5 th National Quality Conclave Inaugural Address: - Dr. Jamshed J. - PowerPoint PPT Presentation

5 th National Quality Conclave Inaugural Address: - Dr. Jamshed J. Irani - 19 th February 2010.

Business Environment Then (Pre 1991) Now Assured Margins (Cost Plus) Market driven realizations Low Key Competition (Domestic) New players. Glut. Fight for survival No threat from imports No threat from imports Ample imports at WTO duty structure (High duties) Quality, Delivery & Cost also Emphasis on production only paramount Value based Self Sufficiency “make or outsource” No incentive to Modernize Change or Perish

Early Steps � 1980’s - Q has a role to play � CII wakes up - Separate Division - Offers a route, training - Offers a route, training - Partnership with JUSE � 1991 - Realization Dawns � Transformed Scenario

The Q Journey CEO must recognize and Establish Full time lead the movement resource Select System Reviews & Course Corrections Recognize & Re-establish Way of Life in the Organization In this journey, ALL the milestones are essential.

Alignment of All Initiatives STRATEGIC OBJECTIVES STRATEGIC OBJECTIVES

Quality Journey Product Quality Total Quality

Start of Journey towards Business Excellence Everyone in the organization must answer two simple questions two simple questions What does it Signify & What are YOU doing Mean to YOU? about it?

Leadership Must Recognize and Lead the Movement • Must give time • Must give time • Cannot be delegated • Champion of Change

Encourage Learning through • Innovation • Serendipity • Serendipity • Knowledge Sharing • “Out of the Box” thinking

Reward Success, Reward Failure also, Only Punish Only Punish “INACTION”

WHAT GETS MEASURED GETS DONE WHAT GETS RECOGNIZED GETS DONE BETTER

Takeaways • Instill, Encourage – Listening posts, plain talk – Taskforces (with proper focus & authority) – Fair & Efficient systems – Promptness – Decision making at appropriate levels – Risk taking – Inspire and individual / a team to perform beyond its capacity “DARE TO DREAM”

Caveat: One must not be complacent ! Every morning in Africa a Gazelle wakes up. It knows that it must run faster than the fastest lion or it will be killed. Every morning a lion wakes up. It knows that it must run faster than the slowest Gazelle or it will starve to death. than the slowest Gazelle or it will starve to death. It does not matter whether you are a lion or a Gazelle, when the sun comes up, you would better be running. And for us in Indian Industry, The Sun came up in 1991 - and it continues to become Warmer (& Hotter)

Thank You