UAA Student Success Initiatives Claudia Lampman, PhD. Vice Provost - - PowerPoint PPT Presentation

UAA Student Success Initiatives

Claudia Lampman, PhD. Vice Provost for Student Success Valerie Robideaux, M.Div. Director, First Year Student Advising & Success

Core Values

• Student Success
• Excellence
• Access
• Affordability

Vice Provost for Student Success

• My role is to:
• create a sense of urgency around student

success by educating our campuses about what our students need

• implement initiatives to improve retention

and graduation rates

• help more UAA students persist and

complete their educational goals

First-time, Full-time Bachelor’s Degree-Seeking at all UAA campuses

2012 Cohort n=1006

70.9% 57.5% 10.5% 31.4%

All UAA Bachelors 2nd Fall retention 3rd Fall retention 4-year graduation 6-year graduation

I applied to college…

What’s my major and what courses sh should ld I I take?

• Overwhelming number of options:
• 60 bachelors degrees
• 30 associates degrees
• 20 undergrad certificates
• 1,000 undergrad courses each semester

Declared Majo jors Fall 2018 2018

Pre-major Nursing Science (12%) Exploratory/Undeclared (8%) Biological Sciences (6%) Pre-major Health Sciences (4.4%) Psychology (4%) Civil Engineering (3.6%) Computer Science (3.4%) Management (3%)

Many students are switching majo jors

Returned Year 1 Returned Year 2

Returned in Same Major 73%

Returned in Different Major 27%

Returned in Same Major 54%

Returned in Different Major 46% Major Switching Bachelor-Seeking First-time Freshman

Many students seeking Bachelors degree do not enter GER-ready

Place into GER-level Math (39.5%) Place into GER-level Writing (47.3%)

Nationwide – 63% of high school students are not ready for college-level math and/or writing.

Many students are taking the wrong courses

BIOL A111 Placement into: Enrollment Pass Rate # Students not Passing

GER-level WRTG and MATH

33 75.8% 8

GER-level WRTG and Pre-GER MATH

128 64.1% 46

GER-level MATH and Pre-GER WRTG

20 60.0% 8

Pre GER-level WRTG and Pre-GER MATH

80 25.0% 60 Total 261 56.2% 122

For the students who were not GER-ready (n=114), $96,672 in tuition (resident).

Excess credits and time to degree 152

Average credits to degree

10.5

Average terms to degree

6.8

Average years to degree

Bachelor’s Degree Statistics: 2012-2018

UAA students were…

• Receiving little or no guidance before

choosing majors and first courses

• Switching majors too many times
• Taking excess credits
• Taking and failing too many classes
• Dropping out too often
• Taking a long time to graduate
• Not graduating at all

Assessing the Data: Student Success Solutions Give our students a consistent academic advising experience that is focused on retention, persistence, and completion (Advising Alignment Initiative) Give our academic advisors the best tools to help students stay on track (Seawolf Tracks) Give each new student a clear road map for their first year (Academic Pathways Initiative) Give each new student a personal and virtual guide (First Year Student Advising & Success and Seawolf Tracks mobile app) Work with faculty to help incorporate academic supports to help students complete classes – particularly high DFW/high enrollment courses

First Year Student Advising & Success

“People will forget what you said. People will forget what you did. But people will never forget how you made them feel.” –Maya Angelou

To make every first year student feel welcome, connected, and prepared.

Developing a Mission for the Program

Spring ‘18 Summer ‘18 Fall ‘18 Spring ‘19

Staffing

• Hired FYSAS Director
• Posted FYA position

description & assembled search committee Staffing

• Conducted 24 interviews and

filled seven FYA positions Staffing

• On-boarded 7 FYAs
• Set up physical location
• Hired a FYA for Alaska Native

Student Success Student Outreach

• FTF withdrawal reports
• Pre/Tier 1 faculty referrals
• FTF Spring registration

Staffing

• Semi-annual performance

reviews Events

• Howl Days (April, May)

Student Outreach

• FTF Spring registration
• FTF Res-Life < 2.0
• FTF withdrawal reports
• FTF AR holds
• Pre/Tier 1 faculty referrals
• Caseloads by Pathways

1500 + student interactions

Events

• Hosted drop-in Advising &

Registration days Events

• Spill Your Ink: A Tattoo

Storytelling Event

• Open House

85% 40 training events

• f August interactions
• ccurred between

8/20-8/31 FYSAS Development Timeline

• Advisor

Assignments

• Proactive outreach

Admitted

• Orientation with

advising & registration

Enrolled

• Proactive caseload

management

• 2nd semester

registration

Engaged

• Transition to

college advising

Retained

FYSAS Advising Workflow

FYSAS Next Steps Proactive Outreach and Assessment Assign Advisors to New Students per Pathway Advise Based on Academic Pathways per Placement Award First Year Advisor Certifications

Academic Pathways

Goals of Academic Pathways

• Improve the way we advise incoming, under-prepared students
• Make major and course choice less overwhelming
• Reduce major switching, excess credits, and time to degree
• Expose students to multiple career options within the pathway

through courses (e.g., HLTH A151, BA A151, ENG A151) or advising

• Provide structured maps tailored to a student’s level of preparation

and area of interest

• Maximize chances of success in first year courses
• Help students choose the best major after some exposure to the

disciplines in the pathway

• RETENTION!

Academic Pathways – Customized First Year Course Maps

Academic Pathways: Next Steps Assess Academic Pathway Success Launch Academic Pathway Advising in April 2019 Create Academic Pathways for Associate Degrees in Fall 2019 Training First Year Advisors and College Advisors in February and March 2019

EAB Student Success Collaborative Seawolf Tracks

Spring ‘18 Summer ‘18 Fall ‘18 Spring ‘19

Assembled Teams Mobile App Development Data Validation App Promotion to New Students App Appointment Scheduling App Promotion to All Students Progress Reports Pilot

SWT Mobile App | Key Success Factors:  Hiring part-time development help  Communications team  Targeting new students first EAB Integration Timeline

Onsite Preview Advisor Trainings Banner Assignment Cleanup Appointment Campaign Pilot Coordinated Care Trainings

SWT Navigate | Key Success Factors:  Phased rollout  Banner assignment accuracy  Multiple training opportunities  Assembling “advising leads”  Monthly usage update to Deans

Academic Advisor Adoption

41 Academic Advisors 9,027 Appointments 9,474 Appt. Reports

5 10 15 20 25 30 35 September October November December January February

Number of Advisors

500 1000 1500 2000 2500 3000 Student Count Appointments Reports

Advisor Usage of Features

September October November December January February

Progress Reports Pilot

100 200 300 400 500 600 700 Week 2 Week 4 Week 6

Quick Glance

Evaluations Sent Responses At-Risk

Week 2: Attendance/Engagement Concern

Response (68%)

Week 4: Academic Performance Concern Week 6: At Risk of Failing Concern

At-Risk (18%) Response (95%) At-Risk (15%) Response (88%) At-Risk (15%)

6 Faculty Members 12 Sections 600+ students

Seawolf Tracks: Next Steps Student Mobile App Categories and Targeted “To-Do’s” Re-Enrollment Advising Campaign: April 2019 Progress Reports & Early Alerts: high D/F/W, high enrolled courses for Fall 2019 Coordinated Care Units: UAA Student Support offices, Community Campus Advising offices, Spring 2019

Academic Advising Alignment

11 Colleges and Programs includes faculty, professional, and hybrid advisors Advising takes place in the five colleges, First Year Student Advising & Success, Middle College programs, athletics, transition advising and support offices. Each program has one or more advising structures, models, and practices. College of Business & Public Policy College of Health College of Arts & Sciences Community & Technical College College of Engineering First Year Student Advising & Success Middle College Programs Honors College Athletics Transition Advising: Support Transition Advising: Exploratory

UAA’s “Shared-Split” Advising Structure

Academic Advising Steering Committee

To provide strategic direction, policy recommendations, and implementation strategies that support student success through consistent and comprehensive advising across UAA. 15 Members Advising Leads & Advisors 2 Community Campuses

AASC CHARGE

Memos of Collaboration between Colleges/programs and

OAA will enable…

Academic Advising Standardization Consistency: Establishing standards for hiring, training, and advancement Accountability: Establishing common expectations, evaluations, policies and procedures Assessment: Establishing common learning outcomes, metrics, benchmarks, and annual reports Communication: Establishing a centralized team, monthly newsletters, and resource library

Academic Advising Standardization: Next Steps Establish Memos of Collaboration with each college Create Training and Professional Development Program for Academic Advisors Set Common Seawolf Tracks Campaign Calendar Solidify Academic Advising Roles & Responsibilities

Faculty Role in Student Success

Faculty Role in Student Success

Faculty Forums Fall 2018

Partner with CAFÉ on workshops focused on building connection, collaboration, and active learning into courses Who are today’s UAA students (Gen Z, nontraditional, part-time, commuter, working 25+ hours per week)? “Small Things that can Make a Big Difference”

Faculty Intensive May 2019

Partner with CAFÉ to target High Enrollment/High DFW Courses Day-long faculty intensive for Spring teaching academy Augmenting courses with best-practices for academic support, including supplemental instruction, early alerts & progress reports, embedded peer-to-peer assistance

Textbook Transformation Fellows Summer 2019

OAA partnering with AI&E on fellows program Fellowship supports faculty by providing resources to redesign courses using Open Educational Resources (OER) or other no-cost materials. Engage within a learning community by contributing resources, collaborating, and providing feedback to peers

Thank you to all of our colleagues who are making a difference in the lives of our students!

Core Values

• Contagiously Collaborative
• Next-Level Helpers
• Compassionate Responders
• Eager Educators
• Constant Cheerleaders
• Proactive Communicators

Hiring Priorities

× Academic advising experience × Post graduate education × Years of experience post Bachelor’s  Passion for student success  Willingness to initiate conversations  Active listening skills and empathy Search Committee Ethos: We can train higher education theory and practices of academic advising. We can’t train empathy, initiative, and a desire to work with students.

Developing a Team of Advisors

2019-2020

UAA’s New Student Outreach and Transition is teaming up with First Year Student Advising & Success to provide one-day, event based orientation and registration for new students. These “Howl Days” events will be:

• Accessible to any new student
• Academic Pathway focused for first-time

freshman

• Required for course registration

2018-2019

FYSAS hosted drop-in Advising & Registration Days throughout the summer. These events allowed 200+ students to conveniently:

 Meet with WRTG and MATH placement specialists  Verify enrollment status  Meet with an advisor & register  Consult with Financial Aid FYSAS Event-Based Advising & Registration

FYSAS College Advisement Transition Plan Bridge Plans

Vision and Values

FYSAS New Advisor Training

 FYSAS Program Orientation  Campus Tour  New Student Orientation  Clifton Strengths Finders

Electronic Tools Student Support Services

 Interstate Passport  General Ed and AA Program  Creating a Flipped Advising Approach  Federal Policy Update  Your Guide to Re-Enrolling Lost Students  Storytellers for Change  Honors College  Department of Writing  Department of Quantitative Studies  Department of Communications  College Advisor Shadowing  Academic Pathways Forum  Academic Pathway Assignment  Orientation/Registration  Peer Evaluations  Banner- Student  EAB: Seawolf Tracks  Degree Works  UAOnline

Academic Advising & Student Success

 Multicultural Center  Native Student Services  Military & Veteran Affairs  Health & Counseling Center  Disability Support Services  Financial Aid  Registrar  TRIO Student Support  National Student Exchange  Residence Life  CARE Team  Career Exploration & Services  Career Coach  Study Abroad  AKCIS

Advisors in each College Centralized first year advising

• Academic Pathways
• Advising & registration at Howl Days

Professional Advisor Committee Common Technology

• Banner
• Seawolf Tracks
• DegreeWorks

Advisor Assignments Evaluating the Shared-Split Approach

How do we bridge this gap?

× Position titles, descriptions and pay × Training, certification, and professional development × Learning outcomes, metrics, and assessments × Internal processes and procedures × Consistency in the student experience × Communication and feedback