44th MedCruise General Assembly Thursday, 22nd May 2014 Castellόn, Spain
Stavros Hatzakos
44 th MedCruise General Assembly Thursday, 22 nd May 2014 Castell n, - - PowerPoint PPT Presentation
44 th MedCruise General Assembly Thursday, 22 nd May 2014 Castell n, Spain Stavros Hatzakos 44th General Assembly - Castell n GA Participants o 44 Port Members 71 Delegates o 12 Associate Members 19 Delegates o 7 Cruise Lines
Stavros Hatzakos
Lorenzo Forcieri
4 new members (May 2014): Savona (return); Istanbul; Taranto; Trabzon 2 new members in September 2014: Gioia Tauro (applied 8.4); Portofino
2 new ass. members in 2014: Allegra Montenegro; B&A (Bermello, Ajamil & Partner). Europe
(Sevastopol); Samer & Co Shipping (Koper)
Cruise Pax. in 2013 OUT 21.435 IN 1.632.114
New regular members
New associate members
Members Total Fees 2014 paid New members Fees 2014 pending* Not paying fees Regular 71 53 4 14
31 23 2 5 CLIA Europe *Reminders sent: 25.03.2014; 11.04.2014; 07.05.2014
(as of 21.05.14)
Members Outstanding fees 2012 Outstanding fees 2013 Regular Lattakia Lattakia; Sevastopol; Sinop Associate
Carla Salvadó
1. MedCruise Yearbook 2013-14 – Available in hard copies and USB sticks – Available on website – Next edition to be published: Spring 2015 2. Newsletter - “MedCruise News” (Issue 43 - March 2014) – available on MedCruise website – available at Cruise Shipping Miami 2014 – hard copies posted to members – improving collaboration with Seatrade
3. Postcard – Invitation Cruise Shipping Miami 2014 – Part of the contract with Seatrade – Communicated to all MedCruise members – Circulated by Seatrade to travel agents and cruise line executives – Uploaded on the website 4. Cruise Line Directory – The last one is oudated – we have discussed the potential – ???
20 28
5 10 15 20 25 30 Marseille 2012 Barcelona 2014
Number of individual stands 503 550
470 480 490 500 510 520 530 540 550 560 sqm booked in 2012 sqm booked in 2014
Number of sqm booked
Stand Size (m2) Stand Size (m2) Stand Size (m2) Stand Size (m2) Azores/Lisbon/ Leixoes/Portimao 16 Dubrovnik 12 Malaga 24 Savona 24 Balearic Islands 20 French Riviera 18 Marseille 12 Sete 18 Bari/Brindisi/ Taranto 12 Gibraltar 12 Naples 24 Toulon-Var Provence 28 Cagliari 12 Heraklion/ Souda 24 Palamos 32 Trieste 12 Cartagena 16 Koper 12 Palermo/Messina 32 Tunisian Ports (tbc) 24 Corfu 12 La Spezia 50 Piraeus 20 Valetta 12 Cyprus Ports 16 Livorno 24 Portoferraio 12 Venice 20
– Graphis Studio: €94.500,00 (= €88.000,00+ €6.500,00)
Size (m2)
Total 12 10 120 16 3 48 18 2 36 20 3 60 24 6 144 28 1 28 32 2 64 50 1 50 Total 28 550
Maria Cano
West Med
(a) Cruise activities marketing / Cruise operations (b) Team and Organizational management tools
Section (a): B&A (Luis de Carvalho) / cruise line(s) Section (b): Win-Win
Day 1 - Session 1 Day 1 - Session 2
lines?
promised in marketing is delivered in
home port and port of call operations
cruise brands
human resources to deliver key operations
Day 2 - Closing Session Moderator: B&A Team
experiences regarding the workshop
new events, improvements, etc. Interactive Sessions - include audience participation
Team and Organizational Coaching
SOURCE: A MedCruise Report, Piraeus 2014
Marijan Petkovic
Croatia Cyprus Egypt France Georgia Gibraltar Greece Italy Malta Monaco Montenegro Portugal Romania Russia Slovenia Spain Syria Tunisia Turkey Ukraine
Medcruise Members : 70 Medcruise Associate Members: 32
Cruise Passengers Growth in MedCruise ports (2000-2013)
Figure 2.1: based on similar assumptions with CLIA, visualises the global cruise passenger growth over time since 1990, forecasting a 2,7% growth within 2014.
3.1: Evolution of cruise traffic in MedCruise member ports (2009-2013)
4.1. MedCruise Regions & Cruise Traffic by region
4.2. Passenger Evolution per Region
4.3. Cruise Traffic per MedCruise Country in 2013
4.3. Cruise Traffic per MedCruise Country in 2013
4.3. Cruise Traffic per MedCruise Country in 2013
5.1. Cruise Traffic Shares per month (2013)
5.2. Total Cruise Pax. per month (in thousands; 2013)
Livio Ungaro
Template for analysis of EU Legislation
MAIN INFO Act: Entry into force: Deadline for transposition in the Member States: Official Journal: Key terms used in the Act Summary AVAILABLE AT
Sub category European Legislation National Legislation Country x Date Title Date Title Waste Framework Directive 2008 A1.Waste Framework Directive, or Directive 2008/98/EC List of waste 2000
2000/532/EC Shipment
2006
No 1013/2006
Sub category European Legislation National Legislation Country x Date Title Date Title Landfill 1999
1999/31/EC Incineration 2000
2000/76/EC Port Reception Facilities 2000
2000/59/EC
MedCruise Ports asked to fill in the tables & provide summary of legislation
Adaptation of EU Legislation on Waste Management Operations Adaptation of EU Legislation on SolidWaste
OK: 7countries In progress: 4 Missing: 3
Alanya Azores Barcelona Brindisi Cagliari Cartagena Castellón Ceuta Corfu CyprusPorts Dubrovnik/ Korcula French Riviera Gibraltar Heraklion Huelva Igoumenitsa Koper Kusadasi/ Bodrum/ Antalya La Spezia Lisbon Livorno Málaga Marseille Mersin Motril Odessa Palamós Patras Piraeus Portimao Rijeka Sète Sibenik Sochi Souda/Chania Tarragona Tenerife Thessaloniki Toulon Trieste Valencia Valletta Venice N=43
Info to be provided on the map
Waste Reception Services
type of products
Handling Services
Charging services
technical personnel)
basis)
services
waste reception
deliveries per garbage type
Action Deadline Port Waste Information Management (PWIM) system ready for demo 30 March2014 Data to be published to the map 10 June 2014 Completion of 4.2 report (legislation) 30 April 2014 Completion of the questionnaire analysis 30 April 2014 Completion of data collection for 4.3 (questionnaire survey)
30 April 2014 Completion of all activities 20 June 2014
Aziz Güngör
– GA decided to be run by the Secretariat
Secretariat will progress the study – to be concluded and presented at Seatrade Barcelona (September 2014)
Giampiero Costagli
– In June 2013: only 11 members had uploaded info – In January 2014: 34 members had uploaded info – Today: 41 MedCruise members enjoy the benefits
– Videos “The Art of Travelling” – Miami e-Registration – GA e-Registration
Alicante Azores Balearic Islands Bari Brindisi Civitavecchia Constantza Egyptian Ports Genoa Heraklion Kavala Kotor Lattakia Livorno Málaga Marseille Mersin Messina Motril Granada Naples Palermo Portimão Rize Savona Sevastopol Sinop Sochi Souda/Chania Split Tenerife Toulon Var- Provence Trieste Volos
making the website more functional &dynamic)
(beta testing) MedCruise in Social media:
Step 1: Access the MEMBERS ONLY section of the MedCruise website providing the username and password previously given to you. Step 2: Upload all the information requested. Step 3: Preview the page and make sure that everything is correct. Step 4: Send an e-mail to the MedCruise Secretariat informing that you have completed the process and are ready to go public. Only after this request the profile can go public. Step 5: Enjoy the vision of your profile in the MedCruise website.
Lotfi El Ajmi
– Barcelona, 16-18 September 2014 – MedCruise Pavilion: 816 m2 (reduced from 952 m2 )/ in 2012: 792m2
– Barcelona, 19 September 2014
– Barcelona, 14 October 2014
– Naples, 24 October 2014
Accounts of 2013 (audited) & Progress 1 January - 15 May 2014 (also distributed) Kristijan Pavic
INCOME Budget 2013 Income 2013 Balance 2013 Budget 2014 Income 2014 (as of 15-May) Outstanding Balance 2014 Regular members Annual Fees:
€340,800.00 €292,800.00 (€48,000.00) €336,000.00 €240,000.00 €96,000.00
New regular member Annual Fees
€7,200.00 €4,800.00 (€2,400.00) €14,800.00 €14,600.00 €200.00
2014 Associate members annual fees:
€20,000.00 €20,000.00
New regular members Admission fees
€58,000.00 €54,000.00 (€4,000.00) €62,000.00 €44,000.00 €18,000.00
New associate member annual fees
€3,500.00 €3,500.00 €2,000.00 €2,000.00
VAT return
€7,979.96 €2,353.32 (€5,626.64) €8,000.00
Income from bank interest
€16,800.00 €20,164.66 €3,364.66 €16,800.00
Interests (Exchange difference)
€293.44 €440.44 €147.00 €400.00
INCOME €431,073.40 €398,058.42 (€33,014.98) €440,000.00 €298,600.00 €116,200.00
INCOME Budget 2013 Income 2013 Balance 2013 Budget 2014 Income 2014 (as 15-May) Outstanding Balance 2014 Regular members Annual Fees: €340,800.00 €292,800.00 (€48,000.00) €336,000.00 €240,000.00 €96,000.00 New regular member Annual Fees €7,200.00 €4,800.00 (€2,400.00) €14,800.00 €14,600.00 €200.00 New regular members Admission fees €20,000.00 €20,000.00 €62,000.00 €44,000.00 €18,000.00 Associate Members fees €58,000.00 €54,000.00 (€4,000.00) New associate member annual fees €3,500.00 €3,500.00 €2,000.00 €2,000.00 VAT return €7,979.96 €2,353.32 (€5,626.64) €8,000.00 Income from bank interest €16,800.00 €20,164.66 €3,364.66 €16,800.00 Interests (Exchange difference) €293.44 €440.44 €147.00 €400.00 INCOME €431,073.40 €398,058.42 (€33,014.98) €440,000.00 €298,600.00 €116,200.00
paid for 2013 REDUCED FEES APPLY IN 2013: Members 4.800
Budget 2013 Expenditures Balance 2013 Budget 2014 Expenditures (as of 15- May) Balance 2014 1.1 Miami Seatrade Cruise Shipping Convention €35,000.00 €34,543.90 €456.10 €37,000.00 €37,546.13 (€546.13) 1.2 Seatrade Med €140,000.00 €140,000.00 1.3 Seatrade Europe Convention €20,000.00 €23,009.29 (€3,009.29) 1.4 Seatrade Asia- Pacific Convention €20,000.00 €18,417.12 €1,582.88 1- Events €75,000.00 €75,970.31 (€970.31) €177,000.00 €37,546.13 €139,453.87
Budget 2013 Expenditures Balance 2013 Budget 2014 Expenditures (as of 15- May) Balance 2.1 Marketing campaign €46,050.00 €46,050.00 €0.00 €46,050.00 €23,025.00 €23,025.00 2.2 Promotional video €15,000.00 €20,000.00 (€5,000.00) 2.5 Advertising in magazines €20,000.00 €18,581.80 €1,418.20 €20,000.00 €10,545.43 €9,454.57 2.7 CLIA Collaboration €30,000.00 €5,000.00 €25,000.00 €15,000.00 €15,000.00 2.10 Photos, posters, graphics and slides €3,000.00 €2,220.00 €780.00 €3,000.00 €320.00 €2,680.00 2.11 Public relations, hospitality €2,700.00 €2,378.67 €321.33 €2,700.00 €973.40 €1,726.60 2.12 Travel Expenses of Journalists & speakers €25,000.00 €42,321.30 (€17,321.30) €30,000.00 €12,387.00 €17,613.00 2.13 Gadgets and gifts €4,000.00 €974.41 €3,025.59 €4,000.00 €3,606.60 €393.40 2.14 Internet site (maintenance & improvements) €5,000.00 €2,943.73 €2,056.27 €5,000.00 €1,050.60 €3,949.40 2- Promotion, advertising, public relations 150,750.00 140,469.91 10,280.09 €125,750.00 €51,908.03 €73,841.97
Budget 2013 Expenditures Balance 2013 Budget 2014 Expenditures (as of 15-May) Balance 3.1 Travel expenses for events and others €15,000.00 €19,999.50 (4,999.50) €17,000.00 €11,262.00 €5,738.00 3.2 Travel expenses for members for special tasks €5,000.00 €371.60 4,628.40 €4,000.00 €4,000.00 3.3 Urban transport €1,500.00 €813.56 686.44 €1,500.00 €21.28 €1,478.72 3.5 Conference meeting rooms €3,500.00 €3,829.93 (329.93) €3,500.00 €2,630.44 €869.56 3- Visits: Ports, cruise lines, participation events €25,000.00 €25,014.59 (€14.59) €26,000.00 €13,913.72 €12,086.28
Budget 2013 Expenditures Balance 2013 Budget 2014 Expenditures (as of 15- May) Balance 4.1 SG salaries (incl. Social Security-payroll taxes and medical Insurance) €63,900.00 €63,883.83 €16.17 €64,800.00 €21,600.00 €43,200.00 4.2 Personnel salary (incl. Social Security - payroll taxes) (1 April - 31 Dec) €51,400.00 €67,886.15 (€16,486.15) €40,600.00 €16,328.78 €24,271.22 4.3 Personel medical insurance €1,000.00 €1,041.23 (€41.23) €1,200.00 €400.00 €800.00 4.4 Personel bonus €3,000.00 €0.00 €3,000.00 €3,000.00 €3,000.00 4.5 Assistant Project Manager salary (incl. SS and payroll taxes) €17,000.00 €0.00 €17,000.00 4.6 Accounting firm €4,500.00 €4,926.00 (€426.00) €8,000.00 €2,894.86 €5,105.14 4.7 Audit company fees €7,350.00 €7,600.00 (€250.00) €7,350.00 €7,350.00 4- Remuneration and consultant costs €148,150.00 €145,337.21 €2,812.79 €124,950.00 €41,223.64 €83,726.36
Budget 2013 Expenditures Balance 2013 Budget 2014 Expenditures (as of 15- May) Balance 5.1 Stationary €1,000.00 €2,133.28 (€1,133.24) €1,500.00 €306.83 €1,193.17 5.2 Stamps, post, courier (Yearbook distribution) €6,000.00 €6,214.73 (€214.73) €6,000.00 €1,272.41 €4,727.59 5.4 Banks fees, interest charges, taxes, loss of interests €1,000.00 €1,161.77 (€161.77) €1,000.00 €246.25 €753.75 5.5 Exchange difference €500.00 €816.66 (€316.66) €500.00 €500.00 5.6 Parking €1,452.00 €464.00 €988.00 €1,000.00 €392.00 €608.00 5.7 Others €2,000.00 €5,768.18 (€3,768.18) €2,000.00 €251.20 €1,748.80 5- Administration €11,952.00 €16,558.62 (€4,606.58) €12,000.00 €2,468.69 €9,531.31
Budget 2013 Expenditures Balance 2013 Budget 2014 Expenditures
(as of 15- May)
Balance 6.1 GSM, Fax + Internet connection €2,500.00 €2,735.54 (€235.54) €2,500.00 €1,124.79 €1,375.21 6.2 Computer and accesories €1,000.00 €259.40 €740.60 €1,000.00 €875.84 €124.16 6- Equipment €3,500.00 €2,994.94 €505.06 €3,500.00 €2,000.63 €1,499.37
Budget 2013 Expenditures Balance 2013 Budget 2014 Expenditures (as of 15-May) Balance 7.2 Port Finance/Mgmt Study €24,080.00 €23,680.00 €400.00 7.3 Statistics and other projects €10,000.00 €12,000.00 (€2,000.00) €12,000.00 €5,658.00 €6,342.00 7.4 Benchmarking report and toolkit €8,750.00 €8,750.00 €0.00 7.5 Internet site €5,000.00 €5,000.00 €5,000.00 €5,000.00 7.6 Professional Workshops €15,000.00 €9,981.47 €5,018.53 7.7 Training courses €25,000.00 €20,130.00 €4,870.00 €25,000.00 €25,000.00 7.8 Life Project - Sustainable Cruise €666.59 €28,074.29 7.9 Projects to be defined by new Board €40,000.00 €40,000.00 €40,000.00 €40,000.00 7- Projects €127,830.00 €75,208.06 €53,288.53 €82,000.00 €33,732.29 €76,342.00
Life Project - Sustainable Cruise INCOME TOTAL 2011 2012 2013 2014 (as of 15 May, 2014 2014 (to be received) EU Funding (subcontracting) €85,000.00 €20,918.40 €69,081.60 EU Funding (travel) €5,000.00 TOTAL INCOME €90,000.00 €69,081.60 EXPENSES TOTAL 2011 2012 2013 2014 (as of 15 May, 2014) To be paid Consultant Expences €85,000.00 €27,200.00 €57,800.00 Travel Expences €5,000.00 €750.50 €1,333.12 €666.59 €874.29 €1,375.50 TOTAL EXPENSES €90,000.00 €750.50 €1,333.12 €666.59 €28,074.29 €59,183.36 Balance at the Bank €20,167.90 €18,834.78 €18,168.19 (€9,906.10) €0.00
Budget 2013 Expenditures 2013 Balance 2013 Budget 2014 Expenses (as
Outstanding balance TOTAL INCOME
431,073.40 398,058.42 (33,014.98) 440,000.00 298,600.00 116,200.00
TOTAL EXPENDITURES
557,115.30 480,887.05 61,294.99 551,200.00 154,718.84 396,481.16
1- Events 75,000.00 75,970.31 (970.31) 177,000.00 37,546.13 139,453.87 2- Promotion, advertising, PR 150,750.00 140,469.91 10,280.09 125,750.00 51,908.03 73,841.97 3- Visits: Ports, cruise lines, participation events 25,000.00 25,014.59 (14.59) 26,000.00 13,913.72 12,086.28 4- Remuneration & consultant costs 148,150.00 145,337.21 2,812.79 124,950.00 41,223.64 83,726.36 5- Administration 11,952.00 16,558.62 (4,606.58) 12,000.00 2,468.69 9,531.31 6-Equipment 3,500.00 2,994.94 €505.06 3,500.00 2,000.63 1,499.37 7 -Projects 127,830.00 75,208.06 €53,288.53 82,000.00 33,732.29 76,342.00
Budget Balance (Income-Expenses)
(126,041.90) (82,828.63) (111,200.00) 143,881.16
Other Extra Income
mainly previous years' debt
14.110,19 20,000.00 11,600.00 Other Extra Expenses
(Moving Office Headquarters)
14,933.30 38,077.76 4,000.00 941.42 TOTAL Budget Balance (Incomes-Expenses) (140,975.20) (106,796.20) (115,200.00) 165,339.74
As of 31.12.2013 As of 15.5.2014 Account (in Euros) 173,711.42 €304,389.48 Account (in $) €744.49 €744.49 Term-Account (in Euros) €600,000.00 €600,000.00 Account in Greece €3,770.96 17,448.58 Cash in Greece €2,746.51 3,060.40 TOTAL €780,973.38 €925,642.95
(in alphabetical order)
No CRUISE LINE CRUISE LINE EXECUTIVE POSITION 1 Royal Caribbean Cruises Alessandro Carollo Manager, Mediterranean Port Operations 2 Fred. Olsen Cruise Lines Peter Deer Commercial Director 3 Holland America Line Simon Douwes Director, Cruise Development 4 Costa Crociere Susanna Illiano Port Operations Specialist 5 Aida Cruises Kay-Uwe Maross Senior Manager, Port Operations 6 Silversea Cruises Michael Pawlus Director, Strategic Itinerary Planning & Scheduling 7 Carnival UK Paul Reeves Senior Manager, Strategic Planning 8 Royal Caribbean Cruises - CLIA Adam Sharp Manager, Port Operations & Guest Port Services Europe / Chairman of CLIA Europe’s Port & Destination Committee 9 Fred. Olsen Cruise Lines Clare Ward Senior Commercial Planning Manager
No INTERNATIONAL PRESS JOURNALIST 1 Cruise Insight Chris Ashcroft 2 Seatrade Cruise Review Mary Bond 3 Cruise Ports & Destinations Keith Ellis 4 Cruises News Media Group Virginia López 5 Cruise Industry News Oivind Mathisen 6 Diario Marítimas Dan Solon 7 International Cruise & Ferry Review Michele Witthause No OBSERVERS PERSON 1 Iberoservice Anne Sommerfeld
No. CANDIDATE APPLICATION EXPECTED* Barcelona
(Sept. 19th, 2014) 1
2 Odessa 2011, December 13 2015 Fall 3 North Sardinian Ports 2012, March 27 2016 Spring 4 Gibraltar 2013, June 19 2016 Fall (Seatrade Med) 5 Toulon 2013, October 16 2017 Spring 6 Tenerife 2013, November 28 2017 Fall 7 French Riviera 2013, November 30 2018 Spring 8 Huelva 2013, December 2 2018 Fall (Seatrade Med) 9 Palamόs 2014, April 10 2019 Spring
*If followed by order of arrival
In Barcelona the GA will decide the organiser of the 47th GA (Fall 2015)
IV 1.1 Representation of members consisting of more than one port Proposal: change to: "A group of ports that is located at THE SAME GEOGRAPHICAL AREA, are managed by the same operator and constitute a single tourist destination, termed as a “port area”.
IV 1.2 Port members - Criteria Proposal: The first criteria for a regular member to be changed as follows: A group, entity, association, port authority, chamber of commerce, CRUISE terminal operator whether public or private.
IV 1.4 Regular members' representation (votes) Proposal: To add that "All rights are subject to the payment of fees".
IV 1.4 Regular members (rights) Proposal: Each regular member is entitled to one vote, subject to the fact that the member has paid all fees prior to the General Assembly.
IV 1.4 Allocation of GAs - Regular Member Rights Proposal: As was decided by the General Assembly:
“Each Regular member may host a General Assembly. Interested members shall apply by submitting a letter of intention signed by the Director or high-ranking official of the member to the MedCruise Secretary General. The Board of Directors which will bring the application for discussion to the General Assembly, which will make the final decision. For the shake of efficient preparation, each General Assembly will decide on the location of the General Assembly one year ahead.”
.
IV 1.5 MEDA COUNTRIES Proposal: This provision will be deleted.
IV 1.5 Regular members (duties/fees) Proposal: Regular members whose membership dues are outstanding delequent for more than one year shall not be privileged to exercise their vote (due to Change No. 4).
IV 4.1 Honorary Presidents - Definition Proposal: All past Presidents of the Association have an ex-officio
Honorary Presidents will receive the Board of Directors documents and meeting agendas, and have the right to participate at the meetings of the Board of Directors. The Honorary Presidents are not eligible to vote.
IV 4.2 Honorary President - Rights Proposal: The Honorary Presidents have the right to participate at the Board of Director meetings.
VI 3 Presidential Elections Proposal: The following sentence to be deleted: "The President shall be elected among the candidates indicated by the previous Board of Directors".
VI 4 Presidency terms Proposal: The President shall be a previous Board member (with a maximum of two terms as Board member and, unless a resolution adopted by the General Assembly provides otherwise, shall stay in
VI 8 BoD meetings Proposal: The Board of Directors, based on the agenda of each meeting, might invite past Board of Directors members, or members from countries not represented in the Board of Directors to participate to the discussions without being entitled to vote.
3.1 Elections Procedure Proposal: The following sentence to be deleted: "For the sake of continuity, the new President shall be a member of the previous Board of Directors" (due to Change No. 10).
3.1 Classification of MedCruise Ports Proposal: The following phrase to be revised as of 2013: "As of 2011, there are 35 “large ports” and 34 “small ports”.
3.2 Presidential election (candidates) Proposal: Every port that has been a member for at least two successive terms can also put forward a candidate with experience in the port sector / the President issues a note calling for nominations.
3.2 Presidential election (work programme) Proposal: The following to be added to the second paragraph of this clause: "Presidential candidates have to submit their proposal for their term in Office to the Secretary General, at least one week before the election".
3.2 Presidential election (procedure) Proposal: In the event that there are more than two candidates for the election for President of MedCruise, and no candidate receives 40% of the votes during the first round, the two candidates who secured the most number of votes will stand against each other for a final vote to be decided by a simple majority.
3.3 Studies commissioned by the BoD Proposal: As a principle, for reasons of continuity and liability of the BoD, the studies undertaken by any consultant or third party must be completed within the term of the BoD.
3.3 Regional BoD seats Proposal: Ten of the 12 seats shall be elected by region as the updated table shows.
4 Presentation of President’s Working Plan Proposal: After duly elected, the President shall present to the Board
the election took place, his working plan, his secretarial expectations, and the location of the Head Office.
New regular members
New associate members