EMPOWERMENT EMPOWERMENT THROUGH THROUGH QUALITY QUALITY 1 by - PowerPoint PPT Presentation

EMPOWERMENT EMPOWERMENT THROUGH THROUGH QUALITY QUALITY 1

by Dr. M. B. Athreya y Ph.D. (Harvard) Management Advisor Management Advisor New Delhi athreyas@airtelmail.in 2

at the 4 th National Quality 4 th National Quality Conclave of Conclave of QCI QCI New Delhi, 5 Feb 09 3

CONTENTS CONTENTS 1. PARADIGM SHIFT IN GOVERNANCE 2. QUALITY CORPORATE GOVERNANCE 3. QUALITY GOVERNANCE 4. EMPOWERMENT FROM ABOVE 5. INITIATIVE FROM BELOW 4

1. PARADIGM SHIFT IN GOVERNANCE � THE NEW TRIANGLE THE NEW TRIANGLE CIVIL SOCIETY MARKET GOVERNMENT � VISION OF AN EMPOWERED SOCIETY 5

2. QUALITY CORPORATE GOVERNANCE • CUSTOMER SATISFACTION AND LOYALTY LOYALTY. • SHAREHOLDER VALUE AND TRUST. • EMPLOYEE ENGAGEMENT AND RETENTION RETENTION. • CG IN SPIRIT; NOT JUST FORM CG IN SPIRIT; NOT JUST FORM. • VALUE BASED INSTITUTION BUILDING. 6

3 3. QUALITY GOVERNANCE QUALITY GOVERNANCE • LOK NEETI ABOVE RAJ NEETI . • POLICIES AND PLANS FOR INCLUSIVE GROWTH. • EFFICIENT DELIVERY OF SERVICES. • REMOVAL AND PREVENTION OF CORRUPTION OF CORRUPTION. • OPTIMAL REGULATION • OPTIMAL REGULATION. 7

4 4. EMPOWERMENT FROM ABOVE EMPOWERMENT FROM ABOVE • DEVOLUTION & DECENTRALISATION • DELAYERING OF STRUCTURES • DELEGATION AND AUTONOMY • PARTICIPATIVE STYLE • RESPONSIVE LEADERSHIP 8

5 5. INITIATIVE FROM BELOW INITIATIVE FROM BELOW • CITIZEN’S CIVIC SENSE • ASSERT LEGIMATE RIGHTS AND ENTITLEMENTS AND ENTITLEMENTS. • • DEMAND ACCOUNTABILITY DEMAND ACCOUNTABILITY • SELF-HELP SELF HELP HELP TO COMMUNITY O CO UN • 9