and New Hire Experience Driving Corporate Strategy through Process - - PowerPoint PPT Presentation

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From Process to Engagement Transforming Your Candidate and New Hire Experience

Driving Corporate Strategy through Process and Engagement

PRESENTED BY | ENGAGE2EXCEL

The Business Impact of Candidate Experience

64%

Of job seekers who give their overall candidate experience a negative 1-star rating will definitely take their alliances, product purchases and relationships somewhere else.

41%

Of job seekers who give their overall candidate experience a positive 5-star rating will definitely increase their employer relationships.

SOURCE: TalentBoard

Evolution of the Candidate Experience

• You know them
• You know what

they love to do Rolodex of Relationships

• Candidate

focused

• Qualification

and preference driven Self Qualification Spreadsheet

• Job Descriptions

become uniform

• Min qualifications
• Risk aversion

Goverance “Gotcha”

• Req. Mgt.

creates need for Talent pipelines HRIS as a Helper

• A new

approach - Another platform Candidate Relationships Commoditized

PRESENTED BY | ENGAGE2EXCEL

The “Black Hole” of the candidate experience

“If you can’t describe what you are doing as a process, you don’t know what you are doing”

• Edward Deming

Why is process so important? 83%

• f Candidates get no notice when a position is filled

94%

• f employers made ZERO contact beyond the outdated

acknowledgement of application receipt

89%

• nly have a minimal job description

60%

• f applicants were not asked to provide feedback
• f their interview experience

Forced Execution of Process

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“Efficiency is doing things right, EFFECTIVENESS is doing the right things”

• Peter Drucker

PRESENTED BY | ENGAGE2EXCEL

Millennials in the Workforce

74%

• f the workforce in 2025

will be comprised of Millennials

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PRESENTED BY | ENGAGE2EXCEL

Engagement and Pre-Hire Experiences

• Posts from candidates

who have interviewed

• Posts from employees

who have exited Engagement influences your brand on social media:

79%

• f jobseekers

use Social Media

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Mark’s Daughter

What do Employees & Candidates most want?

PRESENTED BY | ENGAGE2EXCEL

What Do Candidates Really Want?

Recognition Exciting Work Security Pay Education & Career Growth Conditions Truth

20%

Recognition

8%

Education

& Career Growth

15%

Conditions

25%

Pay

19%

Security

6%

Exciting

Work

8%

Truth

The RESPECT Engagement Framework:

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Recognition is the second most important driver of Engagement after Pay

PRESENTED BY | ENGAGE2EXCEL

Our Latest Research

➜ Millennials who represent three-fourths of active job seekers, will comprise 50% of the workforce by 2020 ➜ When asked about the importance of recognition in the pre-hiring process, 81% of millennials said it was either important or very important, compared with 39% of baby boomers ➜ CareerBuilder estimates that 81% of millennials are always looking for a new opportunity ➜ With 30 years of data on “what employees want from their employer”… Fair Pay was #1 (25% ranked this most important). Recognition is #2 (20% of employees ranked this most important). ➜ Companies with formal recognition programs have engagement scores 25 points higher than

• rganizations that do not

➜ 24% of job seekers say that “lack of recognition, appreciation, or respect” is the most important reason causing them to leave their current employer ➜ 69% of employees say their onboarding experience impacts if they will stay 6 months or longer

PRESENTED BY | ENGAGE2EXCEL

Does Experience = Engagement?

MILLLENNIALS X BOOMERS Z IMPORTANCE OF RECOGNITION DURING PRE-HIRE PROCESS

81% 55% 39% 31%

SOURCE: 2017 Engage2Excel Trendicators Report |

What You Need To Know About Today’s Job Seekers

TOP REASON FOR LEAVING CURRENT EMPLOYER DURING MEN Lack of recognition, appreciation or respect WOMEN Inadequate or unfair compensation IMPORTANCE OF SOCIAL INTERACTION DURING PRE-HIRE PROCESS CURRENTLY WORKING REMOTELY AT LEAST 20 PERECENT OF THE TIME JOB SEEKERS ACCEPTED THE JOB OFFER DURING THEIR MOST RECENT SEARCH MILLLENNIALS BOOMERS

81% 32%

MILLLENNIALS BOOMERS

85% 42%

ACTIVE PASSIVE

26% 65%

PRESENTED BY | ENGAGE2EXCEL

Differentiation

• How does your company uniquely

deliver “what employees really want?”

• Is this clearly reflected in your approach

and candidate experience?

• Is this communicated in an authentic

manner?

• Is it differentiated from those competing

for the same talent?

Take a science driven approach to improve engagement throughout the talent lifecycle

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PRESENTED BY | ENGAGE2EXCEL

“I became enlightened at a Bowling Alley”

A Team

• f 1200

a.k.a. If you listen to the data, it will tell you what to do……

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Jimmy’s Mom

Love ‘em or lose ‘em

56% of your candidates who have

accepted your offer……..are still entertaining other offers….

Engaged?

Still looking Not looking

PRESENTED BY | ENGAGE2EXCEL

Stephanie

The Impact of Onboarding on Retention

The Impact of Onboarding on Retention

• 69% say that their first day on the job experience will affect their decision to stay with the
• rganization for more than a month
• 72% say that their total onboarding experience will affect their decision to stay with the organization

for more than a year

• 59% say that a poor onboarding experience will result in their immediately looking for a job outside
• f the company

SOURCE: 2017 Engage2Excel Trendicators Report |

What You Need To Know About Today’s Job Seekers

PRESENTED BY | ENGAGE2EXCEL

S.T.A.R.T.

• Science will inform you
• Tell your story
• Authentic communication
• RESPECT
• Teach them something in the process

Why Does Candidate & Employee Engagement Matter? 27%

lower rate of absenteeism

51%

lower turnover rate with satisfied employees

2.5X

increase in performance- related business outcomes

Companies with highly engaged employees have 33% higher profits.

SOURCE: PwC 24

Thank you!

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