2019 Welcome Normand Breton Registrar and Director, Contractor - - PowerPoint PPT Presentation

2019

Welcome

Normand Breton Registrar and Director, Contractor Licensing

Agenda

Matters Speakers Opening Remarks Normand Breton, ESA Report from ECRA Advisory Council Joe Kurpe, ECRA Chair Registrar’s Update Normand Breton, ESA ESA Corporate Strategy Overview Borjana Bulajic, ESA Licensing Strategy Normand Breton, ESA Enforcement Update Cynthia Magill, ESA Compliance Update Shana Hole, ESA Renovation Inspection Program Results Shana Hole, ESA Licensing Administration Update Scott Eason, ESA BREAK Risk-Based Oversight Will Barrett, ESA Communications Update Borjana Bulajic, ESA Question & Answer All Technical Hour John Calabrese, ESA

ECRA Advisory Council Update

Joe Kurpe, LEC, ME Chair, ECRA Advisory Council

ECRA Advisory Council Members

• Larry Allison, CAC
• Sean Bell, ME, UCAO
• Steve del Guidice, OEL
• Leo Grellette, ESA
• Cameron Hann, LEC, OEL
• Joe Kurpe, LEC, ECAO
• Debra Mattina, AMCTO
• Larry Shaver, LEC, ECAO
• Brian Smith, ESA
• Catherine A Taylor, ECRA AC

Role of ECRA/ESA

• Forms part of the governance structure for

provincial licensing

Electrical Contractor Registration Agency Advisory Council

Electrical Contracting Industry Municipalities Consumer Interest Groups Utility Contractors Electrical Safety Authority

ECRA Mandate

To seek feedback, monitor, review and provide advice and recommendations to ESA on

• licensing
• examination
• registration and certification
• f persons or businesses for different types of

electrical work in Ontario.

ECRA AC Accomplishments

Recommended activities and initiatives to include in ESA’s five-year Licensing Strategic Plan 2021-2025 Provided advice on ESA’s Business Plans and Compliance and Enforcement Initiatives Represented ECRA Advisory Council at ESA Board of Director meetings Provided feedback and advice on the Hire an LEC Awareness Campaign

ECRA AC’s input, recommendations and advice may take various forms and includes…

Questions?

Questions or ideas? ECRA AC would like to hear from you! Contact: ESA.Licensing@electricalsafety.on.ca

Registrar’s Update

Normand Breton Registrar and Director, Contractor Licensing

Financial Update

Normand Breton Registrar and Director, Contractor Licensing

LECs & MEs Continue to Grow

2,000 4,000 6,000 8,000 10,000 12,000 14,000

ME EC

Growth Trend in # of Valid Licenses

Allocation of Revenues

The Years Ahead

Corporate Strategy Overview

Borjana Bulajic Director, Communications and Stakeholder Relations

Corporate Strategy 2021-2025

ESA’s Next 5 Year Strategy:

External Stakeholder Consultation Feedback

• External consultation ran from mid July to mid August
• 23 respondents with 30 comments
• Strong alignment with the strategic direction

Licensing Strategy

Soussanna Karas,

• Sr. Legal Counsel

Licensing Strategic Plan Overview

ESA aims to evolve our licensing oversight to motivate compliance, enhance public electrical safety and add value to Ontarians. Initiative 3: Target Underground Economy Initiative 2: Maintain Public Confidence in the LEC and ME Community Initiative 1: Motivate Compliance by Licence Holders

Licensing Goal Licensing Initiative Related Activities

• Identify current and

emerging risks of the underground economy and continue activities, targeting risk areas

• Continue efforts to

improve awareness of ESA’s enforcement efforts to aid general deterrence

• f the underground

economy

• Education
• Provide access to selective

information to help the public to make informed decisions

• Share licensing operational

experience and continuous learnings with other ESA departments

• Focus on continuously

evolving the Licensing Regulation, with government, to ensure that ESA remains a modern and relevant regulator.

• ESA will use technology

to improve how Licence Holders work and interact with ESA

• Enable a continuous

education and professional development framework

• Take steps to recognize

Licensed Role Models

• Enhance our licensing
• versight, including

consideration of selective licensing compliance audit

Initiative 1 – Motivate Compliance by Licence Holders

Year 1 and 2 – Priorities

• Develop journey map for LECs and MEs to better

understand their needs

• Digitize and modernize interactions with licence

holders, including the licensing application and renewal process

• Publish Directors Bulletins
• Launch one non mandatory training opportunity

Initiative 2 - Maintain Public Confidence in the LEC and ME Community

Year 1 and 2 - Priorities

• Publish information for expired LECs and

develop criteria to recognize and celebrate good performers

• Review and Improve internal forms and

processes to ensure plain language, relevancy and transparency

Initiative 3 – Target Underground Economy

Year 1 and 2 - Priorities

• Creating anonymous reporting tools (of non-

compliant activities) on digital platforms, including on ESA website.

• Continue to evolve the Renovation Inspection

Program

Public Consultation - Stakeholder Engagement

Stakeholder Engagement - Summary

• Online Public Consultation: October 1 to November 1, 2019 (30-Days)

 Received 10 comments from 4 stakeholders:

• One LEC
• Two MEs
• Joint Letter from the OEL and ECAO
• ESA Advisory Councils meetings: Presented and gathered feedback
• OEL & ECAO Board of Directors Meetings: Presented and gathered feedback
• ECRA AC: Extensive consultation
• Introduce Licensing Strategy Working Group recommendations - February 2019
• Full day meeting dedicated to seek strategic input to Licensing Strategy - May 2019
• Update, discuss and seek feedback - June, October, November, 2019

Public Consultation Responses

MAJOR THEMES

Underground Economy

Target underground economy, including forming partnerships with other regulatory entities in Ontario and federally

Improved Service Delivery

Improve interactions and communications with ESA, including scheduling and performing inspections

Public Safety Awareness

Increase public awareness of risks related to hiring unlicensed contractors

Public Consultation – Next Steps

Next Steps

• In process of compiling consultation feedback
• Additional communication to better understand feedback
• Prepare ESA response to feedback
• Revise Contractor Licensing Strategy as appropriate

Path Forward

Formation of the ESA cross departmental Working Group January 2019 Regular Checkpoints with ESA Executive and Board of Directors – March, June, September, December 2019 Consultation with ECRA AC throughout the year – February, May, June October November Consultation and feedback

• ESA staff,

industry and public - summer/fall 2019 Final Approval

• f ESA

Corporate Strategy – Fall 2019 Board approval of the Licensing Strategic Plan *March 2020 Launch of Licensing Strategic Plan April 2020

Questions?

Licensing Enforcement Update

Cynthia Magill Enforcement Project Coordinator, Contractor Licensing

Enforcement Principles

ESA pursues charges against individuals where there is a strong likelihood of conviction and where we can make the greatest impact on safety. ESA 's Mandate is to administer and enforce the Electricity Act and the Regulations. As part of this mandate, ESA investigates breaches of the legislation and pursues charges where warranted.

Enforcement Goals

Enforcement

Stop the offending individual from working as an unlicensed contractor Dissuade others from doing unlicensed work

Encourage people to hire licensed electrical contractors

Unlicensed Contractor Reports

Report received and recorded Validate Report Filter information Assign Investigator File Investigation Report Decision on Charges Court Proceedings

Report Statistics

Notice of Violation’s issued: 659 Formal Investigations: 153 Charges Laid: 36 Convictions Received: 36

Fine Amount: $287,000

Fine Amounts Year Over Year

• All fines paid

to Courts.

• ESA fiscal year

(Apr-Mar) $0 $1,000 $2,000 $3,000 $4,000 $5,000 $6,000 $7,000 $8,000 $9,000 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019

Average fine total per conviction of each unlicensed contractor

Enforcement: BTEK Renewable Energy Products

Enforcement: General Contractor Ordered to Pay $25,000 in Fines

Enforcement: Putting Residents at Risk

Publicized Convictions

Compliance Update

Shana Hole, Licensing Advisor Contractor Licensing

Report Statistics

Total Discipline Reports Received: 1,057 Warning Notices Issued: 727

Notice of Proposals: 217 Suspensions: 92 License Conditions: 26

Why Should I Be a Licensed Electrical Contractor?

You have the expertise, equipment, and training to do the job safely Listed on our website You can promote your licence – recognized by the public You are supported by ESA – Hire an LEC Campaign

It’s the law

New online reporting form

Online reporting

Leave behind card

How are you going to stand out?

Kijiji

Looking forward

• We will seek ways to help you promote the professionalism of

your trade

• We will continue to assist by educating you on your licence

requirements

• Help ensure you are up to date in your training and

knowledge

Renovation Inspection Program Update

Shana Hole, Licensing Advisor Contractor Licensing

Addressing the Underground Economy

Individuals and businesses that ignore legal obligations

• put safety of workers and

consumers at risk

• create an unfair competitive

advantage for illegitimate

• perators over compliant ones

Renovation Inspection Program

Program Results

Sault Ste Marie, London, Kingston/Belleville, Vaughan

• Number of Inspections conducted: 587
• Number of LEC’s working without permits: 154
• Number of Unlicensed Individuals: 72
• 57 owners
• 15 unlicensed contractors

Next steps

• Continue to rotate throughout the province
• Review the results of residential pilots
• Evolve the program based on results

Licensing Administration Update

Scott Eason Project Specialist, Contractor Licensing

Masters Electrician Examination

70% overall, plus 60% in each section 42 individuals failed the exam based on the updated pass criteria

• The Master Electrician examination was overhauled to

incorporate the 2018 OESC changes

• Questions were reviewed in all three section (OESC,

Business Administration and Worker Safety)

• New questions were developed and approved for each

section

• Question database has approximately 200 questions

Undue Hardship Clause – Master Electricians

Substantial in nature, not just the ordinary or expected hardships of life Directly caused them to be unable to complete the renewal process in time Long-lasting enough to cause the one-year deadline to be missed

Government Priority: Burden Reduction

• Focus on reducing regulatory burden for individuals &

businesses.

• Government chose to highlight an undue hardship clause as

part of Open for Business burden reduction initiative.

Continue to Grow

1,000 3,000 5,000 7,000 9,000 11,000 13,000 15,000

ME EC

Growth Trend in # of Valid Licenses

BREAK

Risk-based Oversight

Mark Taylor General Manager, Business Planning & Improvement

Type of Installer

History of Performance for similar installations

Accessibility Complexity Era of Facility

Building Classification

Scope of Work Public Exposure

Environment Factor

Severity Likelihood Who (the installer) What (the installation) Where (location of installation)

Risk levels Low risk Medium risk High risk

What is Risk-based Oversight (RBO)?

Oversight of electrical installations is based on an assessment of the safety risk of the installation.

What is Risk-based Oversight (RBO)?

In 2020, ESA will process all electrical wiring applications using the RBO safety risk model.

The Authorized Contractor Program (ACP) and associated Program discounts will end upon the initiation of RBO. No “grandfathering” for ACP Accounts

Authorized Contractor Program (ACP)

RBO Benefit Eligibility

All Contractors can benefit from RBO and be eligible for:

• Selective Inspection
• Pre-Authorized Connections
• After Hours Emergency Connections
• Same Day Emergency Connections
• “Small Jobs” visited at a 1-in-10 ratio
• 1-in-10 site visits for HVAC wiring work
• 1-in-5 site visits and pre-authorized connection for Pole line

and HV substation maintenance

RBO Benefit Eligibility

• You take out 10 or more

notifications in a 12-month period (depending on the benefit)

• You maintain a low defect

ratio (depends on the benefit)

All Contractors will be eligible for RBO benefits in 2020 if:

Defect Ratio

A defect ratio is:

• Number of defective sites/number of sites visited
• Recalculates at the end of each month

Technical defect counts as 1 defect Warning defect will be included but at a 1/5th value, meaning

5 Warnings are the equivalent of a standard technical defect

Administrative defects, such as No Access are not counted

towards the defect ratio

Scheduling

Methods by which to file and schedule notifications will not change:

• Phone through the Customer Service Centre, by Fax, On-

Line On-line customers will notice changes to the application screens. One application form will apply to all notification types.

• i.e. “small jobs form” will be obsolete
• More details will be provided

Scheduling New for all medium or low-risk

Contractors who provide 48 hours notice receive notice, via text or email, either the day before or the day of a scheduled visit, that the notification has been PNVS or rescheduled to another day. Contractors who did not receive a PNVS text/email message are to assume ESA will attend the site and ensure access until 4:30 PM

Scheduling

High-risk notifications will be scheduled on the day the Inspector services the area. LECs will still be able to request a site visit, regardless of the risk-ranking

Next steps

Contractor Training

Winter 2020

• Webinars
• Monthly Information Releases
• ESA Website Updates
• RBO Guide Book

RBO Launch

Spring 2020

Communications Update

Borjana Bulajic Director, Communications and Stakeholder Relations

Power Your Life

Mike Holmes Jr Frankie Ferragine

Power Your Life

Passing the Baton

Business Card

Invoice

Vehicle

Website

Kijiji Ad

Question and Answer Session

Thank you

Normand Breton Registrar and Director, Contractor Licensing

Contact Us

Have any questions, concerns or require additional information? Contact us through our website or email ESA.Licensing@electricalsafety.on.ca

2019

Thank you!

Technical Hour