Behavioral-Based safety in the Workplace WAREHO U SI NG | OMNICHANN EL FULFIL L M EN T | TRANSP OR T A T IO N | PACKAGIN G CONFIDEN T IA L
What is Behavioral Safety? 2 • Science of behavior change • Focuses people’s attentions and actions on daily safety behavior • Applies intervention strategy to improve what people do WAREHO U SI NG | OMNICHANN EL FULFIL L M EN T | TRANSP OR T A T IO N | PACKAGIN G CONFIDEN T IA L
Focused Attention (train) / Intervention Strategy (enforce) 3 “The INDIVIDUAL is always the biggest factor in whether an injury occurs……. Or not” Identify – John Sewell Train Enforce WAREHO U SI NG | OMNICHANN EL FULFIL L M EN T | TRANSP OR T A T IO N | PACKAGIN G CONFIDEN T IA L
Focused Attention / Intervention Strategy 4 “The INDIVIDUAL is always the biggest factor in whether an injury occurs……. Or not” – John Sewell WAREHO U SI NG | OMNICHANN EL FULFIL L M EN T | TRANSP OR T A T IO N | PACKAGIN G CONFIDEN T IA L
How does BBS Affect my Organization? 5 *Source: Institution of Occupational Safety and Health (IOSH) “ Behavioral choices are a factor in over 80% of all workplace injuries” • At-Risk Behaviors account for upwards of 80% of injuries • By changing behavior we eliminated injury • Simple right? WAREHO U SI NG | OMNICHANN EL FULFIL L M EN T | TRANSP OR T A T IO N | PACKAGIN G CONFIDEN T IA L
Identify 6 Understand your business, and determine were you risk lies • Trend and Analyze Injury Data • Ergonomic Process Assessments • Job Hazard Analysis • Safety “Gemba Walks” – Observe processes WAREHO U SI NG | OMNICHANN EL FULFIL L M EN T | TRANSP OR T A T IO N | PACKAGIN G CONFIDEN T IA L
Identify 7 Face the object- square up, don’t Always maintain at least an arm length away from PIT operate to your side WAREHO U SI NG | OMNICHANN EL FULFIL L M EN T | TRANSP OR T A T IO N | PACKAGIN G CONFIDEN T IA L
Identify 8 Access boxes from side that Use stepladder to maintain both feet flat & avoid reach above head minimizes reach WAREHO U SI NG | OMNICHANN EL FULFIL L M EN T | TRANSP OR T A T IO N | PACKAGIN G CONFIDEN T IA L
Train 9 Communicate safety expectations • Train Initially ⁻ Set the expectations coming through the door • Train Regularly Establish a cadence where “reminders” are ⁻ delivered often • Train Consistently ⁻ Ensure your leaders are delivering a consistent message This may be a bit of a stretch, but is he right? WAREHO U SI NG | OMNICHANN EL FULFIL L M EN T | TRANSP OR T A T IO N | PACKAGIN G CONFIDEN T IA L
Enforce 10 How do we change behavior? WAREHO U SI NG | OMNICHANN EL FULFIL L M EN T | TRANSP OR T A T IO N | PACKAGIN G CONFIDEN T IA L
Enforce 11 How do we change behavior?........ Leadership Engagement ⁻ Accountability ⁻ Real time feedback ⁻ Consistency ⁻ NEVER walk by an unsafe behavior without correcting it A team's actions are a direct reflection of their leadership. - General George S Patton WAREHO U SI NG | OMNICHANN EL FULFIL L M EN T | TRANSP OR T A T IO N | PACKAGIN G CONFIDEN T IA L
Enforce 12 How can we ensure we are accomplishing these things? ⁻ Accountability ⁻ Real time feedback ⁻ Consistency Organized and Deliberate “Behavioral Audits” are a proven effective way to decrease at-risk behavior After implementing a Behavioral Audit program at Amazon’s Ruskin Facility, we saw a 34% decrease in injuries over an 18 month period WAREHO U SI NG | OMNICHANN EL FULFIL L M EN T | TRANSP OR T A T IO N | PACKAGIN G CONFIDEN T IA L
Enforce 13 Behavioral Audits are a powerful tool that will change the culture within your organization WAREHO U SI NG | OMNICHANN EL FULFIL L M EN T | TRANSP OR T A T IO N | PACKAGIN G CONFIDEN T IA L
How to Make Your BBS Program Successful 14 A team's actions are a direct reflection of their leadership. • Leadership buy-in is critical • This tool is only as effective as the individual delivering it • This commitment will need to come from the top down ⁻ General Managers ⁻ Executives ⁻ Not the Safety Manager WAREHO U SI NG | OMNICHANN EL FULFIL L M EN T | TRANSP OR T A T IO N | PACKAGIN G CONFIDEN T IA L
How to Make Your BBS Program Successful 15 1) Complete at a tempo that will influence associates (weekly, bi-weekly) 2) Ensure your leadership is being consistent in their audits 3) Coach on all behaviors, at-risk and safe * After some time, your leaders will gain an eye for at-risk behaviors and begin coaching on a 24- 7 basis….. * Around this time is when you will see a change in your culture and a decrease in your injuries…… WAREHO U SI NG | OMNICHANN EL FULFIL L M EN T | TRANSP OR T A T IO N | PACKAGIN G CONFIDEN T IA L
Recap 16 Identify Train Enforce WAREHO U SI NG | OMNICHANN EL FULFIL L M EN T | TRANSP OR T A T IO N | PACKAGIN G CONFIDEN T IA L
17 Questions? John Sewell Sr Manager, Safety Compliance Saddle Creek Logistics (863) 308-2820 jsewell@sclogistics.com WAREHO U SI NG | OMNICHANN EL FULFIL L M EN T | TRANSP OR T A T IO N | PACKAGIN G CONFIDEN T IA L
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