received a compliant score in the Vendor Demonstration Script WWW.TLCDELIVERS.COM WWW.TLCDELIVERS.COM
Questions from Evaluation Committee CARL•X Hosted Solution Frequency of testing/updating Disaster Recovery plans CARL offers two Disaster Recovery options – both options are tested and updated • as warranted – typically once per year Option 1 – Data only Disaster Recovery Option 2 – Full Disaster Recovery Addressed during the functional demonstration with the Technical Review Team, • and received a compliant score in the Vendor Demonstration Script WWW.TLCDELIVERS.COM WWW.TLCDELIVERS.COM
CARL•X Hosted Solution CARL • X Hosted Solution Questions from Evaluation Committee Disaster Recovery Two Options to Meet Library Needs: Data Only • • TLC provides data backups to Library on a nightly basis • In the event of an extended disruption of service (‘Disaster’) at the Hosted Data Center, Library would be responsible for procuring hardware for installing the application and TLC would assist with the recovery and data restoration Data Backups are provided via an automated transfer (SFTP) to a Library-designated file • location • Minimal additional cost for the Library (primarily increased bandwidth and charges per incident) • Ideal for Libraries who have an existing VMWare infrastructure Recovery Time Objective is 10 Days (after Library infrastructure is available to TLC) • • Recovery Point Objective is 24 Hours (via daily backups) (Note: David from library IT suggested the potential of utilizing the existing ILS hardware infrastructure for the DR site for this option during the Technical Review Team presentation) WWW.TLCDELIVERS.COM WWW.TLCDELIVERS.COM
Questions from Evaluation Committee CARL•X Hosted Solution CARL • X Hosted Solution Disaster Recovery Two Options to Meet Library Needs: • Full Disaster Recovery • TLC implements a secondary site as a warm backup at Zayo (location is determined based on Library geography) • Data is transferred to secondary site real-time via log shipping In the event of an extended disruption of service (‘Disaster’) at the Hosted Data Center, • Library and TLC coordinate to transition to the new center • TLC finalizes any outstanding database updates • TLC starts the application at the secondary site • Library modifies DNS entries to point to the new site Library establishes a new VPN connection • • Additional charges for the Library for the Secondary Site • Recovery Time Objective is 4 hours • Recovery Point Objective is 0 Hours WWW.TLCDELIVERS.COM WWW.TLCDELIVERS.COM
CARL•X Hosted Solution Questions from Evaluation Committee System and Organization Controls 2 (SOC 2) Type II report • TLC provides Cloud hosting services through Zayo Group Holdings, Inc. (NYSE:ZAYO) TLC/CARL utilizes Cloud Services and Managed Firewall Services from Zayo in our • CARL • X Hosted Solution. • Zayo Compliance includes: SOC 2 Type II, HIPAA/HITECH, ISO 27001, and PCI-DSS 3.2 • TLC/Zayo does not release final certification reports, however, a letter of attestation from the audit company that provided the certification may be released to third parties upon request. WWW.TLCDELIVERS.COM WWW.TLCDELIVERS.COM
Why CARL•X Why remain with TLC/CARL • X? • A successful partnership is not based on technology, it is based on service . Current functionality is important, but when evaluating an enterprise software development partnership making a decision based on features and functionality at a single point in time does not account for totality of the vendor/client/community relationship over the life of such a contract. • Broward County made the right decision 25 years ago, and TLC has been a stable and dependable vendor partner through the life of our contract . Our history of providing enterprise technology and customer service without disruption to the library and community should be considered. TLC has delivered on the premise of a enterprise software contract, delivering ongoing software development and responsive customer service for over 25 years, without any major disruption of business continuity or services. WWW.TLCDELIVERS.COM
Why CARL•X Why remain with TLC/CARL • X? • History – TLC customer since 1990, CARL ILS customer since 1993 - Initial (5-yr) contract with CARL was executed in June, 1993 (25+ years ago) - The Library chose to purchase and install CARL • X in 2008 under the original contract - The second amendment was executed in 2011 - The third amendment was executed in 2016 Note the original contract was for 5 years with one year renewals at the County's discretion following that (which they did for the next 18 years) until the most recent (3rd) amendment which was for 3 years. WWW.TLCDELIVERS.COM
Why CARL•X Why remain with TLC/CARL • X? • Institutional Investment - Product investment, Broward County has been investing in TLC/CARL for 25 years and has contributed both financially (through the maintenance contract) and functionally to the development of the platform in use today. • Institutional Proficiency - Staff and patrons know how to use the existing system, there is no training or learning curve should you remain with TLC - No disruption of service or learning curve/training for staff - No disruption of service or learning curve for patrons • Return on Investment (ROI) - Product releases: CARL • X averages one major release every 3 months since 2009. - A product roadmap showing what a vendor plans to do in the next 3 to 5 years is enticing, but a more important metric is what the vendor has released in the previous 5 years. - TLC/CARL has a proven Track Record of delivering on our CARL • X Product Roadmap - Organization focused solely on large Public Libraries • Company Stability - Stable management fosters consistent product development and customer service - TLC has proven stability throughout our 44 year history WWW.TLCDELIVERS.COM
Employee Retention TLC Employee Retention WWW.TLCDELIVERS.COM WWW.TLCDELIVERS.COM
Financial Review Memo TLC / CARL•X Team Debt to Equity Ratio Current Ratio The Debt to Equity Ratio is a measure of a company's financial The Current Ratio is a liquidity ratio that measures a company's ability to pay short-term obligations and is calculated by dividing current leverage calculated by dividing its total liabilities by stockholders' assets by current liabilities. The higher the current ratio, the more equity. It indicates the proportion of equity and debt the company capable the company is of paying its obligations. * A ratio under 1.0 is using to finance its assets. A high debt/equity ratio generally suggests that the company would be unable to pay off its means that a company has been aggressive in financing its obligations if they came due at that point. growth with debt. WWW.TLCDELIVERS.COM
Number of Acquisitions Number of Company Acquisitions WWW.TLCDELIVERS.COM WWW.TLCDELIVERS.COM
44 Years Strong and Still Delivering the Future WWW.TLCDELIVERS.COM
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