in the Med 2015 Fact Finding Report A report prepared by the - PowerPoint PPT Presentation

State of the Cruise Port industry in the Med 2015 Fact Finding Report A report prepared by the members of the MedCruise secretariat: T. Pallis, A. Papachristou and K. Arapi

The MedCruise Fact Finding ID • A 10-sections (70 questions) Survey 1. Port profile 2. Cruise port structures 3. Main challenges 4. Users satisfaction measurement 5. Port promotion-marketing-collaboration 6. Berth booking practices 7. Operational issues 8. Charging Practices 9. Awarding rights to cruise terminal operators 10. Financial responsibilities • 64 members participated

1. Port profile

Profile of participating ports Size (%) Region (%) 100 75 49% 49% 51% 51% 55,6 55,6 50 25 19 19 19 19 6,3 6,3 0 Small Ports (<80.000 pax) West Med Adriatic East Med Black Sea Large Ports (>80.000 pax)

Entity vs Size 100% 25,00% 25,00% 12,90% 12,90% 22,60% 22,60% 75% 18,80% 18,80% 64,50% 64,50% 56,30% 56,30% 50% 25% 0% <80.000 >80.000 A Port Authority that operates cruise terminal(s) A Port Authority that does not operate cruise terminal(s) A private terminal operator that operates the cruise terminal(s)

2. Cruise Port Structures

Number of terminals & region 1 2 3 6 More 100% 9% 9% 8% 8% 17% 17% 100% 100% 100 25% 25% 9% 9% 83% 83% 75% 17% 17% 75 67% 67% 69,8 69,8 63% 63% 50% 50 25% 25 17,5 17,5 4,8 4,8 1,6 1,6 6,3 6,3 0% 0 1 2 3 6 More West Med Adriatic East Med Black Sea

Responsibility for: Port Authority Cruise terminal operator Both 125,0 100,0 17,7 17,7 13,3 13,3 3,3 3,3 29,5 29,5 16,7 16,7 11,3 11,3 75,0 71,0 71,0 70,0 70,0 67,2 67,2 50,0 25,0 0,0 The planning of the cruise port The development of the cruise port The operation of the cruise port

3. Main Challenges for Cruise ports

Major challenges for cruise ports (top of list) (0=Not a challenge, 1= Lowest importance, 5=Highest importance Not an Of highest Port Challlenges Mean issue (%) importance (%) Relationship with the cruise lines 11.9 54.2 3.83 Exploiting the potential of winter cruising 6.7 30.0 3.35 Relationship with people and businesses around the ports 5.1 22.0 3.32 The relationship with the city of arrival and local authorities 11.7 31.7 3.25 Bigger cruise ships (in size) 13.6 32.2 3.2 Security 16.7 40.0 3.17 Infrastructure (other than transport) in the port 11.9 37.3 3.15 Becoming a homeport 15.0 30.0 3.12 Transport infrastructure to and from the port 10.2 27.1 3.12 Connectivity of the destination with source markets 5.1 15.3 3.1 The competition with other (neighbouring) cruise ports 5.0 18.3 3.08 People with reduced mobility 16.7 28.3 3.03 The relationship with the travel agents 13.3 25 3.0 The development of other regions as new cruise destinations 10.7 19.6 3.0 The mobility to and from the port 15 18.3 2.85

Challenges related to cruise lines (top of the list) (0=Not a challenge, 1= Lowest importance, 5=Highest importance Not an issue Of highest Mean (%) importance (%) Port tariffs 13.1 26.2 3.02 Shore excursions 14.8 26.2 2.97 Long time engagement 17.2 27.6 2.93 Cancelation of calls 16.4 29.5 2.9 Lack of cooperation when scheduling/ planning itineraries 20 15 2.68 Taxi and other public transport availability 11.5 18 2.67 Other port services (mooring, MARPOL reception...) 21.3 19.7 2.57 Pressures for berth allocation 24.6 11.5 2.39 Operational coordination (visa procedures, electronic 24.6 14.8 2.28 services, etc) Emissions limitations 28.8 15.3 2.25

4. Users satisfaction measurement

Users' satisfaction measurement If yes 100 75 73,7 73,7 No No 63,2 63,2 57,9 57,9 27% 27% 50 51,4 51,4 Yes Yes 25 27 27 73% 73% 0 Cruise linesPassengers Service Travel Shipping providers Agents Agents

Sharing the results of users' satisfaction measurement If yes 100 82,1 82,1 75 No No 43 43 Yes Yes 60,7 60,7 50 % 57 57 % 34,5 34,5 25 0 Internally With external With the general public stakeholders

Criteria of port performance according to the port members Most influencial Mean factor Security 44 4.67 Passenger satisfaction 44 4.6 Efficiency of operations 38 4.43 Cost 34 4.43 Quality of port infrastructure 35 4.31 Availability of services to cruise ships and passengers 25 4.13 Accessibility 22 4.11 Provision of adequate information 19 3.98 Connectivity - Landside 19 3.93 Responsiveness 23 3.93 Efficiency of documentary process 19 3.83 Quality of port superstructures (cruise terminal building etc) 22 3.8 Crew satisfaction 17 3.59

5. Port promotion- Marketing- Collaboration

Strategic partnerships and Direct Investments (%) Strategic partnerships Direct investments Not applicable 31,7 31,7 With other port authorities 1,7 1,7 40,0 40,0 8,3 8,3 5,0 5,0 With cruise companies 71,7 71,7 10,2 10,2 3,4 3,4 With cruise terminal operators 74,6 74,6 41,7 41,7 1,7 1,7 With tourist organisations 46,7 46,7 42,4 42,4 With organisation representing the destination 1,7 1,7 47,5 47,5 16,9 16,9 5,1 5,1 With other stakeholders 64,4 64,4 0,0 25,0 50,0 75,0 100,0

Leader of the promotion & marketing of the port 100 75 71,4 71,4 50 25 20,6 20,6 3,2 3,2 1,6 1,6 3,2 3,2 0 The Port Authority The terminal operators Tourism Board Destinations Other

6. Berth booking policies

Cruise lines and/ or ships agents might book a specific berthing place (terminal/ pier) in the port 25,4 25,4 2 years before 11,9 11,9 Between 1-2 years before 8,5 8,5 Between 6 to 12 months before Between 3 to 6 months before 3,4 3,4 Less than a month before 8,5 8,5 8,5 8,5 Less than a week before 33,9 33,9 Not applicable 0 15 30 45 60

Berth booking practice First come-first served 55,4 55,4 Based on the cruise segment the port targets 28,6 28,6 16,1 16,1 Medcruise berthing policy 30,4 30,4 Other 0 25 50 75 100

Number of cancellation per year for reasons other than serve weather, acts of God, or force majeure 100 75 50 41 41 29,5 29,5 25 18 18 4,9 4,9 3,3 3,3 3,3 3,3 0 0 1-4 5-10 11-20 More than 20 More than 50

Berth "classes" 100 75 75 75 60 60 50 51,7 51,7 40 40 25 28,3 28,3 0 "In-town" "Cruise-dedicated" "Passenger terminal" "Cargo/ commercial "Anchorage" pier"

Cancellation policies 125 100 100 100 75 80,3 80,3 50 25 16,4 16,4 1,6 1,6 0

Individual cruise lines making call Berthing allocation requests simultaneously to two or policy publicly available more ports for the same ship for the same date Yes Yes No No Yes Yes 43% 43% No No 48% 48% 53% 53% 57% 57%

Berthing policy and practice discussion with (%) Internally Cruise lines Cruise ship agents Travel agents Destination representatives Other stakeholders None 75 60 60 60 55 55 45 43,3 43,3 42,4 42,4 38,3 38,3 38,3 38,3 30 23,7 23,7 20,3 20,3 19 19 15 17,5 17,5 17,5 17,5 15,5 15,5 5,3 5,3 5,2 5,2 0 Within a formal procedure Informally

7. Operational issues

Operating functions Port Authority Private Operator Government Other entity No/ Not Applicable 16,9 16,9 47,5 47,5 16,9 16,9 13,3 13,3 8,5 8,5 Pilotage outside the port area Pilotage inside the port area 20,7 20,7 50 50 17,2 17,2 11,9 11,9 3,4 3,4 10,2 10,2 74,6 74,6 3,4 3,4 8,3 8,3 6,8 6,8 Towage outside the port area Towage inside the port area 15,5 15,5 75,9 75,9 3,4 3,4 6,8 6,8 3,4 3,4 27,6 27,6 67,2 67,2 8,6 8,6 8,5 8,5 1,7 1,7 Mooring-Unmooring Dredging outside the port area 25,9 25,9 31,6 31,6 10,5 10,5 1,8 1,8 29,8 29,8 Dredging inside the port area 51,7 51,7 28,8 28,8 6,8 6,8 3,4 3,4 10,2 10,2 Provision of water 50 50 43,1 43,1 1,7 1,7 11,9 11,9 3,4 3,4 Provision of shoreside electricity to cruise ships 26,7 26,7 15,3 15,3 0 0 0 0 59,3 59,3 Provision of Liquefied Natural Gas to cruise ships 5,1 5,1 20,3 20,3 0 6,8 6,8 63,3 63,3 Provision of waste reception facilities to cruise ships 28,8 28,8 74,6 74,6 1,7 1,7 8,3 8,3 1,7 1,7 25,4 25,4 52,5 52,5 1,7 1,7 0 23,7 23,7 Baggage handling Passenger check-in 15,3 15,3 43,3 43,3 5,1 5,1 15,3 15,3 24,1 24,1 28,8 28,8 49,2 49,2 0 11,7 11,7 11,9 11,9 Passengers shore transport in the port Security services 62,7 62,7 33,9 33,9 13,6 13,6 3,3 3,3 1,7 1,7 50,8 50,8 44,1 44,1 1,7 1,7 6,7 6,7 1,7 1,7 Fresh water service 0 30 60 90 120 150

Port certifications 100 75 50 50,8 50,8 42,4 42,4 25 30,5 30,5 22 22 0 ISO 9001 ISO14001 Neither of the Other certifications above

Airport related services Flight "check in" of cruise passengers Automatic transfer of cruise passengers luggages to the airport None 15% 15% 27% 27% 58% 58%

Challenging procedures Not a Highest Mean challenge Importance Procedures for crew arriving/ moving in/ out 30 21 2.19 Schengen areas Crew visas 32 16 2.16 Procedures for passengers arriving/ moving in/ 32 23 2.12 out Schengen areas Passenger visas 32 9 2.07 Checking/ stamping of crew passports 31 15 1.95 Checking/ stamping of passenger passports 33 11 1.93

8. Charging