8th Annual Student Success Conference A Coordinated Culture of Care - - PowerPoint PPT Presentation

8th Annual Student Success Conference A Coordinated Culture of Care for Student Success

• Dr. Brett Carter

Associate Vice Chancellor and Dean of Students UNC Greensboro

 Pa rtic ipa nts will b e a b le to ide ntify spe c ific

ste ps to c re a ting a c ulture o f c a re fo r stude nts.

 Pa rtic ipa nts will b e a b le to ide ntify a re a s o f

c o lla b o ra tio n a c ro ss institutio na l b o unda rie s to impro ve c o o rdina tio n o f se rvic e s fo r stude nts o f c o nc e rn.

 Pa rtic ipa nts will ha ve the kno wle dg e a nd

to o ls to le a d a nd mo tiva te o the rs to a do pt a c ulture o f c a re .

• Dr. Jen Day Shaw

Associate Vice President/ Dean of Students University of Florida

I .

Ab o ut us

I I .

T

• da ys’ Stude nt Me nta l He a lth

I I I .

UNCG Ca re s I nitia tive s

I

• V. E

sta b lishing the UNCG Ca re s Pro g ra m

V.

F a c ulty/ Sta ff Guide line s

VI . Ge ne ra l Asse ssme nt Da ta VI I . Ca se Ma na g e me nt VI I I . Ne w I

nitia tive s

I

• X. Suc c e sse s / Cha lle ng e s

X.

T re nds

XI . Wra p up / Que stio ns

Ab o ut us…

• Pub lic , c o e d, do c to ra l-g ra nting , o ne o f 17

c o nstitue nt institutio ns within the Unive rsity o f No rth Ca ro lina syste m

• 19,393 (36% ma le , 64% fe ma le ) stude nts with

a lmo st 16,000 unde rg ra dua te s

• 5300 stude nts live o n c a mpus in 30 re side nc e

ha lls

• UNCG is lo c a te d o ne mile fro m do wnto wn

Gre e nsb o ro , a c ity o f 277,000

T

• da y’ s

Stude nt Me nta l He a lth

Stude nts e xhibit symptoms

• f me nta l illne ss long be fore

the y a rrive on c olle g e c a mpuse s

(b e twe e n the a g e s o f 11-24)

• Ab use a nd ne g le c t
• Untre a te d me nta l he a lth a nd/ o r

sub sta nc e a b use pro b le ms

• T

ra uma o r disruptio n a t ho me (e .g . divo rc e , de a th o f pa re nt)

• L
• w se lf-e ste e m a nd/ o r c o nfide nc e
• F

a mily histo ry o f de pre ssio n

UNCG Ca re s’ I nitia tive s

UNCG Car e s

(UNCG Still Ca re s)

UNCG Car e s: Critic a l Re spo nde rs T

ra ining

UNCG Car e s: Stude nts He lping Stude nts

Crisis Ma na g e me nt Pro to c o l Sta rfish

State me nt of Pr

• ble m:

T he Unive rsity ha s e xpe rie nc e d a dra ma tic inc re a se o f stude nts in distre ss. With the Unive rsity’ s e mpha sis o n re te ntio n a nd a ne e d fo r a ll fa c ulty a nd sta ff to ta ke re spo nsib ility fo r a ssisting stude nts to b e suc c e ssful, c o mmunity me mb e rs we re willing b ut ne e de d tra ining o n ho w to b e st he lp the stude nts.

CM Care Management

2015-2016 65 2655 2014-2015 76 2410 2013-2014 110 2137 2012-2013 89 2350 2011-2012 88 2332 2010-2011 98 1157 2009-2010 70 1422

UNCG Me nta l He a lth Ca se / Ca re Ma na g e me nt

Me thodology use d to imple me nt the pr

• gr

am:

①De a n o f Stude nts Offic e initia te d

ide a

②Me t with E

nro llme nt Se rvic e s a nd

• the r pa rtne rs to g a in b uy-in a nd

suppo rt

③Me t with c a mpus a nd c o mmunity

re fe rra l so urc e s to insure c o ntinuity

• f c a ring se rvic e , unde rsta nding o f

pro g ra m, e xpe c ta tio ns fo r fo llo w-up

④Cre a te d a nd imple me nte d tra ining

pro g ra m

⑤Cre a te d a nd imple me nte d

a sse ssme nt pro c e ss

⑥Pub lic ize d the pro g ra m wide ly

“UNCG Ca re s”

Cre a ting a c ultur

e of c a r ing b y:

e sta b lishing a ne two rk o f individua ls a nd

• ffic e s tha t fo c us o n suppo rting stude nts

with a c e ntra lize d “hub of tr

• uble” to

a ddre ss issue s o f info rma tio n silo s. re a c hing stude nts in distre ss a t a nd e a rly sta g e so tha t c risis situa tio ns a nd/ o r da ng e ro us situa tio ns a re minimize d b e fo re the y b e c o me c ritic a l. g e tting stude nts fro m ho spita liza tio n to g ra dua tio n.

“UNCG Ca re s”

Unive rsity wide pro fe ssio na l de ve lo pme nt pro g ra m fo r fa c ulty/ sta ff During the tra ining , pa rtic ipa nts le a rn a c tive liste ning skills, ho w to re c o g nize sig ns o f distre ss, ho w to pro a c tive ly re a c h

• ut to stude nts, the va rie ty o f issue s tha t

stude nts fa c e , e ffe c tive re fe rra ls, a nd the re so urc e s a va ila b le o n c a mpus. F a c ulty/ sta ff fe e l a b le to a ssist stude nts with issue s o f c o nc e rn.

Guide line s fo r De a ling with the Distre sse d Stude nt

F ac ulty & Staff

• Mo st c hro nic distre ss c a nno t b e

c o mple te ly re so lve d in a o ne -time inte ra c tio n

• I

t is o ka y if the y a re still distre sse d

• E

mpo we r the stude nt, b ut do no t do it fo r the m

• Do no t g e t o n the stude nt’ s e mo tio na l

ro lle r c o a ste r

• Se t, ma inta in, a nd info rm stude nts o f

yo ur b o unda rie s a ro und yo ur time (inc luding e ma il a nd pho ne )

“T a king c a re o f yo urse lf is the mo st po we rful wa y to b e g in to ta ke c a re o f

• the rs.”

Brya nt Mc Gill, Simple Re minde rs

I agr e e and c ommit to the ide as and philosophy of the UNCG Car e s initiative . I agr e e to r e pr e se nt the unive r sity to the be st of my abilitie s with pr

• fe ssionalism and a c ar

ing attitude . I agr e e to make it a pr

• fe ssional pr

ior ity to par tic ipate in le ar ning de ve lopme nt oppor tunitie s offe r e d or r e c omme nde d that may assist in my skills de ve lopme nt. I agr e e to c ontac t appr

• pr

iate unive r sity r e sour c e s for issue s or c onc e r ns that ar e outside my tr aining, skill le ve l, and/ or e xpe r tise . I agr e e to suppor t and e nc our age my fe llow UNCG Car e s te am me mbe r s. By ac c e pting and displaying the UNCG Car e s logo, I will c r e ate an e nvir

• nme nt and ac t in a manne r

that pr

• mote s stude nt suc c e ss.

T he UNCG Car e s Commitme nt

Par tic ipants who c omple te d the UNCG Car e s tr aining

 T

ra ine d c lo se to 1200 fa c ulty & sta ff

 95% we re a b le to ide ntify sig ns o f distre ss  98% re po rte d a hig he r le ve l o f c o nfide nc e a b o ut a ssisting a

stude nt in distre ss

 97% re po rte d a n inc re a se in kno wle dg e o f c a mpus re so urc e s

Case Management

E nte r ing c ase manage me nt thr

• ugh the

c r isis manage me nt pr

• c e ss:
• A stude nt pre se nts in c risis to

CC, the ir individua l the ra pist, DOS, fa c ulty o r o the r sta ff

• E

me rg e nc y me nta l he a lth a sse ssme nt

• Ho spita liza tio n
• Sa fe ty o r we lfa re c he c k

What type s of inc ide nts will the c ase manage r handle ?

• Suic ide a tte mpts
• Suic ida l ide a tio n
• Psyc ho tic b re a ks a nd o the r

se rio us me nta l he a lth c o nc e rns

• Drug a nd a lc o ho l de pe nde nc y
• E

a ting diso rde rs

• T

itle I X c a se s

• T

hre a t a sse ssme nts

Ne w I nitia tive s

Co mmunity Pro vide r L unc he o n

Biannual E ve nt

T he ra pists Are a tre a tme nt fa c ilitie s I nte nsive o utpa tie nt & inpa tie nt Ag e nc ie s L a w e nfo rc e me nt Ho spita l disc ha rg e pla nne rs

CARE Gro ups

• All stude nts who ha ve g o ne

thro ug h the c risis ma na g e me nt pro c e ss

• Me e ts we e kly fo r 6 we e ks

(two 6 we e k g ro ups pe r se me ste r)

• Psyc ho e duc a tio na l
• Oppo rtunity to c o nne c t with a ll

CM stude nts re g ula rly a nd c o mple te risk a sse ssme nt

They become a support network for each other

Suc c e sse s

• De fine d pro c e ss fo r ma na g ing hig h risk

stude nts

• Pro vide 1:1 so c ia l a nd a c a de mic suppo rt
• E

sta b lishe d c o lla b o ra tio n b e twe e n the Co unse ling Ce nte r, the De a n o f Stude nts Offic e , c a mpus pa rtne rs a nd c o mmunity a g e nc ie s

• Ab ility to ha ve two c a mpus c a se ma na g e rs
• Suppo rt fro m pa re nts a nd fa milie s

Create a Culture of Care

Cha lle ng e s

 No n-c o mplia nc e with c o unse ling  CC o ffe rs a sho rt-te rm c o unse ling

mo de l; le a ds to o ff-c a mpus re fe rra ls

• Co mpla ints fro m stude nts

(tra nspo rta tio n & c o st)

• Re trie ving fo rms fro m c o mmunity

the ra pists

 Pushb a c k fro m stude nts a b o ut

invo lving pa re nts a nd fa milie s

 T

e rmina tio n o f c a se ma na g e me nt tra c king

T re nds

• Ne e d fo r mo re Co unse lo rs
• Ro b ust E

le c tro nic Ca se Ma na g e me nt Syste ms

• Stro ng e r I

nfo rma tio n Sha ring Be twe e n I nstitutio ns

• Pre dic tive Mo de ling in HE
• Stude nt Re silie nc e Surve y
• I

nte rve ntio n a t the Hig h Sc ho o l L e ve l

• Stude nt Se lf-disc lo sure
• Sub sta nc e Ab use Re c o ve ry Pro g ra ms
• Mo b ile Crisis Ag e nc ie s
• Administra tive Withdra wa l

Re fe re nc e s

• Ame ric a n Co lle g e He a lth Asso c ia tio n. Ame ric a n Co lle g e He a lth Asso c ia tio n-

Na tio na l Co lle g e He a lth Asse ssme nt I I : Re fe re nc e Gro up E xe c utive Summa ry F a ll 2009. L inthic um, MD: Ame ric a n Co lle g e He a lth Asso c ia tio n; 2009.

• K

a pla n, M.S., Hug ue t, N., Mc F a rla nd, B., & Ne wso m, J.T . (2007). Suic ide a mo ng ma le ve te ra ns: A pe rspe c tive po pula tio n-b a se d study. Jo urna l o f E pide mio l Co mmunity He a lth, 61(7), 619-624.

• http:/ / www.wo me nshe a lth.va .g o v/ fa c ts.a sp
• http:/ / www.va .g o v/ wo me nve t/ sta tistic s.a sp
• http:/ / www.sa mhsa .g o v/ da ta / NSDUH/ 2k10NSDUH/ 2k10Re sults.htm# 3.1.6
• http:/ / www.a me ric a she ro e sa two rk.g o v/ fo rE

mplo ye rs/ fa c tshe e ts/ dispe llMyth/

• http:/ / o nline c o unse lling c o lle g e .b lo g spo t.c o m/ 2012/ 04/ c o mmo n-myths-a b o ut-

me nta l-illne ss.html

• http:/ / pro mo te a c c e pta nc e .sa mhsa .g o v/ pub lic a tio ns/ myths_fa c ts.a spx
• http:/ / www.c ss.e du/ Administra tio n/ He a lth-a nd-We ll-Be ing / E

a ting - I ssue s/ Myths-a nd-F a c ts.html

• http:/ / www.fo c uso nso lutio ns.c o .uk/ links.html

• NASPA E

xc e lle nc e Awa rds Go ld Winne r

• Cite d a s the b e st pra c tic e in

No rth Ca ro lina Unive rsity Syste m T a sk F

• rc e Re po rt o n Ca mpus

Sa fe ty

• Cite d a s b e st pra c tic e in Sta te o f

No rth Ca ro lina Atto rne y Ge ne ra l Re po rt o n Ca mpus Sa fe ty

• Cite d a s b e st pra c tic e a t No rth

Ca ro lina Sa fe ty Sympo sium