in the Med 2015 Fact Finding Report A report prepared by the - - PowerPoint PPT Presentation

State of the Cruise Port industry in the Med 2015

Fact Finding Report

A report prepared by the members of the MedCruise secretariat:

• T. Pallis, A. Papachristou and K. Arapi

The MedCruise Fact Finding ID

• A 10-sections (70 questions) Survey

1. Port profile 2. Cruise port structures 3. Main challenges 4. Users satisfaction measurement 5. Port promotion-marketing-collaboration 6. Berth booking practices 7. Operational issues 8. Charging Practices 9. Awarding rights to cruise terminal operators

• 10. Financial responsibilities
• 64 members participated

1. Port profile

Profile of participating ports

49% 49% 51% 51% Size (%)

Small Ports (<80.000 pax) Large Ports (>80.000 pax)

55,6 55,6 19 19 19 19 6,3 6,3

25 50 75 100

West Med Adriatic East Med Black Sea

Region (%)

Entity vs Size

64,50% 64,50% 56,30% 56,30% 22,60% 22,60% 18,80% 18,80% 12,90% 12,90% 25,00% 25,00%

0% 25% 50% 75% 100% <80.000 >80.000 A Port Authority that operates cruise terminal(s) A Port Authority that does not operate cruise terminal(s) A private terminal operator that operates the cruise terminal(s)

2. Cruise Port Structures

Number of terminals & region

69,8 69,8 17,5 17,5 4,8 4,8 1,6 1,6 6,3 6,3

25 50 75 100

1 2 3 6 More

63% 63% 67% 67% 83% 83% 100% 100% 17% 17% 25% 25% 17% 17% 9% 9%

9% 9% 8% 8%

0% 25% 50% 75% 100% West Med Adriatic East Med Black Sea 1 2 3 6 More

Responsibility for:

71,0 71,0 70,0 70,0 67,2 67,2 11,3 11,3 16,7 16,7 29,5 29,5 17,7 17,7 13,3 13,3 3,3 3,3

0,0 25,0 50,0 75,0 100,0 125,0 The planning of the cruise port The development of the cruise port The operation of the cruise port Port Authority Cruise terminal operator Both

3. Main Challenges for Cruise ports

Major challenges for cruise ports

(top of list)

Port Challlenges Not an issue (%) Of highest importance (%) Mean Relationship with the cruise lines 11.9 54.2 3.83 Exploiting the potential of winter cruising 6.7 30.0 3.35 Relationship with people and businesses around the ports 5.1 22.0 3.32 The relationship with the city of arrival and local authorities 11.7 31.7 3.25 Bigger cruise ships (in size) 13.6 32.2 3.2 Security 16.7 40.0 3.17 Infrastructure (other than transport) in the port 11.9 37.3 3.15 Becoming a homeport 15.0 30.0 3.12 Transport infrastructure to and from the port 10.2 27.1 3.12 Connectivity of the destination with source markets 5.1 15.3 3.1 The competition with other (neighbouring) cruise ports 5.0 18.3 3.08 People with reduced mobility 16.7 28.3 3.03 The relationship with the travel agents 13.3 25 3.0 The development of other regions as new cruise destinations 10.7 19.6 3.0 The mobility to and from the port 15 18.3 2.85

(0=Not a challenge, 1= Lowest importance, 5=Highest importance

Challenges related to cruise lines

(top of the list)

Not an issue (%) Of highest importance (%) Mean

Port tariffs 13.1 26.2 3.02 Shore excursions 14.8 26.2 2.97 Long time engagement 17.2 27.6 2.93 Cancelation of calls 16.4 29.5 2.9 Lack of cooperation when scheduling/ planning itineraries 20 15 2.68 Taxi and other public transport availability 11.5 18 2.67 Other port services (mooring, MARPOL reception...) 21.3 19.7 2.57 Pressures for berth allocation 24.6 11.5 2.39 Operational coordination (visa procedures, electronic services, etc) 24.6 14.8 2.28 Emissions limitations 28.8 15.3 2.25

(0=Not a challenge, 1= Lowest importance, 5=Highest importance

4. Users satisfaction measurement

Users' satisfaction measurement

Yes Yes 73% 73% No No 27% 27%

57,9 57,9 73,7 73,7 27 27 51,4 51,4 63,2 63,2

25 50 75 100

Cruise linesPassengers Service providers Travel Agents Shipping Agents

If yes

Sharing the results of users' satisfaction measurement

Yes Yes 57 57 % No No 43 43 %

If yes

82,1 82,1 60,7 60,7 34,5 34,5

25 50 75 100 Internally With external stakeholders With the general public

Criteria of port performance

according to the port members

Most influencial factor Mean Security 44 4.67 Passenger satisfaction 44 4.6 Efficiency of operations 38 4.43 Cost 34 4.43 Quality of port infrastructure 35 4.31 Availability of services to cruise ships and passengers 25 4.13 Accessibility 22 4.11 Provision of adequate information 19 3.98 Connectivity - Landside 19 3.93 Responsiveness 23 3.93 Efficiency of documentary process 19 3.83 Quality of port superstructures (cruise terminal building etc) 22 3.8 Crew satisfaction 17 3.59

5. Port promotion- Marketing- Collaboration

Strategic partnerships and Direct Investments (%)

31,7 31,7 8,3 8,3 10,2 10,2 41,7 41,7 42,4 42,4 16,9 16,9 1,7 1,7 5,0 5,0 3,4 3,4 1,7 1,7 1,7 1,7 5,1 5,1 40,0 40,0 71,7 71,7 74,6 74,6 46,7 46,7 47,5 47,5 64,4 64,4

0,0 25,0 50,0 75,0 100,0 With other port authorities With cruise companies With cruise terminal operators With tourist organisations With organisation representing the destination With other stakeholders Strategic partnerships Direct investments Not applicable

Leader of the promotion & marketing of the port

71,4 71,4 20,6 20,6 3,2 3,2 1,6 1,6 3,2 3,2

25 50 75 100 The Port Authority The terminal operators Tourism Board Destinations Other

6. Berth booking policies

Cruise lines and/ or ships agents might book a specific berthing place (terminal/ pier) in the port

25,4 25,4 11,9 11,9 8,5 8,5 3,4 3,4 8,5 8,5 8,5 8,5 33,9 33,9

15 30 45 60 2 years before Between 1-2 years before Between 6 to 12 months before Between 3 to 6 months before Less than a month before Less than a week before Not applicable

Berth booking practice

55,4 55,4 28,6 28,6 16,1 16,1 30,4 30,4

25 50 75 100 First come-first served Based on the cruise segment the port targets Medcruise berthing policy Other

Number of cancellation per year

for reasons other than serve weather, acts of God, or force majeure 18 18 41 41 29,5 29,5 4,9 4,9 3,3 3,3 3,3 3,3

25 50 75 100 1-4 5-10 11-20 More than 20 More than 50

Berth "classes"

51,7 51,7 75 75 60 60 28,3 28,3 40 40

25 50 75 100

"In-town" "Cruise-dedicated" "Passenger terminal" "Cargo/ commercial pier" "Anchorage"

Cancellation policies

16,4 16,4 1,6 1,6 80,3 80,3 100 100

25 50 75 100 125

Berthing allocation policy publicly available

Yes Yes 53% 53% No No 48% 48%

Yes Yes 43% 43% No No 57% 57%

Individual cruise lines making call requests simultaneously to two or more ports for the same ship for the same date

Berthing policy and practice discussion with (%)

60 60 42,4 42,4 38,3 38,3 43,3 43,3 55 55 38,3 38,3 20,3 20,3 23,7 23,7 15,5 15,5 19 19 17,5 17,5 17,5 17,5 5,3 5,3 5,2 5,2

15 30 45 60 75

Within a formal procedure Informally

Internally Cruise lines Cruise ship agents Travel agents Destination representatives Other stakeholders None

7. Operational issues

Operating functions

16,9 16,9 20,7 20,7 10,2 10,2 15,5 15,5 27,6 27,6 25,9 25,9 51,7 51,7 50 50 26,7 26,7 5,1 5,1 28,8 28,8 25,4 25,4 15,3 15,3 28,8 28,8 62,7 62,7 50,8 50,8 47,5 47,5 50 50 74,6 74,6 75,9 75,9 67,2 67,2 31,6 31,6 28,8 28,8 43,1 43,1 15,3 15,3 20,3 20,3 74,6 74,6 52,5 52,5 43,3 43,3 49,2 49,2 33,9 33,9 44,1 44,1 16,9 16,9 17,2 17,2 3,4 3,4 3,4 3,4 8,6 8,6 10,5 10,5 6,8 6,8 1,7 1,7 1,7 1,7 5,1 5,1 13,6 13,6 1,7 1,7 13,3 13,3 11,9 11,9 8,3 8,3 6,8 6,8 8,5 8,5 1,8 1,8 3,4 3,4 11,9 11,9 6,8 6,8 8,3 8,3 1,7 1,7 15,3 15,3 11,7 11,7 3,3 3,3 6,7 6,7 8,5 8,5 3,4 3,4 6,8 6,8 3,4 3,4 1,7 1,7 29,8 29,8 10,2 10,2 3,4 3,4 59,3 59,3 63,3 63,3 1,7 1,7 23,7 23,7 24,1 24,1 11,9 11,9 1,7 1,7 1,7 1,7

30 60 90 120 150 Pilotage outside the port area Pilotage inside the port area Towage outside the port area Towage inside the port area Mooring-Unmooring Dredging outside the port area Dredging inside the port area Provision of water Provision of shoreside electricity to cruise ships Provision of Liquefied Natural Gas to cruise ships Provision of waste reception facilities to cruise ships Baggage handling Passenger check-in Passengers shore transport in the port Security services Fresh water service

Port Authority Private Operator Government Other entity No/ Not Applicable

Port certifications

50,8 50,8 42,4 42,4 30,5 30,5 22 22

25 50 75 100 ISO 9001 ISO14001 Neither of the above Other certifications

Airport related services

15% 15% 27% 27% 58% 58%

Flight "check in" of cruise passengers Automatic transfer of cruise passengers luggages to the airport None

Challenging procedures

Not a challenge Highest Importance Mean Procedures for crew arriving/ moving in/ out Schengen areas 30 21 2.19 Crew visas 32 16 2.16 Procedures for passengers arriving/ moving in/

• ut Schengen areas

32 23 2.12 Passenger visas 32 9 2.07 Checking/ stamping of crew passports 31 15 1.95 Checking/ stamping of passenger passports 33 11 1.93

8. Charging

Who sets the income Charges?

75,0 75,0 64,0 64,0 30,8 30,8 32,1 32,1 53,8 53,8 44,4 44,4 32,7 32,7 54,7 54,7 55,8 55,8 16,3 16,3 8,9 8,9 2,0 2,0 11,5 11,5 5,6 5,6 1,9 1,9 5,7 5,7 1,9 1,9 8,9 8,9 14,0 14,0 30,8 30,8 43,4 43,4 1,9 1,9 31,5 31,5 15,4 15,4 34,0 34,0 26,9 26,9 61,2 61,2 5,4 5,4 4,0 4,0 11,5 11,5 1,9 1,9 34,6 34,6 16,7 16,7 11,5 11,5 3,8 3,8 4,1 4,1 1,8 1,8 16,0 16,0 15,4 15,4 22,6 22,6 9,6 9,6 1,9 1,9 38,5 38,5 1,9 1,9 15,4 15,4 18,4 18,4

0,0 25,0 50,0 75,0 100,0

Port Authority Goverment agency Private operator Combination Not applicable

Applicable Port dues

42,6 42,6 59,3 59,3 7,7 7,7 19,2 19,2 36,5 36,5 2,0 2,0 9,8 9,8

0,0 25,0 50,0 75,0 100,0 Rebates Discounts Penalties Exemptions Promotions Other None

State of the Cruise Port industry in the Med 2015

Fact Finding Report

A report prepared by the members of the MedCruise secretariat:

• T. Pallis, A. Papachristou and K. Arapi