EMPOWERMENT EMPOWERMENT THROUGH THROUGH QUALITY QUALITY 1 by - - PowerPoint PPT Presentation

EMPOWERMENT EMPOWERMENT THROUGH THROUGH QUALITY QUALITY

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by

• Dr. M. B. Athreya

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Ph.D. (Harvard) Management Advisor Management Advisor New Delhi athreyas@airtelmail.in

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at the

4th National Quality 4th National Quality Conclave of Conclave of QCI QCI

New Delhi, 5 Feb 09

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CONTENTS CONTENTS

• 1. PARADIGM SHIFT IN GOVERNANCE
• 2. QUALITY CORPORATE GOVERNANCE
• 3. QUALITY GOVERNANCE
• 4. EMPOWERMENT FROM ABOVE
• 5. INITIATIVE FROM BELOW

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• 1. PARADIGM SHIFT IN GOVERNANCE
• THE NEW TRIANGLE

THE NEW TRIANGLE CIVIL SOCIETY MARKET GOVERNMENT

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• VISION OF AN EMPOWERED SOCIETY

• 2. QUALITY CORPORATE

GOVERNANCE

• CUSTOMER SATISFACTION AND

LOYALTY LOYALTY.

• SHAREHOLDER VALUE AND TRUST.
• EMPLOYEE ENGAGEMENT AND

RETENTION RETENTION.

• CG IN SPIRIT; NOT JUST FORM

CG IN SPIRIT; NOT JUST FORM.

• VALUE BASED

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INSTITUTION BUILDING.

3 QUALITY GOVERNANCE

• 3. QUALITY GOVERNANCE
• LOK NEETI ABOVE RAJ NEETI.
• POLICIES AND PLANS FOR

INCLUSIVE GROWTH.

• EFFICIENT DELIVERY OF SERVICES.
• REMOVAL AND PREVENTION

OF CORRUPTION OF CORRUPTION.

• OPTIMAL REGULATION

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• OPTIMAL REGULATION.

4 EMPOWERMENT FROM ABOVE

• 4. EMPOWERMENT FROM ABOVE
• DEVOLUTION & DECENTRALISATION
• DELAYERING OF STRUCTURES
• DELEGATION AND AUTONOMY
• PARTICIPATIVE STYLE
• RESPONSIVE LEADERSHIP

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5 INITIATIVE FROM BELOW

• 5. INITIATIVE FROM BELOW
• CITIZEN’S CIVIC SENSE
• ASSERT LEGIMATE RIGHTS

AND ENTITLEMENTS AND ENTITLEMENTS.

• DEMAND ACCOUNTABILITY
• DEMAND ACCOUNTABILITY
• SELF-HELP

SELF HELP

• HELP TO COMMUNITY

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