25/06/19 AGENDA 26 FEBRUARY 2019 MPS & WAVERLEY BOROUGH - PDF document

25/06/19 AGENDA 26 FEBRUARY 2019 MPS & WAVERLEY BOROUGH COUNCIL 1. Introductions & Welcome HOUSING OVERVIEW AND SCRUTINY MEETING 2. The MPS structure & our new parent 3. The journey so far 4. The DNA of MPS 5. MPS in numbers 6. Our new brand 7. Our commitment to Waverley . 2 HOW WE WERE STRUCTURED SALE STRUCTURE Mitie Group Plc Mears Group Mitie Group Plc Plc MPM MPS UK Ltd MPS Housing MPS UK Ltd Ltd MPS UK Ltd staff, transfer to the new company, called MPS. 3 4 1

25/06/19 HOW IT WORKS OUR JOURNEY SO FAR • New parent company • Separate legal entity • Financially stable • Own bra rand • Experi rience in the sector • Separate Board & Leadership Team • Mark rket placement: • Different mark rkets: • Placemaker • <=£10m Contracts • Housing Management • MPS Energy • Care & IPM • Dra rawing down on shared serv rvices 5 6 CAPTURING THE DNA OF MPS MPS VALUES We’re people people We adapt to different needs s We know that our work has a big impact on people’s quality of We understand that keeping people safe, secure and happy in  Understanding what our r customers think, feel and like life. So, we take the time to listen and engage and commit their homes is our clients’ top priority. But, underpinning this about us ourselves to delivering the highest standard of work, on time and goal, there are additional objectives, including value for money, with complete respect for people’s homes. efficiency, sustainability and community engagement. We work in  What makes our close collaboration with our clients to shape delivery of our r people exceptional? services around their individual needs. We love new ideas s  How do we ensure we re retain and gro row this, as we re rebrand We’re always on the lookout for fresh approaches to delivering We’re full of integrity our services more effectively. For the benefit of residents and our clients. This applies to all areas of our business, from the training We do the right thing in every situation. Even when no-one is  What it means to me we give to our people, the data and technology we integrate into watching. our operations, or the way we design our service packages 7 8 2

25/06/19 MPS IN NUMBERS TO BE A VALUED MEMBER OF EVERY COMMUNITY, TRUSTED FOR OUR PROACTIVE AND DEPENDABLE DELIVERY OF 1 BETTER HOMES. 0 OUR VISION MPS & Waverley OUR COMMITMENT TO WAVERLEY Clear communication & direction: Change of direction for Social Value & Engagement • New contract, new start • Reduce telephone contact by 5% by 2020 Change of leadership: • We commit to consistently meet or exceed the 96% customer satisfaction target • Vision, values and style • Mobilisation: Vast employment and skills areas commitments • Lessons learnt & removal of waste Partnership Working • Interaction with staff and stakeholders • QHSE complete review and audit 12 3

25/06/19 THANK YOU Vicky Fordham-Lewis Manging Director, MPS Vicky-Fordham-lewis@mitie.co.uk 25 JUNE 2019 4