Your Verification Application Where is it Now? Town Hall December - - PowerPoint PPT Presentation

Your Verification Application Where is it Now? Town Hall

December 2016

Agenda

Topics

• Town Hall Purpose
• MyVA Verification Process Benefits
• How We Got Here
• Impact on Service-Disabled Veteran-Owned Small Businesses (SDVOSBs) and

Veteran-Owned Small Businesses (VOSBs)

• Future Expectations

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Town Hall Purpose

• Provide an overview of the new MyVA Verification

process and the modifications made to enhance the Veterans experience

• Present the current MyVA Verification process status
• Explain how the current status affects Service-

Disabled Veteran-Owned Small Businesses and Veteran-Owned Small Businesses

• Provide an overview of future expectations
• Obtain feedback and identify concerns of VOSB

Re-Verification

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MyVA Verification Process Benefits

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• Less effort required up front
• Enhanced customer service
• Earlier identification of issues
• Better communications and more flexibility for

applicants

MyVA Verification Process How We Got Here

• Contract Services

– A protest on a CVE contract solicitation required a bridge contract – Effect of Bridge Contract - Resulted in a reduction in qualified case analysts available to process cases which in turn created an up-front backlog

• Supreme Court of the United States Decision on

Kingdomware Technologies, Inc v. United States

– Created an increase in the volume of Verification applications

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MyVA Verification Process Impact on SDVOSBs/VOSBs

• Resulted in a short term stress on the process and

has created delays in processing

• Based on protest, additional queue volume, and the

Kingdomware decision; increased volume and longer up-front wait times are expected prior to being matched with a case analyst

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• Continue refining MyVA Verification Strategy

– Additional staff being trained to eliminate the backlog – New process training is approximately 45 days

• Clearly communicate wait times to the Veteran small business

community via VIP landing page/emails

• During Bridge Contract, we will be reinforcing the effort by

using call center staff to answer questions and address non- substantive concerns

• Welcome calls to new Verification applicants
• At initial call we will identify any pending procurements

MyVA Verification Process Future Expectations

MyVA Verification Resources

• VA OSDBU Help Desk

866–584–2344, Monday–Friday, 8 a.m. to 6 p.m. EST

• Status Update Email Requests

Verificationfollowup@va.gov

• VA Vendor Information Pages (VIP)

– https://www.vip.vetbiz.gov/

• Verification Webinars and Town Halls

– http://www.va.gov/osdbu/verification/you_asked_we_listened.asp

• Verification Counseling Program

– http://www.va.gov/osdbu/verification/assistance/counseling.asp

• VA OSDBU Web Site

– http://www.va.gov/OSDBU/

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