Broward County RFP TEC2115735P1 John Burns - SVP Sales & - - PowerPoint PPT Presentation

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Broward County RFP TEC2115735P1

John Burns - SVP Sales & Marketing Paul Leppert - VP & Managing Director (TLC Denver) Don West - CARL Strategic Account Consultant

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Encryption of Sensitive Data

• We utilize Oracle Enterprise Edition 12c as our Database Management System
• Supports Data Encryption for Data At Rest (via Tablespace Encryption) – addresses

concern raised during Initial Evaluation Committee Meeting

• Supports Data Encryption for Backups (via RMAN) – currently providing this to

Broward in our on premise data backup

• Addressed during the functional demonstration with the Technical Review Team,

and received a compliant score in the Vendor Demonstration Script

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CARL•X Hosted Solution

Questions from Evaluation Committee

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Frequency of testing/updating Disaster Recovery plans

• CARL offers two Disaster Recovery options – both options are tested and updated

as warranted – typically once per year Option 1 – Data only Disaster Recovery Option 2 – Full Disaster Recovery

• Addressed during the functional demonstration with the Technical Review Team,

and received a compliant score in the Vendor Demonstration Script

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CARL•X Hosted Solution

Questions from Evaluation Committee

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Disaster Recovery

Two Options to Meet Library Needs:

• Data Only
• TLC provides data backups to Library on a nightly basis
• In the event of an extended disruption of service (‘Disaster’) at the Hosted Data Center,

Library would be responsible for procuring hardware for installing the application and TLC would assist with the recovery and data restoration

• Data Backups are provided via an automated transfer (SFTP) to a Library-designated file

location

• Minimal additional cost for the Library (primarily increased bandwidth and charges per

incident)

• Ideal for Libraries who have an existing VMWare infrastructure
• Recovery Time Objective is 10 Days (after Library infrastructure is available to TLC)
• Recovery Point Objective is 24 Hours (via daily backups)

(Note: David from library IT suggested the potential of utilizing the existing ILS hardware infrastructure for the DR site for this option during the Technical Review Team presentation)

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CARL•X Hosted Solution

CARL•X Hosted Solution Questions from Evaluation Committee

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Disaster Recovery

Two Options to Meet Library Needs:

• Full Disaster Recovery
• TLC implements a secondary site as a warm backup at Zayo (location is determined

based on Library geography)

• Data is transferred to secondary site real-time via log shipping
• In the event of an extended disruption of service (‘Disaster’) at the Hosted Data Center,

Library and TLC coordinate to transition to the new center

• TLC finalizes any outstanding database updates
• TLC starts the application at the secondary site
• Library modifies DNS entries to point to the new site
• Library establishes a new VPN connection
• Additional charges for the Library for the Secondary Site
• Recovery Time Objective is 4 hours
• Recovery Point Objective is 0 Hours

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CARL•X Hosted Solution

CARL•X Hosted Solution Questions from Evaluation Committee

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System and Organization Controls 2 (SOC 2) Type II report

• TLC provides Cloud hosting services through Zayo Group Holdings, Inc.

(NYSE:ZAYO)

• TLC/CARL utilizes Cloud Services and Managed Firewall Services from Zayo in our

CARL•X Hosted Solution.

• Zayo Compliance includes: SOC 2 Type II, HIPAA/HITECH, ISO 27001,

and PCI-DSS 3.2

• TLC/Zayo does not release final certification reports, however, a letter of

attestation from the audit company that provided the certification may be released to third parties upon request.

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CARL•X Hosted Solution

Questions from Evaluation Committee

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• A successful partnership is not based on technology, it is based on service.

Current functionality is important, but when evaluating an enterprise software development partnership making a decision based on features and functionality at a single point in time does not account for totality of the vendor/client/community relationship over the life of such a contract.

• Broward County made the right decision 25 years ago, and TLC has been a

stable and dependable vendor partner through the life of our contract. Our history of providing enterprise technology and customer service without disruption to the library and community should be considered. TLC has delivered on the premise of a enterprise software contract, delivering

• ngoing software development and responsive customer service for over 25

years, without any major disruption of business continuity or services.

Why CARL•X

Why remain with TLC/CARL•X?

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• History – TLC customer since 1990, CARL ILS customer since 1993

Why CARL•X

Why remain with TLC/CARL•X?

• Initial (5-yr) contract with CARL was executed in June, 1993 (25+ years ago)
• The Library chose to purchase and install CARL•X in 2008 under the original contract
• The second amendment was executed in 2011
• The third amendment was executed in 2016

Note the original contract was for 5 years with one year renewals at the County's discretion following that (which they did for the next 18 years) until the most recent (3rd) amendment which was for 3 years.

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• Institutional Investment
• Product investment, Broward County has been investing in TLC/CARL for 25 years

and has contributed both financially (through the maintenance contract) and functionally to the development of the platform in use today.

• Institutional Proficiency
• Staff and patrons know how to use the existing system, there is no training or

learning curve should you remain with TLC

• No disruption of service or learning curve/training for staff
• No disruption of service or learning curve for patrons
• Return on Investment (ROI)
• Product releases: CARL•X averages one major release every 3 months since 2009.
• A product roadmap showing what a vendor plans to do in the next 3 to 5 years is

enticing, but a more important metric is what the vendor has released in the previous 5 years.

• TLC/CARL has a proven Track Record of delivering on our CARL•X Product Roadmap
• Organization focused solely on large Public Libraries
• Company Stability
• Stable management fosters consistent product development and customer service
• TLC has proven stability throughout our 44 year history

Why CARL•X

Why remain with TLC/CARL•X?

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Employee Retention

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TLC Employee Retention

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TLC / CARL•X Team

Debt to Equity Ratio Current Ratio

The Debt to Equity Ratio is a measure of a company's financial leverage calculated by dividing its total liabilities by stockholders'

• equity. It indicates the proportion of equity and debt the company

is using to finance its assets. A high debt/equity ratio generally means that a company has been aggressive in financing its growth with debt.

The Current Ratio is a liquidity ratio that measures a company's ability to pay short-term obligations and is calculated by dividing current assets by current liabilities. The higher the current ratio, the more capable the company is of paying its obligations. * A ratio under 1.0 suggests that the company would be unable to pay off its

• bligations if they came due at that point.

Financial Review Memo

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Number of Acquisitions

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Number of Company Acquisitions

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44 Years Strong and Still Delivering the Future