SLIDE 1 5th National Quality Conclave
Inaugural Address:
- Dr. Jamshed J. Irani
- 19th February 2010.
SLIDE 2 Assured Margins (Cost Plus) Low Key Competition (Domestic) No threat from imports
Business Environment
Then (Pre 1991) Now Market driven realizations New players. Glut. Fight for survival No threat from imports (High duties) Emphasis on production only Self Sufficiency No incentive to Modernize Ample imports at WTO duty structure Quality, Delivery & Cost also paramount Value based “make or outsource” Change or Perish
SLIDE 3 Early Steps
1980’s
CII wakes up
- Separate Division
- Offers a route, training
- Offers a route, training
- Partnership with JUSE
1991
Transformed Scenario
SLIDE 4 The Q Journey
CEO must recognize and lead the movement Establish Full time resource Select System Reviews & Course Corrections Recognize & Re-establish Way of Life in the Organization
In this journey, ALL the milestones are essential.
SLIDE 5 STRATEGIC OBJECTIVES
Alignment of All Initiatives
STRATEGIC OBJECTIVES
SLIDE 6
Quality Journey
Product Quality Total Quality
SLIDE 7
Start of Journey towards Business Excellence
Everyone in the organization must answer two simple questions two simple questions
What does it Signify & Mean to YOU? What are YOU doing about it?
SLIDE 8 Leadership Must Recognize and Lead the Movement
- Must give time
- Must give time
- Cannot be delegated
- Champion of Change
SLIDE 9 Encourage Learning through
- Innovation
- Serendipity
- Serendipity
- Knowledge Sharing
- “Out of the Box” thinking
SLIDE 10
Reward Success, Reward Failure also, Only Punish Only Punish “INACTION”
SLIDE 11
WHAT GETS MEASURED GETS DONE WHAT GETS RECOGNIZED GETS DONE BETTER
SLIDE 12 Takeaways
– Listening posts, plain talk – Taskforces (with proper focus & authority) – Fair & Efficient systems
“DARE TO DREAM”
– Promptness – Decision making at appropriate levels – Risk taking – Inspire and individual / a team to perform beyond its capacity
SLIDE 13
Caveat: One must not be complacent !
Every morning in Africa a Gazelle wakes up. It knows that it must run faster than the fastest lion or it will be killed. Every morning a lion wakes up. It knows that it must run faster than the slowest Gazelle or it will starve to death. than the slowest Gazelle or it will starve to death. It does not matter whether you are a lion or a Gazelle, when the sun comes up, you would better be running. And for us in Indian Industry, The Sun came up in 1991 - and it continues to become Warmer (& Hotter)
SLIDE 14
Thank You
