8th Annual Student Success Conference A Coordinated Culture of Care - PowerPoint PPT Presentation

8th Annual Student Success Conference A Coordinated Culture of Care for Student Success Dr. Brett Carter Associate Vice Chancellor and Dean of Students UNC Greensboro

 Pa rtic ipa nts will b e a b le to ide ntify spe c ific ste ps to c re a ting a c ulture o f c a re fo r stude nts.  Pa rtic ipa nts will b e a b le to ide ntify a re a s o f c o lla b o ra tio n a c ro ss institutio na l b o unda rie s to impro ve c o o rdina tio n o f se rvic e s fo r stude nts o f c o nc e rn.  Pa rtic ipa nts will ha ve the kno wle dg e a nd to o ls to le a d a nd mo tiva te o the rs to a do pt a c ulture o f c a re .

Dr. Jen Day Shaw Associate Vice President/ Dean of Students University of Florida

I . Ab o ut us I I . T o da ys’ Stude nt Me nta l He a lth I I I . UNCG Ca re s I nitia tive s I V. E sta b lishing the UNCG Ca re s Pro g ra m V. F a c ulty/ Sta ff Guide line s VI . Ge ne ra l Asse ssme nt Da ta VI I . Ca se Ma na g e me nt VI I I . Ne w I nitia tive s I X. Suc c e sse s / Cha lle ng e s X. T re nds XI . Wra p up / Que stio ns

 Pub lic , c o e d, do c to ra l-g ra nting , o ne o f 17 c o nstitue nt institutio ns within the Unive rsity o f No rth Ca ro lina syste m Ab o ut us…  19,393 (36% ma le , 64% fe ma le ) stude nts with a lmo st 16,000 unde rg ra dua te s  5300 stude nts live o n c a mpus in 30 re side nc e ha lls  UNCG is lo c a te d o ne mile fro m do wnto wn Gre e nsb o ro , a c ity o f 277,000

Stude nts e xhibit symptoms of me nta l illne ss long be fore the y a rrive on c olle g e T o da y’ s c a mpuse s Stude nt (b e twe e n the a g e s o f 11-24) Me nta l  Ab use a nd ne g le c t He a lth  Untre a te d me nta l he a lth a nd/ o r sub sta nc e a b use pro b le ms  T ra uma o r disruptio n a t ho me (e .g . divo rc e , de a th o f pa re nt)  L o w se lf-e ste e m a nd/ o r c o nfide nc e  F a mily histo ry o f de pre ssio n

UNCG Car e s (UNCG Still Ca re s) UNCG e s: Critic a l Re spo nde rs T ra ining UNCG Car Ca re s’ e s: Stude nts He lping Stude nts UNCG Car I nitia tive s Crisis Ma na g e me nt Pro to c o l Sta rfish

State me nt of Pr oble m: T he Unive rsity ha s e xpe rie nc e d a dra ma tic inc re a se o f stude nts in distre ss. With the Unive rsity’ s e mpha sis o n re te ntio n a nd a ne e d fo r a ll fa c ulty a nd sta ff to ta ke re spo nsib ility fo r a ssisting stude nts to b e suc c e ssful, c o mmunity me mb e rs we re willing b ut ne e de d tra ining o n ho w to b e st he lp the stude nts.

CM Care Management UNCG 2015-2016 65 2655 Me nta l He a lth 2014-2015 76 2410 Ca se / Ca re 2013-2014 110 2137 Ma na g e me nt 2012-2013 89 2350 2011-2012 88 2332 2010-2011 98 1157 2009-2010 70 1422

Me thodology use d to imple me nt the pr ogr am: ① De a n o f Stude nts Offic e initia te d ide a ② Me t with E nro llme nt Se rvic e s a nd o the r pa rtne rs to g a in b uy-in a nd suppo rt ③ Me t with c a mpus a nd c o mmunity re fe rra l so urc e s to insure c o ntinuity o f c a ring se rvic e , unde rsta nding o f pro g ra m, e xpe c ta tio ns fo r fo llo w-up ④ Cre a te d a nd imple me nte d tra ining pro g ra m ⑤ Cre a te d a nd imple me nte d a sse ssme nt pro c e ss ⑥ Pub lic ize d the pro g ra m wide ly

“ UNCG Ca re s ” Cre a ting a c ultur ing b y: e of c a r e sta b lishing a ne two rk o f individua ls a nd o ffic e s tha t fo c us o n suppo rting stude nts with a c e ntra lize d “ hub of tr ouble ” to a ddre ss issue s o f info rma tio n silo s. re a c hing stude nts in distre ss a t a nd e a rly sta g e so tha t c risis situa tio ns a nd/ o r da ng e ro us situa tio ns a re minimize d b e fo re the y b e c o me c ritic a l. g e tting stude nts fro m ho spita liza tio n to g ra dua tio n.

“ UNCG Ca re s ” Unive rsity wide pro fe ssio na l de ve lo pme nt pro g ra m fo r fa c ulty/ sta ff During the tra ining , pa rtic ipa nts le a rn a c tive liste ning skills, ho w to re c o g nize sig ns o f distre ss, ho w to pro a c tive ly re a c h o ut to stude nts, the va rie ty o f issue s tha t stude nts fa c e , e ffe c tive re fe rra ls, a nd the re so urc e s a va ila b le o n c a mpus. F a c ulty/ sta ff fe e l a b le to a ssist stude nts with issue s o f c o nc e rn.

F ac ulty & Staff  Mo st c hro nic distre ss c a nno t b e c o mple te ly re so lve d in a o ne -time Guide line s fo r inte ra c tio n  De a ling with the I t is o ka y if the y a re still distre sse d Distre sse d Stude nt  E mpo we r the stude nt, b ut do no t do it fo r the m  Do no t g e t o n the stude nt’ s e mo tio na l ro lle r c o a ste r  Se t, ma inta in, a nd info rm stude nts o f yo ur b o unda rie s a ro und yo ur time (inc luding e ma il a nd pho ne )

“T a king c a re o f yo urse lf is the mo st po we rful wa y to b e g in to ta ke c a re o f o the rs.” Brya nt Mc Gill, Simple Re minde rs

T he UNCG Car e s Commitme nt I agr e e and c ommit to the ide as and philosophy of the UNCG Car e s initiative . I agr e e to r e pr e se nt the unive r sity to the be st of my abilitie s with pr ofe ssionalism and a c ar ing attitude . I agr e e to make it a pr ofe ssional pr ior ity to par tic ipate in le ar ning de ve lopme nt oppor tunitie s offe r e d or r e c omme nde d that may assist in my skills de ve lopme nt. I agr e e to c ontac t appr opr iate unive r sity r e sour c e s for issue s or c onc e r ns that ar e outside my tr aining, skill le ve l, and/ or e xpe r tise . I agr e e to suppor t and e nc our age my fe llow UNCG Car e s te am me mbe r s. By ac c e pting and displaying the UNCG Car e s logo, I will c r e ate an e nvir onme nt and ac t in a manne r that pr omote s stude nt suc c e ss .

Par tic ipants who c omple te d the UNCG Car e s tr aining  T ra ine d c lo se to 1200 fa c ulty & sta ff  95% we re a b le to ide ntify sig ns o f distre ss  98% re po rte d a hig he r le ve l o f c o nfide nc e a b o ut a ssisting a stude nt in distre ss  97% re po rte d a n inc re a se in kno wle dg e o f c a mpus re so urc e s

Case Management

E nte r ing c ase manage me nt thr ough the c r isis manage me nt pr oc e ss:  A stude nt pre se nts in c risis to CC, the ir individua l the ra pist, DOS, fa c ulty o r o the r sta ff  E me rg e nc y me nta l he a lth a sse ssme nt  Ho spita liza tio n  Sa fe ty o r we lfa re c he c k

What type s of inc ide nts will the c ase manage r handle ?  Suic ide a tte mpts  Suic ida l ide a tio n  Psyc ho tic b re a ks a nd o the r se rio us me nta l he a lth c o nc e rns  Drug a nd a lc o ho l de pe nde nc y  E a ting diso rde rs  T itle I X c a se s  T hre a t a sse ssme nts

Ne w I nitia tive s

Biannual E ve nt Co mmunity Pro vide r T he ra pists L unc he o n Are a tre a tme nt fa c ilitie s I nte nsive o utpa tie nt & inpa tie nt Ag e nc ie s L a w e nfo rc e me nt Ho spita l disc ha rg e pla nne rs

 All stude nts who ha ve g o ne thro ug h the c risis ma na g e me nt pro c e ss  Me e ts we e kly fo r 6 we e ks (two 6 we e k g ro ups pe r se me ste r) CARE  Psyc ho e duc a tio na l Gro ups  Oppo rtunity to c o nne c t with a ll CM stude nts re g ula rly a nd c o mple te risk a sse ssme nt They become a support network for each other

 De fine d pro c e ss fo r ma na g ing hig h risk stude nts  Pro vide 1:1 so c ia l a nd a c a de mic suppo rt Suc c e sse s  E sta b lishe d c o lla b o ra tio n b e twe e n the Co unse ling Ce nte r, the De a n o f Stude nts Offic e , c a mpus pa rtne rs a nd c o mmunity a g e nc ie s  Ab ility to ha ve two c a mpus c a se ma na g e rs  Suppo rt fro m pa re nts a nd fa milie s Create a Culture of Care

 No n-c o mplia nc e with c o unse ling  CC o ffe rs a sho rt-te rm c o unse ling mo de l; le a ds to o ff-c a mpus re fe rra ls Co mpla ints fro m stude nts • (tra nspo rta tio n & c o st) Cha lle ng e s Re trie ving fo rms fro m c o mmunity • the ra pists  Pushb a c k fro m stude nts a b o ut invo lving pa re nts a nd fa milie s  T e rmina tio n o f c a se ma na g e me nt tra c king

 Ne e d fo r mo re Co unse lo rs  Ro b ust E le c tro nic Ca se Ma na g e me nt Syste ms  Stro ng e r I nfo rma tio n Sha ring Be twe e n T re nds I nstitutio ns  Pre dic tive Mo de ling in HE  Stude nt Re silie nc e Surve y  I nte rve ntio n a t the Hig h Sc ho o l L e ve l  Stude nt Se lf-disc lo sure  Sub sta nc e Ab use Re c o ve ry Pro g ra ms  Mo b ile Crisis Ag e nc ie s  Administra tive Withdra wa l