Big Bus Debate Liverpool City Region Results of survey of residents - - PowerPoint PPT Presentation

Big Bus Debate – Liverpool City Region

Results of survey of residents

October 2019

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• Interviews were conducted in street using tablets by Watermelon,

an independent research agency.

• Total of 1293 interviews with residents – interviewing 20 August to

24 September 2019

• Basic quotas were set on age and gender to ensure

representativeness

• All respondents had to live within the 6 boroughs of the City Region
• Final numbers achieved by borough:

Method

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Halton 192 Sefton 206 Knowsley 208 St Helens 221 Liverpool 224 Wirral 242

Bus use

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69% 58% 21% 15% 9% 6% 3% 1% 15% 20% 8% 30% 30% 24% 5% 1% 2% 3% 9% 2% 15% 32% 31% 5% 1% 12% 13% 12% 70% 40% 29% 39% 86% 97% 86% On foot By bus Car/van as a driver Car/van as a passenger By train Taxi Bicycle Motorcycle By ferry More than 3 days per week Around weekly Less Never

Frequency of using all modes Base:1293 residents of Liverpool City Region

Bus is most used mode in City Region

Almost six out of ten use at least 3 times per week

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42% 16% 14% 6% 6% 4% 12%

5 + days a week 3 to 4 days a week 1 or 2 days a week Less than once a week Less than once a month Less than once a year Never

Those using bus 5 or more days a week are more likely to be:

• Female (43%)
• Age 18 and under (54%)
• In education or retired / not looking for work (47%)
• With no access to car (56%)
• Live in Knowsley (55%) and St Helens (50%)

Highest proportion of ‘Never use’

• age 26-44 (16%)
• In full-time work (18%)
• Without a disability (14%)
• Access to a car (driving) 35%
• In Halton (26%) or Liverpool (16%)

Base: all respondents (1293)

Full breakdown of bus use

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Reasons for not using bus

15% 42% 15% 16% 12% 25% 25% 12% 18% 20%

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42% 16% 16% 13% 12% 12% 11% 11% 9% 9% 7% 6% 5% 5% 4% 3% 3% 3% 3% 2% 17%

I prefer driving They are too slow Just don’t need to I don’t like being on a bus They are too expensive They don’t go where I need them to I prefer the train It is too difficult for me to use them They don’t go at the times of day I … They don’t turn up I prefer cycling or walking They are too infrequent They are always late My working hours makes it impossible Other passengers’ behaviour They are overcrowded Would have to change buses Don’t understand the fares Can’t pay in the way I want to Don’t know how to use buses Other answers

Base: All using bus less than once a year or never (206)

25% 29% 23% 15% 44% 42% 28% 5%

9% 11% 8% 67% 14% 3% 1% 38% 27% 45% 8% 19% 28% 41% 62%

14% 19% 11% 6% 15% 14% 21%

5% 5% 4% 5% 7% 4% 7% 9% 6% 4% 9% 7% 7% 7%

TOTAL Male Female 18 and under 19-25 26-44 45-64 65+

Main reason for bus use

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27% 15% 30% 13% 8% 7% 29% 33% 24% 21% 33% 10% 3% 11% 2% 4% 8% 4% 8% 8% 15% 11% 37% 46% 35% 47% 49% 54% 48% 28% 49% 29% 28% 13% 20% 13% 12% 23% 16% 13% 17% 19% 15% 4% 6% 17% 5% 8% 2% 7% 7% 4% 7% 5% 6% 9% 9% 7% 9% 8% 7% 8%

Frequent Infrequent None Yes, impact Yes no impact Halton Knowsley Liverpool Sefton St Helens Wirral

Travelling to/from work Travelling to/from education Shopping trips Leisure trips Health and medical appointments Visiting friends or relatives

Borough Disability Frequency

Satisfaction

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20% 15%

Satisfaction with bus network in LCR

Female 43% 8% Male 55% Female 43% 16-35 30% Over 65 30%

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Your personal safety whilst waiting for the bus

85%

Location of bus stops/shelters

84%

Age and condition of buses

78%

Places can get to by bus without changing

74%

Cleanliness of the outside of the bus

74%

Frequency – how often buses run

69%

Available information on fares/tickets

68%

Timetable – buses running early, late weekends

62%

Punctuality of services arriving at the bus stop

61%

Contribution buses make to improving air quality

60%

Cost of travel by bus

56%

= total very + fairly satisfied

Under 19’s most satisfied with cost, frequency and timetabling

Satisfaction with network by age and frequency of use

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AGE BUS USE 18 & under 19-25 26-44 45-64 65+ Frequent Infrequent

Personal safety whilst waiting for the bus 88% 78% 85% 80% 90% 84% 85% Location of bus stops/shelters 87% 89% 82% 83% 83% 84% 81% Age and condition of buses 79% 78% 79% 72% 81% 78% 78% Places can get to by bus without changing 76% 75% 75% 70% 77% 74% 75% Cleanliness of the outside of the bus 75% 72% 75% 74% 73% 74% 75% Frequency – how often buses run 79% 65% 68% 64% 70% 67% 80% Available information on fares/tickets 69% 74% 70% 74% 60% 68% 70% Timetable – buses early in the morning, late and at weekends 69% 60% 59% 57% 67% 61% 68% Punctuality of services arriving at the bus stop 60% 57% 56% 58% 71% 60% 70% Contribution of buses to improving air quality 66% 60% 58% 55% 64% 60% 57% Cost of travel by bus 71% 64% 59% 53% 48% 55% 63%

= total very + fairly satisfied

Location of bus stops/shelters Personal safetyaiting for the bus Punctuality arriving at bus stop Frequency – how often buses run Places can get to without changing Available information on fares/tickets Cost of travel by bus Cleanliness of outside of bus Age and condition of buses Contribution of buses to improving air quality Timetabling – buses running early, late and weekends

Halton Knowsley Liverpool Sefton St Helens Wirral

Satisfaction with network by Borough

Halton highest, while Knowsley lowest

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= total very + fairly satisfied

Satisfaction with buses in LCR

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Ease getting

• n/off

91%

Personal security on bus

89%

Length of journey time

86%

Space to sit/ stand

85%

Comfort of bus

84%

Attitude of drivers

72%

Cleanliness inside bus

71%

Information on bus (audio visual)

63%

Availability of WiFi

52%

Availability of USB charging

41%

= total very + fairly satisfied

Satisfaction with buses by age and frequency of use

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AGE BUS USE Under 18 19-25 26-44 45-64 65+ Frequent Infrequent 18 & under 19-25 26-44 45-64 65+ Frequent Infrequent Ease of getting on/off the bus 91% 90% 92% 91% 91% 91% 91% Personal safety whilst travelling on the bus 94% 87% 86% 86% 92% 88% 90% Length of journey time 82% 85% 83% 86% 89% 86% 81% Space to sit/stand 74% 86% 81% 87% 88% 85% 80% Comfort of the bus 77% 79% 85% 86% 87% 85% 82% Attitude of drivers 73% 61% 73% 70% 79% 72% 74% Cleanliness inside the bus 56% 62% 72% 75% 77% 72% 70% Information on the bus (e.g. audio visual) 62% 64% 66% 63% 61% 64% 57% Availability of WiFi 75% 68% 60% 47% 37% 54% 43% Availability of USB phone charging 46% 46% 47% 40% 34% 41% 40%

Younger residents most satisfied with WiFi and USB but less with space/ cleanliness

= total very + fairly satisfied

Ease of getting on/off the bus Your personal safety whilst travelling on the bus Length of journey time Space to sit/stand Comfort of the bus Attitude of drivers Cleanliness inside the bus Information on the bus (e.g. audio visual) Availability of WiFi Availability of USB phone charging

Halton Knowsley Liverpool Sefton St Helens Wirral

Satisfaction with buses by Borough

Less difference by borough than network attributes

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= total very + fairly satisfied

Improvements required

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Base: all respondents (1293)

Clear priorities for improvement to network are punctuality and frequency, cost and timetables

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20% 19% 14% 13% 8% 7% 6% 4% 4% 3% 3% 54% 57% 33% 38% 21% 21% 22% 14% 15% 13% 12%

Punctuality arriving at bus stop Frequency – how often buses run Cost of travel by bus Timetabling – buses running early late and weekends Your personal safety whilst waiting for bus Location of bus stops/shelters The places can get to without changing Cleanliness

• f outside of

bus Age and condition of buses Available information

• n

fares/tickets Contribution to improving air quality

Top priority Top 3 priority Respondents chose their top three priorities from the list

59% 57% 40% 31% 21% 20% 19% 15% 14% 13% 12%

51% 52% 34% 40% 21% 27% 24% 13% 13% 15% 12% 51% 37% 32% 42% 23% 27% 30% 14% 18% 11% 13%

Frequency – how often buses run Punctuality of services arriving at the bus stop Timetabling – buses running early in the morning, late at night and at weekends Cost of travel by bus Your personal safety whilst waiting for the bus The places that people can get to by bus without changing Location of bus stops/shelters Age and condition of buses Cleanliness of the outside of the bus Available information on fares/tickets The contribution buses make to improving air quality Frequent Infrequent Non-user

Frequency most chosen by all, for non-users cost is second highest priority and important to infrequent users

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Respondents chose their top 3 priorities from the list

Base: all respondents (1293)

Top three priorities for network in each Borough

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Halton

• 1 Frequency 55%
• 2=Punctuality 38%
• 2=Cost 38%

Knowsley

• 1 Punctuality 57%
• 2 Frequency 56%
• 3 Timetabling 50%

Liverpool

• 1 Frequency 55%
• 2 Punctuality 53%
• 3=Cost 35%
• 3=Timetabling

35%

Sefton

• 1 Punctuality 62%
• 2 Frequency 60%
• 3 Timetabling 49%

St Helens

• 1= Punctuality

58%

• 1= Frequency 58%
• 3 Timetabling 32%

Wirral

• 1 Frequency 58%
• 2 Punctuality 54%
• 3 Timetabling 37%

Frequency and punctuality most chosen in all boroughs. Some interesting differences: cost coming through in Halton and Liverpool

Base: all respondents (1293)

Driver attitude most common top priority: comfort, space and cleanliness more likely to be in top three

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16% 13% 13% 13% 12% 12% 7% 5% 5% 3% 39% 43% 42% 41% 34% 31% 25% 16% 16% 12%

Attitude of drivers Comfort of the bus Space to sit/stand Cleanliness inside the bus Your personal safety whilst travelling on the bus Length of journey time Ease of getting

• n/off the bus

Information on the bus (e.g. audio visual) Availability of WiFi Availability of USB phone charging

First priority In top 3 Respondents chose their top 3 priorities from the list

39% 42% 40% 43% 34% 29% 24% 17% 17% 14% 49% 44% 46% 32% 30% 35% 23% 16% 13% 11% 54% 42% 42% 26% 37% 41% 28% 9% 15% 6% Comfort of the bus Space to sit/stand Cleanliness inside the bus Attitude of drivers Your personal safety whilst travelling on the bus Length of journey time Ease of getting on/off the bus Information on the bus (e.g. audio visual) Availability of WiFi Availability of USB phone charging Frequent Infrequent Non-user

For frequent users driver attitude most chosen priority, comfort for infrequent and non-users

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Respondents chose their top 3 priorities from the list

Base: all respondents (1293)

Journey time also key for non-users

Top three priorities for buses in each Borough

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Halton

• 1 Comfort 57%
• 2 Space sit/stand

50%

• 3 Journey time 42%

Knowsley

• 1 Comfort 44%
• 2 Space sit/stand 40%
• 3 Cleanliness 38%

Liverpool

• 1 Space sit/stand 50%
• 2 Cleanliness 44%
• 3 Driver attitude 42%

Sefton

• 1=Comfort 47 %
• 1=Cleanliness 47%
• 3 Personal safety

38%

St Helens

• 1 Driver attitude 45%
• 2 Cleanliness 44%
• 3=Personal safety

37%

• 3=Comfort 37%

Wirral

• 1 Driver attitude 47%
• 2 Space sit/stand 44%
• 3= Cleanliness 42%
• 3= Personal safety 42%

Some interesting differences: space highest in Liverpool, personal safety coming through in Sefton & St Helens

Perception of buses and improvements required

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12% 28% 5% 20% 23% 2% 11% 29% 9% 25% 30% 5%

49% 27% 23% 29% 34% 20%

15% 12% 28% 16% 10% 30% 12% 4% 35% 10% 3% 43%

Overall perceptions of buses

23 Unsafe Modern Reliable Inconvenient Comfortable Cheap Safe Old fashioned Unreliable Convenient Uncomfortable Expensive

12% 10% 10% 5% 11% 23% 14% 10% 3% 14% 7% 14% 7% 22% 10% 11% 24% 15% 11% 10% 6% 11% 14% 6% 15% 11% 11% 10% 11% 9% 49% 54% 42% 43% 47% 59% 48% 46% 60% 49% 46% 41% 62% 41% 56% 15% 11% 18% 23% 16% 7% 15% 17% 13% 16% 20% 17% 10% 14% 14% 12% 2% 14% 17% 17% 6% 11% 13% 18% 6% 16% 17% 11% 12% 11% TOTAL Under 19 19-25 26-44 45-64 65+ Frequent Infrequent Non-user Halton Knowsley Liverpool Sefton St Helens Wirral Cheap (2) ... (1) ... (0) ... (-1) Expensive (-2)

Under 19’s, 65+, frequent users and those in Halton & St Helens view as cheapest

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28% 23% 19% 22% 26% 40% 33% 19% 8% 27% 24% 20% 29% 26% 40% 29% 35% 30% 26% 30% 28% 29% 30% 26% 35% 29% 29% 31% 24% 28% 27% 25% 30% 32% 28% 20% 21% 34% 53% 22% 27% 33% 33% 23% 22% 12% 13% 16% 15% 12% 8% 12% 13% 10% 11% 13% 16% 6% 19% 8% 4% 4% 6% 5% 4% 4% 5% 4% 3% 5% 8% 3% 1% 7% 2% TOTAL Under 19 19-25 26-44 45-64 65+ Frequent Infrequent Non-user Halton Knowsley Liverpool Sefton St Helens Wirral Comfortable (2) ... (1) ... (0) ... (-1) Uncomfortable (-2)

65+, frequent users and those in Halton, Sefton and Wirral view as most comfortable

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5% 1% 6% 6% 7% 4% 4% 6% 15% 4% 10% 6% 5% 3% 4% 9% 10% 9% 11% 7% 6% 7% 8% 19% 7% 10% 10% 11% 9% 5% 23% 21% 27% 30% 24% 16% 20% 25% 42% 19% 30% 24% 29% 16% 23% 28% 47% 31% 24% 27% 25% 29% 32% 16% 31% 22% 33% 23% 34% 25% TOTAL Under 19 19-25 26-44 45-64 65+ Frequent Infrequent Non-user Halton Knowsley Liverpool Sefton St Helens Wirral Inconvenient (2) ... (1) ... (0) ... (-1) Convenient (-2)

Non-users see buses as inconvenient. Seen as most convenient by under 19’s, over 65’s and in Halton, St Helens and Wirral

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20% 13% 14% 13% 20% 30% 23% 19% 3% 20% 14% 14% 25% 19% 25% 29% 25% 23% 22% 29% 26% 26% 19% 32% 24% 21% 22% 29% 29% 33% 33% 30% 32% 20% 24% 32% 53% 23% 32% 33% 32% 22% 16% 18% 15% 23% 15% 11% 17% 16% 15% 17% 16% 22% 13% 20% 10% 7% 12% 11% 11% 9% 11% 7% 11% 8% 14% 10% 8% 9% Under 19 19-25 26-44 45-64 65+ Frequent Infrequent Non-user Halton Knowsley Liverpool Sefton St Helens Wirral Reliable (2) ... (1) ... (0) ... (-1) Unreliable (-2)

Buses seen as most reliable by over 65’s and in Halton. Non-users least likely to have a view

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23% 19% 15% 21% 24% 28% 27% 17% 8% 19% 20% 21% 23% 16% 37% 30% 36% 30% 26% 29% 32% 29% 35% 30% 34% 24% 34% 27% 33% 26% 34% 36% 35% 35% 32% 31% 34% 51% 34% 36% 33% 42% 33% 28% 10% 11% 12% 13% 10% 5% 10% 11% 9% 10% 13% 9% 6% 13% 7% 3% 0% 7% 4% 2% 3% 4% 3% 2% 3% 7% 2% 2% 5% 2% TOTAL Under 19 19-25 26-44 45-64 65+ Frequent Infrequent Non-user Halton Knowsley Liverpool Sefton St Helens Wirral Modern (2) ... (1) ... (0) ... (-1) Old fashioned (-2)

Buses seen as most modern by under 19’s and over 65’s and in Wirral. Non-users and Knowsley least positive

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3% 2% 4% 1% 1% 2% 2% 3% 2% 4% 3% 1% 3% 1% 11% 5% 4% 4% 4% 5% 4% 4% 5% 5% 7% 3% 5% 3% 12% 23% 24% 21% 15% 15% 22% 44% 17% 29% 16% 24% 16% 17% 35% 30% 32% 33% 26% 29% 35% 34% 33% 27% 40% 31% 26% 25% 40% 40% 36% 42% 54% 49% 37% 14% 44% 35% 34% 40% 51% 54% Under 19 19-25 26-44 45-64 65+ Frequent Infrequent Non-user Halton Knowsley Liverpool Sefton St Helens Wirral Series1 Series2 Series3 Series4 Series5 Series6

Buses generally seen as safe across the board. Under 19’s most likely to say unsafe. Non-users often no view

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41% 13% 11% 7% 7% 7% 5% 2% 2% 2% 2% 1% 1% 1% 1% 1% 1%

Nothing in particular Cheaper fares - cost is too expensive Better punctuality / reliability Better availability - go to more places / more routes… Better frequency Better timetable / Sunday service / late night service Faster / quicker service If unable to drive / don't have a car Better drivers / driver's attitude Modern / newer / cleaner buses / double decker's More space for wheelchairs / prams / luggage / cycles More comfortable seating / more leg room Improve safety / seat belts Better ticketing system - flat fare / all day ticket /… Better information / maps at bus stops Accessibility / easier to get on or off Nothing - don't like travelling by bus / cannot travel…

What would encourage more bus use?

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For four in ten, nothing but otherwise closely matches required improvements

“If you were in charge of buses in the Liverpool City Region, what changes would you introduce to make the bus network work better for all residents?” Similar themes emerge…

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“One ticket that would enable passengers to use a number of different bus companies if need be for the journey” “More spaces on buses for the prams and wheelchairs” “More buses on in the morning for workers. Bus lanes in city centre would make them a little quicker” “Needs more Sunday services in Huyton” “Much smaller buses but lots more of them and make the routes more flexible about stops, buses not move before everybody seating down” “More security on the buses. Enforcing less anti social behaviour” “More pram space cheaper fares for younger people and wifi on all buses” “Newer buses, direct service and nice kind drivers”

“If you were in charge of buses in the Liverpool City Region, what changes would you introduce to make the bus network work better for all residents?” Similar themes emerge…

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“A total overhaul? 1 More modern buses. 2 More spaces for disabled. 3. Drivers enforcing people to move to make space for the disabled” “A better bus service where buses go straight to the destination. If there were more buses this would be better.” “Dogs muzzled on buses they scare people, too many lads with dogs they should limit the numbers” “Ban cars from town and force people

• nto them/ the peak hours are the only

busy times” “Cheaper fares and safer at night” “Better information Hold companies accountable for poor reliability” “Attitude of drivers, some can be obnoxious and won’t wait a minute for old people to get on the bus” “Better services on a Sunday. Hire more drivers by giving them better pay.”

“If you were in charge of buses in the Liverpool City Region, what changes would you introduce to make the bus network work better for all residents?” Similar themes emerge…

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“More direct routes to important places like hospitals etc” “If they had an app to tell you when the bus is due.” “Improve the conduct of young passengers and make it aware that they will be put off bus for misconduct” “Increase bus services at busy times so all can have a seat” “Just make some of the buses express from st Helens to Liverpool” “More busses in the morning and evening for students and workers” “More direct routes to important places where there is lack of car parking” “Stop cancelling buses with no notice, leaving people at bus stops for very long..”

“If you were in charge of buses in the Liverpool City Region, what changes would you introduce to make the bus network work better for all residents?”

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Demographics

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32% 39% 27% 9% 37% 62% 39% 2% 22% 42% 43% 34% 18% 31%

13% 9% 16% 6% 18% 17% 16% 6% 11% 12% 13% 13% 13% 16% 11% 12% 9% 80% 26% 2% 0% 8% 4% 10% 9% 17% 13% 5% 4% 5% 3% 11% 7% 5% 8% 3% 3% 5% 5% 4% 11% 8% 13% 2% 8% 12% 24% 16% 13% 7% 10% 12% 9% 29% 28% 30% 17% 91% 34% 26% 24% 28% 35% 27%

TOTAL Male Female Under 18 19-25 26-44 45-64 65+ Halton Knowsley Liverpool Sefton St Helens Wirral

Retired Not working – not looking for work Not working - looking for work In education Working part time (Less than 30 hours) either employed or self-employed Working full time (30 hours or more) either employed or self-employed

Working status

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77% 77% 77% 93% 93% 82% 71% 66% 74% 82% 86% 77% 81% 87% 82% 69% 68%

11% 10% 12% 4% 4% 8% 16% 16% 12% 11% 11% 10% 13% 7% 12% 11% 16% 11% 12% 10% 4% 3% 8% 12% 17% 13% 6% 3% 13% 4% 6% 6% 18% 15%

TOTAL Male Female Under 18 19-25 26-44 45-64 65+ Frequent Infrequent Non-user Halton Knowsley Liverpool Sefton St Helens Wirral

No: none Yes & impact Yes no impact

Long term illnesses and conditions

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9% 10% 5% 1% 1% 9% 2% 5% 6% 16% 12% 12% 13% 11% 14% 7% 8% 10% 16% 14% 14% 13% 25% 21% 42% 33% 34% 23% 27% 30% 27% 21% 26% 26% 24% 29% 30% 33% 29% 33% 27% 27% 17% 25% 27% 31% 13% 21% 25% 33% 27% 22% 26% 32% 24% TOTAL Frequent Infrequent Non-user Car access - drive Halton Knowsley Liverpool Sefton St Helens Wirral 16-18 19-25 26-44 45-64 65+

Age profile

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Big Bus Debate – Liverpool City Region

Results of survey of residents

October 2019

39